I've used your service twice. The first time was great. Great price, comfortable travel, not super crowded. The second was TERRIBLE. I needed to cancel my purchase, called your customer service line and spoke with THE RUDEST people. First man was Kevin, told him I wanted a refund and he hung up on me. I know the call didn't drop. Called back and spoke with an extremely hostile female. I did not read your so terms and conditions on refunds, so I was unaware. But the rep I was spoke had such a disgusting tone and was very unhelpful. The bus I'm taking right now has the most disgusting driver. He got into an argument with a customer; which was completely his fault. He has NO professionalism and should not be doing this kind of work. Not to mention it's damn near 90 degrees outside and this bus is PACKED and the AC is on the lowest level possible. All in all, I'll never be using this service again. Extremely low prices, extremely low service. You get what you pay for! read more