I've been in and out of this place due to insurance purposes but lately I've been paying out of pocket. So I came back. I've always liked this place more compared to the other optometrists I've gone to. read more

My review is in reference to the optical sales department. I've been a loyal patient and customer here for over ten years and have watched Brookside continuously go downhill as it appears they are trying to cut operating costs. My family of three all wear glasses and we've all had trouble getting our glasses in a timely manner. Three times now our lenses have come back with quality issues. Currently, it seems they're shipping out to a lab in Texas, causing around three weeks turn around. We've also had issues with the lenses' quality being subpar now (cracks not caused by us dropping/damaging, sunglasses lenses being too light), and the repairs also take another three weeks to fix. A handful of times we weren't notified that glasses were ready for pick up, despite us calling in for updates. They rely on a text system to alert us, but we haven't always gotten an alert to our phone numbers on file. Additionally, frame brand options keep dwindling. Brookside no longer carries the variety we originally came here for. Furthermore, it's frustrating to call and get to talk to an AI assistant robot. If I wanted big box instead of a Stockton business, I'd not be shopping here. You try and talk to someone, but their hands seem tied to their business model. Unfortunately, it is time to take our family's needs elsewhere. read more

Yes! This office is worth it! Let me explain why! Who love's an efficient system in 2025? EVERYONE! Brookside Optometric Group offers so many options that many don't. I know! Hurry up Monique and tell us ! 1. From their website you can literally review and book your eye appointment online. Yes you read that correctly. 2. New and Returning patients can complete vision forms completely online. BEFORE your appointment! "THANK YOU FOR THIS!" I can't stand having to fill out all of that paperwork right before your visit, it's horrible ! 3.You can read review each Doctor's profile on their website and filter through the appointments for when this specific doctor has an open appointment ! I can't explain how much these three amazing options make my life easier! My eye exam experience; I was seen by Dr. Scheer, She was amazing! Dr Scheer took her time explaining what to expect. She is so down to earth! Extremely talented! There are so many frame options, I was there for over an hour just trying on frames. The staff were patient and helpful. I am definitely will make the drive from the Bay Area to see Dr. Scheer! Absolutely worth it!! read more

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I have been a loyal customer of Brookside Optometric in Stockton, CA since 2013, which is why I was disappointed by my experience today, April 22, 2026, around 3:42 PM. I stopped by the office to see if I could reschedule my upcoming follow-up appointment with Dr. Linda Hsu on May 28, 2026. For context, I saw Dr. Hsu on March 28, 2026, and during my exam I mentioned that I was seeing shadows on the letters during eye sight testing. She advised me to see an ophthalmologist to determine whether I may have cataracts. Because of this, I wanted to discuss my follow-up appointment and make sure I understood the next steps. Unfortunately, the front desk clerk, Brianna, was argumentative at times, did not seem to listen to my concerns, and repeatedly provided information that did not address the reason for my visit. I respectfully asked several times if she could confirm the details with Dr. Hsu so my concerns could be properly understood. Brianna stated that she relayed the message to Dr. Hsu while I waited in the lobby for approximately 45 minutes. At around 4:32 PM, Brianna told me that Dr. Hsu likely would not have time to see me because she was still with another patient. This left me wondering whether my concerns had actually been communicated to Dr. Hsu while I was waiting. As a long-time customer, I found this interaction disappointing due to the poor communication, lack of attentiveness, and lack of hospitality shown to a patient with legitimate concerns about their vision. I hope management will review this matter and take steps to improve the patient experience. Thank you. read more

The optometrist was great and answered all my questions. He was very thorough. Cyril was amazing he helped me get my glasses. Helped me pick out a good fit for my face very friendly and because of him I definitely come back again. read more

