I would not recommend this company. The bounce house arrived late, employees were rude, and the…read moreinflatable looked like it hadn't been cleaned in a long time. It even smelled like feces. The communication was poor, and it was difficult to get answers about delivery and pickup times. The setup felt rushed and unsafe, and the customer service was unhelpful when I raised concerns. For the amount charged, I expected much better service and professionalism. Overall, this was a disappointing experience, and I would not use this company again

They are wonderful, and very efficient and well-organized! Friendly customer service as well! They…read moreare our go-to business for anything pertaining to parties!

512 Bounce brought a large Castle bouncy house to our event. They were fast, efficient ,and so…read moreeasy to work with! The pricing was extremely fair and the bouncy house was clean and provided lots of fun for our event. We HIGHLY recommend them!

These folks are in our neighborhood and we've rented from them several times now. They always set…read moreup and take down promptly -- sometimes tacking on a complimentary extra day or two, which is awesome for our kids. Currently we are riding #COVIDChristmas with a bounce house. My kid just told me it was the best thing ever, as he's bouncing around getting some energy out on an 80 degree day two days before Christmas. We haven't had many wins this year, so I'm taking it -- thanks so much to this awesome business!

They were accommodating and flexible. The white bouncing house with a slide was a hit with the…read morekiddos.

I cannot recommend this business more! We rented a bounce house for our daughter's 4th birthday…read moreparty & it was beyond amazing. From professional customer service to the gorgeous bounce house and beautiful balloons, we had the greatest experience. Loved meeting their whole family when they came for setup, and we will definitely be repeat customers! Thank you for making our daughter's birthday a dream!

Couldn't be better!! Great service! Very detailed. Attentive and kind communication. Dropped off…read morewhen they said they would as well as pick up

Worst experience ever! When the delivery & set up crew got here, they tried to say it was noted…read morethat it was for grass, not concrete and that they didn't have sand bags. I showed them my order and they played dumb, I then said well since my party isn't until tomorrow you have time to go get them and come back. Oddly enough sand bags appeared in their truck. After I asked and requested all these ways to put it, they left with saying it's all perfect. The trees were making part of the castle not able to blow up, when asked about it, they said it was fine and wouldn't affect it in anyway. I left it running all night because I was afraid that if I deflated it, I wouldn't get it back up. The next morning, I'll share the pictures, when I called the office, I started with I know this isn't your fault, because she is just the one that answers the phone and I then went into details about the issues I had with the day before and the set up. I then told her I needed some one to come fix it because it was NOT safe and there was no way I could let children in it. After being told there was no one available because it was a holiday and the few staff available were dealing with other things. She asked me try fixing it myself, I then told her, it's a tree, there is no me fixing it, oh she asked me if I could get on a ladder to see what was on top of it and I am 5,2 with a broken rib. She then said deflate it and you can then you can see what is on it! Again I said it's a tree limb and it caused the top of the bouncy house to cave in and that debris was inside. Long story short after telling me that she couldn't get anyone here and me raising my voice because I couldn't get a word in about how I needed to try and fix it myself! I told her someone better be out here within a hour because I didn't pay $500 for something that wasn't working and not safe. The owner of the company called, he started the conversation like this, we do not allow our customers to cuss at our employees. When I then said I didn't and that I hoped their phone conversations were taped because after the lack of respect I received and the fact that the set up wasn't done correctly and me now pissed because he stated out the conversation like he did. He then said, listen to you, your raising your voice with me, I said yes I feel very attack and your telling me I'm in the wrong for something I didn't do, not the fact that me paying the amount of money I did for something I couldn't use. He came out to the house, when I went outside he said, they did a poor job of setting it up. No apologies for ANYTHING, he then took it down and all was ok. I understand that it was a busy holiday, but when a customer calls in and says it's not fixable and then gets told I needed to fix it myself and all of the crazy mess. You show up and acknowledge the problem and then apologize. They were a good price and I appreciate that they had one available for the holiday. But the lack of employees to make sure you get what you paid is unacceptable.

Very nice family couple and they will do a good job for you. They have great inflatables for your…read moreevent, and are very safety conscientious.

Initially, we hesitated to try their service as we found no reviews. But we ended up booking them…read morefor our daughter's event. They were on time and delivered products on time. The owner handled all our requests with a smile. We had to extend our rental period, and they accommodated that. They also provided a complimentary bubble machine for our event, adding extra fun. They provided excellent customer service, communication, and price. I am looking forward to using them for our future events.

When no one would do it, They Did IT!. MY gbabies had a blast during the occasion, and it…read moredefinitely kept the little ones busy while the grownups were at play! Thank you!!

Friendly and on time. No hidden charges and the team was super responsive to questions. The jumpy…read morecastle was exactly what we wanted and made a five year old super happy for his birthday and made up for getting his birthday cancelled to Covid last year. I will use them in the future.

this company is horrible the tent they sent us is covered in dirt... no one can help the owner…read morehasnt called back... save your money

they do not return phone calls- confirm the rentals nothing nada ridiculous…read more-do not waste your time. no customer service at all- such a shame i had a budget of 15,000 for a company event-anyway another vendor will happily answer my phone calls and text and accept the job. your loss. not mine.

We have been renting from Austin Moonwalks for years! We come back year after year because of the…read moreexceptional service. You know, every step of the way, what to expect. We are customers for life!

Austin Moonwalks customer service is wonderful!…read more I booked with another bounce house rental company, and they flaked on me the day of my event in the most unprofessional way. I called Austin Moonwalks in a minor panic, and they came through in a big way! They went out of their way to deliver the perfect bounce house within hours and quite literally saved my kid's party. They have earned a customer for life. Thank you!