We have used Brookside since we moved to town in August of 2016. Their rates are reasonable, they are quick to respond to requests for service, and their staff is very pleasant and conscientious. For example, we had a Halloween decoration blow over during the night last week. I didn't fix it in the morning before work, but it was upright and scaring the neighborhood when I got home that evening. I discovered that the Brookside technician had come to aerate the lawn that day and he fixed the decoration for me! That's truly "above and beyond!" Thank you, Brookside! read more

The Ohio Attorney General assisted me in getting the company to acknowledge my cancellation. I received a formal written letter acknowledging the cancellation and the charges were waived. Contact the Ohio Attorney General for help if you can't escape them. That's how I finally escaped Brookside. read more

The owner is never available. The 'owner' (not really) responds if you leave a bad review. You can ask for the owner when they don't show up, when they wantonly over charge you ,when they don't clean up when they send you bogus bills. The owner will never respond. Untrained rotating 'agents' call and nothing gets resolved. Do not do business with where the 'owner' is always absent or claims to be a 'family' company read more

I should have paid attention to the reviews. I had my previous lawn service for 12 years and only switched because of multiple price increases. I have more weeds with Brookside than I ever had before. I called to tell them I am pulling weeds constantly, and I'm talking 40-50 dandelion plants not 3 or 4. They told me they would come back out at no charge to correct. Well, they did come back out but said since it was getting close to my next application anyway I would have to pay. I'm not playing these games, 1 season and done with them. I suggest you read the reviews carefully. read more

Applied shrub treatment during downpour. Did not return call promptly. Have spent my own $ on additional products because shrubs had disease. Grass also not great for the price paid. read more

I've been using Brookside for the last few years and recently noticed a drop off in quality. I left a message at the beginning of the month as the weeds were getting so bad despite their treatments. I requested an additional treatment since previous ones were not working. 5 days later they fertilized my lawn but did nothing for the weeds. In the meantime, I cancelled service but was still waiting for them to remedy the weed treatment they didn't do successfully prior to August. I called four times with no response until today where they acted surprised I would want the weeds killed. They also claimed the weeds were treated on August 5 yet here it is the 19th and there is no change so of course the weren't treated. Disappointed in a company I worked with for years. I would recommend using a different company. read more

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I think the picture speaks for itself. The beautiful green lawn is my neighbor's. He does not water and only fertilizes once a year. I have sprinklers (Brookside watering schedule) and Brookside Lawn Service. You be the judge. read more

Brookside Lawn Service - Loyal customer of Brookside for many years. - Lawn Services Near Me - Medina, Ohio

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They depend on you not reading the fine print. They state in their bill that if you don't explicitly cancel service, they will continue service. And if you forget that bit or don't notice it, you are on the hook for service that you don't want. Service is bad anyway, and their reviews have tanked in the last year, so be sure to send them a letter if you want to cancel. Or at least call them and record the event. Don't assume that because you didn't explicitly authorize service that you won't get a bill. read more

We have used Brookside with their full service program for years. We appreciate their prompt response to any of the concerns we may have had to their care for our lawn. Technicians are knowledgeable in all the treatments. Since we began with Brookside, two other neighbors immediately north and northeast of our property also subscribed. We never discussed Brookside with them and figured they just liked the way our lawn looks. It is that simple. Jeff and Diana Combs, Medina, Ohio read more

We have been with Brookside for many years. They are very response, professional and always do what is right for the customer. Had our lawn aerated and the technician was professional and courteous. Have irrigation system which was flagged (they call a day before) and technician also avoided the area with internet and power lines, giving a foot of clearance. We are very happy with service. read more

I've used this company for many years. They literally saved our yard. A few years ago after a drought, we tried to fix our mostly dead lawn ourselves, but made it worse. Brookside came and started treatments and the lawn came back with a vengeance. If we've ever had questions or concerns over the years, they are quick to respond and always very friendly. Anytime I've had to call in to their customer service they've always been very friendly. read more

