We heard a noise last night but didn't realize anything was wrong until our house began to heat up…read morethis morning. We called Butcher and got an excellent technician (Jesse), who showed us a picture of a part that had literally exploded, replaced it quickly, and waited around to make sure the air conditioner was cooling. He also offered to change the filter while he was here. Two thumbs up! We LOVE Butcher! Mike and Jill G.

They lied for two days and never came to help!!!! Every time I called they had a new excuse to why…read morethey haven't made it to my house yet. The service guy lied to me and the other service lady lied.

Never use these people! they forgot my 6 month service I paid an annual fee for. tech came out…read moretoday, I lost power to unit and hot water. He lost his shit, said I blamed him, which I never did, but I said this has never happened. He left leaving open and not finished! I have never seen a service person act this way in my life. NEVER AGAIN!

Don't use them. You need to beg for service. Then they do a bad job so you call them again and…read moreagain. They do not respect their own scheduled window. The worst customer service I've experienced

I called to have a gas line repaired to my pool heater. They made the repair. The next day I…read morenoticed I didn't have hot water to my home. I called them back. They indicated the issue was the gas control valve to the water heater and that it was going to cost another $1000 to fix. It worked perfectly fine before they came. I posted my experience online to which they asked that I give them a call to resolve. I called and customer service took a message for the service department. It has been two days and still no response.

My technicians Burt( senior tech) and Grant Martin today were wonderful. Spoke with Burt on Sunday…read moreand we did all paperwork over email and got approved. This morning Grant showed up, went right to work and within 2 hours we had a new a/c outdoor unit and cool air in the house. Grant was very nice and easy to talk to about the situation. I would definitely recommend Grant and Tim's Air Conditioning to my family and friends.

Same, Stephanie V. They were in servicing once a couple years after a new unit was installed and I…read morehappen to be in the bathroom when water came pouring out from the bottom of the wall. They are young and inexperienced. Their service call charges are outrageous and I'm done with them. I used Butcher for years and they were also a nightmare; more young inexperienced technicians. However, none of this surprises me around these parts - a mediocre to failing public edu system and unskilled workforce keeps this place stagnant and consistently falling behind year after year after year after year. Welcome to the dumb and dirty south.

Let me preface by saying I have never deemed it necessary to write a bad review of anything, ever!…read moreHowever Fontenot's actions have effected my entire family's lives in such a negative way that I can no longer refrain from sharing our story. A few years ago we had Fontenot's install a new HAVC system, the cost was approximately $12,000. Fast forward to Sept. 2019. My house had been recently placed on the market with my husband already working out of state. I remained here with my 4 children until our house sold. Almost all of our belongings were packed in POD's. The air conditioner went out so I called Fontenot's to repair. The technician came out to repair and in the process he exploded water and debris through the bathroom sink connected to the a/c drain pipe. Water flowed over the sink resulting in flooding our floors. Fontenot's did not lift a finger to assist with mitigating damages. I was told by Fontenot's that it sounded like a plumbing issue to them and that "the insurance companies will...(at this point the owner bumped his fists together to indicate his insurance would fight ours.)" After months of dealing with insurance and home repairs we were finally able to place our home back on the market which happens to be the same day the "stay at home" order went into place. If Fontenot's had mitigated the damage my children would not have had to spend 9 months away from their father and we wouldn't have had to spend thousands to cover PODS storage and additional rent. MAKE NO MISTAKE, Fontenot's will be great to you while you are paying them thousands BUT DON'T expect them to take responsibility if they make a mistake!!!

He did a great job in bidding and replacing our HVAC unit. I've used him also for several of my…read moreclients homes. Always available and completes the work on time.

Had a new system installed. John seemed very informed and qualified. The system was installed…read morecorrectly. The only down side I could say is he didn't take pride in cleaning up and finishing the job professionally.