Do not use this company. Starts out good to get your business and turns out a miserable experience. They're over priced for what you get, 2 days sitting around mostly as I have to clean their rotten wood and such left for me which all could have been done in 1 as they're on their AI. Harassed and stressed, I need an attorney now!. They don't want to finish their job and threatens to put a lien on your home if you don't sign the check as their work is not done. They are liars to satisfy you for the time being and sign the check. They make promises and don't follow through...soooo much to tell! Being in business 23or4 yrs, how do they get by with this and soooo many bad reviews? read more

I would not recommend Brown foundation repair. They would not do warranty work unless I spent another 15k for other work they wanted to do. I got 3 other bids and they were all less than Brown and it would cover to fix the failed piers from Brown. read more

Brown Foundation Repair - Failed Brown pier on the right and new pier on the left. - General Contractors Near Me - Dallas, Texas

Brown Foundation was fantastic. They saved our foundation (and wood flooring) from needing repair by installing a proper drainage system around the house. It was pricy, but not nearly as pricy as the foundation/flooring repair would be five months down the road! Our supervisor Harold was great. He came out to our property several times to answer my many questions and make sure we were getting exactly what we needed. The work was neat and well-done. The only issue we had was not being told we needed electric work (it was on the estimate but not discussed, and we had to make a few calls to get it to happen) and the original placement of the pop-up valve was unwise (pooled water on the sidewalk instead of draining to the street). But any home project will have some bumps and miscommunications - the big difference is that Brown fixed these problems quickly and professionally. Wendell was especially helpful in fixing the back end of the project. Photos: note the muddy part of water pooling in our yard and into our foundation in the "before", versus after. Brown Foundation was fantastic. They saved our foundation (and wood flooring) from needing repair by installing a proper drainage system around the house. It was pricy, but not nearly as pricy as the foundation/flooring repair would be five months down the road! Our supervisor Harold was great. He came out to our property several times to answer my many questions and make sure we were getting exactly what we needed. The work was neat and well-done. The only issue we had was not being told we needed electric work (it was on the estimate but not discussed, and we had to make a few calls to get it to happen) and the original placement of the pop-up valve was unwise (pooled water on the sidewalk instead of draining to the street). But any home project will have some bumps and miscommunications - the big difference is that Brown fixed these problems quickly and professionally. Wendell was especially helpful in fixing the back end of the project. Photos: note the muddy part of water pooling in our yard and into our foundation in the "before", versus after. read more

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I wanted to love these guys. They talk a good game with their patented system, different from all others, etc. A slick, friendly salesman came out and gave me a quote of $6500 to fix *part* of my problem. At the time I couldn't possibly afford any more and even getting that amount was like making the Earth spin backwards. They came out sometime later and did the first half of the job - they do it in two parts a week apart which is extraordinarily inconvenient. The first visit is to dig and auger under your house and pour a concrete pad deep in the hole. Later and put their mechanism that raises the house and pour some more concrete and then fill in the holes. So all that was done, supposedly that portion of the foundation was fixed, but in the process, they had to drill through the concrete on my patio in several places, two of which were filled in one of which was not, it was just covered with bricks I had sitting around. I have no idea why they did it this way - I didn't really discover it until a couple of days later. I called them to come out and pour a concrete pad where there had been one before - I just wanted to be made whole . A guy came out and poured a concrete pad that slopes *towards* my house! So now anytime it rains water gathers right next to my house. The concrete pad he poured is so high it comes up over the bottom piece of siding. So that if I ever go to change my siding or whatever I'm gonna have to have that concrete ripped out. In the process of all this it was raining - I told him not to do it on this day because it was going to rain but he knew better. The minute he got here it started raining. So the concrete is compromised. Oh! And he said the management didn't want them to come out and fix this for me! Excuse me!? I had concrete there before- i pay you $6500, you can put the concrete back! But the main thing is that this concrete pad that he poured is sloping TOWARDS the house and now I have to have someone come out and fix that. New development... Tonight happens to be the coldest night so far this year, so I needed to cover my faucets. I have a "y" splitter on my faucet so I can have two hoses attached. When Brown was here the guys disconnected the y connecter and attached their own hose. When they left they reconnected the y connector. I just went out to cover my spigot and discovered that they tightened that y splitter so tight when reattaching it to that spigot that I could not get it off ! I tried pliers and channel locks I could not move it. So now I can't cover my faucet properly. I'm gonna have to have a plumber come out and fix that. There were other things, but these were the big things. Sorry this is so long. just not happy. I know this is back breaking work and god bless everyone who is tough enough to do it. But come on. read more

