My first attempt at using this service. Walked 20 blocks to get the car, however, the car was not there. Called support they said they *could* transfer my payment to another vehicle, except I'd used a discount (Groupon) so, only what I actually paid would transfer and I'd have to start from scratch, standing on the corner, with a deadline. They said they found the car a few blocks away, but couldn't guarantee the key would be there. I just cancelled it and took them off my phone. Won't try it again. read more

I should've read the reviews first before booking one. Between having a car with a dead engine be available as a rental and waiting for 40 mins to talk to customer service to the $2.50 service fees that you get charged for EVERY toll you pass through... It just was a very bad experience. They charged me for gas even when I filled up the tank more than what I started with. Thankfully I was able to get refunded for that. All in all, paying $300+ for having a dusty car for 9 hours feels like highway robbery. read more

Zero stars! Their prices seemingly are reasonable, unless you want to extend your trip. They are charging $250+/ day (non holiday). Their customer service and "happiness center" is useless. They offer a constant reiteration of "we apologize but there's nothing we can do," on every matter except mechanical failure of the car. Horrible service. Never using again. read more

Stay away from get around. The contract will shows a higher amount fo gas that it really is.when you bring back the car they will charge up to the percentage that is in the contrat even though you sent an email to owner and get around that amount listed on contract is wrong . They will charge you a fee if you are 8 mns late even though directions are wrong and if the parking number was occupied and you had to drive around for quite sometimes to find a parking spot. And lastly if someone hit your door and u have a dent for less than one inche with a scratch they will charge you $500 euros..yep scratch and a little dent less than 1 inche (2,2 centimeter) Avis and Hertz and other rental companies dont charge you for that.my rental car did. No more Getaround read more

I've used this service in the past many times and love how easy it is. I just reserved a car for a date in March for $61 After placing my reservation I received a fraud alert for a $3,000 from GetAround on my card. Why is GetAround trying to charge me 3k? No customer service phone number in service to get an immediate answer. I've sent 2 emails and no response. read more

Borderline scam company. I parked a car I had rented in a legal parking spot. The car got ticketed by NYC incorrectly. The host alerted GetAround who then immediately charged me for the $100+ ticket. I immediately contacted them using their paltry customer service system. They refused to refund me despite providing no evidence I was in the wrong. Along with the host, I was able to definitively prove that I had not parked illegally and that NYC was wrong to ticket the car. Never got my money back. In the end was forced to dispute the transactions through my credit card company, resulting in GetAround suspending my account instead of trying to resolve things amicably and professionally. Truly pathetic company run by morons. read more

Would give zero stars if I could. This company is a borderline scam. The car I rented was in TERRIBLE condition with brakes that felt very unsafe, torn seats, awful smell etc. the list could go on. Picking up the car went fine, but when I attempted to return the car, the app was malfunctioning, and it took me 20 minutes to get the car returned. When I received the final bill there was a $240 late return fee due to the car being 1hr 05min late. When I reached out to customer service (which no phone number exists) the representative that I was put into contact with kept responding with "there is nothing we can do, I will be closing your request ticket now". Absolutely terrible customer service and outrageous fine print pricing. DO NOT RENT from Getaround. The price seems enticing, but you will pay for the difference plus ++ read more

Getaround is the used car salesman of the ride sharing apps. My experience is that Getaround will find any way to charge you additional fees (fuel fee, parking fee, toll fee) before doing any DUE DILIGENCE in hopes that you don't dispute the charge as they cannot defend their additional fees. This is because they need to to get to profitability faster (https://www.bamsec.com/filing/119312523022886?cik=1839608) since there is near zero differentiation between them and competitors beside cutting the price. Yes, consumers get a 10%-15% discount over competitors but also take into consideration the potential for... 1. Cars with checked engine light on 2. Cars that have trouble starting 3. Disgusting interiors 4. General concern that you maybe be hit with fraudent charges (suggest taking a comprehensive video of interior and experior conditions and any engine issues when renting a car) 5. General safety concerns To be fair, the car owners are responsible for some of the above read more