I have been a patient with Brookside Optometric Group for many years and my experiences had always been positive until recently. Last week, I called their office to schedule an appointment for new glasses and to order a year's supply of contact lenses while my prescription was still valid. During that call, the staff member scheduled my appointment for next week and told me that someone would call me shortly to place the contact lens order. Five days later, I had not received a call, so I contacted the office again. I explained that I was still waiting for someone to call me so I could place my contact lens order. A different staff member informed me that there were no notes indicating that I had requested contacts, apologized for the oversight, and assured me that someone would call me later that day to place the order. I agreed and waited for the call. Later today, another staff member called. I explained that I wanted to place an order for a year's supply of contacts and then use my insurance for glasses during my appointment next week. At that point, she informed me that my contact lens prescription had expired 4 days earlier. I explained that I had called the office before the prescription expired specifically to place this order. She said she would check with the doctor (Dr. Sohail Din Akram) to see if the prescription could be extended. When she returned, she told me the doctor (Dr. Sohail Din Akram) declined and cited California Business and Professions Code §2541.2, stating that contact lens prescriptions must be valid for at least one year and no more than two years. Ironically, that statute actually means the doctor (Dr. Sohail Din Akram) had the discretion to issue a prescription for up to two years, especially considering that my prescription has remained the same for the past 3 to 4 years. Unfortunately, no one took responsibility for the staff oversight, even though I had called before the prescription expired to place my order. I did my part by contacting the office in advance, but the staff stated there were no notes from the original call. This situation was very frustrating because the issue could have easily been avoided if the original request had simply been documented. Based on this experience, I would recommend considering other optometrists who have better internal communication and accountability within their staff. If you have Dr. Sohail Din Akram, I'd recommend switching to a new doctor. Before deciding to go here, please read the other negative reviews. You will notice a pattern. I can almost guarantee that the owners or management will not actually resolve the issue. Most likely you will simply get a response asking you to contact their office again, which only leads to more runaround. If they truly cared about their patients, someone from management would reach out directly to resolve problems instead of posting generic responses. Unfortunately, that does not appear to be the case here. In my experience, it feels like once there is an issue, they are not interested in taking responsibility or making things right. If you are looking for an optometrist that values accountability and customer care, I recommend going elsewhere. read more

I was told my glasses were ready for pickup but they were getting ready to close so I went to pickup on Monday just to be told that I had to wait another 2 weeks because they put the wrong numbers mind you they had the paper from my specialist with the numbers for my glasses ! read more

5 stars for optometrists providing service and general wait time in store. 3 stars for lens selection. 0 star for phone service - there is no chance for you get to a real receptionist for general inquiry, even the voice mail is full can't take your message. I would feel fine if they state online saying please walk in to have your issues sorted. If a phone number doesn't serve the purpose, why listed it? read more

Love Dr Sue, but been calling for over 4 weeks trying to order contacts. I've been going here for over 20+ years and It's gotten to the point I am just going to get my prescription and change my families eye dr. Shouldn't be this difficult to order contacts. The lack of response and need for me to continually follow up and not get a response really makes me loose trust with the office putting the order in correct , let alone charging my insurance as needed. read more

Clarification. The Optometrist was good but anything after that was impatient and no bueno

This is an updated review of this office speaking as a patient there for over 25 years: since this practice was sold, I have observed and endured an erosion in services. The deterioration is principally felt within the office functions making "routine" calls, contact and requests near to fully impossible. My experience most recently, paraphrased: Following nearly two weeks of calling the office (so called "assisted by AI) in excess of 20 times, I was able to reach a "human" twice. I left messages including for the office manager that were ignored or lost. It pains me to say that no matter how much over whelming confidence I have had in my ophthalmologist for over 25 years, I am searching for a new provider and an office that actually assists a patient with scheduling, billing and office needs. read more

I've been going here for 25 years since Dr. Rosemary Melrose. Now I go to Dr. Sheer. I buy my glasses and contacts here too. The optians fit your glasses better than Costco. I only go to Costco to pay for a second pair, mostly for prescription sun glasses or you want a second pair of glasses. But Brookside is my primary optometrist read more

I have been a patient for 13-15 years. I love Dr. Scheer, she is the best and very thorough! I also really like that it's a one-stop shop. I get my yearly exam, select my new pair of glasses and stock up on my yearly supply of contacts all at once. Their inventory of glasses is well stocked with a variety of brands. The staff is so nice and helpful. I've gone in for adjustments on my glasses without an appointment and they are always welcoming & happy to help. Also, if you are like me and get a new pair of prescription glasses yearly, the Vallejo Executive Lions Club collects "old eye glasses" for Lions in Sight. They have a drop box located on the billing dept counter where you can donate your glasses. My prescription changes yearly so I would rather donate than have them collect dust. Lions In Sight is a Recycling Center ( for eye glasses) for the Western U.S. The eye glasses are then provided to children and the poor in undeveloped countries. I highly recommend this optometry group. read more

Brookside Optometric Group - Donate your outdated prescription glasses to the Vallejo Executive Lions Club. They have a good cause, mentoring high school students. - Optometrists Near Me - Stockton, California

Since you've changed your phone and reception protocol the customer service at your office is not user friendly. Your customer staff is unfriendly and unhelpful. When in the office asking questions seems to be a bother. When I had a question on my order I was promised a call back but no one ever called. I've been with this office for decades. This will be my last time. read more

