Dr. Randall fixed longstanding issues. I couldn't be more pleased! I had a total hip replacement…read morethat was probably 5 years overdue. I'm now walking confidently, and with a better posture.

The healthcare industry is a racket. I got an MRI and instead of their office letting me know over…read morethe phone, I have to schedule a separate visit for them to just tell me the results. This is purely a money grab. I'm so annoyed. I have been waiting for the results for 2 weeks and just called and was told I have to make an appointment. Way to be proactive! I do not like the healthcare system.

Great facility and staff is amazing! I've had nothing but great quality care and they've helped me…read moremanage my chronic back pain.

This place changed in a short period of time for the worse. I had a good and understanding doctor…read morehere by the name of Sean McGarvey and he was suddenly gone and they made some drastic changes. Every time I go in for my monthly appointment for my severe pain I get a new nurse and I have to repeat my life story. It is so wrong of me to have to do this. And they try and diagnose me then and there with things that make no sense. I do not have TMJ. I have a severe inflammatory condition. The nurse even cut down my meds that I need desperately in order to work and live life. Be wary public, they don't care about patients here and they don't read your chart. So you might have to repeat yourself again and again. Even the receptionist changed and he is not friendly or helpful.

They do not call you back, do not do refills, and the front office staff is the rudest I have ever…read moreencountered. i was told to come in the morning of my appointment for labs, and I had fasted. Not only did I not get the labs nor get to see the doctor, they took me in back to get interrogated by the billing department about a 40$ past payment. They also knew I was out of my blood pressure meds and seemed to be purposely trying to upset me. I will never go back there.

Where do i start, my family member is very sick. East Flagstaff Medicine seems to care more about…read moremoney then they do helping their patients. The last month my family member has been going through a lot of life threatening situations. I don't think the gate keepers know what their role's are. As it is the medical fields here in flagstaff do not talk to each other. We have been going in circles since he was diagnosed. That's where I come back to East Flagstaff family medicine. I have reached out to this office who has been our families Dr for over 20 years. Honestly I think if our Dr/nurse practitioner (Sara Reeves) would just call me or my husband back to hear our concerns we might be able to understand why we are always referred to the ER, which is it's own hell hole. Today was the last straw when our specialist said we needed to contact our primary dr for a referral for a procedure. Again another circle. called East Flagstaff Family medicine to get the referral , after waiting on hold listening to everyone's resume I got through. When I finally got the receptionist that put me on hold for ever, just to come back to tell me we needed to go to the ER. For a referral really???? I'm done with them I love Sarah Reeves, but, It's hell to get to even talk to her. I will never refer this office to anyone. If you sick just go to the ER, apparently that' the only place that can help you and not even then. I suggest you look at all the reviews that have the same referral to the ER. or urgent care. this is weird since they are looking for customers. I guess they can't be sick. hmmmmm

Awesome people who are trying to help me, always giving me Assistants when needed a must place to…read moreget your hearing tested

Really poor communication…read more They lost the first referral - they we're supposed to call me to schedule the procedure. After waiting for weeks for the call, I called them to find out they had no record of the referral. I had the referral sent again, filled out forms, and now I've been waiting for a week for a scheduling call back after I was told they would call back in a day or two. I can't seem to reach anyone via phone. They suggest trying the "chat" on the website but after waiting for a bit it just says "Sorry! Could not connect you to an agent, please try again." This is during business hours.

Amazing experience! After a car crash my back was messed up pretty bad, but after visiting Dr. Mike…read morea few times I felt good as new. He really listened to my concerns and took the time to make sure I was properly treated. The staff is also fantastic--friendly, professional, and welcoming every visit. Highly recommend Dr. Mike if you're dealing with back pain, headaches, any pain or recovering from an accident!

I love these guys! I have had back issues since I can remember. I can feel the difference and I…read morewould not dream of going anywhere else. Great people in the office and I love the atmosphere.

Wow! My experience was great from making a same day appointment, to the front office, to the nurse,…read moreand the thoroughness of the doctor. I didn't have to wait long which was nice since we were traveling.

Absolute nightmare when it comes to billing. Wife and I went at the end of January and had to put…read moreit on a credit care to receive care but were told it should cover our Medicare deductible for the year. Well, its July now and they still haven't submitted a claim to Medicare so we've ended up paying our Medicare deductible twice. We've called several times and they still haven't submitted the claim. Basically we've been ripped-off $500 because they've paid so have no incentive to "do the right thing" and submit the claim. My advise is to never ever go there even if you like the level of care.

