Looking at the previous negative reviews had me terrified for my 17 year old son. However his experience was the complete opposite from day 1 of his admittance I have nothing bad to say. I every day every night! I spoke to him Every single time I called. Unless he was at rec or lunch or therapy! Staff was very professional Patient and kind and that alone brought a calm to this stressful situation! My son was ready to go home but he also said he wouldn't mind staying a few more days it was good for him. read more

Brynn Marr Behavioral Healthcare System - Lobby area - Hospitals Near Me - Jacksonville, North Carolina

Awful place. Dr that sees patients is not in person and is virtual. They messed up my kid's medication schedule which made him not able to sleep. Then they added a medication. The Dr kept trying to tell my kid that he tried to kill himself multiple times (not true). We finally went to the police department per instructions from an attorney. They gave some great insight into how this place works and that they are in trouble with the state for their practices. Per their instructions we then filled out an AMA form while fighting to get him out. When we came to visit he would tell us how he couldn't sleep and about having to go into a small room with all the patients because of a kid losing his marbles every night. He told us that the kids in his room stayed up talking all night and wouldn't let him sleep and nobody did anything to help. Here saw multiple fights and one sent a staff member to hospital. read more

I have never in my life, as someone who works in treatment ,dealt with a place that has such horrible rude staff, unhelpful, never answers the phone and when they do they tell you they're too busy. They discharged a patient with out the proper meds, held the person longer than they needed to, even though they kept saying they have a place to go and wanted to be there. I am absolutely disgusted with this place and hope it gets shut down. There is definitely a lot of things wrong please never send a loved one here. read more

I used to work here as a behavioral mental health tech. I feel like this place was a madhouse. I love my job at first, but then as the months went on, I learned that this place does not care about their employees. We're able to be beat on and treated like absolute garbage and then when you've had enough of the mental and physical abuse, they fire you because you're not performing your job right because you're so stressed out and they don't care about their employees. They just care about the money that they're making my experience working. There was great in the beginning. They acted like they cared and then towards the end it was absolutely horrible. I was a human punching bag and emotional punching bag, and I feel like the quality of care for the patients and the programs and the therapy could've been better other than just drugging up your patience and hanging them out to dry. read more

Very chaotic and messy environment.If you really care about your loved ones do everything you can to get them out!These people do not care and are only here for the check from my experience.They'll leave you feeling worse than when you came in. read more

Like any facility Brynn Marr has kinks to iron out but overall it is a solid provider of much needed mental/behavioral health care. I have experienced several facilities both professionally and personally and the overall vibe at BM is strongly rooted in compassionate care and a desire to make a difference in patient lives. *Although I am currently employed (about 60 days) by Brynn Marr, I was not compensated or coached in leaving this review. read more

What a joke. I stayed there for 4 days. The entire time I was there I was told to take medications with out even seeing a doctor. Trying to talk to someone eone about what was going on in my life was not an option. They don't want to hear about your problems. They literally want to medicate you. The type of care in this facility is purely "medicate them". Not very fair to people who don't need the medications. Once they realized I was not taking meds, out i went. They do not offer any type of counseling. The only member I could talk to was a nurse who took a few min here and there to listen. Overall, if your not taking there meds, they don't want you. Sorry, this place did NOTHING for me. I left as confused about life as I walked in. Horrible place! read more

Terrible facility that is understaffed. Some staff are decent but some just don't care and are there for a paycheck, doing the minimum possible. The possibility of fraud, or abuse, exists as the facility does not discharge on weekends. So if your 72 hour review is on the weekend your staying until Monday. So Brynn Marr has guaranteed itself income whether the patient needs services or not. I also know that medications prescribed by outside providers are not given. I brought medications for a patient and was told that they would have to go through a review process and then they would make the determination to give, or not give, the medications to the patient. That is a patients rights violation, the facility has no right to interfere with a patient/doctor relationship. Most of the patients are not receiving any help and are being used as a cash commodity. read more

if your child gets put here do not take this place as a safe heaven. they had my child walking around without a bra on or sweater to cover up. they allowed her to get sexually assaulte. she is a fully developed child who wasn't allowed anything to cover up. then told me the cloth I sent wasn't approved but the bag was never opene. everything was in the same spot and tied the same way when I got it back.... read more