Extremely scummy business practices. I used their services for a year without any noticeable change in my yard. I called at the end of 2022 to cancel my service. Instead of canceling my account, they put my account on "hold" as they call it. Come March of 2023, they come out to do the first treatment of the year on my yard. I was very confused because I had made them aware that I'd like to cancel the service so I called them again and told them that I'd like to cancel my account. I also paid the bill for the March 2023 treatment to avoid any hassle. Finally, I thought my account was canceled. NOPE. In March of this year (2024) they came out again and treated my yard and billed me another $50. Their cancellation policy is as follows: you call to cancel, they put your account on hold, they send you letters about your upcoming treatment, and if you don't call to cancel AGAIN, they'll continue your services again and bill you. Companies such as Amazon have been sued for similar deceptive practices regarding their subscription models. I will be reporting Brookside to the proper authority for their deceptive practices as well. read more

Horrible front office. Do not deal with these people under any circumstances. They constantly send incorrect billing statements if they send them at all. read more

Terrible company to do business with. I believe they use to be a good company Because I used them for years but after this past 2024 season I would give them a zero star rating. They hardly answer the phone when you call but they do call back, just not necessarily a good time. They came to treat for grubs, yard looks great btw, within 2 days it was torn up from raccoons eating grubs. I called said hey whatever you put done attracted raccoons and absolutely devastated my yard, please stop out here and see what can be done to correct this. 3 days later they send someone out and they treat the entire front yard ( I have roughly an acre of grass). I got home from work to my surprise they put grub control thru the entire front yard. I called no answer, they called me back and said oh not sure why they did that. 2 days later..front yard was torn up from raccoons ...destroyed a perfect lawn. I can't type everything that was talked about but brookside has the worst communication in house...they must hate each other, took weeks to get someone to my house that was in management but they would not set up a time so I could meet with them, that is their policy which is ridiculous. I will be fixing my lawn, they sent someone out the overseed after weeks on poor communication but that will not repair exactly, I ordered top soil and spent a lot of time repairing it correctly. Brookside called me at end of year to tell me they will not be treating my lawn for 2025, I said no shit, I wouldn't want you treating my artificial turf. To see how many bad reviews they have and others that had the same issue after they used their grub control makes me believe they use inferior products and would love to talk to a insider their that has been fired to see how shady they actually are. read more

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I started my services with Brookside over six years ago. I bought a house with a yard that needed a lot of attention so I hired Brookside to provide the basic applications weed control and ferterlizier. I was asking for miracles to happen so I keep up with their recommendations over the years, thatching, aerating, watering in the summer and over seeding. For the last 4 years I have kept up with brookside's service package and for the last 4 years my lawn has been completely dead by July 1st every time I called and asked them to come out and take a look and let me know what was going on it was something different each time,you have Bill bugs you have grubs you're not watering enough you have too much thatch it got to the point where every year it was something different. This year 2025 I even purchased the additional insect application thinking this was an insect burning up my lawn. This year I about had it my entire lawn by July 1st is completely burnt I called up and canceled my services and their response was okay let us know if you need anything else . I was expecting them to say we will have someone come out and take a look at things and see how we can help since I've been a customer for so long but they just let me go just like that what a waste of money read more

I've used Brookside Lawn for over 7 years. My lawn is weed free and in good shape. Brookside is reasonably priced.

