BTS has been absolutely outstanding any time I've needed a puncture fixed or a new tire put on (3+ times now--the roads here have teeth). BTS has almost always let me come in the same day and always fixed the punctures promptly. Once, they accidentally scratched one of my rims while doing the work, and because it was raining that day, I didn't notice it until a few days later. However, when I stopped by to ask them to repair/replace it, they took a look and immediately offered to replace the (rather expensive) rim with no pushback whatsoever. 5 stars for a shop that stands behind their work! read more

A friend recommended this business so I included them in my research. I spoke to Dino who was a great help and I booked my appointment. Good prices and exceptional customer service, too. For me, both are important. My new tires come with free rotation every 6 months, a one year warranty, and a road hazzard plan. It took about an hour and half to do the work. I don't give many 5 stars but these folks earned them! read more

BTS Tire & Service Store - Tires Near Me - Pawtucket, Rhode Island

Tire and maintenance work. I have been going to BTS for at least 12 years. I've had 12 fantastic experiences. Customer service is off the chain. You are treated respectfully and with patience. Thank you BTS! read more

They do a great job and are extremely professional. Always the same crew which is nice. 5 stars. Dean is the man very nice dude, goes out of his way to help you out. read more

Honest the whole way through.ive finally found a shop i can trust,and that's hard to find.fair prices with no upsaling,or selling you what you don't need.thanks guys,it's gained a customer for life read more

I contacted BTS Tire and Service regarding a repair on my 2022 Mazda CX-30. I was seeking a repair on my rear bumper. They were provided an insurance claim number over the phone and told us to bring the car in for assessment. They informed us that if they were unable to complete work on the bumper that they would have the car towed to a shop that could complete the body work. They told us that they work with Geico all the time and their should be no issue managing the claim. My wife received a call from them the next day saying that they could complete the bumper repair as well as other issues found with the vehicle (leaking tensioner and failing battery). They informed us that they were going to contact the insurance provider for us to get everything taken care of on that end. My wife verified with them that they could complete all work on the car (including the bumper). They assured her that that was accurate and that the car would be able to be picked up that evening. We received a call from them that they completed the work in the afternoon and went to pick up the car. We went in told us that they had completed everything and collected payment. At no point did they offer an invoice or offer a walk around the vehicle before moving to collect payment. No paperwork was signed off on before the collected payment. When we went to pick up the car we saw that the bumper had not been repaired and only the tensioner and battery had been replaced. When asked about why the bumper had not been replaced, they informed us that they do not offer body work even though we had been told that they could. That claimed that authorization for repair services had been given when they were explicitly told not to proceed with any services if the bumper could not be repaired on site. They said they would check their recorded line to verify this and offered to tow the car to another shop. Geico covered the car being moved After the car was moved we were informed that outside of towing services, BTS had not contacted Geico as the had originally stated, and that they should have never worked on the car without doing so. BTS charged us for an inspection even though insurance would have covered that. Both the new shop and Geico assessed that BTS had engaged in deceptive practices and (pulled one over on us). We went back to BTS and asked for a partial refund on account of this behavior. BTS refuses to acknowledge that they engaged in deceptive business practices or refund any money. They refuse to acknowledge that they did not contact Geico even though there is not record of said call and we were charged for what would have been insured services. They claim that full authorization was given and refuse to check their recorded line. read more

Exceptional services at very fair prices. Can't beat BTS! Stopped into a local shop that was unable to help with my type of tires and they referred me to BTS. read more

My husband and I are new in town and had to get our vehicles inspected. Got lucky that BTS was right around the corner and had great reviews. Service was super quick, affordable, and painless and all of the staff was very friendly and professional. Then I ran over a bolt yesterday. Called first thing this morning and dropped it off - they had my tire patched and car ready to go within an hour or so. Again, staff was awesome and price was incredibly reasonable. Will definitely be returning! read more

I came in because one of my tires had a slow leak. They were able to plug it and send me on my way for a reasonable price.

