Kay is amazing! She does such a great job grooming our pups--they always come back looking perfect…read more We've been bringing our dogs to her for over 10 years now, and she's consistently been reliable, friendly, and talented. Highly recommend!

Kay is so sweet, patient and very accommodating. My pup, Bean, hates getting her nails trimmed and…read morecan be overly dramatic to the point where other groomers don't want to deal with it and I would have to take her to the vet but Kay was very patient and gentle with her. I would highly recommend Kay's Pet Grooming.

I brought my dog here for the first time last week for a grooming service and was disappointed with…read morethe results. When we got to the place, there was dog hair all over the floor, I chatted with the manager there and they mentioned they wipe the floor 2-3x a day so I must've come during the tail ned. The appointment which typically takes 2-3 hours ended up taking 1.5 hours. They request payment and tip before they bring you your pet. I had some feedback that I shared with the manager and they reassured me that they care deeply about the salon and grooming service so I know they're working on improvements. They were happy to take my dog back to another cleaning, but I didn't have the time. I appreciate the time and effort the manager took to call and chat about my feedback.

My puppy stayed for two weeks at Paw Sweet Paw, and I have to say the marketing does a better job…read morethan how the business actually operates. Prior to the stay, I was told first-timers get 1 week of free boarding. Knowing that we'd be out of the country for 2 weeks, this was perfect, on top of thinking the workers were nice. I also made sure they would be sending photo updates EVERY DAY via email and that there are cameras in the play area for us to check on him. As the front desk lady could tell, I made sure to make their lives easier, so I printed out 2 A4 sheets of things to know about my pup, being as detailed as possible so they wouldn't be confused about what to do since he's still a puppy. Two weeks later, we had to ask our friend to pick him up because they said no one could help release the pup on Easter Day. When they went to pick him up, both the bowl and the bed were missing, and they couldn't find them on the spot. They had to be delivered the day after, and ONLY because I made that phone call to confirm if they could find my puppy's bowl and his ginormous bed. During those two weeks, we clearly informed them that we would be out of the country and that SMS wouldn't work, yet they didn't remember until I emailed them, twice. Over the 15 days, I could barely see my pup on the camera, and I only received THREE email updates and one 10-second video of my puppy, which didn't even show anything meaningful. It felt like it was recorded just for the sake of sending something. One of the updates was also sent only after I emailed them the second time. Being told we'd be getting one week of free pet boarding for first-timers was WHY we chose to stay here. The staff also told us we could call for a refund if we were mischarged. Two weeks later, when we called, the lady told me they were going through reorganization, so workers were moving around, maybe that's why things were missing, and that the free first week only applied to daycare. I would have to speak to the manager about my concern. The manager obviously had the answer in mind and avoided my phone calls a couple of times, on top of my calls getting hung up more than 2-3 times during transfer. When she finally picked up, without hesitation to my question, she said she couldn't refund me for the first free week, but she could offer me a discount, or a free daycare day or some other discounts. Lol. What's the difference between giving me back a 1-week refund as your team promised versus a discount? Why not solve the problem instead of dancing around it? Why am I getting "punished" when your workers told me the wrong thing? Sure, you might lose a couple hundred bucks, but what's more valuable is that you're losing is a customer who will no longer trust your business, and the word-of-mouth effect that could've helped bring in more customers. As a business owner, you should understand better why pet owners trust you with their dogs and what they expect, especially in Orange County. Unfortunately, our first experience was horrendous and extremely disappointing. The level of disorganization and hassle is beyond disappointing. If you're looking for a pet boarding hotel, I strongly suggest finding somewhere else. Like the lady said, they're going through reorganization, so they might be too busy taking care of customers right now anyway.

We've been bringing our Japanese Akita to Lucky Paws for almost 7 years, since he was just a few…read moremonths old. Anyone familiar with the Akita breed knows they can be strong-willed and have very distinct personalities. Our boy definitely lets you know when he's unhappy about something. While he has never bitten anyone, he is very vocal and communicative when he doesn't like being handled. Despite his temperament, the team at Lucky Paws has always treated him with patience, professionalism, and care. They understand his personality, work with him calmly, and consistently do a great job grooming him. It's not easy finding people you trust with a large breed dog, especially one with a mind of his own, but we've never had concerns leaving him in their care. After nearly 7 years, we're grateful for the kindness and dedication they've shown our dog. We highly recommend Lucky Paws to anyone looking for experienced groomers who truly care about the animals they work with.

The staff at Lucky Paws have been great with my dogs. They do a good job and they're really quick…read more For years I went to other groomers and thought it was normal to take 4-5 hours to groom one dog. Lucky Paws gets the job done in just 1.5 - 2 hours. They listen and work to groom your dogs according to your requests. Reservations are easily made online. Confirmations and updates are texted. Also, my nervous dog isn't traumatized when she goes there, which is comforting.

