I had a phenomenal experience at The Jewelry Doctor. I happened to stumble across this business on…read moreYelp so tysm fellow Yelpers for the raving reviews and #inspo. I called on Friday evening and spoke with Ari who possesses a dynamite personality. In typical A type character, I had several inquiries and he didn't miss a beat nor seem annoyed. Given the level of customer service I received during that brief interaction, I felt confident I'd be happy taking my watches here so I visited the next morning. I recently retired my Apple Watch for an Oura ring (this proved to be a stellar choice but I digress). I had a couple of watches that required new batteries: a Michelle and a Movado. More often than not, I've found it difficult in the past to have a battery replaced in these watches without some extra exorbitant costs or simply folks have been reluctant to perform any work on them. I really appreciated the ability to wait while I had the batteries and some links removed from my watches. There was plenty of beautiful merchandise to look at and Ari is both extremely knowledgeable and pleasant so it wasn't painful to wait. Cindy was also very kind and helpful. She was instrumental in finding the proper fit for my wrist. Additionally, the dial on my Michelle watch needs to be replaced because the M left town from too much wear. Now that I've taken it out of a 6 year plus coma, I should probably replace it. I asked her about the cost and she said she'd call Michelle about the part on Tuesday (today). Follow-up: she called me first thing this morning to report back. I will definitely adopt this dynamite business and team for my future jewelry and watch needs and I recommend you do too. Finally, they offer a punch card for battery replacement so eventually you'll get one on the house. Furthermore, they also offer a 30-day period should I decide I need a link added back or an additional one removed for a more comfortable fit. And I believe (but confirm with them) a 1-year warranty on the batteries.

I have been taking my jewelry and watches here for years. They excellently priced and perform great…read moreservice that is timely and prompt. For special orders, it may take anywhere from two to four weeks depending on what you need done -- take the stone from one ring and add to another, repair parts on a tag heuer automatic watch where they have to order the parts before installing them. But they are always transparent with the time frame and pricing. Most of the time, I need battery replacement for my long list of watches that also includes my wife's. Or if I need a ring re-sized. Battery replacement they normally can do within 10 minutes, and they have a nice comfortable lounge chair to sit while you wait.

Above and beyond!…read more osef and Joseph are true masters of their craft. Their attention to detail and precision in every repair and restoration is genuinely impressive. They took the time to explain the work needed and delivered results that exceeded expectations. My watch now looks and functions like new. Highly recommend them to anyone looking for trustworthy and skilled watchmakers.

Mr Josef, I did my part taking off the bad review I gave you in exchange for you to fix my clock. I…read moredropped off the clock on April 3rd for the 8th time. It's about time you give back my Clock in working condition after over 2 years of back and forth. Either your shop can fix it, or not. Either case I'm ready to pick it up.

It was an excellent experience working with Anthony in a "partnership" (consignment) relationship…read moreto sell my Rolex. Anthony was honest and transparent both on the phone and in person. I was able to meet him at his community in order to hand him the watch in person so the drive wouldn't be as far for me. He immediately sent me a proper invoice for the watch and had it sold for the initially agreed upon net amount to me in approximately two weeks. I would not hesitate to use Anthony and WPBWatchCo again for any of my watch needs and will refer him to friends and family who need an honest and transparent watch dealer/servicer in the future. My highest praise to Anthony for running his business the right way; with honesty, transparency and excellent customer service. Matt Rubin August 2024

WPB Watch -DECEPTIVE BUISNESS PRACTICES. terrible experience. I saw a Tudor posted on WPB's website…read morein what appears to be in perfect condition. I phoned Anthony the CEO and asked him if he could pls confirm the condition before I make the purchase. Anthony had a look and assured me that the condition was super clean with no signs of wear or issues. He even texted me strategic images with zero scratches on watch anywhere and he talked a good game very polite. He asked that I pay via wire transfer, and after seeing his website he seemed legit so I made the purchase. When I received the watch via FedEx I was totally shocked, heavy pitting throughout the watch case and numerous scratches, one as long as 1.5 inches. NONE of these defects were displayed in his photos that he texted me, nor were they on his website, he did not honestly convey the condition verbally. I texted Anthony the images and called him right after and he spoke to me very aggressively stating "it's a used watch, what do you expect - there isn't a watch on the planet several years old without some damage". I disagree, I own many in my collection, I asked if I can return it and he very combatively stated NO RETURNS! I stated that if the images would have shown these damages I 100% never would have considered to buy it. He finally agreed that he would take it back but based on his tone and behavior so far I could not believe that he would refund me even if I sent it back. I ended up keeping it and will take the big loss with trying to resell it rather than stress trying to get my $ back. This is not an honest or reputable business. I will take a BIG loss on this one. Shocking WPB website states "Our unwavering commitment to your satisfaction is at the core of everything we do". NOT! Have a look at these pictures...

