Should have a dress code for employees when this is a business clothing shop... Not inexpensive…read moreeither.

Don't trust that an alteration will be made for your upcoming wedding event. Awful customer service.read more

This store location, 4513 Commonwealth Centre Pkwy, Midlothian, VA, needs to work on their security…read moreprotocol before ACCUSING individuals of shoplifting! And the staff MUST DO BETTER to not profile their customers. Our daughter and her friend were FALSELY accused of shoplifting. The manager on duty, Rhiannon, called me, accusing our daughter and her friend of stealing merchandise and demanding we return the items to them or else she threatened to get the police involved. I encouraged her to contact them as well, and we will meet them there. Rhiannon was ADAMANT that our daughters shoplifted without reviewing the surveillance first. Unfortunately our teenage daughters experienced this traumatizing moment of racial profiling from Rhiannon, as this store is located in a lowly populated minority neighborhood. We DID NOT get an apology at all from Rhiannon for her false accusations! The owner or store manager needs to hold Rhiannon accountable and provide our daughters and all parents involved with a real apology!

This place is horrible. I cant tell you 100% positive due to legal reasons, but I will say I felt,…read morealong with the other parents involved, that our daughters were racially profiled/targeted. An underage associate claimed to have "seen as clear as day" that my daughter took some jewelry and put it in her bag. My daughter and her friend had left the store, shopped a few more in that area, returned to make another purchase (having receipts for all transactions), and then I picked them up. After dropping her friend off, the store manager, Rhiannon, called her friends phone (getting her number fr9m their rewards system or whatever they have) saying they were being accused of shoplifting and if they brought it back they would "squash" the issue, if not cops would get involved. Us knowing our daughters are completely innocent, decided to meet at the store to speak with the cop. My 15 year old was read her Miranda rights, embarrassed, and terrified. After more ignorant attitude from the "store manager", and me offering to let the cop search my daughters bags and purse two separate times, since we had not even been home yet, we were given a case number and sent on our way. 15 minutes after leaving there, the cop called and said the owner (the only person with access to the cameras) checked the footage from her home and said our daughters were innocent. So why is it that when this underage, zero AP training associate first accused them, it wasnt immediately brought to the owners attention. Then they wouldnt have had to call and threaten our underage children with charges, and they wouldnt have had to waste the cops time, who literally had a domestic violence call come over the radio that he had to ignore while speaking with us? This company needs to do better. The associate who falsely saw and accused our daughters left the scene immediately after telling the store manager "what she saw", called my daughters friend from her personal phone to apologize (again im assuming got her number from the the points system thing or that store manager). When I talked to her, I asked her if she was made to apologize and she said "they strongly suggested i did, but I would have wanted to anyways". Now let's say this was a girl who knew our kids from school (what I feel is a heavily racist school) and the camera angle was just a little off. Then what? Our daughters lives get ruined over their recycled cheap quality jewelry? These girls, myself, and the other parents involved deserve a lot more respect than we were ultimately given, and a good start would be a sincere apology. Also to add rhiannon did not apologize once, and just had this smug "im better than you, your daughter's are criminals" attitude the entire time.

Went in needing a suit for an upcoming wedding ... great selection, superb knowledge and absolutely…read morethe most relaxing shopping experience (truthfully - I really dislike shopping). Franco came and did my fitting ... icing on the cake. Almost left with an amazing pair of boots ... next time.

My partner and I decided to elope with only 11 days to plan. A snow storm and a water crisis added…read moreto our anxiety but taking the suit to Franco's was the best decision! They took her measurements, marked where it needed to be tailored and were very transparent with the whole process. We came back 2 days later when it was ready. It fit perfectly and she was so happy to look so good! Thank you to everyone who helped make our special day so special!

When I went there, I got 7 records. Hotel California- The…read moreEagles Red Rose Speedway- Wings Living in a Material world- George Harrison Rubber soul- the Beatles Help!- the Beatles A hard days night- the Beatles Greatest hits- Eric Clapton Earlier I was begging my mom to let me go there, since I've been wanting new albums. I DMed them and even asked if they had Beatles records, which they said they did. I asked if they had Depeche Mode for my mom, and they did. When I got there, the workers were so nice and fun to talk to. After leaving, my mom and I agreed we would be coming back. They were playing good music there and the decorations were actually so cool. They had cassette tapes, CDs, and vinyl. They had guitar lying around, though I tried to avoid touching them just in case they were for display only. The value for these albums were perfect. They had sections for 5$ records, and some for 1$ records. The most expensive one I got was rubber soul for 20$! They had lots to see. It was awesome. I will definitely be coming back. Highly recommend to people.