I would rate this company a zero but that is not an option. Customer service is horrible from call center staff to office manager to management. They do not show up timely, they make up excuses, cancel appointments, sent a new worker of two weeks to do a soil sample with no prior training and not proper tools (he wanted to use an aerator in a section) to do soil sample. I told him no thank you, we have a sprinkling system and sprinklers that are not marked...that was a horrible idea from an untrained employee that management sent out anyways. After the manager received my complaint, they did not try to rectify the situation, instead they secretly drove by my house, never stopped to meet with me or even inform me they were coming. Then a manager called me from an UNKNOWN number. She had the most horrible customer service and attitude herself. I was told they will send me a check for full refund. I would never recommend this company to anyone. If you listen to their message machine and recording, everything they say is a true lie of my experience with them this season. Save yourself the time and money. Stay away from this most awful customer service lawn care. read more

Have used Brookside for over 5 years and have at least 5 treatments annually (including grub treatment) so I estimate that I spent over $3,000-$4,000 with them. Lawn was devastated by animals searching for grubs in lawn despite being treated for grub control annually. Called them and they said they would repair my lawn "make me whole" were the exact words and said they would send out someone to address. I clearly told them I had four 10'x10' areas that were ruined. After two weeks and no visit by Brookside they said they would get someone out immediately. Someone came out while we were gone and repaired one area even though all areas were visible with little flags in the affected areas. Called them again to ask for manager to come out which he did. Talked with him and he said that he was satisfied that all areas were treated. It was obvious only one area was treated and asked him if it was his lawn would he be satisfied? He mumbled something indiscernible. I told him that despite their claim that I would be made whole this was far from that and if he planned to do nothing more than you guys are fired. I'll try and show pictures. All other lawns in neighborhood were perfectly fine with no grub devastation just ours. Clearly, being polite, I would not recommend their services!!!!!!!!!!!! read more

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Provides quality lawn service throughout the season for a reasonable price. Always there if you have a question or need any assistance. AOne in our book. read more

Great reliable affordable lawn service. Used for over 4 yrs. Responsive to any issues or questions. Provide full range of services - fertilizing, seeding, aerating, etc. read more

My lawn looks fantastic with the plan they implemented I could not be happier thank you plus the techs are always polite and helpful thank you read more

We've enjoyed Brookside Lawn Service for the last 22 years. With their service and meticulous grooming, I've enjoyed the envy of my neighbors with the best looking lawn in the neighborhood. They have no problem making additional trips when fighting hard to kill weeds. At no additional cost. I highly recommend Brookside for your lawn care service. read more

I have been using Brookside lawn service for several years! They turned my yard in to a weed free thick lawn! I get a lot of compliments from neighbors and friends! Amazing they can keep my next door neighbors weeds out of our yard! I have people say it looks like a putting green! read more

Using Brookside Lawn Service has really paid off. I have the best lawn on the block. I get a detailed report on what is good and needed. They always call before they come. I really appreciate the effort they put in on each visit read more

Brookside destroyed our lawn. When we contacted them about it, they made every excuse in the book to escape responsibility, drought, insects, improper seeding, etc. Loved the improper seeding excuse since they were the ones who overseeded last fall. When ask why none of the adjoining lawns have this kind of damage, while under the same environmental conditions, they have no clear answer. Now they refuse to even contact me regarding a resolution as promised. Strongly advise not to hire Brookside Lawn service. Their guarantee of a greener healthier lawn means nothing. Zero integrity. read more

Brookside Lawn Service - Notice the neighbors lawn in background. - Lawn Services Near Me - Medina, Ohio

OUTSTANDING..I have been with Brookside Lawn for years, others try to get my business, but NONE of them can beat the price, for the same thing, my lawn is great, and when anything pops up, I give them a call and they address it, anytime I call they respond and take care of it, they are always so friendly and nice when they call, as are the service techs when they arrive. Not switching for anything !! Wish some of my neighbors would use them ;) read more

Year over year an outstanding service provider for our lawn care. They continue to be responsive and treat me like I am their number one customer. read more

**DO NOT USE BROOKSIDE!!** I wish I had checked Yelp before signing with them! I had the same experience as two of the other reviewers. We cancelled our service mid-season after being with them a couple years. They sent a guy out to treat our lawn two weeks after we cancelled and left us a bill. We mailed it back reminding them that we cancelled. They said my wife cancelled but they wanted to confirm with me. What is that?? They continue to mail invoices and call us trying to get us to pay for the last application. They've become a total nuisance. read more

