I came in because my left side rear view mirror was stolen. Rob and Will were both amazing! My part got ordered and was delivered the next day, and they even fixed a preexisting issue with my door lock not working at no extra charge! Everything was also fixed very quickly, and they were very flexible in working around my chaotic schedule. read more

Outstanding quality work for dents and scratches. Very reasonable prices for perfect work. Great brothers that know their craft. Highly recommended. Bob Orzo read more

Good working with Rob on getting a dent repair on my wife car. Good communication, quote, and excellent work.

Excellent work Reasonably priced finished on time nice people They do very good work on Mercedes Benz

Just wanted to say I found the brothers most helpful and professional, plus very affordable and the bodywork second to none. Highly recommended read more

This place is fantastic! Rob is very down to earth and takes the time to figure out what your needs are. He's caring and treats his customers like he's known them forever. I had an insurance claim that could've been super stressful, but the process was much smoother because of this place. Highly recommended! read more

HIGHLY HIGHLY recommend! They were incredible and honest about pricing/repairs. They had my car fixed in 1 day. I will forever go here if I need any car repairs/fixings. read more

Will at BBS, quoted a very reasonable price to replace my front bumper and under-engine splash guards on my 2014 Toyota Camry. After another shop recently took about 4 weeks to complete work on my car, I was amazed that Will had my car repaired in just 2 days. I left it on Monday evening and picked it up on Wednesday evening. Customer service was excellent. Will even drove me to rent a car when I left my car and offered to pick me up when I returned my rental car. And, most importantly, the quality of the repairs was top notch! I highly recommended BBS to my barber and to a co-worker and will certainly come to BBS for any future paint and body work. Roy read more

Be aware, I took my car to this shop regarding my door. My first sign of trouble was the guy love Trump. He said, they would have to open the parts to really see, the door may have to be replaced. New door and I would have to leave it while they screwed me over. I took it to a Body shop, who said it was an easy fix, but to take it to a Mechanical shop, this was Crash Champion Collision Repair, so I took it to Christian Brothers on 1960 in champion and Chris was extremely helpful for free and he also informed me that Ford did a replacement or repair it because they recognize that there's a weakness in the door for free so there is no fee to have it repair. I did not have to pay anything and no one kept my Car for some ungodly time. My purpose of this message is so you can be aware of who you're dealing with read more

Robert was friendly and easy to approach, but most importantly he charged reasonably without any hidden fees or charges. I wouldn't hesitate to recommend him to anyone who needs to do body shop repairs or fixings. read more

I had a brand new Tesla, and see the thing is me and curbs are old friends, we meet often. It's never been a real problem in the past with other cars, I mean it doesn't make my rims look great but it's never caused serious damage in other vehicles I've had. In my Tesla, it complete ruined my bumper, and I needed to get that replaced. I was also having major surgery the same week and wanted this resolved right away so I don't have to deal with it later when I'm all bandaged up and in recovery with a limited range of motion. I took my Tesla to several places including authorized dealers and the prices I were quoted weren't consistent at all at first, and they kept saying it would take 2 months. Finally I came across three places through Yelp that all quoted around the same price, Brookston was one of them, they were a bit pricier BUT they used authentic Tesla parts AND were willing to do the work right away!! Also, I just loved my interaction with Robert. I didn't feel like I was taken for a ride, and felt like he was honest and genuine in his interactions with me. I don't feel this way often when I'm trying to deal with car stuff without my brother or husband to help. We ordered the part right away, and Robert clarified that there is no ETA on delivery but as soon as he gets it, the turnaround was two days. Indeed, I did get my car back in two days. My only complaint, and it's a slight one, was that the price I was quoted changed. This is typical, I know, once the bumper comes off you get an understanding of what else is broke and needs repairs, so I understood why the price changed, but then when I was quoted an updated price, it changed by an increase of another $25 bucks when I went to go pick it up, and it wasn't explained why. I wish I had received an itemized receipt, but also, I'm sure there was some reason, so it's not a dealbreaker. I plan to continue to be a customer of Robert's if I ever have future car needs, and would recommend him to everyone. read more

My 2012 Honda Accord needed a new bumper. BBS finished the job quickly and did it for a very reasonable price. Will definitely be using them again if I ever have any body shop needs! read more

I had an issue with a rental car and I had to get it fixed with my own money. He definitely looked out. I really appreciate it and would definitely recommend. read more

Like always Will and Robert have an amazing team of experts. BBS is the only place to bring your vehicles too. I brought my 2016 BMW 428i and they exceeded more than what I expected. You want it done right the first time come see the family At BBS. read more

