On Thursday I went to this shop with my granddaughter who is the artist of the piece I needed…read moreframed. We arrived at the shop at 11:15. We waited several minutes and then a man came out of a back room to see what we wanted. We were told we had to have an appointment and that we could return at 5PM. I'm 90 years old and had driven from Saratoga to Los Altos so I said I would not return. There was no indication anywhere that an appointment was needed and driving the freeway is difficult, especially at rush hour. I would not recommend this business as they don't seem to value customers.

Don't bother with this store, their prices have skyrocketed, the lead times are rediculous. I had…read moreseveral pictures to frame and mat. Didn't get a quote for 7 days and the lead time was 45 days, it's now been 62 days and still waiting. Horrible customer service, they need to go. I would NOT recommend this business to anyone.

This is one of the best framing in CA, if not the states…read more We needed custom framing and complicated design for our art pieces - we've got detailed consultation with options for prices! We needed museum quality - we got it and more! We asked for delivery and installation - we've got that too! Top of the line customer service that you can't find in new stores. Thank you for your attentions to details, knowledge of art, tasteful suggestions, comprehensive consultation and impeccable craftsmanship! 2 wonderful partners: Jim and Jamil, hope to see you thriving for more years to come. Thank you for the bottom of hour hearts Levis

They were very helpful solving my framing dilemma. They offered good suggestions. I highly…read morerecommend them.

Thanks to Giselle who kindly took my balloon order and patiently explained how things worked. She…read moreeven gave my baby a free balloon! I would give 5/5 stars to her, but idk who actually filled the order, because they shortchanged us by two balloons :( We ordered 12 for $12 and got ten balloons instead.

I paid a lot of money to have have new mats and glass put on some framed pictures that I had. The…read moreclips they used to hold the back in were not correct and kept falling off. When I went back to ask them about it they said these clips were not correct for the frames but they would not fix the issue. They said I would have to pay to have them framed again. When I went back to ask why they couldn't just put different clips on the guy in the framing department was very rude and refused to offer any help. I would not recommend using their framing department.

I had a large lithograph fall off the wall and break the very expensive frame…read more Mario repaired it & cleaned the surface. Excellent work.

I loved working with Bay Frames! I went out of my way from Sunnyvale to Fremont to use their…read moreexpertise for a Chinoiserie painting, and it was completely worth it. He thoughtfully considered my entire room and patiently walked me through multiple framing options across different styles and price points before we finalized the perfect one. Highly recommend for anyone looking for expert guidance and a truly personalized experience.

Eddie is AMAZING with kids! I just took my four year old here and he was able to get her to have…read morefun throughout the entire process! Highly recommended!

Highly recommend if you are looking for a real professional who can take exceptional photos…read more I requested an on-location shoot for an executive portrait and relied heavily on Eddie's expertise throughout the whole process. I am so glad I did. He's one of the best photographers I've worked with quality-wise plus he is genuinely hilarious. Eddie brought out my authentic smiles and brought out my best facial expressions. He made it so effortless for me, as I'm someone who has no clue how to pose and tend to get stiff on camera. I love the photo results and have already started showing off to friends, family, and of course LinkedIn.

This is a small art gallery in downtown Los Altos, featuring the works of different artists each…read moremonth. This past weekend, I got to view "Simplicity & Elegance in Nature," an exhibition of lovely wildlife images in a unique art form (gold leaf, acrylic and collage). It was "meet the artist" day, so Amy Rattner was available on site to discuss her works and answer any questions. But there was much to love about the displays of other artists as well. I especially enjoyed the various works of Karen White and Maura Carta, and my favorite piece, Caroline McClintic's View from Grizzly Peak (acrylic, collage & texture medium). Free to visit, with rotating exhibits showcasing the creations of talented artists, it's definitely worth checking out while in the area.

Wonderful little Gallery showing all media. 13 FIne Artists…read moreand 1 Potter Monthly featured Shows. April Show.Nancy Calhoun and Jane Ferguson 'Alternate Views' April 5- May 1 Reception Friday,April 9th 5-8 pm.

If there is anything that makes retail shops look attractive, it's how tidy and organized the…read moredepartments are - a slight adjacency to customer service . Michaels in Cupertino is organized and so far - has commendable customer service (as long as they're smiling when they interact, I'm sold). The staff at the register and on the floor are helpful even during the holidays. Every shelf has a variety of great selection (even new to the arts and crafts items are here!). I've been coming to this store for years, but not often, and there are the occasional customers with their unruly kids knocking over merchandise or just running around the store like a playground - I know this is something the staff cannot control but this creates an inconvenience to other customers as these little people have no clue about good behavior. One time I had to give my "I'll eat you alive" look to a little girl who pushed against my cart while she was running. I think that kid will never leave home after that. I digress. The framing department seems to be the busiest area in the store. Each time I had to go use their bathroom (clean), there were always customers waiting to be helped. I take that as a good sign? There are always great sales going on with their yarn and beading supplies. I'm happy. Their clearance items are of great value and if you get in during the right time, you'll even get to purchase $10 wholesale boxes from previous seasons. I shop here, usually at random...not a great idea. Parking is easy and the strip is a one-stop-shop with the Safeway and Ulta next door. Even a RDFL (Ross Dress For Less). It's time to conclude this thesis. It's an easy 5 stars.

Not sure who she was, but I had a short interaction with a worker who told me i needed to calm my…read moredog down or i wouldn't be allowed in the store. She was short, had glasses and a mask. There was another man in the store who was egging my dog on and was the reason my dog had barked in the first place. I had calmed my dog down before the worker even told me to calm him down. I've been in this specific store many times with my dog and he has been loved on and has had wonderful interactions, all while barking, never aggressively. I guess this one specific worker hates dogs. Sad!