Ms. Funk was exceptional. She was very thorough and treated me with great respect. If you need an estimate you cannot go wrong with her

I would not even waste my time calling this people out at all folks. They sent out a older man who did not even want to take the measurments of the whole building . He was not even out here a whole 15 min before he told me we need to call a Engennier out and referred me to one they use to do the work. because" it would take up to much of his time." Keep in mind I have had other companies come out and give a Bid with no issues. Not professional and pure LAZINESS at BEST! Then told me to send him the work the engineer would do for him to make a bid.. No thank you! Looking at the other reviews here I see that is they Status QUO!!! Hard Pass! read more

I called them because I need ventilation in the crawl space of a pier and beam home. They do that work but they do not do jobs that are less than $5000.00. Period. This job would only be $1,000.00 - $2,000.00 and they refused. Very upsetting. read more

My wife and I started to notice cracks on internal doorways, then a window looked askew, we made some calls and soon after Lee Wormington with Brown Foundation repair was at our door. Lee was fantastic, detailed and patient when assessing and explaining where we were and how he and Brown could help get us to where we needed to be. We tried to get bids to compare and while successful the other companies were way to difficult and not nearly as detailed asking for almost double in some cases. After deciding to move forward with Lee and the Brown team things move FAST, the folks that came out were respectful and took great care to limit their impact on our home and planters, etc. I have already recommended Brown to both friends and family and would certainly have them out again (although I hope I don't need to!). read more

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Rick Applewhite with Brown Foundation came out and did a thorough review of our home. The inspection took about 45 minutes, he explained in detail what our options were some recommendations. I am very pleased with the service he provided if I could I'd give Rick 10 stars!!! Thank you, read more

Buyer beware! If you work hard for your money and value your home, do not do business with this company. I was originally given an estimate of $17k to excavate, level, and install two new vents and told they thought it would take about 3 days. Then advised any additional wood needed would add a cost of $45sqft. I paid $8,800 in deposits. Day 1 they worked about 4-5 hours (showed up after 10AM because they got lost), and at the end of the day I was shown a pic of dirt only, and told cost would be going up. I requested a contact by person in charge. At the end of day 2 ( crew worked 4-5 hours in total after showing up late and needing to call for directions again), a work leader informed me that they had been digging on the wrong side of the house, showed me a pic of a broken beam and that extra wood was needed. I asked him to please get me estimate for additional cost of wood and how many days they might need to finish. Told me he would get me estimate by end of that day. Day 3, workers showed up about 9:30AM, and stayed about 5ish hours (including lunch break). They left (including numerous cigarette buds and 2 giant holes at the corners of my house), and I called in to the office asking about estimate I had yet to receive. Was told they would get info right over. One week later, I still had not received an estimate nor seen anyone back at work. I called into office; they thought estimate might have been lost; was told they would get request in to sales guy so he could get estimate to me. Later that afternoon, I received a new estimate stating that they would now be working on an additional 'per day' basis of $6,500 and just fix what they could in that period of time. I declined and asked them to cancel my contract. After that, I received 2 additional invoices from their company. I contacted the BBB to file a complaint. As of almost a month later, they have failed to respond back to the BBB, and have sent me a notice to file a lien against my home. They are wanting me to pay remainder of $17K bill even though all they did was excavate (600 sq. ft. of dirt) and no levelling or installation occurred. I have since thankfully found another foundation company with upfront pricing to come in and do the levelling and repair that was needed. Based on my experience, this company is lacking in transparency, ethics, and communication. For a company supposedly in business since 1963, they sure don't seem to be very structured. Look elsewhere for foundation services. read more