Fast, honest, and knowledgeable. It was fun chatting with the owner while he adjusted my IWC.read more

Jan Wagner is a total pro. He knew exactly how to fix my grandfather's clock. I had complete…read moreconfidence in him. He clearly knew what he was doing. It should be noted that he takes cash or check. He also doesn't always answer the phone. I had better luck when I just stopping by. Those are not criticisms. Just need you can use.

Just picked up a watch from Bennisson's purchased through Grailzee Auctions. Authentification…read moreprocess was easy and report was very helpful. When I went to pick up the watch the people were very helpful and answered all my questions. Communications throughout the process were very efficient

This was a terrible experience. I found Bennison on Yelp and was recommended due to being close to…read moremy home. Spoke with the matchmaker and stated that I would wind it, but would stop after awhile. I was winding it enough, so thought there might be loose screw or lube issue. He tested my watch on the bench and my watch was keeping acceptable time (+- 4), but they recommended a full overhaul for $700, which is crazy. Its a Selitta movement and only 3 years, so I thought he was trying to gauge me and wasnt addressing the issue. After goung back and forth and not get a good justification for full overhaul, I told him I wanted it back and took it to matchmaker in Gardens Mall. After a brief check the new watchmaker determined that there was a dislodged screw, in fact the entire rotor had moved, see pic. He took a closer look to assure there was no damaged and although there were a few nicks, he determined that the rotor screw became loose, which is rare, but fortunately no detrimental damage to the movement. After a quick fix, reseal and $100 later, the watch was in perfect working condition. I guarantee that the Bennison matchmaker didnt know what he was doing and in fact, his work could have really damaged the movement. Im not one to write a bad review, but this one was warranted! If you bring your timepiece here, proceed with caution, stay informed and bring your wallet.

Very nice proprietor, when she's there. Very overpriced, however. Gave me one extremely high price…read moreand then when I refused, cut it by a third! Why not the proper price the first time?

We've been coming to Margo's Jewelers for at least five years. Always a great experience and great…read moreprices and service! We have recommended her shop to ALL our friends and family. She is currently repairing my wife's Diamond Tennis Bracelet as she lost one of the diamonds. While were we in there we bought a beautiful 18Kt yellow gold necklace. Thanks Margo!!!

And MJ's jewelry and watch they have beautiful jewelry and a fantastic watches. The owner and his…read morewife greeted me at the door. They were friendly and helpful. I got my wedding ring cleaned because I had gotten some chemicals on it. The owner cleaned it for me with a smile and gave it back to me. He checked the prongs and did not charge me. Excellent service convenient location just outside of Macy's second floor.

From the owner: MJs jewelry and watch, an establishment specializing in repairing your fine jewelry and watches on…read moresite while you shop! We strive to help our community to continue to express themselves with jewelry and watches alike!

Had a great experience with Gray & Sons, transaction between shipping and quote and payment was…read morewithin 2 weeks! Highly recommend if you have jewelry to sell.

No communication. Shipped them a watch early April, using their packaging after being quoted a…read moreminimum of $1300. It's MIL 90th bday so ok! We do it. Radio silence. Send email Radio silence Husband calls. They have no trace of said watch. Pls provide tracking. Dig out receipt for shipping on May 27 It was received April 10! What is the deal? Beware, and prepared to chase them especially if there is no money in it for them! This watch was unfortunately a dupe, but they could have emailed me that info when they first received it and knew that. THANK YOU FOR THE RUN AROUND

Vadim took care of me in minutes! He had the watch working again while I waited. He even removed…read moresome links from my vintage Swatch! And he only charged me $15, which is what he quoted when I sought estimates and availability on Yelp!

Third time here. RING DOORBELL FOR ENTRY. In for a new…read morebattery for my Luminox dive watch. In and out in 10 minutes. $15 Can't beat their service or price. Will be back for sure.

I can't recommend Provident Jewelry & Fine Art enough! Erin was amazing!! She made me feel so…read morecomfortable and guided me through everything with such care and expertise. The store itself is beautiful and the whole team was great!

The most amazing store and people I have ever dealt with. I cannot recommend them enough. My family…read moreand I came in looking to replace a broken watch of my grandmothers who is suffering from altzheimers disease. She had a special attachment to a few decades old watch and could not understand why she didn't have hers. We couldn't tell her that she dropped it and it was run over by a car so my family called around and the wonderful people at Provident Jewelry quickly came to our rescue. Not only did they find the watch, they were so kind and got it right to us. Going to the store was a true treat as the people were immediately welcoming and sat with us and made sure everything was perfect and that we were happy. They made something that could have been very hard for my family into something that we can look back at and know we found amazing people at this amazing store.