If I could give zero stars I would. The car was not on the street but on a parking lot ramp, making it very hard to find. The app does not provide license plates so I took pics of an altima on the street before realizing it was the wrong car. It was FILTHY, inside and out. Bird poop everywhere, cigarette ashes and odor. It was banged up. Front bumper held up by screws. The flat tire light was on. TERRIBLE Now that I am reading reviews I assume I can look forward to having to fight to get my $4,000 deposit back, AND they don't tell you how much the security deposit is upfront. That piece of junk isn't worth $4k. read more

We rented a car for 10 hours and returned the car in 8 hours. Since that time, we have been hassled by the company with 4 emails either asserting we did not return the car before or we returned the car late. You can't have both! They have now charged our credit card hundreds of dollars, which I conclude is fraudulent. It was good we had taken pictures of the car upon return, but despite many emails sent still no resolution and still no credit to our credit card. We are considering legal action. Stay away from this company!!! read more

I had a horrible experience with this service. All started out ok but then they add fees to everything. WATCH OUT each time you go through a toll you will have to pay 2.50 on top of the toll fee. They will charge you $50 if you part the car 1 block away from where it needs to be even if you explain that there was absolutely no parking anywhere. What exactly are you supposed to do if there no parking anywhere???? DO NOT leave anything in the car. You will never get it back. Sunglasses Goodbye! You're better off going through enterprise. At the end of it all the amount of money I spent on this "cheap " rental was more then I would have spent at a car rental place. Do not use it! You'll be very disappointed. read more

I have very very rarely gone out of my way to write a review on any kind of service. However, this experience was so awful I felt the need to. If you're thinking about doing this, just don't. First issue was that the car was not parked in the garage the host's instructions said it was parked in. The host did not let me know the car had been parked in the wrong garage. The map was highly inaccurate and showed the car as parked at a location where no parking existed; it was a freeway. The host was of very little help when I called and this resulted in me walking around three different garages, up and down rows in the heat for almost two hours trying to locate the car. he garage it was supposed to be parked in should have allowed me to exit with the car for free. But, since the car was in the wrong garage, there was a fee to get out of that garage. The host told me to pay the ticket, take a photo of it and sent it to Getaround. He promised I would be reimbursed by getaround since the car was not in the right garage when I picked it up. With all of these issues, I was over two hours late getting on the road and missed a friend's wedding ceremony. I let customer service know about these issues and they have refused to give me a reimbursement for the garage ticket or for part of the trip despite the horrendous experience. Will never be using this service again read more

I used to rent my car out for Getaround back when I lived in DC and that was a bad experience so I assumed that as a renter my opinion of Getaround could only go up -- I turned out to be very wrong. I had a trip booked for a Saturday morning at 9:45am and Getaround called me at 9:50am to tell me that the car would no longer be available. They then told me my only option was to rent a car that was 15 min away driving from the original rental. Getaround assured me that they'd pay for the uber/lyft ride to and from this new rental as long as I sent them receipts. I reluctantly agreed to this because getting a different day of rental was going to be much more expensive. A couple days later, I submitted the receipts to only then receive an email saying they couldn't reimburse me the whole amount (an amount I had already cleared with the representative on the phone) and would only be paying for one way. Overall, just a completely awful experience. No accountability, terrible customer service, and not even that cheap compared to their competitors. Just pay the slightly higher costs and use other car sharing apps because this one is absolute garbage UPDATE: The business owner on Yelp commented on this saying they would reach out to help. They did no such thing. Another example of Getaround saying one thing and delivering something much, much worse. read more