Had them for 4 seasons. I cancelled in writing 2019 season in February as their policy sates. They still came out and treated saying they left me message saying if I don't call they will treat, not sure why they would after confirming they received a written request to cancel. I guess they don't cancel accounts even if you follow their guidelines for cancellation process. They are claiming the tech came out and my wife told him not to treat because it was raining and he had her call the office to request no treatment that day and come out another day. My wife does not get involved nor does she know which service providers I use for outside lawn treatment, maintenance or bug control. I called them after I found out they did treat my lawn and asked why did you after I cancelled as I already have another service that is treating and already applied what they did the same week!!! I told them I am not paying for unauthorized services and they have to cancel the billed amount. They did not and now they have a collection agency calling me. They leave me no choice but to take legal action against them for trespassing and performing unauthorized services. I have referred them to few of my contacts before I am regretting that now as it seems they don't cancel accounts........ read more

My wife and I are starting our 3rd season with Brookside Lawn Service. We've seen much improvements with our lawn. Everyone from the office to the field have been very helpful and accommodating. They have educated us not only on there products and service but general care and maintenance of our lawn. Thank you Brookside for all you do read more

Working with Brookside has been amazing! They are very friendly and helpful when answering questions, following-up, and when they are providing treatments. I appreciate the information and tips they leave with the bill. The grass seed drop-off is an additional helpful service that we have benefited from. Thank you for your kindness and help, Brookside! I am a happy customer! Lindsay Rohrbach read more

Been using brookside for over 10 years. They used to be great but they must be using cheap chemicals or have not so good workmanship because my yard has been full of weeds the last few years and they even recommended me to help kill the weeds. I keep hoping they will get better. Maybe that is wishful thinking. read more

Thieves. Service was cancelled over the phone and they sent a letter to confirm it but then performed another service and demanded to be paid and acted ignorant. This is a scam through and through. DO NOT USE THEM. Was told on the phone by an employee that the workers keep terrible notes and cant keep things straight. They still wanted to be paid for unauthorized work. read more

I've used Brookside for a year or so now, ever since my daughter worked there as a summer job. Her working there opened the door to the best lawn care service I've ever had. We have a large yard we landscaped from scratch. As former farmland, the yard is prone to field grass and weeds. In just one season, Brookside has eradicated the clover, broadleaf weeds and crabgrass that infiltrated the lawn. My lovely, hardy fescue grass looks like a lush golf course! And what's more, customer service is outstanding. Not only is the office staff willing to work with you to set up the right plan and services for your preferred price point, but they are never pushy or demanding that you buy more. As well, I was absolutely touched when a lawn tech, who bumped a decorative plaque on my mailbox, wrote me a personal note about it and talked to my husband, who was there at the time. I also got a phone call from the owner who said he had tried, unsuccessfully, to find a replacement online. "No biggie," I replied. Just knock a few bucks off the next bill. He readily agreed. read more

This is a sad story I have to share. I have been using Brookside lawn Service for lawn maintenance for years. We were doing some serious landscaping over the Summer. I advise Brookside to pause our service until the landscaping was completed. In the middle of all this (see pics), Brookside showed up to service our lawn, even though I had cancelled. We again told them to pause our service. We then got an invoice for them coming out and doing nothing. I politely called them to dispute the charges, giving all the details. They are still billing me adding interest each month. They do good work, but they are also more costly than their competition. I don't fell any better after posting this, but beware before you hire these people! 367 Brad Drive, Brunswick, Ohio read more

