I discovered a full-flat tire yesterday--with a broken piece of razor blade still stuck in the tread. After trying fix-a-flat (I know, I know), I realized the damage was severe, so I called for a Tripple A service. Two things I've learned about those calls: You wait forever and the guy who comes always seems to have an attitude about it being 'just' a Tripple A call. Within about 15 minutes of my call, a truck from Bryant Auto Services pulled up and a young guy--"Tristin"--stepped out. I told him I was surprised how quickly he had arrived and indicated that I was still in the middle of something in the house. This kid carried himself with such grace and integrity. He told me he to go ahead and do what I needed to do--that he would take about 10 minutes to put the spare on, then would knock on the door when he was done. I felt 100% like this guy wanted to do what he could to make my day better. When Tristin finished, he came to the front door and I commented on his work ethic. When I told him, "I don't even have any cash to give you a tip, which I wish I could do," he replied, "I'm just doing my job." To see THAT kind of integrity, especially from a young guy, was absolutely impressive. I called his work to commend him to the owner, then called AAA to commend him to them. I told them "if I had had to pay for the service call, I would have if it meant having a guy like Tristin do the work." I will keep Bryant Auto Services in mind for future automotive needs specifically because of the service Tristin provided. Well done! read more

they got the job done and offer a 10% discount for AAA members which is great. However, the price for labor was a bit higher than normal. the location is in Pataskala which is far for me. the tow man worked his magic and assured me that his location was trustworthy, reliable, and better over the options i named. i stressed to the tow man how that was a far stretch and would have to go a little over 45 minutes to get to this location. he then notified me that i was covered for a tow back after my car got fixed either when paid for over phone or paid in cash at the drop off location which was a relief to hear. i invested in getting my own part to save as i intend to trade the car soon so i don't see the need in a brand new part. Because i got my own part the price dropped and i was just paying for the labor and tax which saved me about $165 but i guess they weren't too happy about that because afterward, i was told that they wouldn't tow my car back to me because i got my own part. How comical! Of course i wasn't advised about the small detail where i have to use their parts in order to get what was said would be provided to me and was inconvenienced again for their work hours are the same as mine where as places i named gave me a better chance to get to them before they closed. saying you'll do one thing then doing another later is never professional and it's never good customer service to not follow through with what is said to be done just because someone wants to save a dollar. if that's policy, fine. but nonetheless, when an employee says something will be done and fails to include all the "ifs" and "buts" why penalize the customer as if it's their fault? instead, try specifying the terms and conditions prior or face a bad reputation, negative feedback, and loss of future business. so for the high labor, their petty reason to not tow my car back to me, and when my car was finished they didn't bother to call me just my boyfriend and have him pass the message to me as if it's not my car...I rate 2 stars math of expenses new starter repair including labor and tax $355.95 used starter $45 used starter repair including labor, tax, 10% $142.10 total spent $187.10 UPDATE- after my boyfriend got the car back, I look over the invoice and don't see any type of discount! in the discount section it says 0.00% and shows no form of deduction in the summary. I call the next morning, and was just told to believe that it was taken off. the person then states that it wasn't a percentage deducted but a $10 deduction from the hourly labor! that's two different things that result in two different totals and even if that was the case, why doesn't it show that in writing on the invoice?! that's what invoices are for, to show proof of what was done! he then says I can come in and have them make a new estimate showing the discount but it will show that I paid more....I KNOW!!! BECAUSE YOU DIDN'T ADD THE DISCOUNT!!! I don't care if it's 10 cents, $10, or $100 no real business should ever make you feel cheated. twice in one service I was offered two things and got neither. the tow back and the discount were the key reasons for giving them a chance and they failed to be true to their word. this is just another unprofessional, money hungry establishment that can't pull their own weight and the reason why mechanics are so hard to trust. I see why they are ranked as a D- with the BBB read more

Car broke down at bf job. Called insurance co and was assigned this company. Was told no one needed to be there for flatbed pickup and given 90 min. At 7:15pm. Was called at 11pm couldn't get on truck without key. Drove there with keys. Flatbed was acting up and wouldn't lift. Was told go home and be there in a few. Took key off keyring and asked driver if gave him honda key. He looked and said yes. Got home found Honda key and Ford key both missing on keyring. Called driver asked if had ford key cuz easy to slip off keyring. Said yes. Finally get to house at 12:15am. They couldn't find Honda key, which I took off of keyring in front of him and handed him. Driver dropped car and left without a word to us. 5 hours, car was 7 miles from house and 1 lost key. Miserable night and interaction. read more

Just needed a jump after leaving my headlights on all day while at work. Scheduled through AAA. Got text updates and they were there earlier than I was expecting. So nice and informative through the whole process and had me on my way in no time. Thanks!! read more

I recently had my car towed by Bryant Auto Services. It's never a good day when your schedule is interrupted by unexpected car trouble. However, if you are confronted with a situation like this, I hope you have a good experience like I had. Nathan, the tow truck driver who assisted me, skillfully loaded my car onto the flatbed of his tow truck and drove me, and my car, from New Albany to Central Collision on North High St. in Columbus. Nathan was very accomodating. He was also polite, genuine, and a good conversationalist during our drive. It was easy see Nathan was sensitive to my frustration and he did his best to provide me with good customer service. The interior of Nathan's truck was as clean as a working truck can be and the ride was comfortable. I wouldn't hesitate to use Bryant Auto Services again should I need emergency road service. read more

This business does not even deserve a star. I had a horrible experience with their towing company last night. The female tow truck driver should never ever work in this field ever again. She was rude. She was unprofessional. She cursed at us. She got mad with my husband. She was horrible! Please do not use this company. The aggravation and stress is not worth it. They are very unprofessional. this business does not even deserve a star. I had a horrible experience with their towing company last night. the female tow truck driver should never ever work in this field ever again. She was rude. She was unprofessional. She cursed at us. She got mad with my husband. She was horrible! Please do not use this company. The aggravation and stress is not worth it. They are very unprofessional!!!! read more

Left me sitting on the side of the road for three hours and never showed. Called them for an ETA and of course a hilljack answers the phone (shocking). Don't waste your time...call someone else. read more

Towing service left me hanging! I requested roadside assistance through my insurance company and Bryant Auto Services was assigned the pickup. I waited an hour and a half and then tried to call them...no one answered. I waited two hours and called my insurance company. I asked the insurance rep to call Bryant but they got no response (this was an hour and a half before their stated closing hours). I've never had a towing service not show. read more

I have used these guys on several occasions on my personal and business vehicles they have always treated me fair and seem very honest.

My elderly mom had a repair done per the suggestion of Bryant Auto Service. She spent $800 (replaced starter and gaskets) and her car was still not running right. She took it back two times and was told that the car was fine. My mom knows her car and knew something was still wrong so she took it back again. Then she was told that she needed a $300 part so she trusted them and had them take care of it. Her car still wasn't running right and the check engine light stayed on. She told the people at Bryant but they kept telling her the car was fine. She finally took the car to Chet's and spent another $110 and found out that the part that Bryant had replaced wasn't cleaned around it so the air wasn't flowing through. After Chet's cleaned around it the check engine light went off. I contacted Bryant's about refunding the $110 that she had to spend at Chet's but was told that they didn't charge her for cleaning around the part. Who puts a new part on a car and not let the owner know that the air won't flow correctly because it has dirt built up. The sad part about it is that I was told after the install that it was cleaned. Now my mom has drained her savings by extra work that most likely wasn't needed. Beware. read more