It's a fucking nightmare I Send my son to the mental hospital for suicide issues that was the biggest mistake the staff was rude they wouldn't even let my son Call us The staff and patients made him even more suicidal then he was He told us we barely got anything to eat and you couldn't even stay in your own room you had to get up and do everything with all the other kids and kids were screaming Beating other kids up! My son got beat up in the shots what he told me but it's a good thing that he defended himself I do not recommend this place My son wanted to sit in The calm down chair Which is not comfy at all what he told me And he also said that his friend couldn't be with him because his staff told him that some got molested! WTF! Also not something you want to say to a 10-year-old boy! This place is a hell hole do not send your kids here whatever you do!!!!! WARNING! read more

worst place ever. was involuntarily committed to this shitshow and was promised therapy + resources but was never given access to them. this place needs to be shut down, the quality of care is absolutely disgusting read more

I was involuntarily committed here as a 14 year old. This place will leave you far worse than you might have been before admission. The staff in some units may be nice, shoutout to Mr. Andy and Mr. Donald, but the kids here are horrible. The other patients here constantly were racist both towards the staff and the other patients, not to mention sexist, homophobic, and transphobic. As someone who isn't straight myself, getting called a fag and a tranny the moment I walked in was not a pleasant experience. I was also groped and sexually harassed both verbally and physically on more than one occasion. The visiting hours are a nightmare for my family because I was three and a half hours away from home, and the only times they could come is 9am for twenty minutes at a time. My poor mother would drive 7 hours in one day just to see me for 20 minutes. The staff also let fights happen on numerous occasions. One of the fights was bad enough that a kid broke his fucking wrist. The fight started because the victim was constantly being harassed because he was black. The staff did nothing to stop kids from being racist or homophobic and let them say every slur in the book without any denouncing. The food also sucked ass. On top of everything, there is a really specific system that they have for releasing patients. If you dont know how to play along, you could be here for more than a month. Luckily I got discharged after 11 days, which was far too many. No real therapy went on at the place either. I would rather be tortured than end up in this hellhole again. read more

DO BOT SEND YOUR CHILD HERE!!!!! My 16 year old daughter went in as a IVC. She had made a couple bad choices and needed a little help . in less than 24 hours after being there she was in a altercation, and given meds that I did not authorize them to give her! On top of that no one called me until a hour or so after the fight occurred! I will be doing whatever I have to do to get my daughter out of this place! They don't give a damn about your child! Get them help from home read more

Never send anyone to this place. absolute hell hole. The staff sit back and watch fights until someone starts bleeding. ever heard the saying damned if i do damned if i don't? well, if you get in a fight you stay longer, understandable. but if you don't fight and get in a fight you stay longer. My mother had to remove me I was there over a month. It is impossible to get out. their solution for kids that become "too much" is to dope them up and they look like zombies. drooling slurring slurping fuggin awful. When I was walking out there was a patients mother raising hell at the front desk about her daughter having a broken nose and they didn't even tell her about it. i forgot which unit i was in but it was the male teen unit. there are a couple good memories. more bad then good for sure. we were all outside and there was this kid who jumped on a ledge and climbed a fence. ran around on the roof taunting staff. they called the cops and he ran. I still give props to him. read more

DO NOT send your loved one here if you are poor! First, they did not really help my child, couldn't even get to the bottom of her issues then sent her off with poor aftercare instructions. If your kid doesn't play "the game", they can be stuck there forever. I think the other patients helped her more than the staff did. They also have an unrealistic belief that people can just pay the exorbitant amounts of money charged for mental health. They would rather ruin your credit than work with you. I'm less than 30 days out from my first statement and they've already put me in collections. read more