They don't want to take my dog in because when he was Little, he would bark, but now he's older and…read moreI told her to give him another chance and owner doesn't want to. It's been years since I'm taking him. I literally had to beg her. She still said no

Milo has been coming here since he was puppy! He's now 13 year and we still bring him here ! I love…read morethe owner. She's really good at what she does and prices are great too! Milo i Antonia is my favorite

We recently left our puppy, Boba, at House of Woof for his first overnight onboarding with added…read moredaycare, and we had such a great experience! Boba had an absolute blast. You can tell the staff genuinely care about the dogs. They're so kind, attentive, and communicative. We loved receiving email updates with pictures throughout his stay, which gave us so much peace of mind, especially since it was his first time. One of our favorite features is that they have cameras, so we could check in and watch Boba playing and having fun anytime. It made us feel really connected and reassured. A special shoutout to David. He was incredibly friendly and explained everything clearly, which made the whole process smooth and stress free. Overall, we felt so comfortable leaving Boba here, and it's clear he loved it too. We will definitely be bringing him back. Highly recommend!

In response to your response to my review. Your "private play "is 20 minutes while the rest of…read morethe time diego was thrown in a crate. That's what I was informed the day that he went for 4 hours and he only played 20 minutes . When the incident happened with diego being grabbed by a big dog, you guys gave it no importance, since that dog continued to be in open play ( I saw him on the camera all the time ) I am surprised the staff saw diego showing teeth, most of the staff there are on their phone all the time, not paying attention while they supposed to be "watching the dogs". With the exception of a couple of people that showed cared but they were not there when diego supposedly showed his teeth. Diego is a very lovable small dog, he is not a big vicious dog, and is very strange that at Paws Chateau he NEVER shows teeth or does any of the things you said, in fact, all of the staff there love Diego, and he has fun with the other dogs. In your daycare you guys never even checked to see if he was up to date with vaccines, just like you probably don't check anyone else's . So it surprises me that this facility says they care for the animals.The truth is that you are right, digo likes to cuddle or be loved and the staff was too busy on the phone to be paying attention to him.

Great experience. I love how quick to respond and very professional. Will be going againread more

Took my dog in to get cleaned after a dirty but fun time at the beach. the inside is fairly clean…read moreand it actually doesn't smell like moist wet dog which i think is really common. I paid 45 for a bath for my dog with trimming and ear cleaning. I will say the guy who handles the front desk is kinda difficult to communicate with and i had a lot of struggles booking over the phone. My only thing is that I am not sure if they were understaffed or overbooked but the bath for her took almost 2 hours so I was waiting in the area for a pretty long time. Her coat and skin have actually been really good since bringing her, so I'll probably be back but hopefully the wait won't be as long

We had such a great experience with Dave! We elected to do in-home training sessions for our…read more(roughly) 1.5 year old pup, Knox. Dave was super patient and informative and gave us great tips for helping with Knox's energy and excitability. Not only that, he did a great job navigating our other dog, Maddox who was along for the ride and sometimes really interested in Dave's treats! Dave helped us with methods on how to help handle Knox's excitement when new people come into the house and to keep him calm when he sees dogs on walks and some things in-between, providing step-by-step instructions for ways we can work with him to get him to those calm places. We really liked his approach and the kindness he showed our dogs. So many places we looked at used electric collars and it was not something we wanted to do, so we were really happy when we found Dave!

Dave came to train our pup, Hanky who had serious issues with anxiety, aggression, and resource…read moreguarding. Dave was compassionate, informative, and incredibly helpful. He took time to get to know our family and tailor Hank's training to his personality and needs. He is incredibly knowledgeable and we have seen a huge improvement in our dog's behavior. Hanky is happier and now we know how to support him in order to avoid aggression. We also started taking both of our dogs to EveryDog Daycamp and it has been amazing to have a safe place where our dogs can play with other pups without me worrying something might happen to them. I can't recommend Dave and EveryDog enough!

I just discovered my new pet grooming place for my fur babies. Angel was so great and so pleasant…read more I highly recommend this place to any pet parents.

Lately it's been hard to keep my 17-year-old Shih Tzu happy. He barks in his angry at everything…read more He was also a hot mess today with crunchy fur around the face from rolling in. God knows what. But there was not a complaint out of him getting groomed today at discount pets. They have graciously cleaned him up quickly and he comes home happy. I've never even gotten a biting report when I know my dog bites. He's not a big fan of pointy scissors near his eyes. After trying almost every other place in a 10 mile radius, I keep coming back here. Thank you for taking such good care of cupcake.