Great folks, even better work, at home feel with a sense of professionalism. Took my wife's car here after an accident and made specific requests for the repair. They did exactly what I asked and more, definitely surpassed expectations. 10/10 recommend. read more

I stopped in to get an estimate on my 2024 Expedition that I scraped against the garage. The young man (everyone is younger than me now) took a look and told me me it wasn't too bad and I could get it off with some paint thinner. I was shocked that he would offer that suggestion and not try and get a few hundred bucks off me. We talked a little bit and he disappeared into the shop and came back with a cloth and rubbed it off for me... only a tiny scratch remained. Amazing to find a man with integrity these days. Thank you sir for helping me out...you really made my day and reminded me there are still good, honest, trustworthy people in our community. I will definitely take our vehicles to Brookston for repair in the future! read more

Very positive and communicative from the very beginning. Great work also even corrected some work previously done from another shop.

The first impression was not very good, I sent in a request. They replied that if I could bring the car in, I said no, the battery is dead, and they replied that they weren't taking anyone right now. What kind of response is this? How do you get business by not recommending any help or any tow company? They didn't even try to even give me an estimate based on pics I sent them, nothing at all. read more

Robert did GREAT body work on my Cadillac, on-time and at a very fair price. Howard read more

Rob and Will are the owners and brothers (also military) who did an excellent job on repairs to our AcuraTLX after a minor fender bender and a separate incident involving a trash can. The 5 star reviews are accurate. Thank you both so much for doing such a wonderful job for Hector and I and again, thank you for your service! read more

I unexpectedly got rear-ended back in February 18 and I chose to deal with my insurance, Geico, to expedite the process, as opposed to waiting for the at-fault owner's insurance. Geico customer service found Brookston Body Shop for me as it was close to where I reside in the Heights. I called early on February 19 and the owner, Robert, was very accommodating and had a slot for me so he can check up my car. He saw the damage and was quick to determine an estimate. He told me that my car was still drivable and I could just leave the car before I go to the airport on February 22 (I'm a flight attendant by profession). Come the 22nd, I went and left my car back st the shop, with an estimate of a week for complete repair. Robert was also kind enough to service me back to my apartment so I won't need to get an Uber. I was also told by Robert that they fix car key fobs as long as I order the part from Amazon. During the week my car was being fixed, i phoned in to check on it and I was able to talk to one of their staff members, Will. Will was so helpful and accommodating as well and was very quick to reply on text. I got my car back on March 5 due to me being away from work. However, my car has been ready since Match 2. I left my rental car at the shop and they said that they will facilitate the exchange with Enterprise. Finally got my car and boy, i was more than happy. It was working so well, paint job was good and spanking clean!!! Robert though had told me of minor stuff that i may need to take care of in the future. I also gave them my key fob and they fixed it within a week! They didn't even charge me for it as I was the one who bought it from Amazon. Price wise, they are very competitive and not outrageously charging for stuff. I will definitely come back here again! Highly recommend!!!! read more

Sorry can't give a good review. I researched the top body shops and I was ready go with them based off reviews alone if they gave me accurate quote. I had another prior quote beforehand when I lived in another city but decided to wait till I moved to get work done. Went to shop nobody was in office and went to try look in garage which was silent inside. Someone showed up from next door and gave me a quote. The quote was overpriced by 700+ and there were no details except labor costs. Goes to show you to shop around!!! I found a much better shop with gizzilon men in the garage working. The other shop quote was correctly priced and even had ever small detail listed including car part prices. They even made 2 min call to see if there were used parts for my headlight. The other shop quoted me certain amount of clips but said they may not need that many so they would reduce total if so. I was accurately priced the first time and the job was done early with car detailing too. Honestly especially in car repairs is crucial and unfortunately this body shops quote was overpriced and lacked specific details. You only get to make a first impression once. Once you try to overcharge me, I second guess your honesty. read more

From the service to the quality it was amazing process. I would recommend using Brookston Auto Body Shop to all grinds and family! They did right by me and was always there to answer any questions as I had. This was my first experience in a car accident and needing to get my car repaired and Rob was so helpful to me. so happy I worked with them and was referred by the owner of my local oil change shop, Mobil- HEIGHTS MOBIL. read more

