I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.

Big 5 Supports local youth soccer and has everything you need to get your child equipped for fall,…read morespring, or year round soccer programs. We love the staff here and appreciate how helpful and knowledgeable everyone is.

The prices here are majorly inflated, even with any coupons or promo codes…read more Also, one of the shift managers could use a MAJOR refresher on customer service. Had an item to exchange for the same model within one day of the original purchase - I had my receipt - and I had all the original packaging. Got an interrogation that the cast of Law & Order would be impressed with. Got asked multiple times why I was wanting to exchange the item for the same thing and each time I would explain that it didn't work straight out of the box but I still wanted the same item. It was obvious there was no heavy use or operator error involved. Went on for almost 15 mins before I just said I was willing to lose out on the $30 bucks if it meant I didn't have to keep up the pointless discussion and hoops she was making me jump through. She begrudgingly refunded the money in the end because they didn't have the same model I purchased, but I would highly encourage you to shop elsewhere for your sporting goods needs.

Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

Been here a few times and have sent a couple friends by. Everyone says they are fair and do good…read morework. They do. It's an hour drive for me and I still come here over other places. Definitely the place to take your clubs. They exceptionally nice and prices are fair. Great service.

Good service, and very helpful information to my issue. It looks like a family own business but…read morewith professional outlook on what they do.

Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

This is absolutely the worst big 5 you could ever go to. Manager horrible, costumer service also…read moreawful. Every selection from fishing to snow gear is horrible even to golf balls. Avoid Covington big 5 at all costs

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

The store always has what I am looking for. From my children's sports needs to fishing gear and…read moregreat sho selection. The staff is always helpful.

There is nothing big about this Big 5…read more I've made a number of trips here, whether it be for camping or sports gear, and the selection is pretty sad. It should be called Small 5. If I am to judge job satisfaction on the level of customer service and employee friendliness/availability, I'd have to say a job at this Big 5 must suck pretty bad. It's okay if you need something last minute (and they actually have it), but otherwise I would suggest you try to find another sporting goods store. P.S. The map for this location is ridiculously wrong...It's in Westwood Village, by Eats and 24 Hour Fitness. (okay, it's been fixed. a little.)