I've had such great experiences here. They have serviced more than one of my vehicles, are always responsive, and have been flexible with any constraints I have. I even sent my nephew to them to work on his new (to him) vehicle. Highly recommend!! read more

Went in to check a rattling noise, was told I needed front and back brakes that should be repaired immediately and was quoted $1000. Something didn't seem right so I took I it elsewhere, they fixed the rattling noise for free in literally 30 seconds as it was the heat shield that was loose; and told me my brakes were totally fine. Unbelievable!!!!! Never coming here again. read more

I have been using BTS for over 7 years, thru 3 different used vehicles (Subaru wagon, Maurauder sedan, and now on year 5 with a 2002 Toyota Siena minivan). They are always respectful and clear communicators so you know exactly what you are paying for, and will work with you if some things have to wait for financial reasons. They go the extra mile, literally, to get you thru inspection even when your engine trouble light is giving you grief (chronic with the Toyota). Can't say enough good things about these guys! read more

I'm super happy with the service I've gotten the 3 times I've visited- two were for tire leaks (always something lodged in the tire) they fix quickly. On one of my most recent visits was after going to the dealership who told me that my brakes were nearly gone - a $300+ repair. I went for a second opinion- they thought before even looking, at my low mileage, that it seemed unlikely, and they when they reviewed, confirmed that I still had a bit to go. Now I don't want to risk brakes- but also don't want to complete repairs that aren't necessary yet. I like second opinions. Staff here have been really friendly, quick to respond and do the job right. I will return here. They do good work and I trust them with my car. read more

BTS Tire & Service Store - Always super friendly here! - Tires Near Me - Pawtucket, Rhode Island

Horrible customer service, default answer was "leave it for a day" with no explanation. Clearly can hear it in her voice she just wanted to get me off the phone. Did not ask what was going on or if explain why it would be a day when I questioned her. read more

BTS really came through for my son after he had taken his car to a Mercedes dealership when his car was acting up. They claimed the computer diagnosed that the transmission needed to be replaced. The car only has 93K miles on it. The estimate they gave him was $9,900! Long story short, we called Richard and he had his technicians diagnose the problem. Turned out it was a fuse that cost $600. including labor! Wonderful service. Completely trustworthy. You will not be disappointed if you bring your car to them for service! read more

I went in to get a new tire, they were done in less than 15 minutes, did a great job, very courteous and professional.

Excellent service. Met a friend who has been coming here for twenty years. Brought truck in shop late in the day, provided speedy estimate on tires. Will be buying a set of winter tires here in November. read more

I went in for an oil change, a check up on what was wrong with my AC, and an overall peak under the hood. They changed the oil, told me the compressor was broken on my AC and that it would cost me $800 to fix it and then replaced the right front head lamp and the right rear headlamp. Everything is fine with this, (and I did give the ok to do the work), BUT I replaced the right front headlamp myself not three weeks earlier. And, there was nothing wrong with my rear lights because I just passed an inspection a month before I went in (and had changed both rear lamps myself last summer). I agreed for them to do the work because they had me in a bind. If I said "no, don't repair my lights", I'm pretty certain that when I picked up my truck, those lights would have been out and I would have had to friggin repair them again myself. So I said yes, even though I knew I didn't need them. Lights were not an expensive repair even though I'm certain I didn't need them. But I can promise you I won't go back for even the most minor of repairs. read more

This is a revised review from a 5 to a 1 star, warning others to a seek other options before pulling the trigger with these guys. Looking back on our time here and talking to other shops in the state, my girlfriend have been taken for a ride with these guys for the past few months with On and Off Repairs for my 1997 Toyota Corolla and her 2004 Chevy Aveo, and shall not be returning after the last two assessments. Story Ahead: Every issue we have had has always been catastrophic that needs 100's or thousands dollars in repairs no matter what it is. It's always "Well look at it and get back to you soon", and then followed up by a phone call saying "Oh we have bad news, this ___ needs to happen to ___, it's in BAD shape, it's going to cost a lot, somewhere around ___" in the most exaggerated and way that explains absolutely nothing. My first real indication to avoiding this place should have been their refusal to show me what issues they were referring too/ willing to show the damage that needs repair. Every shop I have been to anywhere has ALWAYS been willing to make it a point to show the repair, which seems sketchy to me if they won't, no matter the excuse. The final straw was this week, going in for a hole somewhere in my muffler system, initially I told them and said they would weld it if they could for 40-50 bucks, which seemed fair and about right. after dropping it off, got a phone call less than an hour later saying they won't and can't do it, and in the most movie scripted dramatic way, told me I need a whole new muffler system, which will cost me $1400 I understand it's a 97 Corolla, but this things when bought, had 2 tiny rust spots on the rear quarter panel, and that was it! It's in solid shape and only have been driving it for 9 months before, and passed all rust inspections those 9 months prior. I told him I would come get the car immediately and there was not a single chance I would do anything before seeking at least 2 more opinions. Did just that, and sought out some other highly recommended places around the state, who both told me the need for a whole exhaust replacement for my car at this time is COMPLETELY asinine and asked what drugs they are smoking, or game BTS is playing. They tried pulling the same thing on my girlfriends car a few months earlier, telling her she needed a whole new reconstruction on her passenger side wheel totaling almost $1000...for a lightly warped rotor! Any person knows this is NOT a pressing issue at all, and definitely not worth a whole reconstruction of the wheel area! Not to mention all the small one off nonsense things they told me in the past: Such as if I don't get my wheel bearing replaced in 30 days of it giving out, my tire will fall off...Yeah, OK buddy. In close: People going here beware, this a shop that WILL take advantage of people who feel don't know enough about cars. read more

