Just took delivery last week of my new Vita Grand Spa from Bob's. I totally recommend this company as the service was top notch from purchase to delivery and beyond!!!!!! read more

Bob's Intowne Spas - Hot Tub & Pool Near Me - Mechanicsburg, Pennsylvania

Love our hot tub and the gentleman that came to install were very professional and kind.

We had a great experience buying from Bob's Intowne Spas. We visited once, picked our tub after checking out all the brands and the features. There was a sale going on, so we saved a bunch on our hot tub of choice. Delivery and set-up was smooth and everyone we dealt with at the store and in our back yard was courteous and professional!! read more

We had been wanting a hot tub for years and had no idea what we wanted or what would be right for our family. When our vacation for my 40th birthday was cancelled due to COVID 19 we decided to invest for our future staycation needs... We made an appointment to look at Spas and see our options . Justin was great at spending the time with us and showing us options and discussing with us what would be best for us. He answered all our questions and explained things well. Great prices and financing options(if needed ) are available. The spa was delivered and set up in less then two weeks. The delivery and set up crew were great. They took their time and were careful not to rush and damage our newly sealed patio when putting the spa in place. They guys explained the chemicals and spa use perfectly ! We are loving our new spa . Go see Justin at Bob's Intowne Spas. You won't regret it ! :-) read more

Great company. Sales person Chris was so helpful in selecting out hit tub. Setup was easy and quick. Loving out hot tub.

Extremely happy with the purchase of our Master Spa! The service, delivery, and installation were above and beyond! The staff are always there to answer any of our questions. read more

If you want to deal with an honest depend company go somewhere else. I bought a swim spa and had problems with honesty from day one. Service has not been any better, unanswered calls, promises to get back to me never happen and on and on. These guys are the worst. Got one star because none is not an option. Go anywhere but Bob's read more

After owning/enjoying one of those little inflatable spas, we decided to purchase a real spa. Stephen from the Mechanicsburg store was great and explained about all of the different features that come with the different brands/models they carry. We settled on a Joli spa from Vita. It had more features for a lower price than any spas we saw at other stores. The installation crew was very professional and had it installed on our backyard patio very quickly. They reviewed all of the basic operations of the touch-screen controls and the basics of spa maintenance with the included chemicals. We were in it that night and absolutely love our new spa! read more

We love our Master Spa 19 foot deep swim spa. It has made exercising so easy and enjoyable. We love the separate heated spa area! Tom Gray, our sales person, was great to work with. Delivery went smooth and easy. We chose Bob's Intowne Spas because of the price point and our previous experience with a spa from them. We would highly recommend them read more

I ordered a new Vita Spa's Sensation model from Bob's on January 30, 2021. There are a lot of good things about dealing with Bob's. 1) The sales person was friendly, patient with answering questions and very knowledgeable about the products. 2) I think they do a fairly large volume of business and as such have inventory arriving all the time. Due to Covid, spa manufacturers have very long lead times. In many cases over a year. Bob's is able to buffer that substantially based on the active orders they already have flowing through the manufacturers factories. We were able to get delivery May. 3) The delivery crew is top notch. Professional, pay attention to detail and are very thorough making sure that everything is set up right and that they explain all operations and chemicals thoroughly. 4) Service department is fast and the service people seem to be highly trained at diagnosing problems. Why one star? The Vita Spa Sensation hot tub we received leaked. I know these are large products that ship long distances and therefore I was willing to work with Bob's to get the leak fixed. They sent a service person over promptly when I reported the leak. He determined there was a bad part that had to be replaced. Bob's ordered the part and had it delivered and installed a day or two later. Unfortunately after waiting two days after the repair to refill the tub we found that it still leaked. Again a service tech from Bob's came out quickly, drained the tub, refilled it and said it was fixed. After being out of town for a week I returned to find the tub still leaking. Another service tech came out and confirmed there was a leak and said they would be back to fix it. That was the very last I heard from Bob's. I tried to reach the General Manager three times via very polite phone messages and when no calls were returned I stopped by to try to catch him in person to discuss the situation. He was not there and I left another message in person. The guy simply never called back so I went into the store and said I wanted to talk about initiating a refund. There were no questions asked whatso ever and they scheduled a day to pick up the tub and refunded my money. Everyone at Bob's was good but due to the lack of communications from the GM I cannot recommend that anyone do business with them. Had he simply communicated we probably could have gotten the leaks fixed but he simply would not return my calls. I would also have to give the Vita Spas brand a very low rating due to the leaks. The product quality is not on Bob's, that is on the manufacturer. read more

We recently purchased a Vita spa from Bob's. Fantastic service from sale to delivery!! We highly recommend!

Tub is great. Dealer is not. Buyer beware. These guys will do anything to get the sale and then you're totally on your own. If they promise anything after the sale, forget it. Once you've bought,it you're on your own. The brand they carry has a good warranty to the original purchaser only and is non-transferable. In most cases this is fine, but no returns or trade ins since they will only give you half or less back because of this. You also can't give it to a relative without voiding the warranty. Sales people and owner can't be trusted to keep their word. I'll buy off the internet next time for a lot less if I'm going to have the same level of service. read more

I bought my hot tub at Bob's 2 years ago. The manager Tom was very helpful and knowledgeable. We ended up getting the Maax 741 and love it still. we recommend them to our friends and family when they ask about our hot tub. we haven't ever needed service work, so I can't comment on that. read more

Have bought TWO H2X SwimSpas from Bob's - a 15' in 2013 & a 12', recently. This was a complicated order, as it was while my new house was being built, had to be incorporated into a deck, and the yard was still mud (late winter) when delivery planned! Bob's staff worked hard to deal with the complexity, and made numerous special arrangements to install and 'electrify' my Wonderful SwimSpa! Kudos esp to Stephan in M'bg office! read more

I bought my hot tub 2 years ago from Bob's. The Maxx tub has been a good unit with no problems to date. However, the service from Bob's has been less than desirable. First, the original delivery date was delayed and no one ever contacted me to let me know. It took multiple calls with the sales person to get a new delivery date set. Then when it was delivered, they needed to reschedule the delivery to another day because they didn't have the necessary helpers to get it installed. This was after I was assured that someone would inspect the location beforehand to make sure it could be operational upon delivery. Silly me, I then scheduled to have them move the same hot tub to my new home. Same story, I schedule the move in advance, explain to the service manager how hard it was to get delivered, send them pictures for preparation, and they show up and don't have enough help to get it moved. Rescheduling was going to take multiple weeks and cost more $$$ so I was left to make other arrangements. Suffice it to say I've learned my lesson. Any future purchases or service, including supplies, will be done elsewhere. read more

We just had our spa installed this week. The installation was easy and the installers friendly and knowledgeable.