Best body shop in houston by FAR!!! They are so responsive; reliable, and most importantly : they're honest and their work speaks for itself. They did an AMAZING job fixing the back bumper of my brand new Honda Accord. It was the smallest scrape on the back- but it went down the metal of the car (deepest layer). I was worried no other car shops would be able to fix it and make it whole bumper color matched. But they fixed the entire scrape, color matched it perfectly, AND got the dent out!!! All in a couple days, well priced, and with transparent communication. I will definitely be coming back- both employees were so nice, well mannered, and honest about the repairs. 10/10 recommend and is my new go-to auto shop in Houston! read more

I took my car in to get an estimate after speaking to Rob and Will helped me out. He walked me through what repairs were likely needed and never pressured for business, even suggesting things I should keep an eye out for if I decided to choose another place. Beyond being a friendly local shop to support, here are some tangible differences Brookston was able to accomplish: - Will was able to increase my insurance payout by $1,200+ to appropriately fix my damage - The team actually went out of the way and fixed a few scratches / areas of paint damage I had on my car not related to my accident (thanks!) - Repairs were complete a few days ahead of original schedule - Car was completely detailed upon pickup, inside and out - Will offered to drive me to or from my rental car pickup Any one of the above I would consider going the extra step, and I find it hard to believe other shops in Houston could beat Brookston service. Will and Rob really care about locking in long-term customers. read more

Brookston Body Shop - Before - Body Shops Near Me - Houston, Texas

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Will and Robert were super helpful and friendly when I took my car to get repaired. They want to take great care of you and make sure you're car looks how it should. They are speedy which was great! When I picked my car up they had washed the inside and outside which was a great added bonus! They are extremely reasonable and will not overcharge you on repairs. I would recommend them to anyone that needs their car to be repaired. I will be sure to take my car to them now on because they were very personable and did a great job! read more

Honestly, I'm so happy I didn't look elsewhere. Will and Robert are honest and do great work! They never tried to sell me on their business, just from the transparent conversation I knew I was in amazing hands. My car looks like new and I'm referring everyone I know here! read more

This place is the best. You can stop your research on where to go right here. Here are the reasons why: 1- Communication: very clear and quick responses both by email and phone. 2- Customer Service: you are treated like an insider here. No gimmicks, no hassles. Everything is straight forward, friendly and cooperative. 3- Insurance: they take care of all the talking and approvals by insurance once you've gotten a claim number. I had gotten rear ended and the other person's insurance gave me a check for 1/3 of what was needed (so I would go away). Rob and his team took care of it and got what was needed to fully fix the damage. 4- Body Work: the actual job of repairing you vehicle is second to none. My car was fixed so well that I had to check the license plate to make sure it was mine. And it was nicely washed inside and out!! Bottom line: highly highly recommend! read more

We've been going to Brookston for years, since it was on Brookston street in another part of Houston. The owners are always straightforward, give very fair prices and try to go the extra mile to deliver awesome customer service. They even have dealt with my aunt on several occasions who's the most paranoid, anal and difficult person to work with. They somehow kept her calm for her auto repairs which is not an easy thing to do. And she left happy and even used them again. My aunt is never happy with anything. So it blew my mind when she called me to thank me for recommending Brookston. As for myself I have come to Brookston for several things and I'm always leaving with my car looking good as new. I've been through a wreck in my current car and you can't even tell, my car looks brand new. They always product quality work and get the job done in a timely manner. read more

Fabulous customer service and outcome. Very efficient service or an extremely reasonable price

Sometimes when you see a business with all five star reviews, it can seem a little fishy... but at Brookston, it's well earned, because these guys are great! My car had some minor bumper damage. After leaving it with Rob, three days later it was good as new. I did need to stop back a few days later as a replacement decal was damaged in shipping, but when I did, I was very quickly in-and-out. They handled everything with the insurance company and were incredibly friendly and easy to get in touch with for status updates. On one hand, I hope I don't have to return... but if my car or future cars experience any body damage, this will be my first stop. Cannot recommend Rob and his team enough. read more