I booked an SUV with the company Getaround for May Memorial weekend for $350. When I went to pick up the car, it was not there so I called customer service. It took them 45 minutes to finally speak to me. When they did, they told me there was a note to call me because the car I had booked was stolen but no one had called me. They then rebooked me in a smaller, filthy car with no windshield wipers for $808.00. I asked that they at least price match my original amount. They said there was nothing they could do. One representative said he could take $10 off. When I asked him to escalate it, the final offer was $25 off. This was a terrible bait & switch. Every service representative was unsympathetic to the situation, reluctant to let me speak with anyone else and kept saying there was nothing they could do. This is a terrible company. I will never rent from again. No one ever should. read more

Horrible service and dirty car I got and they want to charge me after I drop the car parking tickets previously renter smoke in the car I have to take car wash did t have chose I called them no answer not recommend at alllllllll read more

I rented from them twice in one week they were both disasters. The first car showed it was 2.89 miles from my location when I booked it, and it turned out to be 12 miles and a $40 Lyft ride away. When the got there the car was filthy and on the return, parking was a nightmare. The second time, the car was filthy outside and the battery died in me. It kept restarting while I was driving and when I parked the batt died. The lights are automatic lights so I had no reason to leave a light on and yet they were going to charge $75 for a jump. I am done and won't be using Getaround again. I will try another rideshare service that vets the cars they list. read more

Zero stars. Stay away from this company. You don't have to look far to find endless horror stories from both hosts and renters. Customer service is absolutely horrible. 10 months later and I'm still waiting for my refund/reimbursement after renting a car that broke down and left me stranded hundreds of miles from home. I was then strung along with countless back and forth emails, promised payment release dates, and endless stints of waiting "just 5-10 more business days for processing', and now they are basically ghosting me. Specifically Mitch Tejamo, Safety Specialist with Getaround Trust & Safety team. read more

I rented my car last in Paris, and the renter took it to England where it broke down. The renter left the car outside, and Getaround hasn't done anything. Their customer service is too slow and unresponsive. This has been going on for 2 weeks now. Don't use the app to rent cars; the support is terrible. read more

I have loved and used GetAround for almost two years now. I was loyal to them and have used them for trips at least 10 times. Over two months ago, I booked a car for a 5-day trip that I'm leaving for today. We live in NYC, where options for vehicles go fast. So if you don't book far in advance for things, you may end up with literally no options. The accommodations for our trip cost $2,000, which we've already paid. Today, 30 minutes before my booking, I received a call and email from GetAround saying that the car has become unavailable. There is NO way to call them. They've discontinued their phone line. They say "you can call us with any questions" but there is no phone line offered. The only number I can find just has a recorded message saying that "this phone line is no longer being monitored" and suggests going online to chat. I looked into other GetAround cars, and they are all many, many miles away, some in areas that are unsafe and that I cannot even get to with public transit. So, at best I'd be paying $150+ dollars to Uber an hour to somewhere unsafe and unfamiliar to me. By some grace of god, I just came across Kyte (who delivers rental cars directly to your home), and they had a car available, and it was the same price as the GetAround car I had booked. So, hopefully that all turns out well. I will NEVER use GetAround ever again. Ever. This is the reason I stopped using ZipCar (they would pull the exact move -- you reserve a car months in advance, then get an email minutes before your reservation saying it's no longer available, or it was "also booked by someone else"). Bye, no thanks. Not worth it. Maybe it's fine if you're taking the car for a short trip. But even that is awful. I've had planned days at the beach with ZipCar that were ruined as I was walking out the door. It's not worth it. Update: It's been a few hours and GetAround has not responded to my emails (which were simply replies to *their* emails, asking me to get back to them), nor attempted to reach me. The only "contact" I've had with them is their reply to this review, thanking me for responding to "the survey." Obviously this is an automated reply. Wow, I never realized how truly terrible this company is. read more

Getaround by far, is one of the worst car sharing apps ever invented.. they do not reimburse you for washing dirty vehicles..most of the vehicles either have the key missing or there are children's toys in the backseat.. i tried to get reimbursed for several car issues, including a car wash and was told since the next person who rented after me noticed a dirty back seat then i was not going to be reimbursed. the only time you get to speak to a customer service representative over the phone is when you are actually renting a vehicle and not anytime after. they do not have a direct customer service number and several agents will be on ticket to address it however they ask you to repeat the same issue all over again instead of checking their system to see if a ticket was already implemented. I strongly advise using other car sharing apps or an uber .. this company needs to be dissolved and dissapear forever...SERVICE SUCKS. read more