We had two tires replaced and rotated and the alignment done. The new tire started losing air the morning after because the rim wasn't cleaned properly, they corrected it quickly but I doubt we will return. read more

BTS tire repaired my AC today. They were great every step of the way- called me to keep me informed, and was ready sooner than expected! Will definitely use them again in the future. read more

Nicest people to deal with every time. My husband and I have been taking our cars here for over 13 years for various repairs, oil changes, inspections, tires, etc. Always fair and reasonable, quick turnaround time, and friendly service. Also, best prices around on tires. read more

I work within walking distance so BTS gets all of my car service business. Never had an issue with them until a couple weeks ago. A "clunking" noise from the rear was getting progressively worse. I took it to BTS and told the counter guy that it sounded like it was coming from the rear axles, maybe brakes or something. The ended up doing a complete brake job, replacing the calipers and rotors for $750. Unfortunately, I noted on the drive home that it didn't fix the problem. A couple days later they sent me an online customer satisfaction survey. I rated the service poorly and the owner called me about 10 minutes after I returned the survey and asked me to bring the car back in, pledging they would fix the problem for sure. I dropped it off again and they fixed it. Turns out Toyota had issued a technical service bulletin describing the problem exactly as a drive shaft issue. BTS lubricated the heck out of the drive shaft to see if that would work rather than complete replacement and it did. They did not charge me for this service. Bottom line - they fell down on the initial service but came through on the recovery. This is the only negative incident I've had in 3 years. The staff has always been friendly, efficient and knowledgeable. I'm a fan. read more

I was there today for the first time. Polite, professional. They were emphatic. Help me understand what my car problem was and what options I had. I was actually refer to them from a friend. I'm glad I went. Definitely will go back to do business with them. read more

I have had BTS work on my last three vehicles. They kept my 1988 Escort GT on the road of over 200K miles, my 1999 Wrangler running flawlessly for seven years, and now my 2006 Golf GTI working perfectly. I bought all three new and only let the dealership fix warranty/recall issues. BTS does a great job every time! I will never take my vehicles anywhere else. I drive down from Woonsocket and know it's worth the trip. read more

Highly recommend. Friendly, honest service and they took my car in for same-day (same afternoon) state inspection, even though they clearly had other customers. (Inspection completed within an hour and a half, with just a burnt-out brake light repair.) I will be bringing all my car service work here from now on! read more

I used to go to BTS regularly when I lived in Providence and I found them to be reliable and honest. Recently I was back in Providence for an evening and had minor car trouble. When I went back, they immediately came to help without hesitation. Strongly recommend! read more

I was shopping around for tires after the dealership quoted me an outrageous price. They had the best price and a Friendly staff. 1 tire needed to be replaced after I hit a major pothole and I was pleasantly surpirsed when I called them that it was covered under the warranty. Overall I was very happy. read more

