Terrible customer service. Not willing to accept mistakes staff made. Don't answer phones ! Be…read morevery careful

I rented a car through hopper from Alamo. There was no age t available when I turned my car in. I…read morewas charged an extra $200. Still haven't heard from Alamo!

11:30 on Saturday March 15th. I came into the airport to swap out a car I am having trouble with…read morethat I rented elsewhere. Quiite possibly the worst customer service I have received. Wouldn't even let me talk to a manager. I am not leaving in the same car with issues and hoping I make it to the destination in one piece. This is after speaking with the 1 800 number and then telling me to go to the airport to swap it out. Worst ever.

Our flight to Evansville was changed to where we were going to end up getting in past the 7pm…read moreclosing time. My wife called many hours before and spoke to Avis National even though she dialed the Avis Evansville number. The person she spoke to ensured with our confirmed reservation she would make certain that she would inform the Evansville Avis about our later arrival and that someone would be available to get us our rental car. They would not leave until the last customer got their rental we were told. Well, our flight got in at 8:30pm on time and no one was at the Avis desk. Wife called again and they tried to see if there was another Avis in the area that was open. The staff at Enterprise in the next booth over said that they aren't coming back until tomorrow but we could check to see if any of the contracts on the wall were ours. Of course they weren't. My wife got tired of Avis and thankfully we got a full refund. We went to Enterprise who were able to assist us but at a cost of $200 over what we intended to pay for the original rental at Avis. We needed a car, and had to take the hit for the last minute rental. Not happy one bit with Avis. If you have a flight that gets in past 7pm, don't bother with Avis at Evansville. I'm also ticked that the National hotline said they'd help us out but it certainly doesn't look like they did anything. All I get from Avis now are a bunch of emails trying to get my business.

Car rental. This is…read morethe Hertz location located at the Evansville airport which, obviously, rents cars to travelers. I had a late flight arrival, later than the posted hours for Hertz but there was one customer service person who apparently does wait on the flights and had my vehicle keys and contract ready to go - I was out the door and in the vehicle in a flash. The car was clean and almost brand new- it is nice to look at the odometer and see like 120 miles on it. Customer service was great- especially on the waiting for the late stragglers and the return was just as simple. All in all a good deal if you need a vehicle while in this area.

Epic Fail Hertz Evansville. In town for business for 4 days and a lhertz #1 gold member as I travel…read morequite a bit. First was given someone else's car, than, the car I was supposed to get had a broken drivers seat, and would not go back. Leaving my knees to battle with the Dashboard. Unfortunately they had no other replacement options, so I was given a car not in the class I rented, a Chevy Cruze (and a $35 gift cert). I asked about swapping out and was told I could call around and ask other locations. I.could.call. As they had no cars left, they must have been busy..

Abby Greeted me right away, and I was off to pick up the car in the adjacent lot very quickly. For…read morea small regional location, they have cars, they're clean, and it's an efficient experience. Abby has a great smile and energy, thanks!

I only rent from National but I usually don't fly into Evansville Regional. Three stars for…read moreselection, and a lack of Emerald Isle.

I made a reservation for myself and my disabled wife. Our connecting flight was delayed in Dallas…read moreand I contacted the local Evansville airport branch and informed them of the delay three separate times. I was told there was a 24 hour hold period and not to worry. My flight would arrive an hour before this deadline. We arrived and went to the desk and spoke with the branch manager, Tifanie Treece. She said our reservation had been canceled and she could not do anything. Ot was winter time, my wife was In a wheelchair and we had 4 bags. I asked to speak with the male I had spoken with on the phone. She said he was off duty and she was the manager. She left us stranded in 20 degree weather and my wife with a serious disabilty. I contacted corporate office and was contacted the day before our return trip, too late to fix anything. The trip was ruined with no rental car, I had to infringe on family to loan me a vehicle. I will not be using Enterprise at the Evansville airport again. Enterprise has usually had good service.

Initially the employees were friendly, super easy check in, even got a free upgrade. I asked if it…read morewas possible to add an additional driver to the car. I was told "Absolutely, just go to any Enterprise with the additional driver and their license and they can call us here and add them on for you!" I went to a different location later that day with my boyfriend, asked the Enterprise associate if we could add him on, they called over to the airport location and it was taken care of in under 5 minutes. I asked if he or I had to sign anything and was told "Nope, you're all set!" When I returned home a few days later and checked my credit card, I had been charged $146 dollars for my 4 night rental. I had booked the rental through Expedia and paid $70. I tried calling this location directly and was placed on hold for 15+ minutes everytime I called. Got a hold of customer service and they said they extra $76 was the $15/day additional driver fee. Not one person told me there was an additional $15/day to add a driver, I never signed anything saying that I was aware of that because had I known, I wouldn't have added anyone. The customer service rep then offered me a $30 refund, which I refused. Shortly after he said he could give me a $50 refund right then OR he could send a letter to the manager of this branch for review and they would get back to me, but he couldn't give me a time frame. I refused out of principle since NO ONE TOLD ME IN 2 DIFFERENT LOCATIONS THAT IT WAS DOUBLE THE COST TO ADD A DRIVER. I was told that I could "possibly" hear back in a week. I didn't hear anything, called again a week later and was told by a new customer service rep that the case had been marked as closed since the branch manager had denied my claim. But no one reached out to let me know!! She resubmitted my claim on a Tuesday and I asked when i could expect to hear back from someone and she said definitely by the end of the business week. AGAIN, one week later and I didn't hear back anything so I called and AGAIN was told that my case was closed without anyone reaching out to me. I was always under the impression that Enterprise was supposed to be a company based on great customer service but this was legit one of the worst experiences I have ever had with a business. Aside from the fact that I was charged double to cost for something that I was NOT informed of, they took no action to try and rectify the situation. A situation that could have been so easily fixed turned into a 3 week production over a stupid additional $26 and never using Enterprise again