Booking fees are outrageous. How can you charge a quarter of the cost of the whole trip as a fee for an online booking?? Customer service is nonexistent. read more

Car was damaged, dirty, needed oil maintenance, and only had half a tank of gas. They also charged me for tolls when I paid for tolls myself through the specific cash toll lane. Avoid this company at all costs. read more

All went well for my Thanksgiving rental during which I had the car for 1 day and actually drove it for 2 hours. ($5.00 gas). It was safely parked on a quiet street while I had it. Then I receive a note of damages which were on the car's body upon my pickup. They immediately want $1000 dollars and I would like to see any type of body shop work done in 1 day. I drive slowly and carefully and traffic was so heavy that I really drove extremely slow. Damages blamed on me that were not mine were never explained and had I read these reviews before, I would have avoided this company. Be careful. read more

What a joke!!! RUN!! This is the THIRD time we have rented through Get Around where the car ended up being parked NO WHERE NEAR WHERE IT IS SUPPOSED TO BE. We had to be at funeral this morning, woke up early and checked the app for pickup and the car that was supposed to be a 5 minute walk from our apartment was a 1 HOUR subway ride away!! Not only that, they have the absolute worst customer service. Need to explain everything a minimum of 5 times before they can even understand the situation. Who are they hiring?!? Then they put you on hold for anywhere between 15-20 minutes. This service is a SCAM. This has happened to so many of my friends too. Do yourself a favor and pay the small difference and rent from Enterprise, Avis, etc... Update. We have officially been disconnected after 20 minutes of being on hold. Zero help. Ruined what was already going to be hard day. This company is the absolute worst. read more

I never used turo but this company advertises renting a car for $4 an hour . The rental I rented cost me $150 for 13 hours . You have to pay a deposit , I believe because I may have not have a credit card which I had to find out on my own . The deposit is allegedly released 7 days after the rental is over . I'm not sure why they would hold a customers money that long considering how expensive the renting process is . I went to extend my rental & it quoted me double to add on a day when I did it by the hour it was $20 an hour . I'm breaking even renting this car for Uber & I don't understand the false advertisement . The car I rent was an 2020 but the door was dented & made noise upon opening the door . The seats were stained & I had no other options . Customer service is via email & robotic . If you were desperate like me & needed a car for the day , I'm so sorry but if you can try elsewhere I'd advise that . Beverly.natasha@icloud.com read more

Getaround - A damaged vehicle where the owner is allowed to charge $10 an hour - Car Rental Near Me

This company is very bad for business. I install the Getaround app on my car on Tuesday . On Wednesday it was OK. Thursday, Friday I cannot use my car. I got up to start my car and my car won't start. That was Thursday and Friday was the same thing they told me that it was the battery .a jumpstart my battery and still nothing. I've been getting the runaround for two days now today they told me they can tow my car back to the shop but I would have to pay the $200 towing fee, I have lost money for two days and even had to put my kids on Uber back and forth to school. This is making me so frustrated because I'm really not getting the help to resolve this problem. read more

