If I could give these people a 12/10 cause I do recommend. Listen, they have never missed a beat when I go here and I don't go a lot. The flavors are impeccable. They are overwhelming because they have so many ice cream flavors and concoctions and etc and I never use their app (I will start) I loved this yesterday. Been under the weather and eve man in the cold - this ice cream is hands down GOOD! read more

Service is always great, tons of choices, i had the maple pancake, she had butterscotch ripple, both were very good

Great choices of ice cream, always fresh and new! Friendly staff! Good speed on service both at the outside counter and drive-thru!

My family has gone to Bruster's for years, but after my last visit, I won't be returning. I ordered Cookie Craze and Brookie but was mistakenly served ice cream with peanut butter sauce -- I have a severe peanut allergy. After one bite, my throat began to close which led to a trip to the ER. What's most disappointing is how the situation was handled by the adults that run this business. I had to follow up repeatedly and finally got a response a month later when I reached out to corporate. I was told to file a claim that was later denied. Bruster's was not willing to help me out other than giving me a refund after I had to ask!! After seeing other reviews about incorrect orders and allergy mix-ups, I realize this wasn't an isolated case. Ownership does not care fix this issues when they arise. If you have allergies I highly recommend finding a different ice cream spot!! read more

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Incredible ice cream, fun outgoing and personable workers, just a great experience! Keep it up!

Always quick and delicious. Brownie sundae and banana split never disappoint. Half off banana splits when you bring your own banana on Thursdays! read more

I needed to cool down after dinner and had a craving for Bruster's homemade ice cream. It was the perfect dessert for a 94-degree sunny Sunday. The service was quick. This flavor was tasty for being sugar-free. I was able to see specs of coffee granuals throughout the ice cream. I'm glad they have sugar free ice cream. Flavorful, nice consistency. read more

Bruster's Real Ice Cream - Sugar free Cappuccino ice cream. - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

It was very good with a lot of flavors of ice cream and it was a overall amazing experience

Truly tasty, creamy and satisfying ice cream. We love the Chocolate Cherry Chunk and the Chocolate Peanut Butter Buckeye flavors. We served their Peach Melba ice cream with a peach pound cake we baked for a recent party and everyone loved the combination! Even the vanilla is excellent and goes with a pie or cobbler perfectly well. In the Tega Cay area, you can order online or use the drive-through. Be sure to check the flavor list online or using the on-site Q-code as flavors may rotate/change from time-to-time. read more

Bruster's ice cream shop is a longstanding favorite of mine. With homemade ice cream and a wide variety of flavors, it never disappoints. The staff is friendly, providing excellent service with quick turnaround times. Without a doubt, one of the best local ice cream shops I've ever been to. read more

Bruster's Real Ice Cream - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

The ice cream is very good and my favorite flavor is black raspberry. When they make it they send me a text! read more

Bruster's Real Ice Cream - Pints, Quarts & Half Gallons - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

Horrible! I bought a small waffle cone was served a small 1 scoop in a small cup with the waffle in the side. I paid $4.35 for a kid size scoop of ice cream in a tiny cup! read more

Love the ice cream and the staff and service is great , but............ ! it seems as though every time we go the amounts of ice cream you get differs greatly. When you get a three scooper and it's noticeably less than the same one you got last week it makes you think. I I really don't think it's done purposely I'm sure it's probably a matter of training, the ice cream is premium as is the price. Unfortunately as the amounts have shrunk I find myself going to DQ down the street. Unhappy but full! read more

Best ice cream!! Flavors are unique and amazing. Fresh and quality ingredients. Friendly and fast service too!

Love their ice cream! It's creamy & flavorful. Always greeted with a smile and friendly service. Kudos to the young staff!

The ice cream is made fresh daily. It is always delicious. Cars line up out into the street to get in their parking lot.

I have been here sooo many times before. This place used to be my favorite ice cream spot but lately I feel like the ice cream quality has decreased. I had a strawberry cheesecake ice cream that tasted straight like sugar. Even tho it has strawberry pieces in it. My favorite is their strawberry shortcake dessert but other than that I feel pretty disappointed with their other options. Their staff is really nice and besides my latest bad experience I will still go back at some point to give them another chance. Hopefully I will change my mind. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

My fist time visiting this establishment and I must say that this is the best ice cream I've had thus far. I typically frequent Marble Slab and my husband said let's go to Bruster's I'm so happy I had the Oreo and he had the strawberry cheesecake (which he let me try) yummy!!!!! Will definitely go back next weekend read more

Went through the drive thru on Saturday night around 6pm. It wasn't very busy. I asked for a large pineapple shake. I've been to multiple Bruster locations and always get the sane thing. This was my first visit here. When I pulled up to the drive thru window I was asked if I would like to tip the scoopers. I didn't have change and told the young man so. Why is it that everyone wants to be tipped these days? I understand food delivery drivers, sit down restaurants, tipping for haircuts etc but everyone expects it now. When I got home my milkshake was so sour I threw it out. I know pineapple can be kind of tart but this was ridiculous. Like I said I've had these at multiple locations. They all taste the same except for here. I'd hate to go as far as saying it was intentional since I did not tip but this was beyond being consumable. I won't go back. read more

