ABSOLUTELY RUDE BUS DRIVER. Me and a friend took the Greyhound from Syacuse to NYC and back to…read moreSyacuse never again... Driver was clearly on some type of substance or alcohol because he would yell and everyone for talking while the bus was silent. He clearly was hearing things. The bus we were on left the New York Port Authority at 2:20 pm with stops in Neeark, Binghamton and Syracuse. The bus number is 87248. This man clearly shouldn't be behind the wheel of any vehicle especially being responsible for many passengers. VERY disrespectful and very disappointing. We will never be riding with Greyhound again and I STRONGLY suggest you dont either.

Check out this email chain folks:…read more 3/17/19 Greyhound Lines Customer Service ifsr@Greyhound.com 800-661-8747 Dear Greyhound Lines: This letter is to both compliment and complain about service I recently received from Greyhound. The first bus driver on the attached trip from Syracuse to NYC did a great job; he was polite, helpful, and handles difficult passengers well. There was however an issue with the ticket; 1. I was never told I was transferring to a Coach line nor did it say that anywhere on the ticket. 2. The Coach line bus left at 6:50pm not 7:50pm like it says on the attached itinerary; Daylight Saving Time glitch in your software? 3. The above issues caused me have to sprint through the bus station as I almost missed the bus. Not a fun/easy thing to do when you are over 45! 4. I was not told there is no bus station in my destination city nor was I provided a list of stops. The Coach Line bus driver was beyond inappropriate. * He scolded me for not knowing there was no bus station, and refused to provide a list of stops + was not familiar with the area. * He tried to let me off a the first stop, after informing him I got a text message advising me where to get off, he yelled at me, scolding me for not informing him sooner i.e. "YOU ARE SUPPOSE TO KNOW THIS- YOU WASTE ME TIME!!!" etc etc (he ranted) I expected a much higher level of service from your company, and I am quite disappointed. Perhaps the first/Greyhound bus driver should be promoted to trainer. Fare and Scheduling internationalfare.scheduling...@greyhound.com RE: incident [ ref:_00D41V0Id._5002MokpIB:ref ] Mar 17, 2019, 5:01 PM (4 days ago) to me Hi Joe, Thank you for reaching our office, we apologize for the delay in responding to your email. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We appreciate you taking the time to notify us regarding your recent travel experience and we regret you had an unpleasant experience. In order for us to assist you further, please contact our Customer Service at 214-849-8966 so that you can properly relay your concerns and have it documented by the representative over the phone and see what they can do about this issue. We apologize but we need to refer you to the Customer Service because we cannot document your case through email. They are open 5 AM- 11 PM CST. If you have any additional questions please feel free to email us back or contact our Fares and Schedules Department 7 days a week 24 hours at 1800-231-2222 in the US or 1800-661-8747 in Canada. Thank you for your interest in Greyhound. Sincerely, Ms. Aralca My Reply: Fare and Scheduling (internationalfare.schedulingrates@greyhound.com) I called the number you advised me to call, told the whole story, then that person said they couldn't help me and forwarded to another customer service rep and wanted me to tell the story again saying that your reference ID is invalid. Now I have another complaint- I will print this and send it to you with a signature request.

We had a great experience with Uptown Transportation for a wine tour for 10 people around Cayuga…read moreLake. Our driver, Mick, was very friendly and attentive. The Limo was on time and efficient. Overall would highly recommend.

From the owner: Custom transportation for one person or large groupsread more

I was highly disappointed with this company for many different reasons. We were a party of 8 women…read moregoing for a ladies wine weekend and planned to go for a few wine tasting. We asked for a bus to accommodate our size party and requested a bus with a bathroom. The organizers of our trip booked the bus for 9.5 hours and sent our itinerary to you ahead of time with the hopes of the driver having it. Well, the driver (Jason) while very nice, was about 30 minutes late for pick up. Didn't have any itinerary, had no idea if the bus had a bathroom and was unaware of how to operate the radio. Every winery we left he turned in the wrong direction to go to the next place, having to turn around everytime. We also did not feel that he was a confident enough driver for the mountainous roads. When the trip organizer called (Dave) they were given $200 as a refund for the 1.5 hours we returned home early, but that was it! After paying $1800, being set back with all of our reservations, having to be the drivers GPS, and not being able to fully enjoy their time that day! UNACCEPTABLE!!!!!! I recommend finding another company as they are unprofessional and did not at all care about the service they provided to us that was subpar.