I'M NOT USING GETAROUND EVER AGAIN If you see my previous review you can see about the issue I had with the first rental. Well that is not the end of the story. On my second rental, which was made at the last minute on Christmas' Eve because the owner of the car from my first rental had canceled my rental also at the last minute (a few hours before I was supposed to pick up the car), the car had many issues. First off, the owner had published on the car profile page in Getaround that I could use my own EZPass to pay for tolls; which I did. When the trip ended I was charged by Auto Toll service from Getaround for the same tolls that my EZPass had paid. Thankfully, Getaround customer service refunded me for that; because it wasn't my fault that the owner of the rental had encouraged to use one's own EZPass. Moreover, the car was dirty, and the headlights were not working!!! Can you believe that? The headlights were not working and I had to travel 240 miles from NJ to MD at night during heavy rain and heavy fog. Plus the wipers were in terrible condition!! I was using only high beams, visibility was very poor and blurry. The next day Getaround customer service suggested that I return the car immediately to have it removed from listing. So I explained that I wasn't going to cancel my family's Christmas trip for this problem caused by both owners. Apparently Getaround contacted the owner, because I received a text from him right after, asking if I could go to Autozone to replace the headlights. Can you imagine that? I was running chores that belonged to the owner of the vehicle, not me! Nevertheless, I had to comply because I did not want to run the risk of getting pulled over by state police for using high beams on my way back which was going to be on a day with clear weather. Getaround and the owner did provice a full refund for the first canceled vehicle, the tolling and the headlights. But all these last minute inconveniences suffice enough to leave Getaround for ever!! read more

See all

We rented a car a week before our trip to Long Island for Memorial Day weekend. My boyfriend went to the pick up location only to learn that the car was severely damaged/can't be rented. He was directed a different car in another pick up spot that's very far from original pick up spot. When he got to the second pick up spot the car was also severely broken. We got the full refund but very disappointed/we had to cancel our entire trip to Long Island. Extremely unprofessional and untrustworthy read more

PROS: * Price, choice, and availability compared to Zip Car. * Customer service was amazing throughout 3 specifically poor experiences. CONS: 3 severely bad experiences that could be resolved with simple fixes. 1. Searching for the vehicle - When I got to the Newport Mall, I had issues finding the car. the GPS on the app was showing the car parked outside the mall. Would have been good if the app showed the parking level and aisle where the car was parked - they already have designated areas in the parking garage. That would have saved me 20 minutes of searching for the car. 2- Getting out of the garage - I put in the parking ticket into the machine and it tells me that I have a $185 charge! WHAT!? I had to get on the phone AGAIN and this time it took me 30 minutes to resolve . I had to charge my personal credit card $185, take a picture of the receipt and email the rep, the receipts to just get out of the garage. 3. Returning the car - APP issues again. After I return the car, the app refuses to update the car's location and refuses to let me end the trip. I had to call the rep for the third time and take pictures of the vehicle and email them to make sure the trip ended properly. read more

After reviewing different car sharing platforms I decided on GETAROUND for my UBER / UBER EATS time/financial capabilities. No one could be more nervous and hesitant about using an App like this but no worries. Everything with GETAROUND has been great. read more

Great service! I rented a car that had issues with transmission . When I called in for help, they responded swiftly and booked me another car which was nicer and ran smooth. plus, gave me free credit for the inconveniences it may have caused. Wonderful! I will recommend. read more

I usually do not get on social media to rant about and complain about customers but I have extremely frustrated with the claims department for the last two weeks. I started using this service 3 months back and everything was great until my car got damaged. Even though it was a small scratch I have heard only lose responses from their customer service and no one has gotten back to me resolve this issue. I wonder if my car had a bigger problem what the claims team will do, since no one is really equipped to handle this. I will really suggest anyone not to use this service if the car is dear to you!! read more

0 Stars across the board. They will charge you fees for tickets you didn't get, trips you didn't take and the charge per mile after the first 200 miles is insane. You might as well rent from Enterprise, Turo or another service. I will never give them a penny again!!! read more

I needed to get my account verified and was wanting to reserve a car for a few hours later. The safety agent that worked with me was very professional and also very patient with me in helping me to get the information correct in their system. I was able to get it done and rent the car a short few hours later. These are great people to work with and I also like their prices better than other local car sharing services. I will be using them on a regular basis and I recommend them to anyone looking for a car sharing service in Los Angeles. read more

I was using get around for a good while & without explanation or warning they suspended my account? I have a clean drivers license & I work as a paramedic. Just flew into town to visit my family & ive been waiting for a response all day from getaround. My email is THISEMAILISART@gmail.com . Not sure how to DM here so I'm posting this. read more