On Saturday morning I started calling Bruster's Real Ice Cream of Tega Cay from their website, 803-548-4070, and each time I received a recording that said, "the number you are calling is busy, please try again later". I continued to call throughout the day and got the same recording. As their website indicated they were open until 9pm, I attempted to reach them through email so that I could possibly order an #Ice #Cream #Cake within their 48 Hour Policy (Needed by Monday by 5, I was aware of the policy, but due to phone issues, thought they might want my business). I received ZERO response and opted to go to PW'S ICE CREAM at 9pm Saturday night! What a God send!! The owner was so kind, so gracious and totally happy to take my order, customize it to my specs, and THANKED ME FOR THE OPPORTUNITY!! We picked up our Cake for a family birthday celebration on Monday evening and it was a total hit!! This morning, I received a phone call from the Bruster's Manager in Tega Cay, regarding the email I sent on Saturday. She indicated "I must have been calling the wrong number because they had no phone issues". I told her I was calling "from" her website. She then told me that "they were very busy that day"..., or, "I must have been calling the wrong Bruster's". She then said "well, if you had reached us our 48 hour policy would have still applied", to which I responded, "had you answered your phone, I would have been within your policy window earlier in the day". Lastly, she said "well I don't know what to tell you, the problem wasn't on our end" to which I responded, "well I don't know what to tell you other than I called PW's in Rock Hill at 9pm, they took my order with great kindness, thanked me, and I will be using them for ALL MY FUTURE BUSINESS!! Bye now!! PSA: If you want my money, learn how to be a decent human being and how to run your business. Oh, and when did America put so many rules and regulations on buying a dang Ice Cream Cake... Thank you PW's Ice Cream and Happy Birthday Kari Newton and Paige Newton!! We love you!! read more

Bruster's Real Ice Cream - Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

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This Brusters has great service and is always nice and clean! I sometimes get the small cone, but they don't give enough scoops, so I always ask for one extra scoop and they don't get an attitude or anything! The prices are moderate and have many different ice cream flavors. Highly recommend this place! read more

Bruster's Real Ice Cream - Bottom flavor rocky road; top flavor cotton candy with pop rocks, in a small cup :) - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

Tried the Coffee Ripple! Great new flavor!!! Brownies and coffee ice cream. What could be better!

Ordered our daughter an ice cream cake for her birthday from her favorite place and was very disappointed with not getting what was shown on the website. Not worth the $30. Save at Harris teeter with a carvel cake that is bigger! read more

Bruster's Real Ice Cream - From website - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

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Thank you Michelle for fixing my mess up. I order there delicious banana split and FORGOT to mention I only wanted vanilla ice cream as they give you 1 scoop each of chocolate strawberry vanilla. And without any hesitation after I went back to the drive-through she replaced it for me with a smile. Thank you again. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

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I arrived at Brister 15 minutes before it closed. I wanted to get a sundae for my husband. I was third in line. They did not take the order for the truck in front of me until 8:58. When I got to the place to order I was told I could only get a cone of ice cream because they were closed. Not only that, there were three cars behind me. Very poor customer service. read more

Ice cream in a stand alone little box, served by teenagers working their way through high school. At least a dozen or more flavors, sure they have the usual Chocolate and Vanilla, but I like the ones that rotate through like Chocolate Peanut Butter Buckeye and Blueberry Cobbler. Yummy. There's space to park and sit while you eat your ice cream. Or you can do the drive through and take it to go. I used to get the medium, but lately I find that the small tends to satisfy the cravings. read more

I love this ice cream spot. I wish they had a drive thru or an online service to have staff bring your order to your vehicle. Get the turtle sundae with the vanilla & pecan ice cream with real fudge. It's pretty awesome. I need them to make mint oreo everyday. Please?!?????? read more

Still trying to figure out the "real" ice cream below the sign.... does that mean I've been eating fake ice cream this whole time? Got here around closing time, but the staff was still friendly and gave us our orders. I tried their "Blast" which is their version of a DQ Blizzard. The size was good for the price and the ice cream was very creamy. I was feeling very un-original that night so I went with vanilla with brownie chunks. It was very good... and filling. Probably not the best idea at 10pm, but it satisfied the sweet craving I had. Their other flavor combinations seem interesting so it definitely will be a must stop and try the next time I am around the Lake Wylie area. read more

There's nothing better than an ice cream shoppe within minutes of your house! We just love Bruster's ice cream and enjoy their many premium ice cream rotating flavors, handmade concoctions and seasonal flavors all throughout the year. We are frequent customers here and will be for as long as they are here. Whenever there is good weather we love to take our girls for a cone and enjoy their outside seating area together. The staff is very helpful and always kind to our girls. My personal fav is the graham central station with Graham Ice Cream with Graham Cracker Swirl and Chocolate Flakes. Yum yum yum! read more