I've been a patient here for many years and love all the doctors I've interacted with. Even after moving away from Stockton, I still come here for my eye needs because of my amazing eye doctor. My review is for the outside lab that they work with for frame repairs and for the office dropping the ball on my frames by not following up with the lab in a timely manner. I squished my glasses during a nap, a first for me in over 20 years of wearing glasses. They were unable to adjust the frames and the gal recommended that I use my 1 time warranty for frame repair. I was quoted 3-4 weeks bc they send them to a lab. In the meantime, I wore my previous pair. At week 3, I called to find out the status and was told they were showing "in process" and to wait after week 4. After week 4, I called and they still showed in process and would find out from the optician what was going on. I got a call back a couple days later letting me know that the lab broke the frames and that they needed to be sent a new pair and that it would be another 1-2 weeks. I asked when did you find this out? And the lady said they were just informed. So the lab kept this information to themselves for weeks and didn't bother to inform the office about it. It was only until I called the office and they called the lab did this come to be known. After 2 weeks, I called again and still no glasses. During this time the lab sent the office lenses not assembled into the frame, ok but when they tried to put them in they were incorrect sized lenses, then lenses but no transitions. Just too many errors. After 7 weeks, I called again and this time asked to speak with the manager because at this point it was getting ridiculous. I was told I could come get the glasses they had received in the meantime so I could at least wear the proper prescription but they weren't transition. I agreed and was also given a few pairs of contact lenses. Eventually, after 9 WEEKS I was informed they were ready for pick up. I wore contacts this day as I was going to a special event afterwards. I thought we'd be doing a 1:1 swap, I give them their glasses back and they give me the new ones. Actually the gal took my glasses to the back, popped out my frames and popped in the new ones with transition. I tried on the glasses, girl adjusted them, gave me the "old" lenses, I put them in my purse and I left. Remember I am wearing contacts. As I was leaving the parking lot with my husband, he asked me, "are you suure they have the transitions?" He got me thinking since there were many things wrong leading up to this. I took the glasses out of the case and let the sun hit them and only 1 of the 2 LENSES TRANSITIONED. I would have been looking like a pirate. Lol. Thankfully the gal gave me the "old lenses" and one of them transitioned so she got mixed up when she was swapping them. Ok she got mixed up but I'm unsure why she didn't check before giving them to me. I went back in and was helped by someone else who informed me that the gal was new and she shouldn't have given me the old lenses to keep. This new gal did the swap in the back and brought a flash light and did the test in front of me so I could see that they indeed had the transitions now. The lab they work with is disorganized and the office could've done a better job with following up after week 3. Instead of taking 3-4 weeks, it took 9 weeks. Keep that in mind if you choose to have frames repaired here. I'm now more careful with my glasses since I don't want to go through this process again. read more

I've been a patient for years...before Bob and Rosemary had kids. I've always been pleased with the entire experience. However this past year or less it's been impossible to get a person on the phone. Had to leave 3-4 messages before I got a call back. Went to pick up glasses and took too long. No fitting just picking up. I asked about changes, especially phone system. I was told they are under new ownership. I notice a number of complaints about the phone system....response being "please call" so we can discuss further. Good luck with that. Get a better phone system. The AI system is not helpful!! read more

Good company if you want to just get in and out. Similar to Kaiser, they are an assembly line and trying to get folks in and out fast. Which sometimes is good. The frame selection is ok but what you see is what you get. My old doctor would look online or try to find something based on my feedback. This place just apologizes. read more

Cannot speak to a live person - Poor service to its customers. No communication at all. Takes your money and doesn't answer questions and/or resolve issues. Steer clear from buying glasses from this group. Doctors are nice, too bad the office isn't managed well for them. ***UPDATE **** Their note below is insufficient as they still haven't provided any customer service - instead of a generic reply on a public note, how about a manager calling me to resolve since I asked several times! They are eager to make themselves look good by posting here on yelp as if .... Again why not a manger call yet?? SMH - So I had to call AGAIN 2/22/25 to get status on my glasses that we ordered before Christmas! Although they said 1 text was sent out which was so generic in wording it passed for spam and provided no service to me with no information saying my glasses were in. No phone call, no email (complete silence) Final assessment is still to steer clear from this facility if you care about customer service. read more

Ive been coming for year and these past couple years the costumer service is just sooo BAD. Alot of the staff come off inpatient and rude not sure whats causing this change or if their short staffed or what, but im in the process of searching for a new optometrist group ... Cause I dont like coming in here feeling rushed and uncomfortable... or waiting long period for SIMPLE pickups Or picking out frames ... read more

