I contacted Mack Heating & Air when my air conditioner went out and they responded within hours to check my unit. Based on their projected repair cost and the age of the unit {17 years} I decided to replace the unit instead of being bleed to death on repairs. A new unit was not immediately available and I was told it would not be until the following Monday or Tuesday before a new unit could be obtained and installed. In the interim the Mack supervisor offered and I accepted two window air conditioner's to keep the house cool over the weekend-greatly appreciated! A new unit was installed as scheduled the following Tuesday. I have been with this company now for a couple of years and have been very pleased with their service and especially pleased with their concern with my wife and I not have a cool house for the weekend. The offer of the window units was a nice gesture and saved us the cost of a hotel bill for the weekend! read more

Signed on for their annual maintenance program and it's more than paid for itself. Once with a part that went bad. They replaced and, because I had the service program, the repair savings was more than I spent for the service contract. Later, during my spring service, he found a capacitor that was going bad. My unit would've crashed in the heat of a SC Summer and the repair would've been much worse. They also really MAINTAIN the unit. I watched first hand as he checked every important aspect of the unit and thoroughly cleaned it. Much better service than my previous HVAC... and no, they did not sell me my unit, nor do they sell that brand. Professional in every way! read more

The people at Mack Heating and air outbid all the competition. They did the job like a well oiled machine and we could not have asked for a better group of men to fill our ac needs. They replaced ac (3.5 ton heat pump unit) and redid an entire duct system under our home in this God awful heat with no complaints. Our entire home is equally cool throughout for the first time in over 20 years.. Thank you so much ..Stephan, Heath, Jay and Juan. Also got a quick and great bid from Kyle and Takota. Thanks again!! read more

Mack Heating & Cooling is great trustworthy company. They installed a new HVAC split unit and thermostat for me. Price was reasonable, they arrived on time to do the job and everything is working fine. They came back today to do a complimentary follow-up to make sure the unit was working fine and the work was done completely. I'm going to get them to do my annual cleaning as well. I will recommend them to anybody that need HVAC work done. Thanks Mack Heating & Cooling! read more

Absolutely one of the best around. We called Mack late on a Friday years ago. Russell himself came out and service the unit to get us through the steamy, hot summer night and was back the next day to complete the repairs. I have not called anyone else since. I have recommended Mack to my parents and others and everyone raves about their service. Professional, prompt and courteous. You will not be disappointed with Mack Heating and Cooling!!! read more

We were having a problem with our heat pump, I called and they had Kyle there at a time that was convenient to me. When he arrived I explained what I had heard and he knew instantly what the problem was. After confirming the problem, he went to his truck brought back and quickly installed the new part. I could not be happier and will call Mack whenever there's a problem. Thanks again. read more

The Commercial Service Manager was wonderful to work with--friendly, professional, and highly responsive throughout the process. Their communication was excellent, and they consistently followed up to ensure everything was handled smoothly. I truly appreciated their attention to detail and commitment to customer service. Highly recommend! read more

Friendly, knowledgeable, courteous, honest, and professional. Went out of their way to take care of us in a timely manner. Plus they do things the right way - no shortcuts, skimping, or shoddy work. I highly recommend Mack for any and all HVAC - heating/cooling needs. read more

I have been doing business with Mack for around 8 years now. I have 3 units and gas installed in my home. You won't find a better, more professional and customer service oriented company around. Kenny is the BEST there is. Highly recommend Mack. read more

Everyone that I dealt with was very nice and had great manners. It was always yes ma'am and no ma'am and thank you. They did their work in a timely manner and were very professional on picking up after themselves. I will be using them again read more

Always great to work with. We have used only Mack now for at least 12 yrs. We have yearly maintenance plan with them to assure us our units are running properly. I highly reccomend Mack. Very professional and punctual. Thanks Mack!!! read more

I highly recommend calling Mack's to meet your HVAC needs. They are prompt to provide service and provided quality repairs in a timely manner. This was the second time I used Mack's and will always call them first in the future. read more

Excellent job! Another company tried to charge me for a complete replacement when I only needed repair. Kenny Outz and his two technicians were punctual, couteous, and fixed the problem. Now my H/Vac company of choice. read more

Easy to schedule an appointment to fit MY schedule. The service techs have always been professional and done a great job. I feel Mack as a company, is one I can trust for reasonable prices and professional work. read more

Amazing service!!! Would recommend them to anyone!! Came out for an emergency outage of our air conditioner on a Sunday and had it working in no time! Incredible service and super nice technician!! read more

Thank you to Mack Heating & Cooling for their servicing. I recommend them for their great work. Their men are very knowledgeable of their equipment . Yvette C read more

Great 6 month check up with Kenny. He is always thorough and professional. He even solved the problem of leaves drifting into the unit. Thanks! read more

Always quick and easy service. They know what they're doing. Have been using for our HVAC needs and now our hot water heater too.