I rented a car and the process was fairly smooth. The renter was pleasant as was the car. Unfortunately, the car was hit in a parking lot. The person who hit me took full responsibility, but by the Getaround contract, I had to pay. The insurance companies took care of it, but 4 months later, I have not been reimbursed by Getaround, so I am out nearly $1000. Getaround says the insurance adjuster will pay me, and the adjuster says Getaround should be paying. It is maddening. The biggest frustration is not being able to reach anyone by phone. There is simply NO number to call - all is by email. It has all been immensely frustrating. Needless to say, I would not rent from them again. UPDATE: It took some negative online reviews and an email to the CEO, but the matter was just resolved and I was refunded. Modifying review to two stars. read more

There has to be other ways to verify someone without using Facebook. Not everyone uses Facebook. They need to come up with other ways to verify someone's identity. They lost my business and many others I will informed about this. read more

I love getaround. i get great cars at great rates right in my neighborhood. The app is super user friendly, every little detail is thought ahead ( submitting dirt or scratches in photos) you can unlock a car through the app so easy. Best part is the customer service! They are very accomodating and when ever i call them, I reach a person with in 30sec of hold time! Getaround rocks! read more

I planned a trip for freelance. The owner of the car didn't check the garage schedule so the car was not accessible even though there was a flyer in the parking garage listing the times when the garage was undergoing maintenance. I called Getaround about it and was put on hold for a very long time while having to take calls from a pretty angry client. Getaround then said they could rent me a car all the way across town as a solution. This took another 40 minutes as I had to load all of my gear and they never reimburse ubers on a timely schedule. I asked them for a full refund of the trip because I literally lost $500 in money due to their negligence. They said the best they could do is $20. My loyalty to them is only worth $20 so I don't feel bad leaving them. The reason I know about them being very late on payment for ubers is that they previously gave me a car that has clear issues that the owner should have seen. They didn't check it out. After getting to my location I needed the car towed. Rather than taking over the process, I ended up being the one who talked to the tow truck driver and had to answer all his questions including info about a parking pass. This ate into my work day as Getaround and the owner of the car provided no help and I was left on my own to fix negligent keeping of a car. I ubered home from the job site and it took a good while for Getaround to reimburse. I found this extremely troublesome. They will also do random things like cancel a reservation for a car with a reserved spot and rebook you a car with street parking for a trip that ends on a Sunday evening. It takes an hour to find street parking on a Sunday evening here. So I had to leave an event an hour early to get a spot. I still had to call them while driving to explain the issue on why I couldn't find a spot to park. Another classic thing their customer service does is literally call you until you pick up at 11:15pm. They did this for another rebook. Other car share companies have much better policies and service. I use Turo or just rent from Avis instead of use these guys now. Every time I rent a car there just seems to be drama or the car is gross and not taken care of. It is the time of covid and these guys are renting cars with sticky interiors and cigarette smells. I am done. read more

I rented a car and it was covered in bird poop. On top of that, the interior was dirty, reeked of cigarettes, filled with garbage, and dirt marks everywhere. Upon coming back to the rental spot, I was then charged $56 in tolls. I don't know how this is possible when I literally just ended the trip. I also used my own toll pass. I was then told that they autocharge this, even if I brought my pass. The team's response was "too bad, it says in terms and conditions this car does that." It's not made clear in the site or app. Team just makes you feel stupid for not seeing the fine print in the 20 pages of rules. I told them they need to give riders the option to use their own toll pass because $2.50 PER TOLL PROCESSED is ridiculous. They gave me some insensitive answer that there are cars that give that option. I live in New York. Every car of theirs I'm finding out has automatic tolling. I received no refunds for bird poop car and insensitive customer service. I got $20 in driving credit after fighting with them for an hour, but that doesn't make up for the truly unempathetic customer service. My $100 rental turned into $160 with so much unnecessary pushback from getaround. Avoid this service completely. read more