Cyril was amazing. Helped me pick frames and was great at figuring out what I needed. Made me laugh which was great because I didn't want to leave my house. Eye doc was great, Dr. Lin I think, could be wrong. read more

I gave Three stars (instead of zero) because of Dr Scheer - she is just THE best, and because the staff is amazing. The phone system is bad enough to make me transfer care- it is absolutely heartbreaking. I don't know what is going over there, but it has become IMPOSSIBLE to reach anyone. The phone system references an 800 number that is of no help- all they do is put me on hold to call the office (And like I said, it is impossible to reach a live person).... read more

Saw Dr. Sheer. She was super friendly and informative. Our pediatrian recommended our daughter see Dr. Sheer. We were afraid that our daughter would be difficult since she has never had an eye exam before but she did really well. She took her time during the exam and was very thorough. We loved her so much that our whole family sees her now. They also have a nice variety of brands and style of glasses to choose from. And the turnaround on receiving our glasses was very quick. Would highly recommend if you need a new optometrist. read more

I had the most thorough, extensive routine eye exam! I cannot recommend this practice enough for all your eye care needs. My glasses were even 50% cheaper here than at Costco last year! The only drawback is Dr. Chow is retiring so Brookside Optometry is losing a valuable member of their team! read more

They do not take appts to pick up glasses or to get fitted for glasses. The optometrists and techs seem fine but the system leads to unacceptable wait time. Just make appointments! read more

I had to wait for an hour to pick up my eyewear. I was not able to stay for adjustments because everyone is out to lunch.. but maybe try staggering lunch periods, there was a line of people just picking up glasses. Your website states an appointment is not needed for pick up but maybe it's best to bring it back because patients' time is valuable as well. read more

I've been coming here for 6 + years but for the past few years, the service has been horrible. The wait and being on hold to get to the receptionist to schedule an appt take almost a half hour every time I call and when the wait is longer than 30 min you have to leave a message for a callback and I'll be damn if I miss their phone call the whole freaken process starts all over again. When coming to the office to check in, the front staff is not welcoming at all. They seem more annoyed every single time a patient checks in. The staffing had definitely gone downhill. I will be taking my business elsewhere. read more

in reviewing my 46 reviews of 2021-22 I again came across my past Brookside Optometric review. Having been there again late 2022, i simply want to repeat.. Brookside is a well-oiled patient centered machine with heart! Having been their customer for over 10 years i've seen 4 different optometrists; all delivering personal, efficient care. In addition, each employee from "on the phone" to front office to various "exam procedures" have always been "awake, alert, eager!" to assist. (in this "post Covid shut down" we read good employees are hard to find.) Dr.Laurel has been exceptional. Of course she is a bright/qualified/experienced clinician.. but more than that, she is "present" during her time with me. Whatever else may be going on in her life, she remains totally focused on the patient. IN FACT, this Saturday morning my wife called Brookside Optometric to cancel an existing appointment with one of the optometrists AND make NEW first time appointment with Dr Laurel. Immediately a "live" friendly person in the phone and her cancellation/new appointment was handled in minutes. Another example of their efficiency. read more

Everyone is so friendly. I have an eye condition called keratoconus and the doctor I met with has gone above and beyond to get me the help I need. Unlike other different optometrist here in Stockton that I have gone to, they didn't even know I had this condition !they couldn't tell me why I couldn't see! witch if I had known sooner I could have had taking care of it sooner .Now I have to wait for a cornea transplant . I didn't know think that I would be able to see clear again I been having my rgp lenses for about a month now and it's definitely a life changer . This is of course temporary till surgery but it's a BIG help . I appreciate everyone in this office read more

Have been going to brookside since i was a child. Over the years have gotten many wrong eye prescriptions. Had to go get it redone at a different office, but kept going to brookside to get glasses for two reason. They have a large selection of glasses and their warranty. 1 year replacement on the flames, and 2 years on the lenses. They no longer honor that warranty even if you are still in that time frame. Due to the high cost they add on to services, and frames. I would recommend going to a different place. read more

Made an appointment with this doctor for a certain day, and I leave work early to come to my appointment and they say oh it was the previous day. They never gave me courtesy call or text at all. One of the front desk associates gave me a look like I didn't belong there, so me personally I felt like it discrimination. If I could do zero stars I would. read more

