Everyone there is so nice taking care of my mom except for that old lady that works the front desk…read morethe one with the white hair she is a horrible horrible person. She has no compassion and no customer service whatsoever ,from now on I will only try and go see my mom whenever she is not there which is terrible but true ! I had stopped in to try and see my mom through the window she told me that she don't know because it's shift change and then told me I had to leave I went and stood outside her window for 30 minutes and nothing I'm sure she probably didn't even call the CNA to even do anything. She is a horrible horrible woman, who probably needs to retire !

Hi I'm so impressed with this facility and staff on their team work not one ever complained on…read morehelping another tech patient, the administration shows great leadership, if you want quality treatment from a awesome therapy warriors why not HEARTLALND HEALTHCARE CENTER ORANGE PARK FLORIDA THANKS TEAM HEARTLALND ORANGE PARK .

I can't even remember how we were first referred to Choice Matters.My brother was unable to…read morewalk,and a had a plethora of other medical issues including strokes.We had another company that was really awful,and no progress made.Results with Choice Matters were immediate and changed everything.No one thought he would live,let alone walk again.Natonya and Catherine-his nurses are amazing-truly committed to excellence and great teachers-they were always there for me too,answering my many questions and soothing my concerns.His physical therapist Rommell is an angel of a man-patient,kind,inspiring,and innovative.My brother went quickly from couldn't pull his blanket up to walking and almost normal activity.If you need a miracle like we did call Choice Matters.The name says it all,choose wisely,it matters a lot.

Choice Matters is the well-organized, hardworking agency that you want on your side when a family…read moremember needs home care. Tammie was truly amazing, patiently explaining all of the bureaucratic monstrosity that is the American health care system, from HMOs to Medicare. She was highly knowledgeable, resourceful, and extremely personable. I honestly don't know what I would have done without her; she walked me through all the steps I needed to get the home care set up and was compassionate about the many obstacles I faced due to my father's terrible HMO. She helped me with getting my dad into his primary care and assisted me with all the steps needed to get his home health referral. The rest of the staff at Choice Matters is also excellent; my dad loved his physical therapist, Allen, who helped him get back on his feet, literally. My dad is a misanthropic curmudgeon who doesn't like most people, but he looked forward to his visits with Allen and was able to walk again with his support. The name of the agency really reflects that "Choice Matters" when you choose a caregiver. I highly recommend!

High staff turnover,Lack of engagement programs, Dirty environments,frequent unexplained injuries…read moreand unresponsive,untrained staff. Personal belongings always missing!

Staff curses at patients Roaches in rooms…read moreNo nurses available Call bells are broken Staff is unfriendly Medication's not provided at appropriate timing

Our mother was sent her for rehab after a hospital stay. Facility was disgusting. Rooms not clean,…read moreroaches seen every day, I witnesses poop in a hallway that several staff walked past without a care. CNAs did not come into her room at all unless we called for help. For this reason we didn't leave Mom alone other than night time. We had to request her to be showered etc. Her teeth weren't cleaned, hair wasnt combed. Blood sugar not checked even though her notes stated she was diabetic. When we pushed the call button no one ever came so we had to go to nurses desk to get assistance. CNAs we're always sitting down outside patients room and on their phones, never seemed to be busy, doing the bare minimum. I would never recommend this place to anyone as the level of care was extremely poor. We had our mother transferred as soon as we could. This place should be closed down

This place should be shut down. Still in shock and disbelief at the care my father received…read moreduring his last days of life here. He had a bedsore on his sacral area and ii found him sitting in the lobby screaming with his feet tied to the chair. .He never spoke a word to me after hearing his painful words that day. Days later as he lay dying in bed my mother and i were verbally assaulted by by a night shift charge nurse standing over my fathers bed shouting and lecturing us about hospice care, this was in the evening after i had been working all day, these were the worst days of my life and my parents lives. Also my mother had to hire a lawyer to get her money back when she was overcharged on his admission. Don't send your loved one here.