I have a 2014 Honda Accord EX-L in Silver Blue. I also have a thing for poles apparently. Since I've gotten that car I've scraped it by numerous poles at my apartment complex. After accumulating 3-4 accidents, I decided to get them all fixed at once until 2 weeks ago. And yet another time, I hit the damn pole again. Only this time instead of scraping I hit it head on and the passenger side of my car looked pretty horrible. I know it was only aesthetics (no actual car damage) but still wanted to get it fixed. So I looked at many body shop places. One place quoted me $4k which i thought was ridiculous as I was going completely out of pocket. I found Brookston Body through Yelp. I wasn't really sure what to expect and kinda losing hope at that point. Although they had excellent reviews I was weary as the $4k place had "excellent" reviews too. When I got there, I was greeted by Will - the owner. He came outside to look at my car and gave me a quote. I thought this was extremely reasonable so I asked him if he could fix the entire car since ya know.... i scraped the pole MULTIPLE times on different occasions and had them all around my car. He said yes and didn't increase the quote. He walked me through all the repairs and detailed out the costs for me. He explained that he couldn't fix one part since he'd have to repaint and that'd cost way more but that he could touch it up and make it visibly less noticeable. He said however, that he's gonna try his best to touch up and detail. He didn't push nor did he sell me extra services. He gave me his card and told me to call him 3 days before and said that it'd take a week. I told him i'm paying out of pocket and getting a rental and he said he's gonna try and speed it up to save me some money. He completed the job in 3.5 days. Monday 12pm to Thursday 4pm. He was very professional and waited an extra 20 mins past closing time because I was running late from work to get there before 6pm. Even after payment he was telling me how I can do even better with detailing etc. My car looked beautiful (like brand new). I may have a shed a tear. I highly recommend this shop to everyone as Will knows what he is doing and doesn't have to sell his work. His work speaks for itself and you can truly see how much he loves his job. Pics posted for reference. read more

Brookston Body Shop - Body Shops Near Me - Houston, Texas

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I trust my 650i gran coupe here. Have had body work and paint done here. Will and Rob hold it down!

This post is a tad overdue, but I wanted to give Brookston Body Shop a rave review! I've now been to them twice, and both times they have been timely, responsive, helpful and done a wonderful job. I most recently went to them back in December, and Rob was fantastic. He worked with my insurance, explained everything so I understood the work needing to be done, and had my car finished much earlier than expected. Highly recommend! read more

Great overall experience with BBS! After reading the numerous positive YELP reviews and upon a referral from my coworker, I brought my Dodge Challenger in to repair minor damage to the driver's side door and rear quarter panel. Right off the bat, Rob and his team were professional, friendly, and honest. They handled everything with my insurance company and had my car fixed and back to me in no time. As an added bonus, they detailed my car right before I picked it up. I strongly recommend Brookston Body Shop to anyone needing quality work done at a fair price! read more

Brookston Body Shop - Body Shops Near Me - Houston, Texas

My car was side-swiped on I-45, lost my passenger side mirror. Needed this replaced in a day because I live out of state and needed to get home. Called them late on Thursday afternoon, and mirror was ordered, received, and replaced in less than 24 hours. The company is a family-owned shop, and they treat you like family. And, the price was less than half what we was quoted by the dealer, and they said they would need at least two days to get to it. Highly recommend' read more

Brookston Body Shop - After - Body Shops Near Me - Houston, Texas

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This is my second review for Brookston because Robert and his staff saved me a** once again! I came to him back in June with my Mercedes and with some extensive work, dealing with my insurance etc...he made it all possible and it came out looking amazing! A few week's ago I practically took the mirror off of my new BMW while backing out and hitting a cement pillar. BMW quoted me to replace the ENTIRE thing (of coarse) and it was over $1,600. I should of known to go directly to Robert, but when I did he said he could spare what was left of the mirror and replace just TWO little parts. 5 days later the parts were in, I swung by the shop and he took all of 30 minutes (in the pouring rain mind you) to fix it up. And it cost me just $160. Y'all! That is some service. He treated me like his own daughter, always making sure I was ok with everything, calling me with updates, and making sure I was getting the best possible deal. He cares about his customers and cares about the works he puts out. Oh and it helps that he has a great sense of humor as well. :) My mirror looks perfect, works perfectly and all thanks to Robert and his amazing staff. Literally won't ever go anywhere else in Houston. Thanks Brookston! read more

Over the years, I've become huge fans of these guys. They offer the highest quality service, fight insurances companies on your behalf, keep prices competitive, they do a lot of good for other local businesses in the community, they're honest, and get the work done quickly. This is the only body shop I'll use for as long as I'm in Houston. I can't thank them enough for all of their help through the accidents I've had here. read more

This place is a miracle worker! I brought my much banged up Audi in for body work and they worked their magic. I am thrilled with the results and professionalism. Looks almost brand new and no signs of the damage it endured. I will refer BBS to anyone looking for a body work shop in the Heights! read more

First of all, Robert is just a great guy and treats his customers well. His work is excellent and he doesn't. charge an arm and a leg. We have used Brookston Body Shop twice in the last several years on 2 different Mercedes vehicles. Robert is professional and always does great repair work in a timely way. He works on all make and model vehicles. We will always use him and refer all our friends and family to him. So refreshing in today's world! read more