I rarely leave negative reviews, but my experience was extremely disappointing…read more I was told that this office had stopped accepting my husband's insurance because the insurance company was slow in paying claims. Concerned about this explanation, I contacted the insurance company directly. According to the representative I spoke with, that was not the case. Being given information that appears to be inaccurate is unacceptable, especially when it involves healthcare and insurance coverage. Instead of receiving clear and honest communication, I was left trying to sort out conflicting information on my own. . The overall experience created unnecessary stress and frustration during a situation that was already difficult to navigate. Patients deserve transparency, professionalism, and accurate information. Unfortunately, that was not my experience here, and I cannot recommend this practice based on how this matter was handled. Just be honest. Dont lie to create confusion with loyal patients in St Augustine!!

The waiting area is a little cozy and gets busy with patients entering and leaving. This needs to…read morebe improved. The single receptionist gets overburdened during busy times. You need two; one on the inbound side and another on the exit side. My visit was for a semi-annual full body check. Quick and efficient.

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.

Dr. Bagan and her staff are AWESOME! They treat you like family, take plenty of time with you, and…read moreare always eager to help or answer questions. I do the BioTe hormone pellets and I am incredibly happy with them. I feel amazing! If you are having perimenopause or menopause issues, please consider the pellets and Dr. Bagan. You will be so glad you did and probably kick yourself for waiting so long.

I can't say enough about how awesome this place is. The results have been the best that I have ever…read morehad and I get so many compliments. I will not go anywhere else after my experience here. Dr. Bagan is the best at what she does and all of the staff here are friendly and helpful. 100% recommend!!

Words cannot adequately express the degree of professionalism, competence and remarkable bed side…read moremanner I experience being under Dr. Terel Newton's care. His staff is personable, his facilities are state of the art and his approach to pain management is refreshing. In a culture with so many misconceptions about patients who endure chronic pain--Dr. Newton exudes a passion for his craft, listens, and tailors therapy to one's individual needs. I felt compelled to share my appreciation for the work he does and say Kudos for a job well done. Sincerely, Dr. Sharie Myrick

From the owner: Pain Management Pain Medicine…read more Auto Accident Services Preventative Health Services Wellness Services

Dr G, very sweet and informative, explained my procedures and what the procedures will help with as…read morewell as what it all involves. I really felt heard and understood and options were presented on what I could have to alleviate my pain issues. Def recommend for any back pain or back nerve issues. The front desk and scheduling team are very accommodating too! Great experience! This is my 2nd injection visit as they are carefully scheduled out. Im so glad i found Dr Gilas!

The treatments definitely help. Very courteous and professional staff. Good advice given each…read moretime. Thank you for professional service and quality care.

My kids have been going to Dr. Kostur practice since 2008, she has been so amazing in taking care…read moreof my kiddos (now 18 & 9 yrs old) throughout the years. The staff is friendly and the APRNs that are there with her are so knowledgeable, sweet and compassionate. Dr. Kostur is very knowledgeable and listens to all of our concerns as parents and guides us through whatever our kids are experiencing. I would continue bring my kids to her and refer her practice to others as much as possible.

My daughter has been a Dr Kostur patient for the last two years. We really like that she is kind,…read morerelatable, answers emergency calls in a timely manner, listens to the parents gut! Which is hard to find sometimes. Her team has def change in the last two years but I feel that it's for the best. Now with COVID they are taking extra precautions and tele appointments. I had to give her a review since I'm my opción the two start review doesn't do justice to her chair side manners, knowledge and effort to have an outstanding team.

I was a previous, long term patient of Dr ElHassan when he was with St Vincents. He is now at the…read moreCoastal Spine and Pain in Middleburg, Fl. He is part of Coastal Health now. I want to make a point to thank a young man who works the scheduling desk and an assistant to records, etc. His name is Chris. i have had to call him twice due to mox ups through no fault of Dr ElHassan's staff. It isrelated to prescription problems Bith times I called him, he got right on the problem. He called me back with the updates. And when we ( my husband and I) show up for our appointments, he is so pleasant and kind , as well as complient regarding all aspects of getting reenrolled for my favorite Primary Care Dr David ElHassan. He made the switchover very easy. Thank you Chris I also want to mention Addison who I believe isDr David El Hassan's P.A. I met her for the first time on July 8th of this year. What a thorough, professional and compassionate young lady. I am SO VERY GLAD I found my favorite Primary Care Physician and I feel we are at a pleasant new start ( I was his prior patient when he was with St Vincents. I saw him approximately 7-9 yrs prior. Thank you so much for giving me 'ease' regarding my healthcare. I feel they all care about me as an individual. Janet Goulet

