They always take good care of me quick and easy! I had shingles on my eyelid and forehead. The…read morephysicians assistant immediately recognized it and fixed me up with medication to get it under control in 2 days!

Everyone there was kind and empathetic. I was seen quickly by many people in a short amount of…read moretime. I do think my treatment plan could have been more thorough considering I worsened and had to go to the ER the next day, but I'm just one of many. I would go back again.

We walked in about 6pm --- no wait. My husband had sustained an injury (slipping in the shower and…read morebreaking 3 ribs and creating a major hematoma -sp?). They quickly took his vitals as well as performed a cat scan. The doctor quickly evaluated the created reports and met with us and explained in great detail the situation, the expectations, etc. While that was all going on, the assistant brought us warm blankets to stay comfortable (the rooms were COLD). At the conclusion, they provided us with a folder complete with paperwork and a CD with the results of our visit. A fabulous experience. We highly recommend this facility.

Went for the first time a couple of weeks ago. Went on a Friday evening and didn't have to wait…read morevery long. Everyone was very friendly. Dr Matzen was the dr who saw me. He was very knowledgeable and friendly. Would definitely go back.

We reached the clinic at 7:50 pm on Thursday the 26th of March. My son was not feeling well he was…read morecoughing and vomiting. Although it was close to closing time but we were treated with the utmost respect and courtesy. Vickie Payne treated my son and we could not ask for any better care! We also heard about Vickie Payne leaving we are definitely going to miss her!

This was the second time I have been to this Urgent Care. They prescribed me the one medication I…read moream allergic to. They already had this information in their system from a previous visit, I put it on the check in form today, and we even verbally confirmed the medication I am allergic to and they still prescribed it. I had to call the clinic, get a different medication sent to the pharmacy.

Had an issue while traveling from out of state and went to this urgent care. My insurance covers…read moreall urgent care visits but this place does not consider itself an actual urgent care when it comes to billing. The billing office just repeatedly told me they were not an urgent care and there was nothing they could do even though urgent care is in the name and every correspondence I received from them. Everything else was ok.

Not greeted when entering so went to the tablets to check in. There were 4 people at the counter,…read moreone talking to a customer, 2 talking to one another and the other one one the urgent care side. So slow just came in for a urine test for job. The waiting room not moving since being here. Luckily there is a TV in the waiting room. Thinking about leaving no wonder only revieved one star prior to my review. Come to find out she never put me in the system. OMG. How am I supposed to be seen if they don't pit me in the system to be seen. Her excuse was she was answering phones and doing paperwork. Wow. So professional here.

Excellent physicians! Very accommodating and no wait time. Made the experience very good.read more

We had to make a stop at the ER on Soncy during a road trip for a sensitive issue. They were able…read moreto get us into a room immediately and the staff was so understanding, kind, and communicative. They listened to our concerns and treated us with great care. While it is unfortunate to have to stop at any ER, I was thankful it was this one!

Exceptional Care and Compassion! Dr. Tyson at Amarillo…read moreFamily Physicians is truly outstanding. He takes the time to listen, explains everything clearly, and genuinely cares about his patients' well-being. It's rare to find a doctor who combines professionalism with such kindness and empathy. The staff is always welcoming, the office runs efficiently, and I never feel rushed during appointments. Dr. Tyson goes above and beyond to make sure his patients receive the best care possible. I'm so grateful to have him as my doctor -- highly recommend him and the entire team at Amarillo Family Physicians!

They required my FULL SOCIAL SECURITY NUMBER even though I gave them my insurance card. I tried to…read moreinsist that they did not need but their computer system would not accept. blanks. In this day and age of cyber hacks and fraud I cannot believe offices still use this. All my other physical and dental offices understand.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

The name fits this location. My brother had recurring problems that Kenny Doan and Dr Bartlett took…read morecare of quickly and spent the time to properly explain the issues. Kenny is an amazing man that is quite inspirational. I'm sorry that I don't remember the lady's name that helped him also, along with another man. Thanks to all! Joe Maloney

No recomendaría este lugar a nadie que se haga un examen físico de inmigración o cualquier otra…read morecosa. Mi experiencia fue increíblemente mala y escandalosa para cualquier lugar que se hace pasar por una clínica. La primera vez que quise hacerme el examen físico, me dijeron que no podía porque tenía el apellido de mi esposo en los documentos pero no en las identificaciones. Me dijeron que regresara con el certificado de matrimonio original. Aunque había perdido tiempo y gasolina, entendí su posición. Esta vez, sin embargo, me dijeron que no podía hacerme el examen NI SIQUIERA CON el certificado de matrimonio porque tenía que usar lo que estaba en mi licencia. Dijeron que solo tenía mi apellido de soltera en el certificado de matrimonio como si alguien en la historia de la humanidad se hubiera casado CON su nombre ya cambiado. La estupidez es simplemente asombrosa. Luego me dijeron que tendría que esperar el último decreto final del Dr. Uy sobre el asunto y que tendría que esperar una hora y media. Sin mencionar la actitud que tuvo la recepcionista durante el intercambio; debería haberme ido en ese momento. Cuando volví después de una hora y media, el buen doctor todavía no había regresado. La recepcionista tuvo la brillante idea de llamar al gerente, quien básicamente le dijo que podía tener mi nombre de casada en el papeleo. Uno se pregunta por qué no llamaron al gerente hace una hora y media, pero supongo que el sentido común no es algo que abunde en este establecimiento. Cuando todo estuvo dicho y hecho y había esperado cerca de 2 horas y 15 minutos, me llevaron y me pusieron en una habitación donde se realizarían mis análisis de laboratorio. Después de que me pincharan un total de 6 veces con 3 personas diferentes, todavía no había sangre. Decidí pedir un reembolso. Un día completo perdido cuando tuve que tomarme un día libre por motivos personales. No puede tener un personal que no esté bien informado, sea grosero E ineficiente. Como mínimo, elija dos de tres. Le recomendaría que, si esta no parece una experiencia que le gustaría tener, vaya a otro lugar. Ahorre tiempo y dinero.

Delores, my nurse was very helpful and the Dr. spent a lot of time answering my questionsread more