Terrible customer service. Not willing to accept mistakes staff made. Don't answer phones ! Be…read morevery careful

I rented a car through hopper from Alamo. There was no age t available when I turned my car in. I…read morewas charged an extra $200. Still haven't heard from Alamo!

11:30 on Saturday March 15th. I came into the airport to swap out a car I am having trouble with…read morethat I rented elsewhere. Quiite possibly the worst customer service I have received. Wouldn't even let me talk to a manager. I am not leaving in the same car with issues and hoping I make it to the destination in one piece. This is after speaking with the 1 800 number and then telling me to go to the airport to swap it out. Worst ever.

Our flight to Evansville was changed to where we were going to end up getting in past the 7pm…read moreclosing time. My wife called many hours before and spoke to Avis National even though she dialed the Avis Evansville number. The person she spoke to ensured with our confirmed reservation she would make certain that she would inform the Evansville Avis about our later arrival and that someone would be available to get us our rental car. They would not leave until the last customer got their rental we were told. Well, our flight got in at 8:30pm on time and no one was at the Avis desk. Wife called again and they tried to see if there was another Avis in the area that was open. The staff at Enterprise in the next booth over said that they aren't coming back until tomorrow but we could check to see if any of the contracts on the wall were ours. Of course they weren't. My wife got tired of Avis and thankfully we got a full refund. We went to Enterprise who were able to assist us but at a cost of $200 over what we intended to pay for the original rental at Avis. We needed a car, and had to take the hit for the last minute rental. Not happy one bit with Avis. If you have a flight that gets in past 7pm, don't bother with Avis at Evansville. I'm also ticked that the National hotline said they'd help us out but it certainly doesn't look like they did anything. All I get from Avis now are a bunch of emails trying to get my business.

Car rental. This is…read morethe Hertz location located at the Evansville airport which, obviously, rents cars to travelers. I had a late flight arrival, later than the posted hours for Hertz but there was one customer service person who apparently does wait on the flights and had my vehicle keys and contract ready to go - I was out the door and in the vehicle in a flash. The car was clean and almost brand new- it is nice to look at the odometer and see like 120 miles on it. Customer service was great- especially on the waiting for the late stragglers and the return was just as simple. All in all a good deal if you need a vehicle while in this area.

Epic Fail Hertz Evansville. In town for business for 4 days and a lhertz #1 gold member as I travel…read morequite a bit. First was given someone else's car, than, the car I was supposed to get had a broken drivers seat, and would not go back. Leaving my knees to battle with the Dashboard. Unfortunately they had no other replacement options, so I was given a car not in the class I rented, a Chevy Cruze (and a $35 gift cert). I asked about swapping out and was told I could call around and ask other locations. I.could.call. As they had no cars left, they must have been busy..

RENTERS BEWARE: Anthony/Tony is a grade-A jerk. Horrible customer service. Don't call him, he will…read morejust hang up on you and charge you outrageous fees that are substantially different than what the contract says. He refused to listen when we questioned him regarding the charges. We were forced to contact corporate just to have this problem resolved. My advice rent from any other company, unless you want to be treated like crap. I don't know where he got his customer service training but he makes enterprise look bad. Renters beware!

From the owner: Need a rental car in Evansville, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Flight Line Dr. location today.

Abby Greeted me right away, and I was off to pick up the car in the adjacent lot very quickly. For…read morea small regional location, they have cars, they're clean, and it's an efficient experience. Abby has a great smile and energy, thanks!

I only rent from National but I usually don't fly into Evansville Regional. Three stars for…read moreselection, and a lack of Emerald Isle.

I made a reservation for myself and my disabled wife. Our connecting flight was delayed in Dallas…read moreand I contacted the local Evansville airport branch and informed them of the delay three separate times. I was told there was a 24 hour hold period and not to worry. My flight would arrive an hour before this deadline. We arrived and went to the desk and spoke with the branch manager, Tifanie Treece. She said our reservation had been canceled and she could not do anything. Ot was winter time, my wife was In a wheelchair and we had 4 bags. I asked to speak with the male I had spoken with on the phone. She said he was off duty and she was the manager. She left us stranded in 20 degree weather and my wife with a serious disabilty. I contacted corporate office and was contacted the day before our return trip, too late to fix anything. The trip was ruined with no rental car, I had to infringe on family to loan me a vehicle. I will not be using Enterprise at the Evansville airport again. Enterprise has usually had good service.

Initially the employees were friendly, super easy check in, even got a free upgrade. I asked if it…read morewas possible to add an additional driver to the car. I was told "Absolutely, just go to any Enterprise with the additional driver and their license and they can call us here and add them on for you!" I went to a different location later that day with my boyfriend, asked the Enterprise associate if we could add him on, they called over to the airport location and it was taken care of in under 5 minutes. I asked if he or I had to sign anything and was told "Nope, you're all set!" When I returned home a few days later and checked my credit card, I had been charged $146 dollars for my 4 night rental. I had booked the rental through Expedia and paid $70. I tried calling this location directly and was placed on hold for 15+ minutes everytime I called. Got a hold of customer service and they said they extra $76 was the $15/day additional driver fee. Not one person told me there was an additional $15/day to add a driver, I never signed anything saying that I was aware of that because had I known, I wouldn't have added anyone. The customer service rep then offered me a $30 refund, which I refused. Shortly after he said he could give me a $50 refund right then OR he could send a letter to the manager of this branch for review and they would get back to me, but he couldn't give me a time frame. I refused out of principle since NO ONE TOLD ME IN 2 DIFFERENT LOCATIONS THAT IT WAS DOUBLE THE COST TO ADD A DRIVER. I was told that I could "possibly" hear back in a week. I didn't hear anything, called again a week later and was told by a new customer service rep that the case had been marked as closed since the branch manager had denied my claim. But no one reached out to let me know!! She resubmitted my claim on a Tuesday and I asked when i could expect to hear back from someone and she said definitely by the end of the business week. AGAIN, one week later and I didn't hear back anything so I called and AGAIN was told that my case was closed without anyone reaching out to me. I was always under the impression that Enterprise was supposed to be a company based on great customer service but this was legit one of the worst experiences I have ever had with a business. Aside from the fact that I was charged double to cost for something that I was NOT informed of, they took no action to try and rectify the situation. A situation that could have been so easily fixed turned into a 3 week production over a stupid additional $26 and never using Enterprise again

Chase was awesome. He did what he had to do to get our radio in. He even stopped what he was doing…read moreto service us. I highly recommend you guys go to Apex Automotive for radio installation. He made sure everything that needed to be done was done before we left. We are definitely satisfied with his service.

From the owner: We are an All-in-one automotive group. We specialize in vehicle upgrades of all kind. Complete…read moreCustomization of Vehicle we offer installation services for your stereo or electronic and performance equipment. We also provide a complete automotive restoration service. There’s not much that we don’t do! Call now and find out how we can upgrade or repair your ride today!

Asked my hotel front desk clerk to call me a taxi, as I wanted to go to a place a mile away…read more Towncar showed up and when we got there, the driver charged me $25 for what should have been a $5 cab ride. He explained that they are a $25 flat fee service to anywhere in town. I asked for a taxi, I got a "tourist special" instead.

Fantastic service! Nice clean cars, flat rate, and super service. They pat attention to the…read morelittle details and had two great experiences. Would highly recommend.