I had a reservation for a BMW 5 or 7 Series and arrived a bit early. The staff was extremely…read morefriendly and upfront that my car wasn't ready yet, which was totally fine. While I was waiting, they called to let me know the vehicle had been returned with a damaged tire and they didn't feel comfortable sending me out in it--especially for a road trip. I really appreciated that level of honesty and focus on my safety. They made a strong effort to find alternatives (offering options like a Wagoneer and Audi Q7), but I had my heart set on a luxury sedan and ultimately decided to cancel. Even though it didn't work out, the customer service here was top tier. The team was attentive, transparent, and genuinely tried to make it right. I'd definitely try renting from this location again.

Terrific service at this location. Great selection of cars, also. I've never had a bad experience…read morein the two decades that I've been renting cars from here. Jonathan in particular was really helpful for my most recent rental. His help made my vacation go even smoother. Highly recommend.

What an epic dump. Start with the janke cars that they are renting to poor people. I mean, the…read morecars are horrific. The service? Well? The service is the worst service I've ever seen in my entire life. Bottom of the barrel. Lake and Ali. Ali is a train wreck of epic proportions. Bad. Just bad. Not sure why these guys went in to the car rental business--they should find another pursuit. The location is impossible to find. The service is horrific. The prices are bad. The service? Did I mention the service yet? The service is below human standards.

Watch out they will add extra charges that you shouldn't have had. Watch your receipt. Then they…read morewill make you call back to customer service two days later to request the bs charges be removed.

This is the worst Hertz location I've ever been to, and believe me that's saying something because…read moremy expectations for Hertz are pretty low. First of all, it's in a garage with no shelter, no tent, no indoor place for customers to stand and no heaters or even a canopy. Repeat, NO HEAT. The employees are basically working in a steel container and they didn't look warm either. The customers can't go inside the steel box because it's tiny, even if we were allowed to go inside. Just egregious corporate greed and disrespect of customers and employees is at work here. Today in 31F wind chill, about 5 people stood waiting for over an hour with the wind whipping through the garage. One lady didn't even have a coat. There was ONE employee to answer phones, deal with customers and he even had to vacuum out the cars himself. I ended up leaving after waiting in the cold for an hour and a half, after another employee and manager came in and allowed new customers to cut the line in front of us. You can tell Hertz does not respect us as customers or their employees. They are making bank, and are still outsourcing phone customer service to the Phillipines so they don't have to pay a decent wage. They can't manage to pay enough employees on site to take the load off ONE GUY. And I cannot stress this enough, the absolute skinflint miserly scroogeness of making an "office" out of a small shipping container and not making a way for customers to be protected from the weather.

Avoid at all costs! Disgusting Ghetto Employees…read more This is the most ghetto and unprofessional Hertz in the entire Tri-state area! Avoid this place at all costs! They will allow you to show up for your rental reservation and tell you they don't have it available AFTER you arrive. The location is grossly mismanaged and the area manager, Mike Ruggiero, won't even pick up the phone for his employees when there's a problem. I arrived 15 minutes before my pickup time and no one came out to help several waiting customers for 15 minutes. I knocked on the door and this agent with a nasty attitude reluctantly came out to "help." She informed me they didn't have my vehicle available and she wasn't going to "deal with it" when I questioned her about not being informed prior to arriving. This is the third and final time I've had an issue with this location.

I had a week long rental for a work trip. Pick up and drop off were both at the Newport Mall…read morelocation. The car was stinky, almost like a litterbox, but also smelled like Febreeze or something was used heavily in attempt to deodorize the car. This made the smell worse. It was also dirty on the outside even though it was parked in a garage. Check in and check out were both slow and agents did not know how to deal with a corporate account. It took over 45 minutes waiting to check out. Calls to the Newport location were not answered. Every time I called the main customer service line it took a long time to get through the system and then had to be transferred to the special agents who handled corporate accounts. The positive is that the location and hours are convenient.

Warning that if you rent a car from here and do not return the keys to the kiosk at 5pm on the dot…read morethat they will charge you a full extra day and $11/gallon if you are rushing to make the cutoff time and can't stop for gas.

Outstanding service; courteous and quick. Whenever I have to rent again, I'm coming here.read more

First time renting a car and Malik was very helpful and made the experience go smoothly. The staff…read morewere friendly and the rental was perfect

Nice experience , we have rented the car for road test ... staff is very supportive and…read moreprofessional . They have arranged the hand-break car in very short notice .

Excellent car selection, friendly and informative staff. Will definitely be back should I find…read moremyself temporarily without a car.

My first attempt at using this service. Walked 20 blocks to get the car, however, the car was not…read morethere. Called support they said they *could* transfer my payment to another vehicle, except I'd used a discount (Groupon) so, only what I actually paid would transfer and I'd have to start from scratch, standing on the corner, with a deadline. They said they found the car a few blocks away, but couldn't guarantee the key would be there. I just cancelled it and took them off my phone. Won't try it again.

I should've read the reviews first before booking one…read more Between having a car with a dead engine be available as a rental and waiting for 40 mins to talk to customer service to the $2.50 service fees that you get charged for EVERY toll you pass through... It just was a very bad experience. They charged me for gas even when I filled up the tank more than what I started with. Thankfully I was able to get refunded for that. All in all, paying $300+ for having a dusty car for 9 hours feels like highway robbery.

Cj hookah host was Very professional, and affordable...the service was amazing!…read more all my friends keep asking me when will the next event be and all I can say is soon!...Cj Hookah I will be calling to book another event soon!

My Experience with CJ Hookah was amazing! When dealing with hookah spots it's hard to find people…read morethat are first and foremost professionals. These guys nail it. Customer service is fantastic. The equipment is top notch and clean. Prices are fair. They were flexible with availability, pick up, drop off and returns. Jackie was full of energy and always gave service with a smile! Love her!