I have used Brooms for almost 10 years with good service. The last 2 calls here were a s#!t storm! 6 months ago, a $1200.00 mistake was made by the tech, telling us we needed that much additional work done, which we didn't. If it weren't for due diligence on my part, we would have had no way to know that the need wasn't there, but when they sent another tech out with "more experience", he found that the issue was caused by the last crew that Brooms sent out to fix the exact same problem a year before, which was not installed properly and freon was left low. I am not 100% sure we needed the work then that was done. This time, on a Thursday, the new tech left two wires reversed on a capacitor, causing my unit to not come on, which wasn't caught before he left. We had to make a Sunday call to a TRUSTED repair company to check it, and they found the issue quickly. I called to talk to the owner, and the person that I talked to (which was not the owner) hung up on me before finishing our discussion. If this is the best you have, I have already found someone else. LOTS of trustworthy people do HVAC work. I still haven't heard from the owner. read more

BROOM was not my first call for service, the first alleged HVAC company I contacted misdiagnosed the problem, had to do without A/C another 2 days but kept my $85 anyway. I reached out to BROOM late evening, Ben was out the next afternoon. Inside of 10 minutes he had the problem nailed, but went the extra step to confirm the issue. His skill, knowelgeability, professionalism is a huge reflection on what BROOM seeks to carry their name in the field. Ben is very engaging as well. I can recommend these guys without reservation. Not that I wish for something else to go awry with my unit, BROOM will be my go to people! read more

Broom Heating & Air Conditioning - This is Lula Mae in her natural habitat. All is well now we have A/C. This is her own private register - Heating & Air Conditioning/HVAC Near Me - Blythewood, South Carolina

I've had long term contracts with Cassell, Service Htg & Air and others. I've had techs from those companies do good work but overall, the quality and techs have changed since being bought out by out of state corporations who care nothing about customer service and focus on profit only. Costs went up significantly but I also started having more mechanical issues due to the fact the quality of the techs went down. The techs also rotate out of these corporate-owned companies due to poor working conditions as well. With Broom, I get dedicated, quality techs who are reliable, who care about their work, who are knowledgeable, courteous and they actually enjoy the work they do. I have had Broom services maintain my HVAC system, airhandler, and gas fireplace for years now and couldn't be happier. The units run efficiently and no down time. I initially hired Broom go in behind another company's work to improve the flow and ventilation because I had noticed a marked decrease in air flow after another company had installed the new air handler. Broom found some areas that had been made less efficient from the install and improved the air flow which made the unit operate with less demand to reach temperature. Broom is one of the last remaining locally owned HVAC companies in the area who hasn't sold out to corporate buyers and that allows Broom to provide more responsive and better customer service, keep my costs reasonable, hire the best techs and keep quality talent. I'm grateful there is one local, trustworthy, reliable HVAC company that maintains high standards, hasn't caved to outsiders and still puts community first. read more

Marty was great explaining to me what my options were, and he didn't try to steer me towards the more expensive option. He was very respectful of my time and even registered my product for the warranty. read more

They fixed the ac unit but it was super simple but also super expensive. Required a $30 part that they charged about $150 for and took 15 minutes and charged $10 a minute for an additional $150. Remembered they over charged me last time to add coolant but thought that may have been a fluke, it wasn't. Will never use them again feel very disappointed in myself for accepting the high fee. Please don't use them there are better options. read more

This company is AMAZING! The service is excellent & the technicians are beyond talented! Would recommend this company over anyone any day!

