We went in today to buy boots for a trip, not to look at boots but to buy it was 2 of us. The gentleman was helping a young lady which that was fine, but he never acknowledged that we were even in the store and we were standing beside him, he continued to have a conversation that was not relevant to the fit of the boots she was trying on. So after standing for 10mins not getting even a hello we decided to leave and went to boot barn and made our purchase. read more

Unique small selection of well made Equestrian equipment, boots and belts . The doors open times vary so it's best to call ahead. Staff is friendly. I give this store four stars because a few times I went to the store thinking it was open to see close sign on locked door. I had to make another trip. read more

I have been going to Myrna's for well over 15 years. The selection is great and the staff is generally very helpful and knowledgeable. I live about an hour away from them and wish they would be better at answering their phones and get their website up and running, but when you get there you can usually find what you need. Better than any other place in the Richmond area. read more

They never answer their phone. I drove about an hour to find out the store was close. Their website doesn't exist. Too bad because I buy lots of hats, boots, and shirts. Oh well someone else can have my money. read more

We want to return a hat. There is no longer a website and the phone goes unanswered. The hat looked like it was psrt of a Halloween costume. 70$. Guaranteed returns. read more

Doesn't have a large selection of boots. I only saw one employee, an older man, who was not welcoming. I hope his absent hospitality wasn't because I'm an African American woman. I left without purchasing anything. read more

it was a pleasure working with Kenny on finding the right boots! I will definitely. be back for more boots

Absolutely loved their selection. The owner, Myrna, was very kind and patient with me as I took my time to try on a variety of things. The other gentleman here was very helpful as well. I will surely return whenever I'm in town! read more

Myrna's Boots 'N' Bits - Shoe Stores Near Me - Richmond, Virginia

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Friendly, helpful, wide selection. Got fitted for a good pair of boots at a decent price. Bring cash though, there is an up charge for using a card which could get expensive if you're buying a few things. read more

Myrna and her staff are the absolute best. They are always helpful and kind. My girls and I love shopping here, it's the best place to find all riding essentials. I love knowing Myrna's is here as it is a Midlothian staple! read more

So - I'm no expert. This was my first pair of cowboy boots. But I could not have been in better hands. Myrna knows her boots, and she knows her customers. I could not have been happier with the selection - great look, great fit, great price. Same for my wife getting her first cowboy(girl?) hat. Myrna helped her select the perfect style and fit, and again, very reasonable price. I also found a beautiful bolo tie and just like that we were treated like arriving royalty at the "rodeo chic" wedding in Austin, TX. There's a reason Myrna's been in business 40 years. She will take care of you and you will be walking tall. read more

My first boot buying experience was amazing here!!! I have been looking and trying them on for years and never pulled the trigger to buy. I tried on boots at four different stores in Nashville and never felt comfortable about making such a big purchase not understanding how they fit. Saw the ad for the corral boots and had to come in and see them. My husband and I were helped by a really nice lady who took the time to find the boots I was looking for and the patience to help me understand how they are supposed to fit. She showed me how to use the boot hooks to pull them on... In all my other trips to the other boot stores no one showed me that and I always thought there was something wrong. Not anymore... I now understand how it works. I am beyond excited and walking out w my first pair of boots!! Just wanted to let everyone how excited I am after 5 long years my search is over and I found what I was looking for. Recommend this place to anyone! read more

Myrna's Boots 'N' Bits - Tons and tons of boots and the corral boots!! My favorite! - Shoe Stores Near Me - Richmond, Virginia

Bought my grandson a pair of jeans. He lives out of town. He didn't like them. I tried to return them 5 days later and was told no refunds, only store credit or exchange. They had stamped the receipt book copy with a stamper saying no refunds. I didn't even look at that I looked at my credit card receipt. They prefer cash. Makes me think there is a reason behind that. They didn't have any other jeans his size, except for a pair that was $20 more. I told them I wouldn't spend a penny more than the credit I had. The lady-owner, pointed at a sign on the other side of the checkout booth that said no refunds, which had other papers around it and wasn't evenat eye level. I told he that they should tell people that there are no refunds. She just shrugged her shoulders. I asked her how long the store credit was good for and she smiled and said until the owner dies. Very rude people -no customer service- shady read more

The store is I think the ONLY western store in the area, which is odd but then again I was a cowgirl in the Western part of the country for many years before coming back to Virginia, so I was spoiled I guess. I'm thankful there IS a western store here but the prices are unfortunately not as good as other western stores I've been to, and the clothing selection is a little dated. It makes sense though if there isn't much of a clientele in the area and that it could be difficult to sell inventory or keep alot of inventory on hand. Not many deals on boots, not like those I've been used to in the West. Sorry...I can't lie about stuff like that. read more

These boots were made for walkin'! I'm a bit of a cowboy boot freak - add it to the long list - so when I discovered a shop right here in RVA that offers a wide selection I was ecstatic. If it's your first time visiting the store, just keep an eye out for the large boot statue out front. There's really no way to miss it. The store itself is huge and stocks much more inventory than just cowboy boots. From legit riding gear to gifts to apparel, Myrna's is a horse-lover's paradise. The boot selection lines a wall and is organized by size. It's important to note that if you see a boot you like that's not displayed in your size, just ask if they have it in the back. I made that mistake the first time I visited - I assumed all of the 8.5s on display were the only boots available, so when I fell in love with a pair in the size 6 section I was bummed. But then I asked about special ordering and my sadness turned to excitement when the sales associate told me they actually had the boot in my size! Win! I went home one pair of boots poorer, but my shoe collection became that much richer. Since I don't ride horses, I can't speak to the rest of the inventory, but for boots, this is the local spot. Prices range from relatively inexpensive to pretty pricey, with brands like Justin, Ariat and many more. With fall knocking on the door, I sense a visit to Myrna's in my near future. read more

Love supporting local business. Much rather try on items then waste the time shipping items back and forth trying to get the perfect size. She's got everything! Great store!! We love you Myrna!! read more

We went there in particular to get my daughter cowgirl boots for her birthday. Myrna was patient with us as she carefully decided on a pair. We needed my daughter to be fitted and Myrna brought several choices out- she is fabulous! Anyone who wants to buy from a locally owned business with terrific service---please patronize this company--BUY LOCAL!!!!!! read more

Horrible customer service! Came in to purchase a pair of boots and knew exactly what size I needed but Kenny kept insisting I try on another size instead of the one I would ask for. I would try it on and guess what they didn't fit so I would ask again for the size I wanted and he would come back and say they didn't have them. Very short with us and horrible attitude! I will never be returning back to this store and will make sure to tell everyone I know no to step foot into this place! If there was an option to not give this review a star I would. read more

Nice location,enough room to move around and plenty of parking spots.The customer service can be very biased.Watch out ! The products are awesome, unfortunately the folks at the store are very biased. These folks need to reinvent themselves when it comes to customer service and business strategy. These folks need to understand the competitive markets out there.When it comes to "economic profits",these folks are way behind.I sarcastically wish them,good luck ! read more

Poor Customer Service. Complete attitude change when a sale was not in their future. Limited size selection. It is funny they always have the size you are looking for in the higher priced boots. It is ok. I bought the boots direct from Justin, on sale, and no attitude! read more