BTS staff are friendly and efficient. My first encounter was earlier in the year when I moved to Rhode Island and needed to get my inspection test completed as well as an oil change. Had an appointment for the inspection and oil change but due to a miscommunication only the inspection was completed. They were apologetic and prioritized my oil change after realizing the mistake (not a big deal, things happen and they have a decent waiting area with coffee and a tv). Earlier this week my car's check engine light went on and was being generally difficult. I called on Wednesday morning, and not only were they able to fit my car in, they were also able to finish the repairs by the end of the day. Overall, thankful for the prompt, efficient service; will definitely continue to be a customer. read more

i wasnt going to do this but accountability is important. my car was overheating..i had it towed from boston. $75 diagnosis they said i needed dual assembly fan. okay. i pick it up and stressed that im driving back to boston. 'no problem' they said. 'its all fixed'. before i even reached dedham (halfway to my destination) it overheated...i pulled over just before it reached the red. i had it towed back. they said you need a new radiator...i asked if that would fix the problem. they said it should. i didnt even need the assembly fan..they said now your ac is super cold...i have a convertible i wasnt concerned about the ac. they charged me double the aftermarket price plus labor the mechanic who worked on the car wouldnt even come out to speak with me...they sent out the manager or asst manager. okay, i paid...but you misdiagnosed totally. what i needed was a coolant temp sensor $18 plus 1 hour of labor. yes i took it elsewhere and had to pay another diagnosis fee. i told bts they didnt fix the problem could they at least give my $75 back. they said if u buy a new radiator we will subtract it. my housemates had referred them...but trust me...NEVER AGAIN!!! pt cruiser 2006 114,000 mi read more

I called many other places in the Providence area looking for Continental tires for my Corolla, and the prices at BTS were the lowest by far. They didn't have to special order the tires, either. From the first phone call to new tires on my car, it was only 1 full day - and the price for mounting and alignment was totally reasonable! The guys were helpful and friendly and didn't try to upsell anything to me. I would definitely go there again ! read more

Not knowing anything about cars and having your suspension break on you when you're in from out of town is extremely scary. I am so lucky to have chosen to bring my car to BTS Tire & Service Store. They were very friendly, understanding, and patient with me, taking their time to explain their diagnosis and treatment for my car, as I was having a minor panic attack. They are honest and genuine guys, and I am more than comfortable bringing my car back to their garage if I ever run into any car troubles around that area again. Thank you guys for being so great! You made a stressful situation way more tolerable for me. read more

I'm somewhat new to the area and was stuck with a flat tire. Looking around for what was nearby showed this shop right down the road. I called and confirmed I could just drive in and they had me out in an hour. I was looking at having to replace the tire (expensive) when they confirmed they could patch the tire. $25 later I was happy as could be and will gladly come back again. read more

I have been going to BTS for 9 years and was disappointed last year when my car needed to be serviced 3 x in a row and paid almost 1500.00 for the repairs. One of those bills was $900.00 I asked the owner to take some money off because I did not think the work they did and frequency of my 3 repairs in a row was not warranted and received $100 in return. I let the owner know I was not coming back because of all of the above. Took my car to another mechanic and he reports they did not do good work and had to pay this guy another $500.00 in repair. I do not recommend them at all. I am not sure if they always needed to do the work they did on my car. read more

ALWAYS the most courteous, honest, fair and nice place to go for car repairs.

These guys are great! They have come to my rescue many times:) They're fair, communicative// knowledgeable, & super speedy! Thanks BTS!!!

I am super happy with the service here.I just got my car inspected this morning. I have been going here for years and never had a bad experience. The customer service is great. The prices are reasonable and work is guaranted. I've never had an issue with the work that was done on my car. They are a great company and I have and will gladly recommend them to anyone. read more

The only thing missing is the E in BTS. The service there is great. I purchased my tires there last year, I hit a pothole last week and got a flat tire. I called and they were very quick to replace my tire. I've been going there for the last three years. The prices are very reasonable and the staff is awesome - especially Dino and Mark. I would definitely recommend BTS to anyone looking for great honest service. read more

We brought in a car who's exhaust system suddenly went bad. Didn't really know what was wrong with the car, as it sits so low to the ground tha t I can't even get my head underneath it. The mechanic told me that I needed to replace the muffler, as well as several other points along the exhaust system, at a price of over 600 dollars. I left with the quote (which, also, didn't ahve any details on it either). I then brought the car to a major auto repair chain (meineke, in south attleboro). They SHOWED me what was wrong, underneath the car. This auto repair business that I instead went to for the repair fixed the vehicle for 208 dollars. BTS clearly were trying to get me to replace parts that were in good condition, as well as to fix the broken muffler. ALWAYS get a second estimate, especially if a mechanic try's telling you that there are multiple problems, which you didn't even know about. read more