Every time I've done here they have done a phenomenal job and gotten my food to me quickly. I usually order the kids burger meal (just enough for me) or I get a cheesesteak. It's just like any restaurant and has a drive through. Nice and clean spot! read more

I enjoy this place. Good sandwiches. The Pepper Steak, Chicken Supreme are my favorites. The Cesar Chicken Salad is decent. I am a regular customer. I would recommend. read more

Where do i even start.. The little girl who took my order was VERY rude and snappy which her name on my receipt said emma. I then tried to speak with someone other than her for some extra sauce and what seemed to be a manager seemed so annoyed to help me and practically threw the extra sauce on the counter then started working very angrily. Everyone there looked miserable. I asked if she was the manager and she confirmed she was one of them but said it in a rude tone that i felt it wasn't worth complaining to her about my experience. I came for dinner and the food was tasty. I hope this store gets better staff. read more

I'll take "What does Kim Jong Un prefer over Caesar" for 800 Alex. Great food. Good price. One of the few places in Yak I keep going back to. read more

I'm shocked by some of the low reviews. Bruchi's has always been a great place to get good quality fast food. My favorite is the chicken supreme sprinkled with Tabasco. The crinkle fries and fry sauce are perfect. read more

we ordered our food at 8:40 pm and hour 20 mins before closing and were told we had to take our food to go even after explaining our extending family just ordered 3 mins before and were allowed to dine In a read more

I don't understand how this business is going to succeed with the current management in place & Covid19. The person who is giving food out and handling cash isn't wearing gloves I ordered online so the food would be ready upon arrival and hot. I figured we could run in and pick it up or they would bring it out to us. Instead they make everyone go thru the drive-thru so those that order in advance/ food is cold and soggy AF. They could have a pick up spot where you call when u arrive or a bunch of other things to create a better customer experience and have faster service. Stay away from this place while they try to figure it out... if they figure it out The food wasn't good either... read more

Bruchi's - The drive up lane - Sandwiches Near Me - Yakima, Washington

Fantastic spot. Cheesesteaks are fantastic with jalapeños and pepperoncini. Smash burgers are great and crinkle cut fries are the perfect side. Highly recommend if you are looking for a spot where calorie intake is not a concern! read more

Am sitting here stunned. My cheesesteak bread is cold. I asked why it wasn't toasted. Jonas Contras the manager said "you have to ask for it" said it was our first time here. The cashier should have asked. He said 0h well u can order it toasted next time"!!! I said I would like it fixed and he said no, he wouldn't do that. "It isn't a good enough reason". Really!?! What kind of customer service is that? He wasn't smiling or friendly or apologetic. Way too young to be a manager. The sandwich filling isn't all that good anyway. We are 70 years old. It was our first time at one of these stores. It will be our last as well. Too bad. read more

we ordered bruchi's for take out and got a large variety of their cheesesteaks and cheese chicken subs. the subs were pretty good and came with a lot of cheese and meat inside them! some of our party also ordered salads which looked good, i didn't try them yet. we also got fries for all of us to share and we all agreed that they were good fries. nothing wow'd me about the food but in a pinch, i would go get a cheesesteak again. read more

Bruchi's - a meat sandwich on a piece of paper - Sandwiches Near Me - Yakima, Washington

Whoever the manager was on April 4th, thank you for helping me out by correcting the order I put in. I'm in Seattle and wanted to send my sister some feel better food because she had to put her dog down, I messed up her sandwich on the order and the manager heard me out and had it remade. A little bit of compassion goes a long way, thank you for your kindness. Customer service ten stars. read more

We ordered food to be delivered. We had different orders and they were perfect. The order was wrapped in foil and then paper. This kept the order warm but not soggy. The chicken/pineapple sandwich was perfect. My husband had the steak and cheese sandwich and my hubby loved it. Thanks to the folks who made it and thanks to the delivery person. read more

The burger meat was going bad and my dad's French dip the meat and cheese is not good

Pulled up at 8:50 when they list closing at 9. And was told by "Doug" he sounded like an older gentleman. That the only thing they had at that time was cold subs because the grill was already turned off. He told me that they had salads available and I tried ordering a chicken salad and he said no chicken was available. This was my first time here. And I don't think I'll be back again. If it's really their policy to start cleaning up the grill 15 minutes before closing. They should list their closing time as whatever time their grill shuts down read more