This place nearly let me die. Okay so I had a medically induced psychosis as a result of an adrenal crisis. Purely medical, and not caught by the MDs at the first hospital - so I get sent to Brynn Marr. I nearly died. I have Adrenal Insufficiency (hypocortisolism) and am 100% corticosteroid dependent. I told them I needed my steroids; they accused me of "faking" while other patients were genuinely concerned I was going to die because of how sick I looked. They literally wrote "hypochondriac" in my chart...OVER A MEDICAL CONDITION I ACTUALLY HAVE. It took TWO WHOLE DAYS for me to get corticosteroids. My boyfriend and mom were calling the facility frantically to explain that I needed them. I got sicker. My boyfriend knows my condition, and knew I was going to die. He drove 6 hours with a laminated medication schedule and brought ALL of my meds including my steroids. If he hadn't, Brynn Marr literally would have been the last place I ever saw. Also, Kristy (Care Coordinator) says that Dr. Sanchez is going senile. The man in charge of your medication and your RELEASE barely knows what the fuck is going on. The other care team members have literally said he needs to retire. Also, there's no medical doctor there. With chronic pain being such a risk factor for suicidal behavior, they really should have one. Out of 8 girls, I was one of 4 that had a chronic pain condition. Half the unit. No doctor. If you have someone in that needs out, I got out in 5 days by playing their stupid game. 1. Always be super polite to the staff (even the abusive ones). You have to be over the top if you actually want to get anything. It's not "Could I use the bathroom?" It's "Hey, I know you're really busy right now, but if you could unlock the bathroom for me when you get a chance, I'd really appreciate it!" + smile. Yep. Even using the bathroom requires kissing ass. 2. Don't refuse meds - they'll say you're not trying to get better and try to keep you longer. 3. Make the most out of your time with your doctor/therapist - really lay it out there that you're stable. Dr. Sanchez wanted to talk about my 4.1 GPA more than why I was there. Impress them. 4. They wouldn't let us have hair bands - ask for the hospital socks, chew the elastic off the top of the sock and you've got a scrunchie. You have no resources in there but I figured out about 50 ways to use those goddamn socks. 5. Eat their food (it will make you sick) but if you don't, they'll try to keep you longer. 6. If you ask to be placed back on a medication you were previously on, if it's a controlled substance, (in my case, Vyvanse which I had been on everyday for 4 years), they will keep you longer to "make sure you aren't addicted to your medication" - literally what I was told. 7. Participate in EVERYTHING. GLEEFULLY. 8. They say that going into the "quiet room" won't affect your "progress" but it's a lie. Don't fall for it. I watched some poor chick really buy into that and I wouldn't be surprised if she was still there. All in all, this place nearly killed me due to incompetence, negligence, and plain uselessness. People like Kristy and Adam (sports therapist guy) genuinely care, but are working under some of the worst circumstances. Don't go here. Don't send your kid here. The only way it could potentially fix your past trauma is by giving you new shit to be traumatized over. read more

My daughter was placed there in January 2017 as an involuntary commitment. She had told the doctors at a previous hospital that she just wanted someone to talk with and that would help her through her anxiety. They transferred her to Brynn Marr instead. After a week of solid yelling, cursing, and threatening (yes,) our daughter was finally released after a week-long stay. That place is a prison! It took my daughter months to tell us about her experience there. It wasn't good. It was infuriating. She told us that a nurse had hit her during her stay but staff at the hospital assured us that she had not been hit. Of course not. God help you if you or your child gets sent there because he's the only one that'll help because you won't get it there. This place needs to be shuttered by the state and never reopen their doors again. To Hell with Brynn Marr and their employees. read more

My son has been there since Sunday on an involuntary commitment. So I took him clothes and shoes around noon on Monday because he was taken there wearing no shoes and only paper scrubs. I was giving information about visitation and phone privileges but told as a parent U could call him at anytime. Was told he had down time from 12:45 to 1:30 so I called but could not talk to him because he was sleep. He was allowed to call me that night at 5:45 to ask if I would bring him some clothes (which I had already done) but they still had not given him them. He then told be they have him a shot not long after he had got there, no one never called me to ask my consent of even inform me at anytime when I would call to check on how he was doing (my son is only 14). So his phone privileges are on Tuesday and Saturday from 3:30 to 5 I started calling at 3:30 and the phone would ring until it just disconnected, so I kept trying and finally got thru at 3:50 they transferred me to his unit and I was told they were in the gym to call back in about 45 mins. I started calling back at 4:34 and I was out in good for 13mins. Hung up tried calling again and no one would answer, when someone finally answered U was told it was meds pass call back in 15mins. I told her I had been trying to talk to my son since 3:30 and it was now 4:53 and he only had 7 mins left for his alotted phone privileges so she put me on hold for 8mins then answered and said they were going to dinner. So I proceed to ask why give them specified days and times for phone calls if they did not have them available during those times!!!!!! And of course she said as a parent you can call at anytime. My done has been there for 3 days and I have only got to talk to him for 2mins!!! So far I am giving ZERO stars!!!!! read more

If I could give it negative stars I would! My daughter got beat up (filed police report), and attacked by other kids in the facility! The Dr never ever spoke with me even after at least 15 requests over the several weeks my daughter was there! She came out 10X worse than she went in! It's nothing more than a poor excuse for a babysitting service read more