I called Brown Foundation Repair to ask for quotes on a couple of items. Specialist Rick Applewhite showed up and spent a significant amount of time, getting readings on the level of my house then going under into the crawl space and checking it out. Expecting the "here's all your problems" speech when he appeared from under the house, I was surprised to hear that my house was in great shape. He continued to explain what he found, what he looks for and what kind of problems can occur. He left me feeling much better about the condition of the house. When his explanation was complete, he shook my hand and left. Rick was very professional, very knowledgeable and took the time to explain things in a way i could understand. If and when the time comes for me to need this service, because of the way I was treated, Brown Foundation Repair will be my first call. Thanks Rick! read more

We contacted Brown Foundation and Repair in regard to a warehouse concrete cracks. Met with the salesman. He told us mudjacking was needed and why it was better than polyjacking that is on the market. Cost of job was $24,500. Not a little chunk of change. Job started the second week in February. We discussed impending cold weather and that they would need to bring water due to winterizing the commercial building which included draining the well. The day we did that the supervisor wasn't pleased. Expressed that to me. Didn't understand why we couldn't wait. He obvious hasn't dealt with frozen lines and a frozen well. When they began stabilizing the concrete flooring the concrete didn't fill in the cracks like the salesman said it would. Foreman said that would need epoxy concrete mix to fill them in. Next problem, the salesman went in every unit and visual witnessed the amount of stuff in each unit . Said they could bring in a skid load to move stuff if needed. Some parts of the building didn't get the mudjacking they need due to tenants belonging in the way. Moving on, the ice day hit. I live an hr away. Showed up on the job site. No crew. I called the office. They said they were on their way. Called again 4 hrs later. Already sat in the freezing temps waiting on them. She said they weren't coming. I'm glad they kept their employees safe. I wish they would have same regard for me. The simple truth or a follow call would have allowed me to stay out of the 21 degree cold and off the roads as well. They also told me they would be calling to set up a time to show back up. To my surprise, actually not, the crew was at the job site waiting on me. No call. Last day on the job, was rough as well. They decided it was a good idea to empty their water trailer on a business driveway in 24 degree temperature. They also didn't clean up oil from an air compressor they kept in one of my units. When I ask the lady that answers their phone to have her boss call me, she said he had already left to go home to Houston. Not locally owned as stated. If you want people that will honestly communicate with you, probably not to the company for you. Time will tell if their job is satisfactory or not. Will update in 6 months or so. read more

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Appointment was made May 24 2024. Inspector showed up on time however appeared rushed and stated he would send an estimate. Two weeks later after calling the office 3 times no response no estimate. read more

Brown foundation repair sent Tony out to give me an in person estimate. That's just what he did. He did not even evaluate the entire house before he threw down an almost $20k repair bill. He stated that "they" were so busy that these kind of visits were too time consuming. Within 5 minutes he had eye-balled part of the property and told me I should just "trust him" that he knows what he is doing. When asked for a written quote, he told me fine but don't expect it today because he has a game to watch and beer to drink! So unprofessional that I wouldn't give them my business if they were the last foundation repair company in town. read more