I rented an SUV on Saturday, but unfortunately the original vehicle had been damaged after hitting…read morea deer and was not reported until it was returned. Despite the situation being completely out of their control, the team at the Fulton Avenue Downtown location in Evansville went above and beyond to help. Alea and Oliviya worked every possible angle to find me a replacement. They located a van in Kentucky, personally went to pick it up after their store was supposed to close, and even cleaned it themselves so I could get on the road for my trip. I truly appreciate the level of customer service they showed. Their willingness to go the extra mile--literally and figuratively--did not go unnoticed. I would absolutely recommend the Fulton Downtown location every time.

Don't listen to the negative reviews on here. Ask questions to them theyll help you and answer…read morethem. I never rented till last week and twice in a week. The blonde lady upfront answered every single question and helped me to understand everything. Rented the hybrid jeep and thought it wasn't started back up, the man came down the road to me to help. They go above and beyond here and THATS HOW YOU KEEP CUSTOMERS! Thank you guys and I appreciate everything. I do have a car now, but I may be renting the jeep in the future in the summer. Now your detailing needs to be folding those seats down because they seem to rush but only takes two seconds.

First time I tried Hertz: Booked a vehicle two days ahead, was called 90 minutes the morning of…read morepickup and told "we do not have a vehicle for you". Tried calling the 800 number for help and was asked "have you checked anywhere else for a vehicle?". Their company policy is to request that you book elsewhere when you book with them so that you will have a vehicle. DO NOT USE THIS SERVICE!

I had a reservation 4 days a go today I won't there to pick up my car they told me oh we can give…read moreyou the car we have a box truck only I don't tell them to I need a box truck they liar and so rude people I don't recommend go to any body this place they liar don't trust them best to go to enterprise they take care you good not like this liar people

I rented a car over the Christmas holiday from this establishment. I paid the bill in full when I…read morerented the vehicle. Before I turned in the vehicle I filled up the tank at the Marathon down the road from the airport. When I got my credit card bill I saw an $18.85 charge from Budget on the bill. I called Budget to inquire about the charge and was advised that fill up charge. I advised the representative that the car was full when I returned it and she immediately stated the charge would be removed without any hesitation. My sister warned me to look for this charge on my credit card. I wonder how many people don't recognize this charge and Budget gets away with overcharging people for gas. Budget do better!!!

Had to rent a car after my sister's funeral to get back to PVD and rented one from this Budget. The…read morelady at the desk was nice but very unprofessional. On her cellphone with someone the whole time she was checking us in. She told us there was a crack in the windshield that was barely noticeable and was already in their records so we wouldn't be charged for it. My wife and I go out to inspect the car and find that the "crack" is mor like a baseball hit the window so I took a picture. The inside was absolutely disgusting, I mean it was filthy and it smelled awful. There were kids toys, a cup holder from a car seat and even silverware strewn about. We took pictures and I go back to tell the lady, who says there are no other cars and I need to take this one but she wrote everything in on my account and told me that she was unhappy about the car not being clean and that I wouldn't be charged. But was too busy eating to come out and look at the damages. Whatever we take the car to get home from work and arrive in PVD. When we drop the car off we tell the worker everything and we were, again, assured it's in the system and wouldn't get charged. Fast forward to almost a month later, the week before thanksgiving. I received a letter from Budget stating that I was going to be charged $584.00 for the broken windshield. I called them immediately and was told they were able to reverse the charge. Two days after that the money is taken out of my account. $584.00. A week before Thanksgiving. So now we're scrambling trying to figure out how we're going to pay our bills, as well as Thanksgiving dinner because of Budget. I took the liberty to attach the not noticeable "crack" as well as what the gentleman in PVD wrote on the windshield. Thanks guys, I'll never rent from you again and I will be telling all of my family and friends.

Customer Service by Miss Sara was phenomenal! Energy like hers will make anyone enjoy coming back…read moreto use the Newburgh IN service. Thanks Sara!

Today I was reminded why we quit renting here. The wait is minimally an hour after you arrive…read morebefore you leave with your vehicle. They never have the car class you reserved and every car has to be cleaned while you wait before you can leave. Today we had to wait for the car to be brought from the west side and then cleaned. Not acceptable service.