I have been a customer for over a year and I called several…read moreTimes to try to get a lower rate an spoke to Karina. She would always say someone would get back to me and never did. I left and went elsewhere and saved money. She's awful at her job she couldn't even send the correct dates on the cancellation of my policy smh save you're time and go elsewhere where they have customer service

Called to get a quote (was a former customer for years) and REBECCA is rude just because I could…read morenot legitimately hear her she wants to yell all with a rude tone her question back to me. Theres way more companies out here to have to deal with rude customer service. Go elsewhere. Even when I was insured through them they weren't the best, but sometimes have cheaper rates is the reason I was inquiring. Once they get your money after signing up you'll have a hard time getting ahold of your agent.

State farm welched on their responsibility. After being struck by one of their clents, I went to…read morestart a claim, and the agent -- Steve Bell- was neither helpful or willing to settle the claim. He told me he couldn't find a value for the vehicle, even though Allstate had no problem finding it. He tried to compare it to a totally different vehicle, expecting me to think it was the same thing with 100,000 more miles on it. And basically refused to insure their client. Worst service ever. Like a good neighbor, they stay out of any claims involving their clients.

Generally, I really like State Farm and the services they provide. Whenever I go in I'm always…read moregreeted and treated with respect. They are also pretty affordable and do a thorough evaluation of whatever I'm coming for. HOWEVER, When I asked them to do the simplest of things, something that would be expected of ANYONE who claims to be a good neighbor, they denied my request. Like a BAD neighbor, State Farm did NOT accept my FarmVille neighbor request. What kind of good neighbor denies being neighbors?! Overall, I am greatly disappointed. Do better State Farm.

I don't think anyone ever enjoys shopping around for insurance. You only ever really need it if…read moresomething bad is happening. But insurance is so important. I've moved 5+ times, purchased many vehicles and traded different ones in, been in accidents, had a house flood, etc. I'm so glad that I go through State Farm and specifically this agency because I get personalized help that feels genuine and real. I've never had a hard time figuring out the next steps when issues arise. You talk to someone live super quick and they're always SO nice and QUICK! Love love love this agency and the services provided with it :)

The people here is nice, but the reason I give it 1 star is because they don't do a good job as an…read moreagent. 1/ When I added a friend of mine to my existing auto policy for carpool. Lee took that chance to create a homeowner policy for me without my consensus. 2/ I was a victim of a hit-and-run accident in 2018. To repair my car, I had to pay $500 deductible. 3 years later, I still haven't received the refund yet.

I like the way they respond quickly this is my first time…read morewith Statefarm family, and I hope it stays with their good service for as long as possible!

On Monday 3/23/26, I called and emailed Betsey Cruz Chavez's office to cancel all of my policies,…read moremy home insurance and all my cars policies. and again on Tuesday, It is now Wednesday, and they still have not canceled anything. Instead, they are now blaming "phone issues" for the delay. At this point, their lack of responsibility is unacceptable. Their failure to report my insurance caused my vehicle registrations to be suspended, forced‑placed insurance from my lender, and unnecessary fees. I was never late on payments, yet I was treated with blame, silence, and no apology. And now they are delaying my cancellations as well

I just had to write and tell about my experience with American family insurance when filing a claim…read morefor damage to our home. A pipe that busted underneath the house but we did not realize it until the hot water tank filled. By that time underneath the house that completely flooded. The plumber came and told us you need to call your insurance company it's really bad.As soon as we called a report was filed and within 10 minutes we got a claim number. The adjuster Josh Lemons Called and set up an appointment for the next day. He sent out a team of people who immediately made assessments and brought in machines to dry out the house. Things started moving so quickly I couldn't believe it. The damage was so bad that walls and cabinets had to be taken down. We couldn't believe it. So much damage and so quickly. The adjuster was amazing. Every time I have texted Josh he immediately texts me back no matter what my question or issue is. Texts, calls or emails,, all always answered the same day. I have worked with other insurance companies where you couldn't get them to call you back. This guy is on it. I can't tell you how much it is appreciated when you're going through such a huge tragedy and loss to have someone on your side. There to actually help you get through this with as much ease as possible. Everyone at American family insurance Jenifer and Terry as well, have been extremely amazing. Just calling to check in. Calling to see if we are satisfied with how things are progressing. I've never seen an insurance company do that. I highly recommend American family insurance for home, life or auto. And I have to say it's mostly due to this horrible experience and how smoothly the adjuster Josh Lemons has helped it go. When you are facing a loss to your home it is so comforting to know that your insurance company really does have your back. Thank you American Family.