There are several reasons for the 1 star but mainly the rating is for their customer service. Feels like they really don't care as long as you pay. We have insurance and my son was due for new frames and we placed an order but they found his spare (his prescription didn't change) I called that same day to cancel the order and save it for when we need it since we only qualify every 2 years. I called and explained to them. I left 2 voicemails that day and then I called Thursday left vm and Friday left vm. They finally called me back that Friday afternoon and told me they would talk with the manger but never got a call back called again Monday and nothing they said the order was already placed and they would talk with manager and call me back it's now Thursday and I showed up to pick up the glasses and asked to speak with said manager and she is in a meeting. I also work in customer service and I understand we all get busy but this is so petty and underwhelming for an office that brings in so much revenue. Please if you are considering them as Dr's office fond somewhere else to get your prescription filled. It's bad enough for me that I am taking my family elsewhere with the exception of my son who likes dr sheer and has been seeing her since he was 4. Losing 5 clients might not be a big deal to them but I will be telling everyone I know about this experience. I hope they change in the future. read more

Danarli Your detail and precision to meet my needs to finally be comfortable in my frames. Your work is your passion. A satisfied customer Thank you. read more

First eye appt of my life... old now and can't see! They explained everything to me! Staff was patient and very friendly! Glasses seemed pretty pricey but they walked me through the process. Every one was professional and courteous! I would recommend friends and family to pay them a visit for their eye needs! They also seemed to be doing a great job with covid. Social distancing in full affect! Masks required! They were cleaning all the equipment before use! I felt safe. read more

Brookside is an excellent office. You just want to make sure you don't see Dr. Nguyen, He is horrible.

Office made a mistake with my daughter's glasses. So much so, she cannot see out of the glasses. She is essentially blind. Spoke to 2 people in the office, none would speak about what might be wrong or how to fix. Only wanted to talk in hypotheticals. They refused to fix the problem or try to find out what is wrong. My insurance VSP, requires they fix the problem or take a return of the glasses for a full refund. They refused. I had to contact VSP and now VSP is taking care of the problem. Stay away from this office. read more

Not the cheapest frames and lenses, but really great service. Service: I've been coming here for about 8 years and the service has been amazing. Receptionists are very fast and attentive. They pick up the phones right away and there's usually no or a very short line to check in. The assistants are very well trained and have great bed side manners. They know how to work the machinery well. The doctors are top notch. Most are graduates from UC Berkeley and they do a lot of volunteer work. If one doctor is not available, you can often switch to another without any gaps in service. Inside: Very clean and well kept. The layout hasn't changed in years, but it works! They accurately schedule patients so that the facilities aren't too overcrowded. Pricing: The women's selections is 2x the men's selection. This bugs me but I understand that it may be just based on their clientele. My main gripe is with the pricing. Brookside carries most of the top luxury brands, and very few of the more affordable ones. I understand that doctors mostly make their money off of insurance, but it is a bit annoying that most of the lenses that actually look good are prices above what is the average insurance coverage amount. Almost every time I pick frames, I have to pay out of pocket, and I think this is due to how they price their frames. Overall, great service and great office. I just wish they'd carry more men's styles, and would come down on price a bit. read more

Brookside Optometric Group - Optometrists Near Me - Stockton, California

Love Dr. Sheer! This place is nice, friendly, and convenient. Been going here for more than 5 years. Always excellent service!

Every time we come here we spend more money then the next year with the same insurance. They do a poor job of explaining what is covered and what isn't. I was told it would be better using one insurance instead of dual (my husband and I both have vision coverage). It's expected that doctors offices should run and know what is covered and warn patients before they're seen. That procedure has been lost nowadays and it's highly disappointing. I'll be taking my business elsewhere from now on. read more

I had my first appt exam on the 14th of August 2020. I picked them because thry have 5 stars. I was very pleased and impressed how they handle the COVID-19 guidelines. When I went in I was greeted in a nice friendly professional manner. I only had to wait about 10 minutes to go in and have my eye exam. The man that took me in was really nice. I forgot his name. He was Asian. My doctor was Dr. Wong. She was really nice and made you feel at home. All of the people here are very nice and a peaceful atmosphere. When I went to pick out my glasses I had Amy. She was really nice and patient. I love my glasses. Took a couple weeks to get them but I'm really satisfied and will definitely go back for my next visit. And will recommend them to friends and family. read more

Brookside Optometric Group - My new glasses. I love them. :) - Optometrists Near Me - Stockton, California

Both my son and I have been going to Brookside Optometric for years. I love the service we've received and the doctors we've dealt with have always been both professional and friendly. My son has an eye condition which at times has been scary for me to deal with and they have always been very patient and kind explaining things to me. In fact the entire staff from the front desk to the payment counter are all awesome! We LOVE Brookside Optometric! read more