The sandwiches and crinkle cut fries are very good. I've only used the drive through so can't comment on dining service. It's always good to see another food option in West Valley. The drive through is difficult to access from 56th, but at least there is access from there. read more

The WORST customer service I've ever experienced. We literally were waiting at the drive up for over 15 minutes. i kept asking if anyone was there and the smart ass cashier was laughing and kept saying to wait. finally takes our order. get to the window and she starts laughing at me calling me Momma Sita and a stupid white bitch. Refused to give our money back!! I will NEVER do business there again. Monique the cashier needs some serious training in customer service!! read more

I should have known when I asked for a cheesesteak and the nice lady taking my order asked me, chicken or beef? Steaks don't come from chickens so I was, naturally, confused. I looked at the giant menu on the wall, verified it said "cheesesteak", and looked back at the overly nice lady and slowly said a cheesesteak. She asked me again chicken or beef? Since I didn't go there for an argument, I gave up and said beef. So, I guess they have chicken steaks somewhere now? Anyway, I'm very disappointed, the food was tasty but it didn't resemble a real cheesesteak from Philly or the Shore. I should have known when they asked about the chicken. The amount of beef was skimpy, the cheese sauce goo was too much goo, the bun should be a roll. The staff was nice, and it was clean inside read more

The bun situation seems to be better, maybe they are busier since covid has calmed down a little? I frequent this place often (I'm pregnant ok?) and the burger is always hot and fresh. I do go right at 11am lol so maybe that is key to fresh food. read more

Just went through the drive-thru and watched the girl at the window drop my wrapped sandwich on the dirty, greasy floor then turn to see if I saw it. She saw that I did see it but proceeded to put the dirty sandwich in the bag with the open french fry bag and then she handed it to me. I asked if she dropped the sandwich to which she answered, "Yes, but it's wrapped." GREAT! I called the manager to let him know and when he asked her about it she lied saying she didn't place it ON the french fries. We have given this location too many tries. From soggy sandwiches to cold french fries and mixed up salad orders. We are moving on. Management needs an overhaul at the Summitview location! read more

Subs are good but about every other time they get our sandwich order wrong. Today, I ordered in the drive-thru but instead of getting the club, I got the Italian (and I absolutely detest salami). I was home before I realized so had to go back to get it right. Staff didn't care. read more

The second Bruchi's in Yakima, this one has a drive-through and a nicer dining room. The decor is clean and modern, the menu takes up an entire wall. Good food, consistent with the first location. They've just opened up, so allow for them to work out some kinks but it is an excellent west-valley location. Northeast corner of Summitview and 56th Ave. This review will probably fade into oblivion as other, newer, reviews take it's place, but since you're here why don't you add a nice rating if you have some nice words to say (and remember what your Mom always said, "If you have nothing nice to say don't say anything"). Great to see businesses thrive in Yakima. Let's support restaurants here by being Yakima-friendly. It's always a good idea to try and out-courtesy staff who are always courteous with often-not-courteous customers. read more

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Not worth the stop, ordered a french dip and they smashed the sandwiich and the fries were soft, greasy and gross tasting like fish, bread was totally soggy and didn't even get near the au jus. Not even worth 5 dollars as bad as it was. read more

I ordered a kids meal they asked me if I would like chips or fries chocolate milk or juice, I also ordered 2 Cheeseburgers with bacon and one large fry. They asked me if I could pull forward and they would bring the food out to me. The gal brought over one bag, I asked is the kid meal in the bag? She said yes everything's in the bag, it was around 6 o'clock so it was dark. I got home. There is no fries, there's no juice. I call to speak to a manager, No manager available. I speak to a lead he said I have to bring the receipt back?????? so what would you like me to do with the receipt he said you need to bring back the items if you want them replaced????????? There's nothing for me to bring back you didn't give it to me! That's our policy????? Never will I go here again never! read more

Did an online order. Food was ok. There is a drive through sign from Summitview which people enter and easy access to drive thru. people coming on the 56th are entering and they have to back up twice to get into the drive thru and lot of people getting antsy and almost hitting people in the main drive thru lane.. The manager needs to address this. Mentioned this couple of times but seems like they don't care.. Hopefully they rectify it or else I am not getting my food anymore from this place. read more