I stayed with this practice for two years because I believed everyone deserves a second chance…read more Unfortunately, my experience became a repeated pattern of disappointment and poor treatment. I often felt dismissed and belittled, and felt that my concerns were not taken seriously. Eventually I moved on. Based on my experience, I cannot recommend this practice. There are far better primary care providers that treat their patients with professionalism and respect.

This was my second surgery at the center and it went very well. I was scheduled to be at the…read morecenter very early and was my surgeon's first case for the day. My pre-op nurse was so nice and made sure I was comfortable. With the COVID restrictions, I was not allowed to have anyone with me, which I was initially worried about, but having this particular nurse made me feel better and I didn't have to wait very long after I was prepped before I was wheeled back to surgery, which helped. Everyone took the time to introduce themselves and talked to me, which is important. My post-op nurse was the same nurse I had last time in pre-op, so it was great to see a familiar face. I actually had the same anesthesiologist, too. My surgery lasted less than an hour and although I wished that my family member was able to be there, I was comforted by the fact that I was in good hands.

WARNING! Stay away cookie-cutter-only-care-about-money place. Horrific experience. Had my daughter…read morefor surgery there and treatment as a human being is horrible, you are just a number. All they care about is money up front, how you are going to pay. Not about your child's well being. This is a horrible facility and if your doctor gives you a choice or facilities, stay away from this one! Dont be fooled, your family deserves better care.

Surgery centers are a new concept for my family. We've always gone to a hospital when someone…read moreneeded surgery. I accompanied my mother to the Southpoint surgery center for cataract surgery. Our initial impression was more of a pleasant surprise. She and I both envisioned mass chaos, but everything was very well organized. The physical location of the surgery centers extremely convenient & easily accessible from I-95 and J. Turner Butler Boulevard . Check-in was a breeze for anyone who understands modern technology. If an elderly person were to be there alone, they may have issues with the check-in process because it is all computerized. There were many different people there for many different surgeries but the wait time was minimal for my mother's Doctor and her cataract surgery. I'm uncertain how they choose, which surgeries happen in which rooms but I would think that similar surgeries all happened in the same rooms in order to keep the flow of patients moving quickly. The staff was all very cordial and greeted each patient with a smile on their face. The ones I witnessed were all soft spoken and genuinely concerned for the health and welfare of the patients they were with. The lobby, waiting room and what I could see of the receptionist's area was very clean and organized, but I was unable to view any of the operating rooms as I waited in the waiting area for my mother's procedure to be finished. From what it seems, surgery centers, streamline the surgery process, and look to be the wave of the future. This particular Center turned out to be a blessing for my mother, as she is quite anxious with anything medically related. She was pleased with the swift service and very thorough nature of the staff at Southpoint surgery center!

This is part Ownership:Dr. Chokshi. He did my first eye surgery-Glaucoma five years ago…read more I suppose the surgery does not last forever. Going to Dr. Fredeil this time around. I really like her. She treats many of my friends and they like her. I feel like I will be in good hands here at the surgery center. Pros: great doctors here. Thank God for great ones. They are the best place to have surgeries(in/out patient). Cons: I thought they would file for my insurance. No, they want money up front. I am having both eyes done. Cataract/Glaucoma surgery. I will be out-under anesthesia. Say a prayer for me in late August, for the surgery.

Dr Busse is an amazing concierge primary care physician! He will always treat you like family and…read moretake time to look for the root cause, rather than just prescribe and move on to the next patient

From the owner: We use a patient-centered strategy to healthcare, rather than the conventional one-size-fits-all…read moreinsurance limited viewpoint. We believe a strong doctor-patient relationship and convenience of care are key to maintaining good health. Concierge medicine typically provides a level of access to your physician that is unachievable in a traditional doctor-patient arrangement. We can take of multiple medical issues including weight gain and hormone imbalances. Please feel free to browse our different plans.