The lady working the front desk was super nice and very helpful in finding what was right for me at…read morethe store.

Love my eye doctor but the sales person with shoulder length hair in the optical shop was horrible…read more I came in for prescription sunglasses and was told transition lenses would fit my needs. The salesperson told me the tint would work for my outside job, however, when I wore my new glasses outside all day, the tint did not get dark like sunglasses. I came back to discuss my disappointment and options for making them darker as initially described. The sales lady tried to sell me new glasses for $300 more dollars on top of the $400 already paid. Sorry, but they clearly don't know their business or they are just out to make money. Either way they lost a client and my business

I hadn't been to the eye doctor since I relocated to Kansas City many years ago. Fortunately, a…read morefriend referred me to Hunter Family Vision. Dr. Tomasu and his staff were very knowledgeable, helpful & friendly. Their pricing is reasonable and I was in & out in under 45 minutes. One thing of note is this location doesn't have any outside signage, so finding it can be a little confusing.

Great experience. Leawood prices, but they work with insurance. No patient portal access from…read morewebsite for prescriptions, but friendly and accessable during working hours. Huge selection. I paid for the service, selection, and convenience. I will continue to use them.

Love it here! Been going for a few years now. Their staff is knowledge, helpful, and very kind…read more It's obviously they love what they do! A lot of my coworkers also go here and have for years!

Worst experience ever. When I went to pick my glasses up, I…read moretold them they were not going to work for my job. They said, "try it but there's not a lot of alternatives." I couldn't see my computer, I couldn't see to drive and I couldn't see to read. The prescription they gave me had a small hole that I could see out of; I felt like a fool trying to find it. Before I left, I told them this and they just said, "you'll have to get used to it". I brought them back and asked for an alternative. They're terrible also. $400 for readers and I still can't see. The guy made them so big they slip off. I can't take off any more time off work to get these straight and apparently I don't have any other options. They didn't give a care to ensure my prescription was right or the fit. Wasted time and MONEY.

Been a Littlefield client for a handful of years now, and it's as reliable and great as the first…read moretime I came in. This eye doctor in the Waldo neighborhood hit every box: - Communicative - Professional - Friendly - On time - Availability - Efficiency They also offered something during my routine eye exam that I loved; the option to pay $35 extra to skip the dilation and instead use some sort of Star Wars technology to take a picture of the back of your eye. Well worth it for not having to have blurry, weird vision for the rest of the day. I see Dr. Yates, and my oldest comes here now too and looks forward to it. The office is very nice, and there is parking but it can be tight in the little adjacent lot. Nothing but good vibes here, good location, and I never dread my annual trip in. They'll really listen if you have any questions or concerns about anything, and overall this is a slam dunk. We'll go here for life.

I've gone here for years. Dr. Grimes and the remaining staff are so wonderful and professional…read more Everyone is helpful. The new establishment looks great. Just be prepared to try and maneuver in the small parking lot when you go in for your eye appointment.

I went to pick up my glasses (after checking to see that they opened at 12 on Sunday). I was there…read moreat 12:45 and the place was dark and doors were locked. I drove 30 minutes to so. The hours on the door confirmed 12-5 Sunday. Unacceptable.

If you need help picking out glasses and getting them adjusted Heath is your guy! Great experience…read moreand I will definitely be back to this location!

Very friendly, jovial staff. They joked with me they had the ability to "save my relationship" and…read moreyes they did!! I broke my girlfriend's beloved sunglasses and without question they repaired them in fast order. Much to her joy she has them back repaired like new!

My experience at Optical Innovations has been perhaps the worst example of customer service I've…read moreever received. And I don't write these reviews lightly. I am a repeat customer, and after buying my second pair of glasses, bringing my total expenditure at Optical Innovations to $1,000 in the space of about 4 months, I wanted to return a pair of frames that were so uncomfortable I truly couldn't wear them. The retail price of the frames was $75, and, as you might imagine, that probably represented an investment of about $35 (or less) for Optical Innovations. They finally agreed to "break" their policy and accept a return after 30 days of thinking about it. This process required three phone calls on my part and one trip to the store to actually give in, pick up the frames, and keep them myself - which offer they refused. Then, they told me, repeatedly, that they mailed me a check representing a refund. After six weeks went by without receiving the check (by the way, they are about 10 blocks from my house), and multiple phone calls, I again wanted to just pick up the frames and move on. They refused to allow me to do that, and in fact, hung up on me when I called. Imagine my surprise to receive, finally, a week ago, a check representing payment for the returned item. Which, by the way, I'm pretty confident they sold to someone else, which is why they wouldn't (and couldn't) give it to me when I asked for the glasses back. For me, this wasn't about the money - it was about a horrifying example of a complete and total lack of customer service. For a sum of $35 or less, they were perfectly willing to ruin any chances of an ongoing relationship (and I buy glasses, often, as does every member of my family). They lied, then lied some more. Then hung up on me when I called -- and finally -- when I was almost beyond caring, capitulated and send me a refund. In this instance, everyone is a loser. I lost the ridiculous amount of time and energy that dealing with them - over this trivial issue - required of me. And they lost all credibility and the chance to ever serve me again, in any capacity. Sadly, as I began to ask around after receiving this kind of treatment at Optical Innovations, many similar stories surfaced. In sum, my advice for those for whom great customer service is as important as great eyewear, that you avoid Optical Innovations at all costs.

I've been going to Mission EyeCare since they opened back in 2013. I've always gotten great service…read moreand they've kept me seeing. Appointments are always pretty much on time and I'm usually in and out at a pretty decent rate. I've not gotten glasses from them but I do get my contacts through them. I believe they have a home delivery option but I've also picked them up there. I've never had any insurance issues and the clinic is always clean. Definitely recommend checking them out if you're in need of eye care.

