I have used Michael many times and have booked him to pick up my daughter when she comes to visit…read moresoon. He's prompt, pleasant, safe and took great care of me, so I know he'll be the same for my daughter! Thank you, Michael!!

Michael & his wife were absolutely wonderful to work with! I hired them to shuttle our wedding…read moreguests and they took such great care of our wedding guests!! They are so sweet, understanding & quick to make things happen!! Best price around & honestly, the most professional. If you've already read this far, you've made your choice! Contact them on Facebook now!

This was the least expensive shuttle service available for Sxsw in Austin. I knew there would be a…read morelot of demand and traffic. Booking the charter Shuttle was reassuring and easy, and the driver drove very safe, which matched the reassuring booking experience. It was a big commercial Shuttle Van; it was new and clean. I was grateful to have found them.

Mauricio was fantastic! Really easy and open communication and we had multiple stops on our journey…read morein RoundTop. Very reasonable pricing as well. We would definitely use this service again!

Had a great experience! Everyone was very good at communicating and very timely. Would definitely…read morerecommend and will be using again!

We used their services for a corporate event traveling from Canyon Lake to Fredericksburg, and…read moreeverything from start to finish was top-notch. They responded quickly with quotes, the bus was clean and comfortable, and the driver was excellent. We made a last-minute request to detour and even went over our scheduled time, but it was never an issue -- they were flexible, accommodating, and professional throughout. Their pricing was also very competitive compared to other options we looked at. We will absolutely use them again. Thank you for such outstanding service!

I don't need to write out a long post about Vonlane because the answers are YES I recommend and YES…read moreI'll travel with them again! Here are the highlights: --Timely and efficient; begin boarding 15 min before departure time and wheels moving on time -Greeted by the driver to load luggage under the bus -Greeted by bus attendant to check ID and advise of your seat -Seats are roomy, plush, and recline -Snacks, snacks, and more snacks (would love to see fruit snacks offered) -Lunch is included w/ salad, wraps, and sandwich options -Juices, carbonated beverages, and water are available -Alcoholic options available at an additional cost -Lap laptop tables available to work at seat -Pillows and blankets offered -Very clean bathroom on the bus If you are thinking or wondering if you should try Vonlane please scroll to the top of this review and reread my first statement! Safe travels!

This is maybe my 5th or 6th time to travel on Vine lane. It's the first time I've really been…read moredisappointed. The service was not great. I was not checked on very often, and so I would have ordered a second glass of wine if I had been asked. I held on to my trash for probably an hour before being able to dispose of it. I know this is a first world problem, but when you spend this much on a one-way ticket, you do expect the luxury that they advertise. I'll have to think twice about doing this again.

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

If you need to go anywhere in style in the Austin Texas. USE THIS SERVICE. Great accommodating…read moredrivers, there on time (matter of fact they were always early) Blue tooth, great vibes. I dealt with Joseph who set up everything and responded every time in a timely manner and communicated everything very well with pickup and drop off locations. Heavily recommend this service again to anyone in the Austin area.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

Booked a ride about 27 miles each way for a Dr appt. No quote given. No signs posted for cost…read more Returned home. Charged on my bank card. She said ride was 323. Ok - I'm an idiot. I never dreamed it would be 3 HUNDRED and 23 dollars for about 50 miles round trip. Bank called today, freezing my Acct for a 497$ fee, thinking fraud. Sent me a statement. I called Phyllis for a refund. She only refunded me 174 of it. That 497 is half of my check on a fixed income. 174 barely touches or makes up for that. I can understand a 50-75$ fee. That would include gas, whatever wait time. I'd even given her 100 - but 323???? Just pls beware, get specific. It's robbery.

Ms Phyllis was awesome! We had a tight window to get from our conference to the airport and so she…read morevolunteered to be there early. She was there, got our bags loaded and all we had to do was hop in and go.

Over Memorial Day weekend we rented a party bus from Billy. I cannot explain how happy I am that…read moremy friends and I decided to do this. We had an amazing time and it was all because of how accommodating Billy was for our group. Service - Billy really couldn't have been more helpful. My group ended up increasing in size and Billy tried to find us another bus a few days before our rental. Although we didn't find one because of the busy holiday weekend, he called almost every party bus place around. We did not think we were going to have enough room in the bus for everyone so some of my friends would have had to uber all the way from Lake Travis to Austin and back ( Bus Quality - Although the bus was not brand new, it certainly felt as though it was. The bus was in very good condition and the aux cord certainly made our trip to and from our house even better with my friend DJ FACTOR laying down the beats. If I ever need a party bus in Austin again, there is no doubt I will be contacting Billy.

I can not recommend Patrick's service enough! Hands down 5 star service! He is great and everything…read morewas punctual and perfect! Thank you for a wonderful trip to Austin in some crazy weather!!

Did not end up using a bus. But they were very responsive and professional. Appreciate their…read moreability to get back to me so quickly.

The buses are just aMAZE-Balls!!!!…read more Seriously, I am already planning my birthday party on one of these things! They have ample and comfortable seating, a line-in to play your own tunes, champagne buckets, and a pole! This ride is just SICK! Loved EVERYTHING about it!