I had such a wonderful experience at this store. I had a question about chlorine and Nate was so…read morehelpful. I will definitely return to this store.

From the owner: Leslie's is your trusted neighborhood pool store in Mechanicsburg, Pennsylvania and a go-to…read moredestination for all things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Great customer service. Very helpful when I needed a part…read moreWill be my pool supply store from now on

We have had nothing but great experiences with Goodall pools for more than 20 years. This is a…read morevery reputable, honest, multi-generational family-owned business. I would 100% recommend them for any pool and spa. Jim G.

Great people and knowledgeable staff unlike other places I've used in the past. Keep up the great…read morework.

Great price for a custom Merlin Safety Cover and installation. The installation crew was speedy…read moreand helpful.

Excellent installation and setup. Personnel was all pleasant and helpful to deal with. This was an…read moreabove ground pool. Everything delivered as promised. Would recommend this company

I mistakenly posted this under the Elizabethtown location and I am making the effort to put it…read morewhere it belongs. Well, where to start...we originally stopped by and spoke with Andrew about buying a 9 person hot tub. (Mechanicsburg location). We then shifted gears and decided to redo our old inground pool first, with the purchase of the $30k hot tub coming as our new oasis took shape after the pool, concrete and pergola work. Andrew came, had the discussions and took the measurements, spoke to what a great job they'd do, and said he'd have a quote to us in the next few weeks. Several months later, we have committed to a different installer (one who actually quoted our new inground pool) and will be looking for a different place to order our new hot tub from when we decide to drop $30 grand. There are for sure other option here in Carlisle. seemed like a nice enough guy but just disappears after the initial conversation (that happened when we asked deals on the hot tubs that might change after July 4th as well- never heard from him on that either before we decided to do the pool first). Not sure what the issue is, but scared us away. we are going somewhere else for both. There's $130,000 of work that Crystal pools missed out on. ‍

Promptly returned my call and Chris was very professional and explained everything well when he…read morecame onsite to look at the hot tub. He gave many recommendations of what to do next and the pricing was very fair. Would definitely recommend and use again when needed!

Owner scheduled me Three weeks out. Finally came at very end of May. Told me PUmp didn't work…read more Suggested really expensive pool pump. I found one for $200 cheaper. Then he says he doesn't service pumps he doesn't sell. I ordered chemicals from him. No response for 3 weeks. Bought my new pump. Paid someone else to install it. I ordered my own chemicals. A month later, he sends me a bill for $200. He never finished the job and completely ignored me for three weeks, then charged me the entire amount for pool opening. I fired him and I had given him several referrals before this year. Not professional!!!!! We are paying for his new truck n trailer! Very unhappy! Been with him 6 years! Also doesn't return texts in a timely fashion. Go elsewhere!

We have used Aquaspecialists for years and they never disappoint. Great and fast service at the…read moreapartment complex Oakwood Hills Apartments. Our office and maintenance staff is so thankful for their help!

my chlorinator was not working. my pool had just been opened for the season (by aqua specialists)…read moreso water should have been balanced, de filter should have been clean, etc. But the chlorinator was full of tablets that were not dissolving and pool chlorine levels were zero. I coukd have fixed it myself but i was leaving to go out of town. AqSp came out right away. However the guy just shocked the pool and backwashed the filter. When i got home i had a bill from AqSp and the chlorinator was still not working. On quick inspection I saw a hole in the waterline feeding the chlorinator and fixed it myself. Why didn't the "professional" inspect the chlorinator? A total waste of time, chemicals, water and money to have called them.

I have a hot tub that has a leak. I contacted Goodall Pools and Spas for a service call. They sent…read moretwo technicians to check it out on 11/19/24. They pulled off the 4 panels surrounding my hot tub and felt around for leaks. They said they could not find the leak and reattached the panels and left. I went on You Tube and searched leaking hot tubs. You Tube pointed out specific areas within hot tubs inner workings that can be prone to leaks. You Tube showed how to remove the insulation to check for leaks at these key spots. The Goodall technicians didn't do any of this. They did not appear to be trained on leaking hot tub repairs. I received a bill for a service charge of $99 which I am willing to pay. However, Goodall Pools also included an additional charge of $160 for the technicians attempt to locate the leak. I have called on numerous occasions to speak with a manager about the extra charges but to no avail. Apparently Goodall Pools does not return customer calls to try and resolve customer complaints. That in itself speaks volumes on how reputable this company is so I highly recommend you find someone else to service your hot tub.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

2019 Post) Like many home owners I decided to play with pool levers that I had no business…read moretouching, called Bill (Owner of Atlantis) he sent out a service technician to fix my mess right away. Even Flushed my pool, cleaned my filters, and added new DE to my filters as he was out. Wow, again if anyone is questioning whether to use this company, I highly recommend them. I cannot say enough good things about them. Also now that I am 3 years out from building the pool I would like to tell you how service after the sale has been... Wonderful experience building and servicing the pool over the past 3 years. Would use them again. (2019 Post) Continued to be impressed with service after the sale. About 6 months ago had a Pentair part go bad, was told not to worry it was under its manufactures warranty, and if it wasn't not to worry about as it should not have went bad. They would take care of it! Wow! Atlantis came out and replaced it with a new unit, no questions. Superior service with a smile! (2016 Post)Can't say enough good things about the company, from design, installation, to opening and closing of the pool. Atlantis pools is a great company to deal with. Top of the line equipment and staff. We are clients for life. Thank you, Can't say enough good things about the company, from design, installation, to opening and closing of the pool. Atlantis pools is a great company to deal with. Top of the line equipment and staff. We are clients for life. Thank you, The Zavoda Family

One of the co-owners of "Atlantis Pools Inc" is Jeff Via. He installed a pool for us back in 2001,…read moreunder the name "Quality Pools". We went with him because Jeff told us he would stand by his work. Well, when we began having issues with the liner, vermiculite and the concrete that had been poured around the pool, we couldn't get Jeff to fix the issues. I tried for three years to get him to resolve the problems we were having. By that time, "Quality Pools" had been closed and Jeff had opened another pool company under the name "Atlantis Pools Inc". When I did get a hold of him again, occasionally he'd forget to check his caller id before picking up, he said, "Listen, you have to understand, Quality Pools no longer exists. If I have to fix the problems, I'm going to have to charge you." I told Jeff that we decided to go with him, not the company he had decided to be called at that time. Needless to say, I was very disappointed with my decision. Fast forward to today, May 2, 2011. Our liner now needs replaced. We decided to go with Gritz pools. When they removed the old liner, they found out that the base for the pool, vermiculite, had not been properly installed. A considerable amount of the vermiculite was not the hard surface they had expected to find, but was more of a clay material, non-existent in some areas of the pool. Part of the problem, described to me by the lead from Gritz pools, was that "Quality Pools" hadn't applied the proper thickness of vermiculite, which should have been 2", but was barely an inch, and that they must not have added any concrete to the mixture. As they remeasured the layout for the pool, it was also noted that the dimensions "Quality Pools" had used, based on the remaining vermiculite, were way off. Please, don't fall into the same trap we did. We trusted Jeff Via and were completely misled. It sucks that you don't find that out until after the job has been done.

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.