How isn't this rated higher wtf!? This spot is fire!! Had two different types, Chicken Malibu and a steak supreme and they were both perfect! Bread was quality and perfectly crisp yet soft to the bite, steak wasn't chewy in the slightest it was very good quality along with the chicken! Well seasoned with fresh pineapple and the dipping sauces Ooweeee was that a nice top off for the crispy well made french fries! Ended it with a salted caramel cookie that was fire!! Don't sleep on this spot it should be 4.5 star at least! Haters gonna hate I guess but when I'm in Yakima I'll be stopping back by read more

Just stopped in for lunch and service was good, food was good and hot. The one complaint that I have is I believe the music was way to loud. This was on a Sunday afternoon and there was a nice crowd there. But the music should have not been so loud. When you go into a restaurant to eat a meal you do not need the music so loud that it is hard to carry on a conversation with the people you came to eat with and visit. Please turn the music down. read more

It was free fry day (I received an email the same day) and the cashier tried to tell me their manager was not honoring it. Very unreasonable when I asked for an explanation and was rude. Multiple times I've gone there for to go orders and they have forgotten the sauce, once they forgot the bacon on the burger that I paid for and multiple times they said they were sold out of bacon after already charging me! Terrible establishment :( take your business somewhere else read more

Floors were filthy!!! Half our order sat on the counter for about 7 minutes getting cold while waiting for a burger. My husband went up to the counter to ask for warm fries to replace the cold fries and was completely ignored for several minutes by 2 employees. I ordered the Steak Supreme cheesesteak. It was barely edible. We won't be back. read more

Ordered a salad at 6:45 in the evening. Drove home and the salad was rotten. Didn't want to go back that night so I took the salad back the next day and they would not replace it because I didn't get a receipt. It was still in their container and bag so pretty obvious it was theirs. We eat there once a week... used to. Do not recommend this location. read more

Bruchi's - Slimy salad - Sandwiches Near Me - Yakima, Washington

Every time we go they always forgot at least one item. But they make an alright cheesesteak.

This bruchi's on summitview sucks I bought a chicken Malibu and I think I had two or three pieces of pineapple and the sandwich was so dry I can choke. They need to ask the one on nob Hill how they do their sandwiches because they cannot do them right no moisture in it whatsoever thank God I went home so I can have water I should have took a picture of it but I didn't it went in the garbage and there went my money read more

HORRIBLE customer service at the Summitview location! I ordered $45 worth of sandwiches (4 sandwiches) for my family. When I got home (an hour away) and opened the bag it was the wrong order and only included two sandwiches and both were spicy so I couldn't even feed them to my kids. I called the store to let them know about the mix up and no one would answer the phone. I left a message with my contact info and asked for a call back, also explaining what had happened. I continued to call every day for 4 days (leaving messages every time) and emailed the corporate email. NO RESPONSE!!!! Finally on the 5th day I got a hold of a manager that said he would correct the problem and to come through and he'd make the correct order for me. I drove all the way there and placed my order and told them who I talked to on the phone. Manager came out and told me he would only give me a discount after he just told me on the phone they would "make it right" and get me the correct order! Cold fries, soggy sandwiches and now this... I'm done with this place! read more

Worst customer service ever!! Ordered through drive thru and got the wrong sandwiches. I came back to have it corrected and they made the wrong sandwich again! I asked for a refund and was refused. Rude employees that can't get the order right and do not try and fix their mistakes. I will never go here again and I'm telling all my family and friends not to go here as well!!! read more

First time at Bruchi's west valley, wasn't impressed. I walk in and notice a dusty floor with straw wrapper debris and napkins in a number of places. When I walk up to the counter I notice the floor back in the kitchen is also littered with debris. I stood there ready to order for several minutes before I was finally helped and felt like I was being ignored. There was only one family there eating at the time so they weren't at all busy. After my order was taken I sat down at a table that clearly hadn't been cleaned. The food was ok but I won't be back for awhile read more

i have never in my life had a worse french dip. the meat was dryer than my grandmother's elbow, and the bun was completely smushed. not to mention i found a piece of lettuce in it?? last time i checked a french dip doesn't have lettuce as an ingredient. i would rather catch COVID than eat here again. read more