This place is incredible. They have a huge selection of records and posters. What I love about this…read moreplace is there are many old copies of albums, while at many big stores (like Walmart, Target, B&N), all they have is brand-new.

I love this old navy so much, they always have the best deals for my kiddo. The store associates…read moreare always helpful. Edith helped me today 1/16/24 and she was the absolute best. I can't wait for March to use my old Navy Cash.

Tria helped me out for a wedding, got a sharp looking tux and it was kinda last minute. I'll keep…read morecoming back thanks for the help!

Aeri really went above and beyond. Our rented tuxedos were altered to perfection and she even had…read morethem shipped to our destination hotel. She was cheerful and knowledgeable and a true pleasure to work with.

High quality at a reasonable price. This is my go to. very clean store, and friendly staff. I…read morelive out of town but everytime I come to Virginia this is our one stop My husband loves this store He can find everything he wants at a reasonable price. I give this store a10 plus

I bought an item from them and later found it they had advertised it on line at a lower price…read more When I brought the discrepancy to their attention they would not honor the lower price that they had advertised.

Christine was very nice and helpful. Christine also is very knowledgeable about clothing and fitted…read moreme very well for my suits. I highly recommend this mens warwhouse. The othe staff members were nice also.

Well I need a new suit and this is where I went. Now this ain't a place I shop at often as I don't…read morewear a suit that often. They had there deal buy one get one free so I got two suits which wasn't bad. They did all the alteration and any alterations after that are free for life of the suite. They are a bit on the pricey side but I was well satisfied with the suits. So while I was there I got a few shirts and ties to go with the new duds. So if you need a suit or two this is the place. They will have you looking good in time!

Stop moving the self pickup area. Go back to the old checkout setting. Otherwise I usually find…read morethings I like.

Just say NO! The only reason this rating isn't 0 stars is that store employees were pleasant and…read moreseemed to want to help despite having no apparent options or authority to do so. Kohl's was so great around 1990-2005. It was our "go to" store for value on a wide array of items during my daughter's formative years. I also love the addition of Sephora at this location. However, Kohl's is losing my business for a number of reasons: - KOHL'S CASH. "Rules" are difficult to decipher. I no longer bother with Kohl's cash as there always seems to be an issue using it, getting it restored when doing a return, etc. Not worth the hassle. - REFUND DISCREPANCIES. After purchasing several hundred dollars in merchandise online and in the store, I needed to return certain items. I had receipts, was well within the return window, and still received only partial refunds for some items. I'd purchased casual pants at full price, repurchased the same items because they went on sale a few days later, and wanted to return the full-price items. I made two trips to the store and contacted a central customer service number. Was not given a satisfactory explanation or a proper refund (full refund for full price items on receipt). Felt misled and cheated by Kohl's. - AMAZON RETURNS. Had 4 packages to drop off. Arrived at the North Chesterfield, VA location (store 1401) around 7:15 pm on 08/15/26 with boxes stacked high in my arms. No carts available. The store was set to close at 9 pm. The door near the return desk was locked. There was a sign saying something about Amazon drop off hours being changed. Didn't see any info on site or online about what the new Amazon hours would be. It inconveniences customers when the website and reality don't match. There were several others in the parking lot who also appeared to be experiencing issues with the locked door and Amazon returns service problems/misinformation. - ONLINE CHAT BOT. Ineffective. Didn't know Amazon return hours for store 1401 either. Then it kept replying, "Good news!" Quite irritating. - "YOUR FEEDBACK IS VALUABLE" GAME. I wonder if either my feedback or my business is valued. I wanted to report on my shopping experiences in the hope things might improve. But I can't give feedback online without a purchase receipt (store # and access # are mandatory). So Kohl's could care less about people trying to be customers. Maybe if I could get inside or if hours were accurately posted online or at the door, I would buy something. A door locked at 7:15 pm when posted hours say 9 pm closing makes no sense! Nor does changing Amazon return hours in fact without posting the changes where customers can easily find them. - Kohl's opens (allegedly) at 9 am on Sunday. To avoid another fruitless trip, I must now call and hope someone answers with accurate info about Amazon return hours. I plan to let Amazon know about this experience as well. I doubt I'll be using Kohl's as a return option in the future. Too bad the store is not only losing business but also foot traffic which could bring in business.

This place is amazing. Check out my beautiful Thanksgiving nails. Great service, very clean and…read morealways a happy customer. I won't go anywhere else.

Walked in for eyebrow wax and to remove gel nail polish. Great prices and service! This place was…read morerecommended to me.