My original review was taken down. I had agreed with another Yelp reviewer regarding the manner in which Broom handled HVAC repairs. That person's review is also mysteriously gone now. Broom came out towards the end of winter when our heat wasn't working. At the time of the diagnosis they also said a part would be needed for cooling. We went ahead with both repairs. About two months later when the AC was needed, the house wasn't cooling. We called Broom and they did not stand behind their repair. Technicians came out several times and could not figure out what to do. They said we needed a brand new unit. They shouldn't have done the repair in that case. There was a lot of going back and forth. We finally filed with the Better Business Bureau. Even with that, they did not fulfill their end of the resolution until prompted again by BBB. I would not recommend them. read more

Used this company for years to service our HVAC. They always respond promptly and their service techs are friendly and competent, and EXTREMELY conscious of leaving everything clean. Recently, our 18 year old unit was tired and limping so we had them replace it. They did an awesome job. Very ethical, very customer-centered, very reliable! We could not be more pleased! read more

Poorly ran business. I reached out to them two Friday's ago about a repair needed for my HVAC, that was listed on an inspection Report (we are selling our home). The lady who answers the phone was very nice. She asked me to email the report to them and someone would call me that afternoon. I called back Tuesday because I still had not heard anything back. The lady was very nice and apologized and informed me that she would have someone call me back shortly. On Friday, I called again at 830am and told her that I still had not heard anything back. She again was very nice and promised me that she would contact the manager and I would receive a call back shortly. Here it is on Monday....still nothing. I just reached out to another local company who is sending someone today, and the lady at this business informed me that they often hear the exact same complaint about Broom. read more

I have extensive experience with Broom Heating and Air both on the residential and commercial sides. The most important thing for me is whether a service company is trustworthy, and I'll tell you that there's no company in Columbia (in any industry) that I trust more than Broom. I would have no reservations about giving them a key to my house and letting them come and go as they see fit. That's how much I trust them. They are fair in terms of their prices, and have never tried to sell me something I don't need. This is a family owned business and you can tell it from the service you get. As long as they are in business I will be using them for anything HVAC related. read more

A driver in a marked "Broom Heating" vehicle with plates AHS-498 is reckless and rude. After merging onto the interstate and trying to change into the middle lane, I used my signal, the van behind me did not use a turn signal and cut me off from changing lanes. I then accelerated and attempted to change lanes again, but the van moved into the lane, cutting me off again, and the driver blatantly flicked me off. (Why? I'm not sure, considering they cut ME off) I merged into the middle lane behind the van. Then, I turned on my turn signal to merge into the far left lane. The van in front of me saw my signal, I assume, and quickly swerved over into the left lane before I had time to. This driver was rude, reckless, and extremely unprofessional- a horrible reflection of the company's name. read more

On the phone, Broom provides that the "first hour" of their visit will cost $90.00. The service technician was at our home for 50 minutes (replaced part). The part was covered under warranty but suddenly our bill was $235! When we questioned the technician, we were told to pay up our the part would be removed. The service manager refused to call us back! Do not use them! read more

My mini split unit was not working, I knew that it needed freon and had a possible leak. Called Broom because they installed the unit even though the 1 year labor warranty expired about 5 months ago, I was upset the unit broke down so soon for Sam a manger stated, He didn't make those units which I new because it was a Carrier unit. They charge me $129.00 to tell me it was low on freon and it would cost additional $159.00 to locate the leak then they would be able to tell me the cost for total repairs which could be $2,000.00 or less. I was told freon cost $60.00 a lb it may need 5 lbs. I was upset with the fact to get a price I had to pay for it. Sam stated he was in it to make money. Sam did say if it was their error they would fix it at no charge but I didn't trust that they would admit to it if it was their error. l took my business elsewhere and it will save you money and time if you do the same. read more

Installed a unit for me in April. It September and the unit stop working. They won't repair under warranty. Charge a 90 service fee to come out and tell me they won't repair under warranty. Stay away for this company. read more

Stay away! I have spent several thousand dollars with this company over the last couple of years to service my HVAC units and to do repairs because I am selling my house. When the buyers had an inspection done, it came out that they have been taking my money and only half-way doing the repairs. My real estate agent met them out at the house with the inspection report, and they refused to even look under the house without being paid a minimum of over $120 dollars, plus additional costs to be charged later. There are pictures that show they did not do the work completely, but they refuse to correct it without me paying again. I spoke with their Service Manager and eventually the owner, both men. I, as a woman, am used to sometimes getting treating disrespectfully by service people, but I could not believe the way they responded. At one point, the owner laughed at me and said "Why don't you call your lawyer, honey!" Beware! read more