RaceTrack RV were wonderful from the start and still are! The sales people were nice, knowledgeable…read moreand not pushy. The service staff are amazing and they give you a one hour orientation so you know all about your new RV. Super happy with my new trailer and the help we have received with it so far. Thanks Racetrack!

From the owner: Rv dealer, weekly specialties,read more

Please, please buy somewhere else! This company are a bunch of liars and thieves! We bought our…read morefirst (and last) RV last year from a salesman that no longer is employed there (read between lines). Right from the start there was high pressure sales and promises made that were never kept. Told us that the mouse guard would protect our trailer from mice ... this is not entirely true! Had we been told the truth we would have taken steps to mouse-proof our trailer. First year we had mice! Then the warranty work! What a nightmare! Their service department is embarrassing and borderline incompetent! Door and microwave needed to be replaced and brought back three times before it was done. Then the final straw ... we brought it in (for warranty work) and told them to winterize it. They charged us $280.00 and come spring, the lines and tank had not been drained, froze and exploded. This caused a large amount of damage to the floor and trim. They tried to put it under our warranty (which wee stopped) but they did end of fixing it. We asked for a refund and they offered to give as a 50% service credit. We sold the trailer and wouldn't use Allendale RV for anything. Service Manager Sean was supposed to call us to discuss .... nothing! We paid $45,000 for the trailer from these thieves in 2023 and they offered to purchase it from us for $25,000. Sales Manger Mahzair made all these promises and then ghosted us! All we asked was for a refund on our service for the winterization and on the mouse guard as we were not told the truth. They are more interested in making a fast buck then customer loyalty or service. Still waiting of the refund on the warranty purchase ... I'm sure this was a lie as well! Anyone have any ideas on who to complain to, please let me know! We sold the trailer to another dealer for $27,000. Make sure you read the negative reviews! Stay away from this company! I'm sure the owner will read this and ignore it just like all his staff due to upset customers! Ruined our desire to ever enter the camping world. Thanks Allendale RV for nothing!

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some…read morematters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess.

Here's a polished and professional rewrite of your review/complaint:…read more I purchased a used 2019 Rockwood Lite trailer and picked it up on May 1. Shortly after taking possession, I notified Parker, the salesperson, that the fridge was going into "check" mode when plugged into shore power and also when running on propane. The trailer was also tripping the breaker at my house. Parker and I agreed that I would take the trailer camping over the May long weekend and then return it afterward for repairs. The service department was very helpful. They replaced a part on the fridge and advised me that it was working properly. I brought the trailer home, plugged it in, and everything initially seemed fine. The following day, I checked on the trailer and found the fridge had gone back into "check" mode and was sounding the alarm. I switched the fridge to propane while leaving the trailer plugged in, but the same issue continued and the alarm kept sounding. I contacted the service department and let them hear the noise over the phone. Another service appointment was scheduled, and I continued using the trailer. During this time, I unplugged the trailer from the power and operated it on battery power with the fridge running on propane. Under those conditions, the fridge worked perfectly. When I returned the trailer for service, I explained that the fridge operated properly on propane when the trailer was not plugged in, but consistently went into "check" mode and sounded the alarm whenever shore power was connected. Today, I received a call from the service department informing me that the refrigerator control board needed to be replaced. The manager stated that this was a different problem than the one previously repaired and that I would be responsible for up to $500 in repair costs. Unfortunately, this is not the first issue I have had with management. When I purchased the trailer for $34,000, the front window was cracked and needed replacement. The manager had the salesperson ask whether I would pay the additional $1,400 required for the repair. When I became upset and indicated that I wanted to cancel the entire purchase, the manager suddenly changed his position and claimed it had all been a misunderstanding. Would I purchase another RV from this dealer? Absolutely not. I would strongly recommend that others look elsewhere. In my opinion, this trailer had not been properly serviced before it was sold. It was not even properly cleaned. I found a baby bottle nipple in the bed area, and the outside kitchen was quite dirty. To be fair, the service department has been very good to deal with and has tried to help. My concerns are with the overall management of the dealership, which has been disappointing. Service Department: Very Good Management: Not Recommended This version keeps the facts and frustration intact while making it clearer, more professional, and more persuasive if you're posting it as a public review or submitting it as a formal complaint.