From the owner: As your local American Family Insurance agency in Kent,WA, we'll work with you to inspire and…read moreprotect your dreams whether you're purchasing a car, buying a new home, starting a small business or leaving behind a legacy with life insurance.

I just worked with Marc and his staff on transferring a policy to my agency. Sometimes its…read moredifficult to get information from another agent because they do not care because they are losing the policy. Marc and his staff were very helpful in getting the information transferred.

I have been looking to switch insurances because since I added my spouse to my policy there was a…read morelot of confusion with the plan and the agent wasn't as helpful or as personable, they just assumed that I understood everything and when I asked questions I would get a vague answer. I am so pleased with the service I received from Marc as he explained everything on the policy before we made the switch. He went over what we really need and what we don't need in our policy. I have always had some type of insurance but no one has ever took the time to explain to me what all the numbers mean or the verbage. Sure I get a policy booklet in the mail but understanding it was such a different story. He was able to really help customize our policy for us and you can tell he was genuine and that he really cared. I liked how he took the time to really make sure that we understand what we were paying for and it wasn't just another policy that he had to sell. If you are looking to switch insurance companies consider giving him a call.

These guys are great. Very knowledgeable (because most of us have no clue what we are buying…read morewhen we pay for insurance) and their office is right on the main drag in Des Moines. I also like that they don't really sell you on anything. "Here are your options, here is why I like this one for you, and here is the price." Also, as a broker they have multiple companies to write with so they are as competitive as any agent out there for your insurance dollars.

From the owner: Great Northwest Insurance Brokers is your independent, one-stop insurance center for all your…read morepersonal and business insurance needs in Seattle and the greater Puget Sound area. We specialize in providing personalized insurance solutions that protect what's most important. We have access to dozens of insurance carriers to be sure you are getting the best coverage at the best price. Auto Insurance, Home Insurance, Business Insurance, Renters Insurance, Boat Insurance, Life Insurance, Motorcycle Insurance - whatever you need, we've got you covered!

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Amazing service and communication the entire time I had my car with them. Great job on the repairs…read moreand car came back nice and clean too! Would definitely recommend this place!

A terrific insurance agency that I found in the Sea-Tac area. Working with Andre has been a pure…read morepleasure. He is extremely charismatic and offers great service. I used to have the General Auto Insurance and he was able to get me a rate with better coverage and Roadside Assistance included for about $30/mo less than what I was paying before. Big shouts to him and his terrific staff; David Singleton and Ally. Keep up the great work guys!

Very professional as well as relatable. Helped me assess my insurance needs, saved me money by…read moregrouping policies, and I left understanding what coverage I was paying for. The backing of a national provider with a local point of contact was exactly what I was looking for.

As soon as we stepped foot inside the building we were met with a warm welcome from Alejandra…read moreHernandez. Who helped us transition to a new insurance provider. She is accommodating, friendly, and most importantly very knowledgeable, also taking time to answer all of our questions. She made the process easy and worry-free. She even contacted us a few days later to ensure everything was squared away with our new provider.

After dealing with an insurance agent in the Tacoma area for a couple years, I switched (totally by…read moreaccident) to Vern Fonk in Kent, WA and I came across Agent Joe Romani. I tell you, I couldn't be happier with everything about this agent. Joe was very kind, asked lots of questions so he could give me the best information and prepared for me exactly what I needed and asked for. Then to top that encounter off, a few weeks later, I had another insurance need and when I called Joe again, not only did he remember our first encounter, but once again, he helped me quickly take care of the change to our policy that I had requested. If you are looking for an agent who will work diligently, quickly, and accurately, you want Vern Fonk Agency, but specifically you want Joe Romani for your agent. You won't be disappointed