My father was admitted from Baptist Hospital for rehab treatment. The facility was almost never…read morecleaned. Care givers were never current on the needs on the patient. The directly lied about the improvement of his injury and forwarding test results request from his outside specialist doctor. Initially sold they provide a strong level of service that did not exist.

My mother was admitted to this center to be administered an antibiotic intravenously for 21 days…read more Her overall care was consistent and was administered medications as needed and directed. Meals were delivered according to nutrition needs, physical therapy was also well received by my mother. The negative experience lies in her discharge procedures as well as lack of communication with the Director of Nursing Angie and Case Manager Jenny. Her discharge required portable oxygen as well as set up for home oxygen she was released with neither and was lied to that we simply had to call and they will deliver it. It was confirmed by the company they never received the requests. She was prolonged a procedure for several days to remove a tic and was transported twice to a hospital to have it removed without confirmed scheduling resulting in her being left once and I had to Uber her back to Life Care. The D.O.N Angie and Case Manager Jenny never returned calls and once confronted released they were telephoning a number that was never given to Them upon intake from my mother, myself or St Vincent where she was prior to being released there. She was discharged without three vital life threatening medications causing her to miss doses and resulting her being in the hospital upon arrival. If you have any other options please choose them. We have filed a formal complaint with AHCA and our family attorney has admonished us to build a case and we are.

Venera gave me the best facial I've ever had. Every time I visit, I feel like it's better! I've…read moretraveled all over the country and have gotten them and she is just the best around. I've had multiple different options from her including the head spa and her service is so good, it has me coming back over and over. I drive almost an hour and a half to see her! My skin has never looked so good! Go. You won't regret it.

The staff at this spa are wonderful. Very friendly, caring and professional. I am in the…read morehealthcare field and the knowledge the clinical team has is very comforting. Dr. El Salaway was my primary care physician and I was very happy and comfortably with his care and I know he has high standards for his staff. Wonderful experience!

The managers don't care about their employees. Activities is a joke. Residents don't like double…read moreoccupying rooms. I'd never put my family there

This is one of the worst nursing homes I have ever been to! The staff often ignore or talk down to…read morethe patients. They leave the patients without changing them for hours- even if you beg them to please make your soiled family a priority! All of the head nurses are not only rude but super short with you! On many occasions the lift equipment hasn't been properly charged which leads to your elders being left unchanged for a minimum of two extra hours! If leaving zero stars was an option trust that that would have been selected! There is no care at this facility at all! I have seen others sit at dinner for several days and not receive their food or others being forgotten to be fed.. we are in the transition of switching facilities for sooo many reasons but hands down I hate leaving my family there out of fear that without my care they will be mistreated or forgotten

Awesome staff!! The administration staff are open and honest! Love the care that the front line…read morestaff provide for the patients!

There phone service is terrible. Everything I have called and asked to speak with a nurse I am…read moretransferred to a phone that just rings and rings until it goes back to the operator. This is the 4th occurrence of this. When I spoke to the nurses they tell me the phone was not ringing. I shared this with an administrator and there has been no change. This is very frustrating.

I've been going through occupational therapy and physical therapy over the last three years because…read moreof my disease which has made me permanently disabled. This is the first rehab center I went to that was not in a big hospital. PROS: Receptionist is very kind 1 on 1 therapy Therapist is very personable All therapist are engaged Accept my VA insurance CONS: None

From the owner: Brooks Rehabilitation at Fleming Island provides skilled physical therapy services to meet your…read morerehabilitation needs. Our physical therapists specialize in orthopedics, manual therapy, sports injuries, neurological conditions, post-operative conditions, pelvic health, balance and vestibular rehabilitation, balance and fall prevention, work injuries and geriatric rehabilitation. Our occupational therapists specialize in upper extremity pathologies, splinting, post-operative conditions, neurological disorders and hand therapy. Our speech therapists specialize in adult and pediatric speech conditions to include swallowing, cognitive processing, voice and language.