I like how the staff treats me like a person…read more Yes, they try to sell things, but that's okay because that's what businesses do. They also take time to talk to me and explain why they recommend certain tests and how it reflects on my eyes.. They also discuss items and issues I might encounter going forward, since I'm not getting younger. There are a few optometrists out there. I'm happy to recommend MissionEyeCare.

Recently, I had a prescription change due to eye surgery and needed to replace 3 pairs of glass…read morelenses. I had hope to reuse all of my frames but one pair didn't make the transition. I originally had gone to my previous optometrists office however based on the price they quoted per pair $600 for lenses only it was clear based on the sales associates indifference they weren't really interested in my business. I removed their Yelp review because I could no longer stand behind the level of customer service. Enter Fairway Eye center. Some years ago I had done business with Fairway and remembered the excellent customer service. In fact the only reason I really switched was they didn't have the frames I wanted. I digress. So after getting a completely outrageous quote I called Fairway and asked for Tina. I was pleasantly surprised when I found out she was still there. I explained my dilemma and all I can say is that Fairway came to the rescue once again. The prices were completely reasonable and Fairway stands 100% behind their product and customer service. I won't be going to anyplace else again. The customer service can't be beat!

Overall eye exam went well; it's the office staff that did make a good impression on me. It was…read morewritten down on my paperwork & the doctor mentioned that (one) contact would need to be ordered for my left eye, I even reiterated (one) contact needed to be ordered, she billed me, took my money but did NOT order my contact until I "reminded" her once again! I was not advised when or how my contacts would be available to top it all off I had to ask for a paid receipt and was met with "oh you want a receipt?" Seriously, if it's not written down it didn't happen. I called to check the status of my contact and was told "You're in a wait status" and that they should have already been received. I asked if I had to go to the office or will the contacts be delivered to my home, the gentleman said "oh you should have been given the choice at the time of the order if you wanted them mailed to your...and of course I was not given that or any other option. In short, not a happy camper!!!!! I would have given a 2.5, but the Dr. and techs were nice and proficient for the most part, one of the techs seemed new and struggled through the screening.

Very professional help for eye condition Dr Megan was very thorough and helpful…read more I would recommend that you contact them for eye care

In late 2023 an ophthalmologist told me that I had cataracts in both eyes, both needed astigmatism…read morecorrection and that Medicare does not pay for that portion of cataract surgery. Since I have a secondary wraparound type health insurance plan, that pays my deductibles, co-pays, & co-insurance, I contacted my insurer to see if they would reimburse me for this expense. They told me that even though this procedure was not a covered expense by Medicare, they would reimburse me for any out-of-pocket expenses for low-astigmatism correction portion of each surgery, if and only if, they received Medicare MSN denials for this expense. I began to keep a log including dates, of each conversation with my secondary insurer, KC Eye Clinic and eventually with Medicare. In 2024 I contacted the manager of KC Eye Clinic billing dept. She told me that if their eye surgeons recommended that procedure, she would file claims to Medicare in order for me to receive such Medicare denials. So, I met with a KC Eye Clinic surgeon and did have cataract surgeries with low-astigmatism correction. I paid them $1,500 out-of-pocket for that portion of each surgery. I continued to contact my secondary insurer to verify that they would reimburse me for these out-of-pocket expenses. In fact, I contacted them seven more times in late 2024 and 2025 to verify that yes, I would be reimbursed, under their "coordination of benefits" rules. After I received Medicare MSN's that showed "information requested was not received", I contacted KC Eye Clinic billing mgr. about this additional information that Medicare needed. Each time, on 10/9/24, 11/12/24, 7/29/25, 8/25/25,9/4/25, and in person on 9/5/25. I increasingly determined that I was being very much misled about her efforts to give corrected information to Medicare. On 9/5/25 when I met in-person, she did not even want to look at my Medicare MSNs to see or acknowledge that Medicare had asked for additional information for months. I contacted Medicare four times and was told each time that they could not process my claims correctly without additional documentation from KC Eye Clinic and that any corrected claim must be filed within one year of the date of service (timely filing). And that all the provider needed to do was to contact the Medicare Provider line, authenticate the call and ask for a two-digit "modifier" to correct each of my claims. On 9/12/25 I spoke with the practice manager at KC Eye Clinic and told him that if I missed timely filing with Medicare, I would certainly give KC Eye Clinic a negative google review. He sent a couple of creepy emails. The following are excerpts: "You might see me being unprepared or inexperienced, but all the authentication numbers are right in front of me and, again, they are on the Medicare document that they sent. I can feel them smiling on the other end because if I can't authenticate, they don't have to talk to me." And also, for me to get reimbursed by my insurance company is "like, breath underwater or flap your arms and fly across the room and we'll send you $3,000." The practice manager told me that they sent corrected claims to Medicare with the correct two-digit modifier. However, weeks later when I contacted Medicare about this, the rep told me she and even a second rep looked and no such correction was ever filed. Also, even if it was filed that I likely missed timely filing by two weeks! It appears that in spite of my best efforts and those of my secondary insurer to get my Medicare claims processed correctly, I will not be reimbursed by my secondary insurer, because I am unable to provide them with proper Medicare denials. I have clearly never run across anyone in the medical profession as obstinate and unhelpful as the manager of the billing department at KC Eye Clinic. I think that all along the manager of the billing dept. and later the practice manager at KC Eye Clinic felt that I considered myself special for simply asking them to file corrected claims. That should be their job!