I arrived to my appointment and checked in 20 minutes early. Receptionists (all sitting at the…read moredesk) proceeded to carry on a personal conversation for a few minutes while I stood there waiting to check in. Finally checked in and sat down to wait. I began to watch people walk in and get called back, while I am still sitting there waiting. I waited another 30 minutes. I finally went up to the receptionist and asked if they forgot about me. She proceeds to tell me that the Dr is running behind, and I will be called back shortly. I asked her why I wasnt notified of this and given the choice to wait or reschedule. She couldn't give me an answer. I told her I was leaving and NOT rescheduling, and the office/staff are very unprofessional. I received a blank stare. My guess is while carrying on their personal conversation, I was not checked in and "Dr is running late" was an excuse. If it was an excuse, be professional and own your mistake. I have been to two locations, and both are lacking in professionalism and good customer service. I will not be recommending Aspen Dental and in fact encouraging you run. Run as fast as you can and never second guess your decision!!

Great team here working together to help get my dental health back on track. And bring back my big…read moresmile

Excellent care! Welcoming and friendly environment! Dr. Chilimigras Is the best anesthetist! Can't…read morefeel a thing! They are professional and thorough and very accommodating!

I agree with previous reviewers. Staff are very friendly and helpful however the dentist people…read moreskills are lacking! His patient interaction is terrible! He is rude, and uncaring! Not only was he yelling at a patient while I was there but he was quite rude during my initial exam. I thought he might have had an off day and did go back for a filling however, his manner was the same upon my return. I did change to a different dentist.

Nicole the hygienist was absolutely stellar! Not only did she have soft hands during the death…read morecleaning and X-ray imaging, but she also took the time to ensure that my insurance covered what I wanted to happen so I wasn't overcharged. That is something I truly respect and appreciate. I even forgot something in the room and she ran out to my car to give it to me. The doctor I had was Michael Tamm and he did a good job explaining why my mouth was the way it was, how to fix what I wanted, and also alternative methods to what my Google searches had concluded before coming. I felt like I was at the spa getting my teeth cleaned and am grateful for the opportunity. Nicole even was able to answer some questions about teeth whitening options and teeth correcting trays which I plan on doing as a treat to myself for my 30th birthday. I have a busy schedule, like most people, and the front desk was great about figuring out when works best for me so I could quickly do what I want! I am military so I have a form that has to be printed out, signed and returned to my unit promptly; they not only printed it out for me but ensured that it was filled out correctly by the time I left. It's a few days later and my teeth still feel amazing! The only thing I would change is maybe having sunglasses for the patients to wear while getting the oral care attended to, it would be nice with the bright lights and also not make it so awkward for the patient. I noticed the other reviews mentioned the staff being busy/rushed. As someone who works in healthcare, THEY ARE BUSY! People have constantly had oral/dental emergencies. It took me about 2.5 months to get this appointment, so of course they are busy/rushed seemingly. Healthcare workers have laborious jobs that involve human interactions for 99% of the day and it is often frustrating dealing with certain things. This establishment did great, they take Tricare insurance so I am going to be loyal to them!

During this visit I came to receive a root canal at which time I requested to receive gas, or any…read moresort of pain blocker to ease my discomfort, throughout the process as I have in previous procedures. Due to me already being in pain for the last two weeks from the last procedure of getting a tooth filling over an abscessed tooth by Dr. Mckinley. During this time I was not only humiliated, but disrespected as I went to block you with my arm when you maneuvered to inject me with a needle without my knowledge of knowing why you were doing that so fast before the numbing agent was affective, in which you responded by aggressively yelling out for me to "PUT YOUR HAND DOWN" which was loudly shouted out at me in a time where I was vulnerable and already experiencing a great deal of anxiety surrounding the procedure. Even if you were frustrated you could've taken that moment to think that maybe I was nervous or scared. You could have said "ma'am please put your hand down" and then explained what you were doing. Dr. Mckinley is always rushing and treating me as a time slot and not a patient!

A very caring group of dental professionals! They are there for every need and some you didnt know…read moreyou needed. I had implants put in today and no problems, every thing went as planned!

We were transferred to this office when our dentist retired, it was right before a scheduled…read morecleaning so we kept our appointments. The cleaning went fine and in the course of having the X-ray it was determined that I needed to have a crown. I checked out and was given the cost estimate for the crown. we set that up for 2-1/2 weeks later, I paid the estimate and came back for the procedure. Some time after the procedure was complete they told us they did not take our insurance. This certainly would have been something to tell us before an expensive procedure. They told me it was my responsibility to check that. Technically that is true and if I had been searching out a new dentist for myself that is what I would have done. There was a bit of trust on our part that our old dentist had considered this when selling his practice, we assumed the new dentist took our insurance. It also seems to me that people whose job it is to bill patients and work in this capacity 40 hours a week should have recognized and alerted us to this fact that they didn't take our insurance. The service was fine for the hygienist and dentist but horrendous service in the front office.