If I could leave them a ZERO STAR review, I would. We were without hot water because the pilot light on our water heater would not stay lit. The technician came out, claimed we needed to replace two different parts (one being the pressure regulator) that were roughly $1,000 each, gave us a quote for multiple options of replacing the entire unit ranging from $4K to 8k (for a tankless heater instead), and then left without restoring the hot water. The next day I had to pay a plumber from another company to come out, and he cleaned the components (the true cause of the pilot light not staying lit), restored the hot water in minutes, and DID NOT insist that I had to replace the pressure regulator first. Brown Heating is NOT family owned as some early reviews suggest and they will gouge you. A quick internet search revealed that the quote they gave me included a 250% mark-up on the price of a new unit (which did not include the price of installation... another $3,300). The office manager just shrugged and called this "set pricing." Bottom line: they left without resolving the problem and only offered me solutions that cost thousands of dollars. I DO NOT RECOMMEND. read more

These guys are the worst, the Manager Benjamin was the rudest dude i have ever encountered. They showed up to our house to do a job, and left to do another job the same day. horrendous read more

They are dedicated to satisfying their customers! Pricing and service are on par with the industry standard, but how they take care of their customers is beyond! Count on them for fast, friendly, and reliable service. read more

I bought a part-time residence in the area and Brown has serviced my A/C for over two years. They keep this older unit running without trying to upsell me on something new. Just a few minor adjustments/upgrades here and there via their maintenance program has done me good. Professional and kind folks. Even my old mutt loves David the service guy. Highly recommended. read more

I don't know how Brown Heating has gotten such good reviews. I had them give me a price on replacing my current Hot water heater. 40 gallon and it is in the attic. The first price was well over $4000.00. After I said I didn't want the membership thing, the extra anti corrosion rod and that I would lay the 2x4s myself, it was still around 3400.00. He said that I needed a 10ft piece of cpvc pipe and that was $450. This 10ft piece at home depot is $11.54. He was also charging me for basic installation AND attic installation. The 40 gallon Rheem gas water heater from Home Depot is $679.00. I didn't write down all of numbers on their quote because he said they would email a copy. I have not received it at the time of this review. read more

They came out meaning a tech and a trainee. So I really can't do to much in depth analysis only because the tech was training. But what I will say is they checked my system thoroughly and ensured me that everything was working as it should. I have no complaints whatsoever about brown heating and cooling. Pleased with the service for the value! read more

If you need any work on your AC system or just need your annual maintenance check....call Brown Heating, Cooling and Plumbing!! I cannot review the plumbing side yet. As far as the heating and air I HIGHLY SUGGEST THEM. Dan Rollins was the young man that came out to inspect our unit and He was very courteous and professional. I was impressed with this company before they even got here honestly. Called 20 min before they came with a discription of the vehicle he was driving then sent a text message with his photo. Now a days, security is a must and I appreciated that. He did the inspection and asked me several times if I had questions. He never once tried to sell me anything. The inspection cost is also VERY resonable. I had casually mentioned that I had a hard time seeing the thermostat and could not figure out how to program it. Dan was nice enough to sit there and not only program it for us but explained how it worked. You just don't find service like that everywhere. read more

Courteous and professional employees. Customer service is amazing. They were prompt and communicated arrival time. They were thorough in the installation of our unit. Cleaned up afterwards. Answered our questions with straightforward answers. I would recommend Brown Heating and Cooling. read more

Timely, reasonable price, excellent communication and showed up on time. Have not experienced any issues since the repair to my heating unit. read more

Waiting on Brown heating and cooling to come repair a new central heating and air unit we purchased about 14 months ago. This is the 6th time this unit has quit working since new. The technicians who have come out 6 times are EXCELLENT and Knowledgeable, the unit is a LEMON from the factory. I hope they resolve this problem monday August 3,2015. I have my mother here with us , I'm her caregiver and she is going on dialysis in a week or so.I want her comfortable. She paid $7400 cash for this comfort, that hasn't worked properly since we bought it. read more

Great service! Very responsive. We have a 20 year old system that they have kept running well without trying to sell me a new one. I know eventually will have to replace, and when I do, will use Brown. Excellent technicians, great company. read more