One of the few in the area that takes credit/debit cards in self serve…read more One of the bays also has a dryer, however it does not really do much good however other than that, everything you could possibly need, including a drive through, is here.

Self service bays feel neglected. Drippy power spray handles. Tri Gloss applicator didn't work in…read moreleft bay and neither did the air dryer. Overall it feels like they're running lean on cash and can't afford to keep up on maintenance. The automatic wash is ok. Nothing different than any of the other automatic wash places in the area. Staff are friendly in that area.

The winter muck shell coating on my car was starting to take on a life of it's own so it was beyond…read moretime to show it some love. Plus I knew that my wife would be thrilled to receive a clean car back as a surprise. I was in the area on other business and was hoping there was a hand wash place that could take good care of me. Enter Ralph's. I called ahead to inquire if they could handle the rack on top of the car and they said they were pretty sure, but if it was convenient, to come in and they would take a look see. Turns out the rack was not an issue and despite the fact that it was an unseasonably warm Friday afternoon, Ralph's was able to process my car in a very decent amount of time which is usually not the case at car wash places on nice days in the wintertime. I needed 'The Works' which is not cheap, but I knew it was both worth it and needed. There were a few up charges to note, like most places, they charge a little more for bigger vehicles; and mats were not included, they were extra, $8 for a set of four, which I feel should be included. Having said that, the car came out looking great both inside and out. When I checked out, they gave me a discount of some sort which negated the oversized vehicle add on charge, and to boot, gave me a stamped receipt that was good for an exterior wash in the next 7 days. So a great experience was had, the customer service in the lobby was expedient and friendly; and the best part of all, was that my wife was floored at how well cleaned her vehicle was and commented that she would be going back to Ralph's because they do a better job than some of the other places we have tried. Get it cleaned at Ralph's!

I got there 5 min before they opened, and the sign on the building was lit up and said open. I went…read moreinside and he said we're closed I said sorry your light was on, and he was so rude and said it didn't say that. I went outside to wait until 8 am. When I came in he continued to treat me with an attitude and told me I should have seen the sign on the side of the building. I said how are new customers supposed to know this. TJ unfortunately was the manager so I could nothing about it. I did get my car washed, and mad sure I tipped the guys good, they're not responsible for the manager treating customers like dirt. I will never step foot in that establishment again.

Poor drying, soap left on car, no tire shine on $20 wash when asked they say it doesn't work but…read moreoffer no refund. Workers stand around and don't spray vehicle down

Damaged my car with the spraying wand and then denied it. I heard the guy hit my door and saw his…read morereaction. Liars.

Quality, informative, and good communication PPI. I've had several lately, truck shopping across…read morethe US.

Once again, I had the opportunity to place my trust in Bockman's to solve a problem…read more They came through like champs, and my problem is solved. As always, they provided transportation with an amazing young lady named Sam. I never doubt that the work is always performed with honesty and great expertise. In the world of automotive repair, you can't always trust that the work was performed properly nor honestly. My experiences with Bockman's have proven that they never provide less than a 100% of quality service and trust. I definitely value them.

Seriously I just wanted my car washed. Apparently the machines have some sort of special key…read morepresses you have it. So you need assistance from the guy to use the credit card. Then the guy has to come out and help you with the credit card machine because it takes a secret number of key presses to work and then you have to sit there and listen to him tell you the complete history of the machine, why he hates it, how it's a pain in the butt to come out, etc. Basically everything but his mother's birthplace. It's probably OK for self service, and it's one of the few brushless in the area, but I think I'll Drive a few miles.

My daughter is attending NIU and playing softball far from home in Southern California. Her car…read morewas sent to DeKalb in August, so she can have transportation. Unfortunately, she began having issues with her headlights and after a few FaceTimes with dad... I looked for a local shop to help us out. Called Greg at Bockman's and explained the situation and her tight schedule being a student athlete. He helped navigate her time restraints and they were able to fix a wiring failure and a check engine light that happened to come on while she was driving there. Turned out we needed a new gas cap. As a dad who is no where near his daughter to help her out. The folks over at Bockman's were kind to my daughter and very helpful. Comforting knowing there's a local shop I can trust helping us out if the need should ever arise. Thank you!

I've taken my truck here a couple times now, and the are always very accommodating and…read moreprofessional. There aren't many places in the area that can work on diesel trucks so I'm glad this is a good place. It's part of Bockman's too which is a plus, as I've had great service form them too. It's a shame Bockman's isn't open on weekends though.

I had my 2003 Hyundai Santa Fe towed here the Sunday after July 4th. My problems began on July 4th,…read morebut traveling out of state over the holiday weekend prohibited me from getting my vehicle looked at sooner. Fortunately my breakdown happened less than 50 miles from home. Despite not having had an appointment, my car was checked-out the first thing the next day, on Monday morning. Awesome. Jay (service advisor) called to tell me how much the shop charges per hour before the mechanic ran a diagnostic test on my vehicle: $115/hr., but I was fine with that. At that point what was I going to do? Find another mechanic? No. I live an hour away from Brian Bemis. Jay called throughout the week to update me on what was going on, which I appreciated. A couple of small repairs (ultimately no major problems) turned into about 6 fixes, so the bill added up quickly. I picked my car up on Friday, July 11th and it's been running just fine since the repairs. I was a little bummed it took 5 business days to fix only minor issues, but this was primarily due to the fact that they don't have all car parts in-stock (at least not mine). There were about half a dozen things to be repaired and my total bill after tax was about $1800. Yes, going to a dealer is expensive, but they also work with my specific car day in and day out; Jay even told me about an ongoing recall (ongoing since 2006!) with the subframe of my car. No other mechanic had ever mentioned this to me, but any non-Hyundai certified mechanic presumably wouldn't have know about this. My car is only worth $2500, so I likely won't continue to dump money into repairs. However, this dealership's body shop is fantastic, top-notch and professional. I have zero complaints. They even vacuumed out and washed my car. My tires are still shiny almost 2 weeks later. A little 'thank-you' for the $1800 worth of business? Probably.

I was very pleased with the customer service at Brian Bemis Auto Body and Collision Center. Dan…read morePaulsen was extremely professional, congenial and helpful. It was very nice to be a valued customer. I highly recommend them for honest, top notch service.

After dealing with another Toyota dealer found that Bemis had the Tundra I was looking for. Came in…read moredealt with Aaron who was very cordial. Was able to make a deal. Not an exceptional deal but one I felt was fair. The staff here was helpful and considerate. I have been using another Toyota dealership for years ( since 2008). I think I found a new dealership to deal with. They were able to give me a better price than the one that gives you the bottom price and no dealing.

The service department has been excellent to work with. I take my Prius there for regular service…read moreand they keep me up on items that need to be address. Anytime I have had a problem, they are there for me and have helped me find the solution.