Unfortunately time wasted with this foundation company. Tony quoted us $16,500 worst case scenario. He had his contractor come out to dig under the house (we paid $500) to get an idea of how much work needed to be done and found the wood looked great. My husband worked on Tony for a week to get him to send us a revised quote for the foundation repair. After Tony would only send my husband an quote for the additional dig out my husband told him he needed the full quote and Tony sent him a text message stating the total price would be $27K! That's a difference of $10,500 for a 1300 sq ft pier & beam?! This was not our only issue with Tony. He would tell us he called and left us voicemails which neither of us received on numerous occasions but received voicemails from others that had called. He would tell us he sent emails with quotes that supposedly he found stuck in his sent box, all of this because he was where internet service was an issue. We didn't have a good feeling about him after a few days of back and forth. From start to finish we wasted 3 weeks only to get a quote of $10K more than the worst quote. Sad situation since there are so many other foundation companies out there that are great about doing what they say without the excuses. I hope this review will save someone else from going thru the wasted time & frustration we have gone thru. read more

These people did a horrible job on my house. My house is now more unstable than it was before. The floors used to be straight and even, now they are not. They ripped me off, destroyed my home and the "owner" verbally assaulted me over the phone. Anybody know a good lawyer? read more

We had Brown Foundation come and out piers under our home. The sales person was fine. He was friendly and knowledgeable. We were scheduled for a Monday but no one showed and when we called mid-morning, the office lady couldn't really tell us anything. They asked if we wanted to reschedule to the next week. I said ok, because our AC guy was here waiting to confirm they were coming because he had to move our AC per Brown's request to us. It was raining so the AC guy and myself decided we should probably move it. Mind you, I had to call Brown, they did not call us. I then started asking questions about permits and told them no one came to make the electricity lines in the yard, etc. She said she would call me back in a few hours. No call back. I called the next day and was told I would get a call back and the lady was extremely rude and unprofessional. No one ever called back. The 3rd day my husband called and asked them what was going on. They couldn't seem to answer his questions. The sales guy ended up calling my husband back because my husband was understandably angry. It's a small fortune to get this work done...thousands of dollars and horrible communication. They come and dig and we were told by the sales man and the workers that came that what ever they moved, would be put back, but not the pool decking that is travertine tiles with sand base. Sales guy told us we would need to hire a professional to do that part and we were fine with that. A week later they come to fill the holes and put things back. Nothing was put back as it should. They threw the weed barrier from our flower beds under piles of dirt. Rock border just thrown around wherever. We had a metal lining that kept rocks from the yard, they destroyed that and threw it in the back of their truck. They retrieved it when my husband asked where the heck it was. They didn't even offer to replace or bend it back and put it back where it came from. And the kicker...they put the travertine tiles back when they were not supposed to. They didn't add base rock or sand, cracked multiple tiles, broke multiple tiles leaving it a safety risk because it was all lumpy and un-level. They destroyed our sprinklers. They didn't even try to bury them like there were supposed to. We have now paid almost $300 to get the sprinklers fixed and who knows how much to purchase travertine tiles to replace the ones they messed up. I sure hope their work was better in the ground than what they left on top. We entrusted this company with our home and yard and we are extremely disappointed. No one has called to follow up or offer to pay for the travertine they destroyed. We will be sending them the sprinkler bill. If this company does this all the time, why so many mishaps? We have had a lot of work done on our house by multiple different companies and this has by far been the worst experience. Proceed with caution before you give these folks thousands of dollars! read more

Brown Foundation Repair with Pat Rodriquez and their crew did a not very good job on my foundation. They came out and made a complete mess of my house. I had to rehire another company to fix their mistakes. He always talks about the chuck in the truck people. Well let me tell you that these smaller companies do a much better job than this Brown Foundation does. Cheaper as well. I would never hire this company and would never recommend this company to anyone. I wish the BBB would stop hiding behind these companies that pay them so much to give them the correct bad marks they really deserve. I have to keep this complaint up on Yelp because it keeps getting taken down. Just telling the truth. This group Brown is way, way over priced and they do just what anybody else can but worse. I hired a smaller company and I am very pleased. read more