Ice cream is high quality and they have great flavors. Tonight I got a small which is two scoops and was expecting bigger scoops for the price. read more

My family and I have visited this Bruster's location for going on three years now. The ice cream here is usually high quality and they offer a wide range of flavors, including dairy and gluten free options. The cakes are also really good, but inconsistent in shape and size. Our first birthday cake from here (purchased in 2017) was lop-sided (higher on one end than the other - and no, it did not melt). It was frozen that way and as a result, some slices were larger than the others. Try explaining the differences in cake slices to a group of 4-year-olds...then try reasoning with little Johnny when he realizes his slice of cake is 25% shorter than ALL his friends' slices...the fact that it isn't his birthday doesn't really matter. *palm-to-forehead* Nonetheless, we didn't let that impact our patronage here, and purchased two additional birthday cakes from this location more recently that were well-made and more proportionate in shape and size. Summer time brings about a lot of business here so the wait time will increase. Employees are hit or miss - some know the menu while others don't. Our family has also enjoyed eating ice cream from here several times - we probably visit the store twice a month over the summer and once a month over the winter, and the service has been relatively good...up until this past weekend. Unfortunately, our most recent trip to this location will be our last. There were two (not one but TWO) hairs in our ice cream this past week. We told the owner nicely without making a scene, and she denied it, nearly flipped her lid, and claimed we had planted the hairs in the ice cream ourselves!! Two of our teenagers literally found the hairs in their first couple bites of food, and the hair was not on top of the ice cream but IN IT. It was busy while we were there, so instead of making a big scene of it, I quietly asked for a refund because my daughter and son had lost their appetites and no longer wanted to eat ice cream from this location. The owner (a female) refused to refund the money and continued ranting about us planting the hair in the ice cream, which was ridiculous because we showed both contaminants to her. She said she would get our kids another ice cream but she would not issue a refund. I continued to explain to her that we just wanted a refund for the two ice creams with hair in them since they were inedible. However, the owner continued to claim there was no way the hair came from their employees. I told my kids to sit in the car and wait on me to handle the situation. The owner continued to act completely erratic, and when she started cursing under her breath and calling me all manner of names, I nearly walked away. The people around us were shocked by the scene as well. Finally, another employee eventually took over and refunded our money for the two ice creams we purchased. Had the owner simply reacted with respect, empathy, or offered an apology and just refunded our money, I would not be leaving this review. The way she treated us was insane, and it prompted me to share this awful experience. The sad part of all this is my family has been coming here for years and we've spent a good bit of money at this Bruster's location. It's a shame we no longer feel comfortable eating here. Bad experience all around and the lack of professionalism by the owner herself was the worst I've ever experienced. Buyer beware. read more

Drive thru was very efficient, unfortunately my cookie dough milkshake had no cookie dough and was just like drinking milk. I was extremely disappointed. read more

$18 FOR A HALF GALLON!!! You read that correctly. ANY grocery store will sell the equivalent ice cream for a fraction of that. They have got to be kidding. read more

The worst and last visit to this location. I brought my relatives and children for a treat, only to be told that the coupons I printed from the company website were not legitimate. While the young man serving us was polite, the manager was very rude and even questioned my integrity regarding the coupons, stating that they were photocopies. They were not photocopies and were indeed printed directly from brusters.com Upon explaining to her that the coupons were printed from the website, she responded with, "Let me check," I live near this location but will not return, due to the rudeness and lack of customer service proved by the manager. Even after illustrating her mistake to her, she still did not correct the situation, which left one person in my party of six without ice cream. She continued with her aggressive tone and even tried to get into an exchange with me. This is the worst encounter I have had, but I see that service and honoring their company coupons is not a priority with management. read more

threw our order into our car window and then got it wrong. we wont be back ever to this location,

It is a very rare occasion that they ever have double chunk chocolate or double chocolate Oreo; it is a staple at the MATTHEWS store....I'll bring my business there instead. Always disappointed here; no where close to the service at Matthews read more

I've only been here three times. Not really crazy about the icecream. It doesn't taste fresh. Apple dumpling is NASTY !! I do not recommend it at all . It is not even worth a penny. read more

Love, Love, Love it! They make the BEST ice cream. Fresh! I think it's made at the store. Their summer peach ice cream is to die for and their sugar-free Cinnamon is unbelievably awesome. Well worth the visit! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Fort Mill, South Carolina

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not a huge fan of this location of Brusters. We have been a few times and have found the service to be slow and the servings to be inconsistent at best. I have been to other locations and been satisfied with my experience, but will choose to avoid this one in the future. read more

Oh Bruster's. I want to love you, I really do. But I can't. And the reason is this: Serving Size. I suppose I'm spoiled by my hometown Bruster's where they cram the ice cream in and really give you your money's worth. Here, a single scoop is a single scoop. Disappointing. Also disappointing was the fact that they wouldn't make one of their frozen blasts with yogurt. Something that my hometown Bruster's will do no questions. But I'm not in my hometown anymore, so it is what it is. read more