From the owner: Here at Coachmaster Transportation, we have a vehicle for any occasion. Whether it's business or…read morepleasure, you can always count on us and our drivers to provide the best possible transportation around. From buses to a SUV, we will always be on time and our vehicles will be clean for you. If you and friends are considering spring and summertime wine tours, or you just want to ride in style, please call us today.

Great location, great service, and birthplace to Rod Serling! Took Coach bus from here to New…read moreJersey.

Dear Greyhound, I…read morethink you need to give your associates a refresher course in good customer service and public speaking. on 09/02/2022 I had a ticket to go to Rochester NY. I arrived at 1:30 when the time came for the bus to arrive there was no announcemen for that particular bus; then when I went to the front desk the lady working at the time was on her phone and not helping customer. i asked 3 times what the status of my bus was and she kept saying she had no idea Then come to find out the bus had left. i had to wait for hours because of her incompetence. I will be contacting your corporate and you need to rethink her employment there.

I had such a wonderful experience with Shafer's Charter Bus service. My group and I took a trip…read moredown to New York City and we had no trouble and got there on time. The ride itself was smooth and felt like I was traveling on an airplane. I highly recommend Betuel. He is a wonderful man, very friendly, and has great driving experience. Thanks for such a perfect experience Shafer's! I look forward to using your bus service for future events.

Wow! I have been a loyal customer of Shafer Bus... a loyal customer no more! I just went to the…read moreoffice to pay for an upcoming Broadway show. I was appalled at the conversation I had with Vicki Shafer! This woman was rude, arrogant, and condescending to me. Why? Because Shafer gave me an offer on my last bus trip for "customer appreciation". The deal said that when you spent over $500 they would take $50 off your next trip. Simple, right? No way! She argued that it's $500 each person (even though I paid for my daughter - my money). When I questioned it and pointed out that it didn't say that, she was SO RUDE to me! Her snide response was "Does $50 really mean that much to you?" I say, "Shafer Bus, does $50 really mean that much to YOU?" In this little community, word of bad customer relations gets around. Apparently Shafer Bus doesn't need any more business. Vicki Shafer needs to take lessons in customer service.

Horrible Company, Bus never showed up. When I called all they could say to me was call back in 10…read moremins. 1.5 hours later we don't have any information call back in 10 mins. The next day tried to ask for a full refund they refused. TERRIBLE STAY AWAY. TRAVEL with OURBUS they have been the Best all-around bus service company By far. FYI the CS agent hung the phone up on me.

Phone charging outlet did not work. Tried 3 different onesread more

I prefer XXX to AAA, but AAA is better than AA, or at least more sober, or at least hopefully more…read moresober. When AAA drivers come to help you straight from an AA meeting, there's a problem. This is the AAA office in the suburbs of Binghamton which is definitely worth the stop if you don't have AAA, and you're traveling and you would like to be protected against things like takedowns. I mean brakedowns. I'm not sure who can protect you from Police Takedowns. Sorry. Welcome to the United States Of Police. Having said that, they're not as good as they used to be. A lot of the stuff that used to be included is no longer, and you have to kind of know how to play the system to get the most out of it which I think for 94.7% of people is not a really good plan. It is the 94.7% that pay for the service so that the 5.3% or so can take advantage of it. Sort of like the one percent but in towing terms.

THIS is the location I go to when I need travel services. They are ALWAYS polite, professional,…read morepatient, and helpful. I have NEVER had a bad experience with this location whether on the phone or in person. I recommend them highly!

The sweetest drivers ever! They made sure we were comfortable, relaxed, and where we needed to be…read moreright on time. Leading up to the day, the team even made some last-minute changes to upgrade us to a better bus. Everything ran smoothly and stress-free. Highly recommend for anyone looking for reliable, friendly wedding transportation.

Michael was great to work with and our driver from JFK (Don) was fantastic!…read moreHighly recommend Greater Binghamton Limosine Service!

Never answer don't bother calling them it just goes to voicemail do not use I repeate DO NOT USEread more

I needed a ride to Syracuse for an emergency appointment after eye surgery. My eyes were hurting,…read moreI had trouble seeing and I was nervous. The driver was prompt, polite, and kind, and I quickly felt more at ease. He got me to Syracuse on time for my appointment. On the return, my eyes felt better and I could see that the vehicle was nice and clean. Overall, a good experience on a difficult day.