Recently placed a order for trailer doors, despite the parts manager not placing my order when I…read moregave my credit card card we had to repeat this process a number of weeks later. We will disregard the other issues I encountered alongside the way. after the doors arrived I came to pick them up..the incorrect windows were installed and they have refused to return my $750 deposit. I highly recommend not leaving a deposit or doing business with the parts department at rangeland in Calgary. Customers shouldn't have to pay for what they didn't order. I didn't take the product and they kept my money.

Very hard to call them. Like the government they have a telephone system which requires you to go…read morethrough a maze. I left a voicemail a week ago and I'm still waiting for a return phonecall. I went through their virtual attendant and nothing. I guess selling accessories, parts, future purchases are not important in their business model

Had a great experience working with Jarett Schneider, who showed me several truck campers and…read morehelped me decide which model was the right fit for me. I strongly recommend him!

bought a jayco eagle trailer from this dealership. what a…read moregreat experience. our sales guy Robert was amazing and helpful Rhys our Rv outfitter went into detail when picking up our trailer to make sure how everything worked. highly recommend these guys and this company.

I'm not sure if all the Travelland rvs service groups are this way but I have been dealing with the…read moreAirdrie service group since January 2024 and it has been a terrible experience. 1) their service representative will not return phone calls or get back to you when the parts come in. I have to keep calling her and emailing her to find out if the parts arrived. This was not just one incident . 2) they forgot or neglect to submit warranty work to the manufacturer. I waited 2 months to confirm my warranty work was approved. I called them every 2 weeks over a 2 month period and when the service representative finally returned my call she said that they were still waiting to hear from Thor. I asked her for the reference number so I could call Thor myself and she said they don't get a reference number. I finally called Thor and found out that they hadn't even submitted the warranty request at all and if they had submitted it there would have been a PA number. When I texted Travelland and asked for the GMs number, I got a very quick response....but the GMs number was never provided. 3) the service techs are unable to complete the work within the warranty time allotment so they need to charge extra. Apparently it took the service tech 1 hour to find out where the inverter was in my motorhome so he could turn it on. This was not the flat 1 hour minimum fee as a bunch of other warranty work was being done at the same time. 4) they are quoting two hours to replace some plastic trim on the ceiling that is only held in place by 8 screws. Of course this is one hour longer than Thor warranty group will authorize...and about 1 hour and 45 minutes longer than it would actually take. Even Thor is calling Travelland trying to understand how they are inventing these numbers. 5) I suspect the issues with Travelland stems from the top as the service representative said in an email that they would not be charging more time above the warranty period if I had bought my rv from them. And I never did receive the GM is phone number.

Yesterday I had the most terrifying experience of my life!!…read moreI went to pick up my trailer for storage to bring home for the night for camping this weekend as I have done since I bought it a year ago.. everything went right but something was very wrong.. 10 Minutes down the road on a country road in Airdrie with no shoulder and all of a sudden the trailer slams down on the ground as I'm going 90 and starts bouncing back and forth only attached by one cable as the cable was sheared, the emergency brake line pulled to lock the trailer breaks and the metal was dragging on the ground shooting sparks thru the air!! All while I try to slow down my vehicle and the trailer and stop without rolling either into the ditch as the was NO shoulder to pull over! I decided to try to call Racetrack RV where I bought it a year ago to ask their suggestion as to how I can move it now before I called a tow truck.. I was frantic! The receptionist who answered said no problem I'm going to transfer you to someone who can help.. The guy on the phone said no problem where are you I'm on my way!!Keep in mind I didn't just buy it.. it was in May 2017!! But after sitting terrified on the road , in the pouring rain not able to move I see the Racetrack truck pull up and feel so relieved!! I walk back to greet him and it's the owner!!! He gets down on the ground replaces the line so I am able to unlock and drive then says " ok now let's drive it to my service lot and I'll follow so you know you're safe" The Service business lot was closed for the day so he unlocks, drives me in, takes the trailer off my vehicle and as I'm thanking him over and over I ask when it can be fixed..he says " oh you're still camping this weekend this is our first service to be completed tomorrow " Now that is Customer Service..Talk about going above and beyond!!!! I love supporting companies who truly care about people!!

