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    Bucks Heating and Air

    4.9 (68 reviews)
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    1 year ago

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    Cory B.

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    Page 1 of 2

    Ask the Community - Bucks Heating and Air

    Review Highlights - Bucks Heating and Air

    We called Cory shortly after we figured out that it wasn't a breaker or anything we could easily fix.

    Mentioned in 46 reviews

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    A/C Works - David Crawley, President and General Manager

    A/C Works

    (47 reviews)

    I had been using AC Works for regular HVAC maintenance for the past couple of years. Unfortunately,…read moremy most recent experience has made me seriously question the service and, more importantly, the explanation I was given afterward. Within just a few hours of a scheduled maintenance visit, I noticed that my home was getting unusually hot. I went into the attic to check and found that one of my HVAC units was no longer working and that water was dripping in an area where it shouldn't have been. I immediately contacted AC Works. They returned, inspected the unit, and told me that the motor had failed. When I asked what could have caused it, I was told that a power surge had blown the motor. Fortunately, I have a Ting electrical monitoring device that continuously monitors electrical activity in my home. I checked the history for the period following the technician's visit, and there was no recorded power surge. Naturally, I questioned the explanation. The unit stopped working only hours after routine maintenance, and the stated reason did not appear consistent with the information available from my electrical monitoring system. I wanted to understand what actually happened. My intention in asking questions was not simply to assign blame. If something went wrong with the system, I need to understand the actual cause so that I can prevent the same failure from happening again. If the cause really was electrical, I would want to address that. If it was mechanical or related to something else, I would want to address that instead. Giving a homeowner an accurate explanation matters because it affects what corrective action should be taken. What disappointed me most was the response when I questioned the power-surge explanation. Instead of addressing my concern with a clear technical explanation, the conversation became defensive, and I was told that I was being rude. Equipment can fail, and mistakes can happen. I can accept that. What I find much harder to accept is an explanation that doesn't appear to match the available evidence, followed by defensiveness when a customer asks reasonable questions about it. After being a customer for a couple of years, I expected transparency and a professional explanation of what actually happened. I am still interested in understanding the true cause--not only because of what happened this time, but because I want to make sure it does not happen again.

    The lady owner in the office answer the phone it's so uptight and mean! Just trying to get basic…read moreinformation out of her is pointless! David and the rest of the gang are awesome and bring a lot of value to the company, but the office manager/owner just hateful

    Bucks Heating and Air - hvac - Updated September 2026

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