The care and thoroughness of this practice is amazing. From robust and investigative questions to…read moreplans that make sense, this clinic has been beyond helpful. If you are tired of being a "12 minute patient" (no time to really explain what's going on or to receive subpar care), Aspen is the place to go. After 20 plus years of signs and symptoms being ignored (IYKYK), Dr. Mele took the time to listen and help create a logical plan. My pain is reduced, my functionality is increasing, and the best part is, I am actually listened to. Thank you to everyone at Aspen for your kindness, knowledge, and understanding.

Horrible! If you have MOLD... Run. All about money, not about care. Dr. Mele doesn't know how to…read moretreat people nor children, especially for mold. Dr. Mele has been terrible! I've found Dr. Mele is money seeking, doesn't tend to her patients needs/ concerns, within timing in which is important. The meds she put me and my 2 kids on were not fitting to the diagnosis of mold. In turn her protocol of meds caused huge reactions w/ with my son in which it took Dr. Mele 3 days to respond while she was out of town. There is no On Call Doctor, and Dr. Mele is prescribing meds that regular doctors or ER wouldn't understand. This company should be available for emergencies when they are prescribing especially to little kids. My son was close to a fever, throwing up, nauseas, crying in pain, diarrhea, extreme stomach pain,  pale, with painful hot itching red skin patches all over his body, and myself severe stomach and liver pain for weeks, and my daughter severe diarrhea. Her reaction was to get off the meds, nothing else for help, and we'll revisit over a month later. SO that's a family that's ill, and tested positive MOLD (kids high levels of mold) to wait for treatment all that time. Also she also prescribed us meds UNDAS, drops, nasal sprays, AND NAC before our mold tests came back positive! This is the stuff that made us ill. All Money! Some of the concoctions she handmade and I had to call in and ask Jane what is in these prescriptions and what do they do? I couldn't read the label and neither could Jane the receptionist. Dr. Mele didn't address all my health concerns that were important, and when I asked about my other medical concern (she even asked for my scan for the initial visit), it's was you need to make another apt, and said to me I asked you if you had any more concerns, but in truth she did not say this, she said we're ( her and her trainee) going to step outside to review a plan, came back and said she needed a few days to figure out a plan for the mother and cut our apt short. After we drove 2 hours to get there! After mentioning me having to pay again, I said I shouldn't have to, and Jane said if I wanted I could bring it up in the January apt. Our Labs &  Mold Test results Dr. Mele has been unwilling to review without an appointment a over a month later. Tested in November, scheduled for January. She said she felt our tests weren't emergent, even though we are ill. She won't talk to us like she originally said upon first meeting, I only talk to Jane the receptionist. My kids doctor who used to treat adults for mold, my doctor, and 2 different functional Doctors for kids and adults have told us our tests needed to be tended to right away (!) and that her protocol, especially NAC, should have never (!) been used starting out. My Doctor and the Functional Kids doctor felt additional labs needed to be done right away, and the tests were cause for concern. Dr. Mele should not be treating people, especially kids, for mold. We spent a lot of money for visit, tests, and meds for no help, no care, no concern. $1700 first visit. And Dr. Mele threw in my face she thinks money is a issue, I never mentioned that, but I did for the more and more apts she/Jane wanted to schedule, but money...of course it is important, I have a family and this is all cash....no insurance to get my family well. Everytime I called to ask something it was money money money, schedule for every little thing...there's no Doctor communication only with her receptionist. Dr. Mele might know other things to treat...but NOT MOLD! If you think you have mold exposure...don't go here. See a functional REAL doctor that specializes in MOLD.

Sadly, Beaver Street closed back in 2014 or so. Until then,…read moreit was a great practice with the rare combination of caring medical professionals and an amazing office staff. My husband and I are now with Ryan Internal Medicine, and we recommend them very highly.

I've been coming here for years. Dr. Mogk is fantastic and the office staff are always prompt and…read morefriendly. I still haven't switched my primary doctor because it is hard to find one I trust as much as him in Phoenix. Great location, nice waiting area and are very flexible with your payment options if needed. I recommend coming here for you and your family!!