*This review is for the Copper Kettle, and not the resort as a whole*
Unfortunately, if you live in Basye and want to eat out, you have one option: The Copper Kettle. I have refrained from reviewing over the past 6 years of living here, but at this point if it saves someone else from going, I'll have been glad.
There are a few things wrong with the Copper Kettle. The staff, the food, the prices, the consistency, and the mandatory tipping on to gos are my main 5 grievances.
The staff:
Bryce cannot keep staff in their restaurant to safe their life. I say this as a former employee. There is little to no training (none in my case), which unfortunately results in poor service and inattentive servers with a lack of answers to your questions if you decide to dine in. A bigger issue than the lack of service from servers is the attitudes they display when serving you. Their bad moods are likely caused by upper staff and how they are treated, but regardless they are working a job in the public and not being professional in any manner. Keep reading to learn how ordering take out doesn't save you from the horrible experience that is the copper kettle.
The food:
Absolutely horrid. I will give them some credit, they have a few items that are good, but a majority of their food tends to be a joke. Their food has made me sick in the past, likely from how dirty the kitchen is (believe me, I've seen it), but when it doesn't make me sick it still leaves me plenty disappointed. Pro tip: never order meat. Burgers and steaks are always under cooked or over cooked, there is no in between at the Copper Kettle. I think I could get past the food being subpar if it weren't for the cost they charge for their garbage food or the fact that it's the only place here. Flatbreads are also hit or miss, burnt to a crisp or still doughy from being taken out too soon.
The consistency:
This has to be what pisses me off the most. While the resorts food is never great, they do have 2-3 items that are edible and work when you need a quick bite. However due to their food being made differently each time, you likely won't get the same order twice tasting right. Something that was supposed to have mild spice will be made right one day, and extremely spicy the next. The queso is to die for, when they care to make it right. But on busy days where laziness takes over it's more like a bowl of warm thick milk, no cheese taste at all. There isn't a single dish on the menu that is consistently made the same.
The prices:
Holy crap. Just go look at them. It's easily $25 for one person to eat. Reasonable if the food was good, but really the food should be great for those prices. Unfortunately, the food isn't even average. Getting a meal and paying those outrageous prices for it to taste inedible leaves one with great buyers remorse.
To Go orders:
With all my horrid experiences, I stopped eating in person and only to go when we needed something to eat in the area. They tip 20% on all to go orders. This is important to know because THEY DO NOT TELL YOU. When this first happened, I was tipping on my to go orders not knowing they were already tipping themselves. It is not mentioned on the phone or when they give you the price, and they are even shadier by not handing a receipt with the food for you to find out. I always tip, but for the resort to tip themselves 20% and not say anything is not okay. To make matters even worse? They tip the 20% on all the orders even though 75% of the time your to go order is incorrect and not as ordered.
I have been coming here for 6 years. I don't eat here frequently but like I said it's the only thing in the area. Save your time and money. They will always disappoint you. There is a lot of work that needs to be done at the Copper Kettle and new management and staff would be a great start. While I have many comments about the rest of the resort, I'm going to chose to leave this just about the Copper Kettle, because Bryce is operating some shady business allowing the CK to continue robbing people of their money for below average food. The community store makes better food, and that's saying a lot. read more