The lawn care that was provided was a good value and met my expectations. My original phone call to sign up was for 5 treatments per year, as well as spot treatments as needed. They offer many other services in addition to this, however, after scheduling a lawn aeration in the fall a few years back, the company automatically schedules and performs them annually. This was not a yearly agreement or service like the original lawn treatment plan. If you don't call them to cancel this service each year, they will perform it and bill you for it. I had asked them to not perform the aeration a couple of the years when I happened to catch their service plan letter in the mail, but I think this is a poor business practice to continue to do this and expect the customer to pay for it. They have refused to remove the charge from my account, as well as charge $2 per month interest on top of their BS bill for aeration. I have cancelled my service with them completely. read more

My lawn looks amazing. Even before I had Brookside reseed my front there was a noticeable improvement in the back & front lawn. During times when we have little or know rain. l use my irrigation system l'm still able to maintains a green luster on my lawn. I have no weeds. Very pleased custOmer. Thanks Brookside Lawn Servic. read more

Where to begin...unfortunately I need to give Brookeside Lawn Service a 1 star, I'd go lower if I could. Stay away from these guys, your are better off doing it yourself instead of wasting money to try to undo what happens when they service your lawn. I have taken care of my lawn for the last 3 years, never had an issue with it. Decided that I'd let a professional company take care of it so I didn't have to worry about it anymore, the cost was relatively the same. Boy, I wish I could take that back. Weeds started growing rapidly in August, Brookside Lawn Service came and put down and application late August and I left 2 days later for vacation. When I returned from vacation 11 days after they put down and application weeds that we their before I left took over my entire yard. Over 50% of my grass was brown and covered in weeds. It was a holiday weekend and I could not wait for them to come and service my lawn a day more. I had to tear my entire lawn up and put down new dirt and reseed my yard and spend over $250 to get my lawn back. I called as soon as I could and let them know of my displeasure. I spoke with a woman named "Cindy" who claimed to be a manger. I canceled my service, told her I did not need a manager to look come look at my lawn since I had to reseed everything and asked that she revert the charges of the last service. Which she said she would do and hoped that I started service again in the Spring. I just got a bill in October with interested added to it, I called again and told Brookside Lawn service that Cindy said she was taking care of the bill. Cindy no longer works there and they needed my $54.08 with interest but they were willing to work with me and take off $4.00 for the interest. Gee thanks, your check will be in the mail and here's your review. You'll need it because business will not be so great very soon just looking at some of the other more recent review. Stay away from Brookside Lawn Service. read more

Beware! Read the fine print. You will think you will be signing up for a package of 7-10 treatments but in the teeny tiny fine print on the bill it says service continues permanently and you have to call to cancel. If this bait and switch tactic doesn't bother you then they do a fine job of maintaining lawns. It took me 5 phone calls to finally get my service canceled. read more

THE WORST OF THE WORST BEWARE!! They sound halfway nice on the phone, talked me into changing services over to them and COMPLETELY KILLED MY YARD! Spent thousands to have whole yard fixed and they have the nerve to call me for trying to collect $120 in charges for killing my yard and could care less about the issues they caused for me and my family this past summer. They had no clue what they were putting on my yard and would do it mid day in the heat of the sun, in the rain, whenever was convenient for their reps schedule. Every bag of fertilizer or lawn treatment says "DO NOT APPLY IN FULL SUN, RAIN OR RIGHT AFTER MOWING". That's all they did. Everything I pointed out to them they blamed on Mother Nature regardless of my whole neighborhoods lawns looking great lmao.. Just stay away and save your hard earned time and money. I will stick up for the others on here because I stressed to them that I would not push the fact they ruined my yard with all the expenses I incurred to correct it but, I better not see a bill for ruining it. They literally started calling 3 times a day at dinner time without a care in the world for what they have done. So I am giving this to my legal service to handle and maybe can bother them during their dinners!! AGAIN, STAY AWAY! I am not a review happy person as this is my 1st review on Yelp.. Was that bad of an experience and service that I figured it's my duty to post this to try and save others from this horrific experience. Our summers are never long enough and to have them halfway ruin it for my family is so wrong and would hate for anyone else to be in that situation! read more