On Monday 3/23/26, I called and emailed Betsey Cruz Chavez's office to cancel all of my policies,…read moremy home insurance and all my cars policies. and again on Tuesday, It is now Wednesday, and they still have not canceled anything. Instead, they are now blaming "phone issues" for the delay. At this point, their lack of responsibility is unacceptable. Their failure to report my insurance caused my vehicle registrations to be suspended, forced‑placed insurance from my lender, and unnecessary fees. I was never late on payments, yet I was treated with blame, silence, and no apology. And now they are delaying my cancellations as well

I like the way they respond quickly this is my first time…read morewith Statefarm family, and I hope it stays with their good service for as long as possible!

A terrific insurance agency that I found in the Sea-Tac area. Working with Andre has been a pure…read morepleasure. He is extremely charismatic and offers great service. I used to have the General Auto Insurance and he was able to get me a rate with better coverage and Roadside Assistance included for about $30/mo less than what I was paying before. Big shouts to him and his terrific staff; David Singleton and Ally. Keep up the great work guys!

Very professional as well as relatable. Helped me assess my insurance needs, saved me money by…read moregrouping policies, and I left understanding what coverage I was paying for. The backing of a national provider with a local point of contact was exactly what I was looking for.

Mariah Sanchez /agent -@ Normandy Park OFFICE -very polite -excellent customer service. I am…read morethinking about switching insurances for cars and home -Thank you :)

I was so excited to hear that Fernando was opening his own practice! I worked with him in the past…read moreand he has always been fantastic. He is extremely helpful and takes the time to walk you through your plan and making sure it is tailored specifically to your needs. He also makes sure that you receive every discount your eligible for, which is very helpful for someone like me with extremely outrageous prices simply due to my age. He has made it so insurance does break my bank every month and I am forever grateful for that! He is very personable, kind and genuine. Overall he is a very pleasant person to work with and you will not regret working with him!

I don't think anyone ever enjoys shopping around for insurance. You only ever really need it if…read moresomething bad is happening. But insurance is so important. I've moved 5+ times, purchased many vehicles and traded different ones in, been in accidents, had a house flood, etc. I'm so glad that I go through State Farm and specifically this agency because I get personalized help that feels genuine and real. I've never had a hard time figuring out the next steps when issues arise. You talk to someone live super quick and they're always SO nice and QUICK! Love love love this agency and the services provided with it :)

The people here is nice, but the reason I give it 1 star is because they don't do a good job as an…read moreagent. 1/ When I added a friend of mine to my existing auto policy for carpool. Lee took that chance to create a homeowner policy for me without my consensus. 2/ I was a victim of a hit-and-run accident in 2018. To repair my car, I had to pay $500 deductible. 3 years later, I still haven't received the refund yet.

I recently switched our homeowners insurance to State Farm. Their prices were competitive with…read moreother companies. Jamie was more than helpful and knowledgeable! Very happy with the service we received.

This 5 star review is all because of my contact with Jamie Winkler from their office…read more I was in the market for condo insurance and she answered all my questions, provided me with excellent service and a great discount when combining my auto and condo policy! And, she did it all while listening to my needs and making sure I was receiving the right kind of service. Questions like "Do you want to conduct our business all online or do you want to come into my office?" made me feel like she was taking an interest in my overall satisfaction. Well, it worked! I am an extremely satisfied and happy customer!

State farm welched on their responsibility. After being struck by one of their clents, I went to…read morestart a claim, and the agent -- Steve Bell- was neither helpful or willing to settle the claim. He told me he couldn't find a value for the vehicle, even though Allstate had no problem finding it. He tried to compare it to a totally different vehicle, expecting me to think it was the same thing with 100,000 more miles on it. And basically refused to insure their client. Worst service ever. Like a good neighbor, they stay out of any claims involving their clients.

Generally, I really like State Farm and the services they provide. Whenever I go in I'm always…read moregreeted and treated with respect. They are also pretty affordable and do a thorough evaluation of whatever I'm coming for. HOWEVER, When I asked them to do the simplest of things, something that would be expected of ANYONE who claims to be a good neighbor, they denied my request. Like a BAD neighbor, State Farm did NOT accept my FarmVille neighbor request. What kind of good neighbor denies being neighbors?! Overall, I am greatly disappointed. Do better State Farm.

We had Gordon DeWaard as our agent for several years!! Even when we asked for him to call us he…read morenever did, he always had Lyubov take care of us. Lyubov was amazing by the way and personally took care of us for over 10 years. We had over 7 policies with Gordon, you would have thought that maybe just once he'd give us the time of day but no he never did. Even the day I called to cancel and I explained that we wanted a little interaction with our agent, they just said sorry he's just to busy. We do not recommend Gordon DeWaard as an insurance agent.

This review is for State Farm Insurance Co in general. Contrary to their commercials, you cannot…read morecall 24/7. I tried to cancel my recently deceased father's auto insurance at 6 pm PDT. I was told in this situation I had to call the local agent during business hours So I guess if they want your money, no problem, but, if you want to stop paying, you are SOL until the next business day. I am so glad I have been with USAA since 1972. They are available for all services 24/7. I wish there was rating less than 1star.

Sarah Sears, Account Manager, State Farm Insurance Sarah is…read morea new account manager for our State Farm Insurance Agency we have used for over 50 years. We have been serviced by account managers in past, but Sarah Sears truly stands out. She answers the phone promptly with a smile in her voice. When I asked her to get info on our Personal Articles Policy, she responded very quickly and provided all the details needed to complete my review and updates to ensure proper coverage. Her customer service is outstanding, effective and efficient. Sarah Sears is a joy to work with and hopefully she shall be our account manager for many years to come.

Esteban is very knowledgeable and friendly, as is the rest of the team. Very inviting office. They…read morewill take care of your needs!

Alan was very helpful & made the process smooth ! I submitted a quote & was called within 15…read moreminutes. Great attitude & very knowledgeable. looking forward to my continued relationship with Alan & his team.

Abdul was great! Really explained everything throughly and answered any and all questions! It was…read moregreat working with him to get my life insurance going, for any future insurance needs I'll definitely be in contact with him.

I just wrapped up working with Olivia and I could not feel more taken care of. She was patient,…read morethoughtful, and informative. I will definitely be recommending to my peers. Thank you so much for this professional and pleasant experience!!!

Super helpful and made sure to go other policies on what would be better. Made my anxiety less…read morestressful