In August of 2011, we had our pier & beam house leveled. Not only did they break the concrete porch, they poured gasoline on the dirt they put back into the hole they dug, in the flowerbed Not only did it damage plants for several years, the odor was in the house for weeks. In December 2017, I called because the house has shifted and the beam no longer rests on the pier At that time they made an appointment for inspection. The day of the appointment in January, they called to reschedule. A consultant came out, and scheduled work to be started in January. They then called to reschedule for Feb 20, then failed to show but later called and said they would be here Saturday Feb 24. They failed to show again, and I have received no follow-up calls. read more

Did a great Job on our garage foundation somewhat hard to comunicate with after as they cracked our driveway in the process

Tony came out and told me that there was nothing wrong with my foundation rather than try to sell me unnecessary repairs. He was polite and kind, and explained what the issues I was seeing were. There was no fee for his time and expertise. read more

We were satisfied with the work Brown performed on our pier and beam foundation, they definitely knew what they were doing, and even discovered a busted pipe under the kitchen sink and fixed it free of charge. They did show up very early, hours earlier than we had scheduled which caught us off guard because they hadn't given us a heads up. There were communications hiccups regarding our warranty and when we would receive it and the write up of the work performed, we were hearing different things from the receptionist and the professionals, which caused some inconvenience as they had to send someone back out to double check the adjustments made. However, this was eventually resolved and overall we are satisfied with the experience, very fair price as well read more

My husband and I were concerned over some signs that our house might need foundation repair (mostly a shallow crack in our bathroom tile). We called for a technician to come check it out, and were dreading the estimate. Brown sent out Tony Stokley, and he spent time checking the entire exterior of the house as well as the problem spots we were concerned about inside. He said that what we were seeing was normal house settling. He told us not to worry, and that if it made us feel better, he could charge us $5k to crawl under the house and adjust a couple things, but he wouldn't feel right doing that to us, as it was entirely unnecessary. He even offered to give us the contact details of someone who could fix our tile! He really calmed our fears, and took his time explaining how houses settle. Should our home ever need foundation repair in the future, THIS is the company I would call! read more

Tony Stokley came to our property and said he could do a "crawl space adjustment" for $5000. He stated that this would not take care of the cracks or the uneven floor. He also stated this would not include rotten sills or repairs to the piers. He actually said, " I would see if I could get $3000 more out of you for that." This is the biggest scam that I have seen in a long time!!! He also stated he would need $200 to get under the house and do an actual estimate. We had another company replace two piers and some rotten sills and level the floors for less that half of his "adjustment". Please beware - salesman do not know about foundation repair! read more

Bought a home that had the foundation repaired by Brown Foundation.I have tried on numerous occasions to have them send me the paperwork that was completed on the home and I continue to get the run around. My house now has cracked walls and the front corner of the house is now damaged, I have tried to get them to schedule repairs and that too is a waste of time, they refuse to schedule or tell me why they are not honoring the warranty that I have on the work done. DO NOT USE THIS COMPANY!!! Please do you homework and find a company willing to stand by their work and willing to contact you. read more

Brown Foundation has miserable customer service. We used them only because the house we purchased was covered by warranty. They are pricy, long wait times to get on the books for the work to get done and they act like they could care less if they get your business. They don't return phone calls and give attitude. Amber is the only one in the office who has any manners. read more

Bought a home that had the foundation repaired by Brown Foundation.I have tried on numerous occasions to have them send me the paperwork that was completed on the home and I continue to get the run around. My house now has cracked walls and the front corner of the house is now damaged, I have tried to get them to schedule repairs and that too is a waste of time, they refuse to schedule or tell me why they are not honoring the warranty that I have on the work done. DO NOT USE THIS COMPANY!!! Please do you homework and find a company willing to stand by their work and willing to contact you. read more

I am very disappointed with this company, they cancelled my appointment the day someone was suppose to come out and have never called back that is not good business. read more

TERRIBLE!! Tony Stokley gave us a quote then add $2600.00 to it, to do the repair. If they cant get you a accurate quote they need to hire someone that can ! Didn't try to accommodate us at all. read more