These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

Had a large unsightly hump in carpet. Jeremy knew what needed to be done and quickly and expertly…read morecorrected the problem, stretching and reattaching the carpet to tack strips and corrected a faulty installation from 12 years ago. Communication was clear via email, text, and phone. Came early and the price was half that quoted by others using 2nd level contractors. He's local to me and was glad to give him the business. He earned my business and I recommend him highly.

A very large selection of carpeting. The salesman helped us narrow down our search by asking the…read moreright questions. He was relaxed and there was no pressure or rush. Also very accommodating; letting us take several samples home for comparison. When we finally made our choice they worked with us on an installation date weeks in advance. Their carpet installers were great. Removed the old carpet, pads and tac in a matter of minutes. Installed the new rug with no problem. Their cleanup after install was much appreciated. Everything went off without a single problem or delay. Looks great too.

Excellent service provided by a kind and friendly team! Carpets are spotless and I highly…read morerecommend Extra Effort for your carpet and upholstery cleaning !

They did a great job! Very efficient, friendly and at a great price! Will use them again!read more

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

I used Cawood Flooring for all of my flooring at my condo in Milford (across from Miami Meadows…read morePark), as well as for my current patio home in Loveland. Their installation crew was amazing both times! They kept me informed of their estimated arrival times, moved and replaced all furniture, and thoroughly cleaned up every evening. I highly recommend their honest sales staff and well as the "Combs Crew" installation team!

This company is by far the BEST company I have EVER DEALT WITH. From the the time they took my…read more initial call to installation completion I could not have been more impressed with their patience and professionalism. After delivery of my floor I thought it was the wrong selection. I went to the establishment and spoke to Molly and it was my fault because the flooring looked different depending on the lighting. Robert was the installer, and to call this man a perfectionist is an understatement. He carefully inspected each planked he laid before and after installed. Everything about Caywood Flooring is about quality and customer satisfaction. If Heaven had a floor, Caywood was chosen to install it.

Easy to make an appointment. The sales lady worked around our schedules and came after dinner which…read morewas perfect for us. She showed up on time. We told her what we were looking for and she made sure we got what we wanted. The install was quicker then we expected which was also great. The installers called when they were on their way and they showed up on time as well. They were friendly, professional and very helpful. They helped my husband move a few pieces of furniture that I was not able to help move out of the way. The install was quick and they cleaned up after themselves before they left. The carpet is beautiful and we plan on having more installed very soon. Great experience for our first time using Empire Today.

Very upset with my floors that we spent a lot of money on. I have a warranty but what good does it…read moredo when they don't respond. I have answered the questioner they requested and have sent all the pictures they requested starting on 3/926 and to date have note received a response 4-15-16. I have emailed and called and received service request # but nothing. This is very poor customer service no service. Would not rec this co