This is another update to a review for Keystone Exterior Solutions and the owner, Ron Dawson…read more
In 2020-2022, KES did extensive work in my house - adding a patio door, then replacing it after a flood, along with another new patio door, windows, new exterior doors, kitchen floor and outside patio. I was a great customer, accommodating to his schedule, tipping his staff, paying on-time.
January 2025: He contacts me to explain how there is a major manufacturer increase in prices and to act now to take advantage of that deal. I was in the process of planning a major renovation for the second and new windows would have been perfect. I paid him a deposit of $6,900. Again, KES has done major work at my house, and I expected him to follow through.
Since then, he has done nothing by lie, ghost and ignore me. I have reached out to the manufacturer, and I am pretty sure that they will no longer do business with KES after my complaint.
I have submitted a complaint to PA Better Business Bureau. KES did not respond to the complaint, here is the link:
https://www.bbb.org/us/pa/norristown/profile/general-contractor/keystone-exterior-solutions-llc-0241-236008572/complaints
KES has a "F" rating with the PA BBB.
I have sent him a certified letter, and never had the receipt returned.
I have submitted a complaint to the PA State Attorney General Bureau of Consumer Protection, but I do not expect him to respond to that complaint.
The other day, I drove through Norristown and went by the address of KES only to find it occupied by another business, Mr. Storage. I contacted them and was told that KES moved out of there a few months ago. All my attempts to contact him via mail, either directly or indirectly, have been in vain because the company is no longer there.
Please, PLEASE, do not do business with this company or Ron Dawson.
He is a thief, plain and simple.
Why would he move out of his warehouse and not update his address on his website?
Why would he treat a great customer and a veteran this way?
KES has $6,900 of my money and I have never received any of the goods or services. I have a signed contract and will take the necessary steps to enforce the contract or have the deposit refunded. I will continue to update this review as my situation progresses.