(I added the parts & service department as a separate company since they are in different locations…read moreand operate differently) So far so good! I've dealt with several people in parts & service since I bought my trailer at the RV show in February 2016. The latest was Shawn and I gotta say, so far he's been great to deal with. He was very accommodating by coming in on his day off so I could pick up my unit that was in for some warranty work and accident repair. He was helpful and thoroughly explained everything that was done. He has a genuine concern that the customers he looks after are happy with the service they've been given and that they will feel comfortable coming back should they need service in the future. My trailer was cleaned and ready to go when we arrived to pick it up. They also did a few minor services, like inspect the roof and tire pressure. These little things mean a lot to a customer. I've emailed the parts department several times and always got a response in a very timely manner. I will never recommend the Racetrack business team that I had the misfortune of dealing with (Matt & Josh) but I will absolutely recommend their parts and service staff, their sales staff and Ken, the owner as people I will do business with again. As someone that runs a camping group in Calgary, I will be sure to share my experience with the over 500 members in my group :)

My boyfriend and his buddy--skiers from CA--have rented through CanaDream twice. This is my…read moreboyfriend's review: We are extremely satisfied with the service we received. All prices were clearly revealed up front, with no surprises when we turned it in. I have dealt with Susan twice--she is a very nice lady and very helpful to deal with. I recommend asking for her specifically when you are in the office in Calgary. Thanks again for a professional and hassle-free experience! (Susan--Chris and Christian from CA say Hi!)

WARNING: Hidden Damage, Misrepresentation, and a $30,000 Loss…read moreWe purchased a CanDream Inc's used motorhome from ArrKann RV (Rocky View) after being assured by Eva Moser and Brock Simmons that it was "like brand new," fully inspected, and in excellent condition. That was not true. On pickup -- after driving 800 km -- we found multiple obvious issues: torn mattress, missing parts, cracked and unsafe tires, leaking hot water tank, dead TV, electrical problems, and a large stain above the driver's seat that staff called "soap residue." This stain was later proven to be long-term water damage. Months later we were accidentally given CanaDream Inc's internal service history, which ArrKann RV never disclosed. It showed repeated roof leaks and repairs in the exact areas we questioned on day one. None of this was disclosed before the sale. The tires were especially alarming. Despite "passing" an Alberta inspection, they were cracked deep into the tread. Neither ArrKann Rv nor CanaDream Inc. could explain how the inspection signed off on them. We still never received a clear answer. What followed were repeated 860 km trips for repairs -- all at our own cost -- with the motorhome sitting unusable for months while leaks continued. Repairs were delayed, incomplete, or undocumented. We were denied copies of repair records because ArrKann RV and CanaDream Inc. claimed everything was handled through their "internal agreement." ICBC later informed us the motorhome was still registered to CanaDream, meaning ArrKann sold it before it was even properly transferred. After 14 months, when we tried to trade the unit in, an independent dealer found major structural roof damage and hidden repair work that made the unit worth far less. We lost over $30,000 because of undisclosed issues. Stay way from thesis dealerships if you want truth and honesty, you will only be deceived!

DO NOT BUY FROM THEM!! I wish I could give a -5 review!! They sold us a brand new 2023 trailer with…read morea leaking roof and the front corner was damaged and patched from them hitting the trailer into something. They knew this was our 1st trailer and they saw suckers written all over our foreheads!! Came out to fix, started telling me that I'm wrong, that it wasn't damaged, Bobby, one of the owners lied to me saying nothing happened, tried making me look like I was stupid.. Don't buy!! Bobby will tell you he'll come out but forgets to call or come. 3 times they had to come out to my site to fix things!! They have crappy garbage trailers!! They do not even do work orders or anything to show any kind of work was done. Save yourself many many hassles, stay far away from RV Nation!!! 1

From the owner: At RV Nation, RV ownership is more than just a purchase—it’s a lifestyle. Now proudly serving from…read moreboth Airdrie and our new location in Olds, Alberta, we’re here to help you confidently hit the road. As a trusted RV dealership in Alberta, we serve adventurers across Alberta, British Columbia, and Saskatchewan with a wide selection of new RVs, certified used RVs, and custom RV builds. Our team is dedicated to delivering a personalized, stress-free experience with trade-in options, flexible financing, and expert advice to help you find the perfect RV for your journey.

Our water heater stopped working in the middle of our cross country trip to Banff. Greg and Trevor…read morewere amazing. They squeezed us in and fixed the problem. Quality service, friendly and cost efficient. 2 thumbs up!

Trevor and Paul were salt of the earth for us. Spent an hour assessing our RV and were very…read moreknowledgeable and made recommendations and even gave us some expensive tape! We would certainly recommend Premier RV Service for your repairs! Thanks so much Trevor and Paul for your expertise and time! Cathy and Sean