This was my go to store until yesterday. I needed a new battery for my son's car. I grabbed the…read moreold battery and headed to O'Reilly Auto Parts my go to store. I put gloves on because the old battery was leaking acid. Got to the store carried the battery in and set it on the ground near the counter and walked to the battery rack to pick out a new battery. Within seconds an employee approaches me in the most rude and aggressive way and says "I saw you with a battery walking in what do you think your doing?" I replied to him that it was the core of my old battery I brought it because I get $22 towards the purchase of a new battery. He looks at me puzzled and says "oh ok boss, cool". I shook my head and continued to look for a battery. Seconds later another employee comes over and acts like he is arranging the batteries on the rack and we go through the routine again "what are you doing do you need help boss?" I said no I'm fine. This was overkill guys, as a black man this is too much am I really going to bring in a battery core and steal another battery? I mean I get theft prevention but I'm 57 years old! I did end up buying a battery and was called "boss" 5 or 6 mote times but this was a horrible experience especially since all my previous interactions here had been great. Next time I will drive the extra 3 blocks to Autozone. Train these horrible employees and maybe I consider coming back!

This is THE worst automotive parts store in King County. They must hire the lowest quality people ,…read moreI'm having a hard time differentiating the employees from Goodwill and this place. They may hire from the same pool of people. I had a similar experience as the first review. I'm standing in line waiting to pay for my products I chose. There was another guy who was being helped by another employee. There was two additional females working behind the counter. One of which I know is the store manager. The other female made eye contact with me just as the phone rang. She decided to answer that instead. The "Manager" seemed busy running around the store mumbling something to her self as she was led about. After standing there for a few minutes listening to her Babel on about pricing and what not. I decided to leave. This is the kind of treatment that looses customers for good.

My 2007 with 68,700 miles could not be jump started by USAA de more than the 12V battery that was…read more3 years and 2 months old. had my car towed to a local service station on 140th. The diagnoss was I needed a new hybrid battery... estimate $6,600 including a new 12 V battery. I didnt think it was prudent to spend that much on my 2007 car and researched options. They were more epensive at Toyota dealers and the diagnostic test were as well. Toyota no longer makes hybrid batteries for the 2007 Prius so they are refurbished with 1 or 2 year warranties..for ove 6K A very nice place that sells 12 V batteries for my car told me to contact Greentech Auto in Auburn. They explained that there were choices .. a refurbished with a 1 year warranty that was made to last for 2 years, a 2 year warranty refurbished hybrid that was made to last for 4 years and a 4 year warranty battery with new cells that was built to last for 8 years. The price for the 4 yer warranty was $2,700 and they would install a new 12 V battery as part of it with no labor charge if I provided the battery. I got one at Napa in Bellevue. They said it would take 2 weeks to make the battery with new cells. I had my car towed to Greentech in Auburn. The 4 year warranty battery was ready in 5 days and they called me that it was finished. They said I didn't need a new 12 V becaue once the new cell hybrid was installed it started and ran perfectly for days, so it was holding the charge. I don't drive on highways so they delivered my 2007 Prius to my house at no additional charge and gave me all the paperwork. They were knowledgeable and clear about keeping ny hybrid battery in good condition. With gas prices what they are I am thrilled to have my Prius in working order and not having to buy another vehicle under pressure. Greentech makes hybrid and electric batteries. They actually suggestd I get the less expense battery since I don't drive very much. The warranty on the hybrid with new cells is transferable to a new owner if I sell my car. BRAVO Greentech. Bravo to the battery place Pacific Battery in Kirkland that recommended I check out Greentech. Bravo to Tony's roadside assistance for coming so quickly to jump sta and my battery and being straight forward about suggesting I need to check out anytt other issues my car had. I whole heartedly recommend Greentech Auto in Auburn, and the other auto professionals who gave me excellent advice that did not line their pockets.

Thought I needed a new prius battery they came out next day. found out it was the Inverter so came…read moreout following day and took care of it. Nice experience, no one else I called wanted to do it and these guys specialize in it.

Lana has been helping me with my 17 year old daughter's 5 speed first car. Always helpful and…read morereally goes out of her way to keep us running. Tackling a clutch replacement! .

Very helpful sales staff, identified the wiper blades I needed and helped me install them. Great…read moreservice and decent prices with great supply of parts.

Great spot with great employees. Jacob is probably the coolest person I've had the pleasure of…read moreinteracting with. Very knowledgeable and helpful I came in looking for a certain tool to rent he knew exactly which one I needed, but unfortunately they didn't have it in stock at the moment. Jacob called another store and was able to put it on hold for me to pick it up. Thank you for all the help!

I wanna give a shoutout to Matthew he was great in Helping me find the plate cover that I needed…read morehe was also kind enough to help me find some bolts and even went out of his way to place them on my car thank you sooo much I really appreciate it !! Fast service !!

I wanted to take a movement and recognize Jeffrey at O'Reily Auto Parts in Federal Way. I recently…read morepurchased new wiper blades with the assistance of an associate for sizing and much to my dismay when I went home to install them, I found they were all the incorrect size. Of course I neglected to take a receipt assuming I would not need it. I returned to the store and was greeted with ease and professionalism. Jeffrey quickly acknowledged the problem, found my receipt in the system and replaced all 3 blades. When I asked him what happened he simply stated a mistake had been made on their part but did not take the opportunity to place blame on his coworkers and simply apologized for the inconvenience. I appreciated that although my experience wasn't perfect, he took care of me when it mattered. Thanks Jeffrey !

8/16/24 Very attentive representative's knowing where all the products in the store are. Even asked…read morehow my day is going ...Don't wanna jinx myself cause back in the 8/16/23 day no one cared

Please take the reviews for this place with a grain of salt. The sales staff and technicians…read moreactively ask customers to leave reviews, which inflates their ratings. My own experience was far from positive, their behavior felt forced, insincere, and not genuinely respectful.

David is FANTASTIC! His customer service is second to none. It is obvious he takes pride in his…read morebusiness. He was able to turn my car around within 24 hours and the price was right. He is very knowledgeable and deserves your business. Thank you David for a wonderful car repair experience! (I never thought I would say those words!)

Had to drop by to get a replacement car battery and the service we received was very good!…read more Requested to have the battery tested and came back to see if it was still good or bad. After an hour, returned to find out the car battery was indeed bad. So, O'Reilly gave a new one since it was still under warranty. Bought some new windshield wipers as well and the employee who assisted with my items were knowledgeable and very courteous. He was super helpful and informative.

My husband took our truck in for the free battery and alternator test, and the two men working…read morethere were very helpful and informative. Great customer service!!!!