Same, Stephanie V. They were in servicing once a couple years after a new unit was installed and I happen to be in the bathroom when water came pouring out from the bottom of the wall. They are young and inexperienced. Their service call charges are outrageous and I'm done with them. I used Butcher for years and they were also a nightmare; more young inexperienced technicians. However, none of this surprises me around these parts - a mediocre to failing public edu system and unskilled workforce keeps this place stagnant and consistently falling behind year after year after year after year. Welcome to the dumb and dirty south. read more

Let me preface by saying I have never deemed it necessary to write a bad review of anything, ever! However Fontenot's actions have effected my entire family's lives in such a negative way that I can no longer refrain from sharing our story. A few years ago we had Fontenot's install a new HAVC system, the cost was approximately $12,000. Fast forward to Sept. 2019. My house had been recently placed on the market with my husband already working out of state. I remained here with my 4 children until our house sold. Almost all of our belongings were packed in POD's. The air conditioner went out so I called Fontenot's to repair. The technician came out to repair and in the process he exploded water and debris through the bathroom sink connected to the a/c drain pipe. Water flowed over the sink resulting in flooding our floors. Fontenot's did not lift a finger to assist with mitigating damages. I was told by Fontenot's that it sounded like a plumbing issue to them and that "the insurance companies will...(at this point the owner bumped his fists together to indicate his insurance would fight ours.)" After months of dealing with insurance and home repairs we were finally able to place our home back on the market which happens to be the same day the "stay at home" order went into place. If Fontenot's had mitigated the damage my children would not have had to spend 9 months away from their father and we wouldn't have had to spend thousands to cover PODS storage and additional rent. MAKE NO MISTAKE, Fontenot's will be great to you while you are paying them thousands BUT DON'T expect them to take responsibility if they make a mistake!!! read more

Fontenots is a "top class" business. The employees who handle the calls are friendly, very professional, and sincerely interested in addressing your concerns as soon as possible. They are quick. I called one afternoon late (a weekend, too) and explained my AC issue; the office assistant had me connected to a technician in minutes. When the technician arrived, he was courteous and very knowledgeable and explained each part of the assessment he made of my AC system. The repair was a small adjustment, but he double-checked everything before he left. The service call fee was very reasonable. What impressed me the most, though, was everyone's true interest and concern in helping me. They were quick, courteous, and professional. And they honestly care. read more