Have been on the phone for three days just put on hold listening to music again now 25 minutes. Have two numbers nether one will answer. Tells me they have very bad service if they won't even answer their phone. Wish I had a choice in another company. read more

Speaking to someone over the phone is impossible. Whenever you call the recording states that call volume is very high and hold times could be an hour. Well I have called several times and sent several emails and have not been able to speak to anyone yet. I've been attempting all of this for a couple of weeks now. I think they are just ignoring all calls. I keep getting bills with different amounts owed even though they take the payments automaticaly from my bank account. Worst service I have ever experienced with any utility! read more

You have to keep calling and calling to get someone to ANSWER the phone!!! Got 2 bills due 6 days apart with differnet amounts. Keep trying to get on the phone with them. read more

I received a bill for over $500 for 38,900 gallons. They claim the leak occurred the same week I was home from work on vacation I typically only use 2 to 3,000 gallons of water. I had a plumber come out and inspect the entire house inside and outside after already having a handy neighbor check everything out. He cannot identify any leaks and wrote me up a full report. He said that there must be something wrong with the meter. I have called the water company a number of times before I was able to speak to a supervisor. The supervisor claims my plumber doesn't know what he's talking about and it's not possible that the meter malfunctioned. I used a reputable plumbing company that my neighbors and family members have had good luck with. The water company will not look at the plumber's report or amend the bill. read more

The latest chapter in the saga that is the Bucks County Water & Sewer Authority is its decision to attempt to sell the sewer portion of their enterprise to a private company and get out of the waste water business. 75% of its operations, it intends to hold onto the water service, at least for now. On the surface the proposed bid of $1.1 billion is seductive. The utility pays off its enormous debt ($100,000,000.+), and hands over daily operations to a theoretically more competent private entity. The truth of these two assertions remains to be seen. As to debt, the authority, owned by Bucks County, may indeed off load its past financial bond issues, but new debt will replace it as expensive maintenance projects are inevitably required. Even if in private hands, that increased cost will be passed along to the consumer ratepayers as higher monthly bills. It is estimated that retail costumers will pay double current rates after one year, and considerably more thereafter. Wholesale customers like the Newtowns will not be directly impacted, but will still have a conveyancing charge for that portion of local waste that uses the county lines to move it from here to the processing facility in Philadelphia. A large portion of any increases will be passed along to the local folks. Unspoken is the historic reality of mismanagement of the public utility over the years. This group expanded since 1962 to acquire many small municipal systems that never quite fit together, and required more significant upgrades then the utility was competent to provide. Hundreds of millions borrowed through bond debt financing never completely got the job done, so that one bond issue followed on earlier ones, in questionable pattern of mergers that covered systems that were for sale or sought after by BCWSA, but meshed poorly. Systems in Montgomery and Chester Counties were purchased, but are not connected with the Bucks network. Ultimately, it showed itself to be incapable of modern state of the art management, and now seeks to escape the burden of these poor judgments by passing the hodgepodge along to new private hands. Promises of rate stabilization with the funds remaining after debt payment are attractive until it is realized that this promise is likely unenforceable. Projections of 10 years of protection are empty as no one knows what inflation and expensive maintenance will do to this fund. Too, public officials cannot be bound to all past decisions. The better solution would be to finally put the county's utility in stronger hands, but to keep it a public entity committed to the common good and public welfare. No more dumping old pols onto the board of directors without knowledge how to run the operations, or allowing quiet nepotism to populate the workforce with too many non-productives. The whole concept of privatization needs to be reconsidered. The notion that private enterprise does everything better than public domain is little more than popular fantasy. Is it too much to ask that government demand elite execution of the services provided to its citizens? I don't think so. Maybe, what we really need are better people in government. read more

I would give Bucks County Water & Sewer a rot in hell if I could. For the month of December they charged me almost $500 in sewer charges! I have NEVER gone above $200 with them in over 23 years until now. They use another company to base their meter rates off of which is a LIE! My bill for December2024 was over $800 That is insane considering I live in an apartment type setting with 2 bed 1 bath! read more

Wow today I spoke to Trisha, a breath of fresh air... very accommodating and helpful. the charges however are still high and it would be nice if we had other options. read more

By Far the worst customer service I have ever dealt with , not willing to help you in any way. Spoke to multiple people in one day and each one was worse then the previous! These people need some serious training on how to deal with the public or really on just being a human being! Judging by the other comments here this seems to be a pretty regular thing... I wish there was another option for water as I would drop them in a second! read more

This Company has to be the worse company Ever! They have no compassion and the Customer service is the horribly rude and arrogant. The supervisor does not want to work with you on making payment arrangements and they don't care about any circumstances that could have possibly made you fall behind and clearly she trains her staff to say treat people like they are nothing. If I had a choice in what company I could use, I definitely would not use Them. read more

I agree that this "authority" takes its power seriously, as it raises prices to anything they want. I wonder if there is some political action we could take, as I am sick of getting take advantage of. This past bill is completely outrageous, as it's the highest ever, despite my consciously severely reducing the amount of water I have used over the past few months. read more

This public utility run by Bucks County is not very public. No information is available regarding their rates and the ridiculous $48.68 per month service fee for just being a customer in addition to any usage charges. This makes it impossible to determine, if you move in, what you would be paying until you get the surprise bill in the mail. Also, as a renter if you are paying for water and sewer, your landlord could tell you any amount and you could not verify it. read more

BCWSA Charges our sewer bill is charged by according to many gallons of water used which imo is criminal. My bill has trippled since Bucks County Water and Sewer Authority took over. If I pressure wash outside, wash car, water flowers, water grass, or even wash my large breed dog outside...water doesn't go down the drain into the sewer. It goes into the ground watering the soil and doesn't go through household sewer pipe. We are being charged for something that we are not receiving. Criminal. I understand there is no meter in place to record individual sewer use, but there should be. The power they have to charge whatever they want just because our previous water and sewer company went bankrupt due to the litigations surrounding the contaminated water from Willow Grove Millitary Airbase... totally criminal and taking advantage of citizens. Our hands are tied so we must pay or there are steep penalties. Once again, criminal! read more

We had to empty our pool and refill it because it could not retain any chemicals because of high nitrates. I called BCWSA because they bill in accordance to what AQUA charges. I explained that we did not dump the water in the sewer system and so please do not charge us according to the refilling gallons of the pool. Customer service told me that there was nothing they could do and that they were still going to charge us according to the amount of gallons used. I then wrote to the CEO of the company and received no response. I just recently received our bill and were charged according to the gallons used. They disregarded the facts and no response was addressed for my letter. When a company has power it can do whatever it wants, regardless. read more