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    Avis Rent A Car

    1.8 (134 reviews)

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    Angela J.

    Not a place to safely rent a car. Gave us a pickup when we reserved a full size car. Refused to change until we called customer service. Switched to a very old Toyota Corolla which had tire pressure issues all the way. Not a place to rent car safely. Yelled at customers and refused to communicate. Not decent. Unprofessional.

    LOL! WE ARE AVIS PREFERRED and we waited in line for 1.5 hours!!
    Akriti B.

    My worst possible experience with a rental car company. This location has no process whatsoever and people just stand in long lines, be it for pickup or drop off. Their is no preferential treatment for Avis Preferred members as well, and we had to wait in line for over an hour to pick up our car. There's usually just one person at the counter dealing with everything and he's also very slow. So if you're renting a car from this location, be prepared to wait at least an hour or more. Pathetic!

    What's the point of reservation. Up front info. Skip the line. I am now 1.5 hours late.

    I only gave it a 1 because there is no option for a 0. Do not, I repeat , do not go here. Pre pay and skip the lines. People in line said it's like this all the time.

    50 person line on a Saturday morning. Only 1 worker!!!!!

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    7 years ago

    Had a very pleasant experience here. Shannon was super helpful and went out of his way to assist. Car was clean and in good condition.

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    7 years ago

    Worst Avis location, staff is rude and cars aren't cleaned. Staff is seen shouting at customers and being utterly disrespectful.

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    7 years ago

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    Review Highlights - Avis Rent A Car

    The person at Avis counter, Kendall, is extremely helpful during check in and check out process.

    Mentioned in 3 reviews

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    Avis Rent A Car - Waiting time ....

    Avis Rent A Car

    1.8(80 reviews)
    3.9 miTheater District, Midtown West

    This location completely saved my Memorial Day weekend plans for upstate. We had a last minute…read morecancellation by not to be named competitor (Sixt) and was able to walk in, rent a car, and drive out to Hudson all within 30 mins. Alvin was extremely helpful with everything and made it a very smooth transition. Could not recommend this place more, definitely will be returning here for future plans! Use this location!! Great people!!

    Outstanding Service From Start to Finish at Avis West 54th Street…read more This location, situated in the heart of midtown Manhattan's theater district, it's an incredibly heavily used branch, but the outstanding team assembled here consistently provides nothing short of exceptional service. From the moment I walked in, the entire team made the rental process smooth, welcoming, and genuinely stress‑free. The site manager Ms. Barnett, sets the tone with professionalism and a calm, customer‑first approach that you can feel the moment you enter. It's clear the team runs as well as it does because of strong, attentive leadership. The front desk agent was equally impressive--friendly, efficient, and incredibly helpful. They handled my reservation quickly, answered every question with confidence, and made sure I left the counter fully prepared for the rental ahead. And the car concierges deserve major praise, as well. They were prompt, courteous, and clearly take pride in their work. The vehicle was spotless, well‑prepared, and they walked me through everything with care and attention to detail. Not only that, but I've come to know a couple of the guys and always enjoy the witty banter we exchange. This location delivers the kind of service that turns a simple car rental into a genuinely positive experience. I'll absolutely be returning, and I highly recommend Avis West 54th Street to anyone looking for top‑tier service in NYC.

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    Avis Rent A Car - Still long waiting time

    Still long waiting time

    Avis Rent A Car
    Avis Rent A Car - Waiting time....and probably it will be another 30 minutes before it's us

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    Waiting time....and probably it will be another 30 minutes before it's us

    Alamo Rent A Car

    Alamo Rent A Car

    3.9(58 reviews)
    2.4 miGreenwich Village

    Dropped off our car and Laura greeted us and thanks us for doing business with Alamo. People don't…read moretake the time to do that anymore in person, she seemed very genuine. THANK YOU LAURA you're the best !!!

    Letter to customer services :…read more I am writing to formally express my disappointment regarding my recent experience with Alamo Rent A Car at Orlando International Airport. My flight landed shortly after midnight last night, and I proceeded to the rental counter where I waited in a very long line. By the time I reached the desk, it was already quite late. While preparing to complete my rental transaction, I realized I could not immediately locate my credit card. I asked if I could use my debit card, regardless of the available balance, and was told by the customer service representative, Hannah, that this was not permitted. She responded in an extremely rude and dismissive manner, stating, "I do not care how much money you have in your debit card." I then politely asked her to give me a moment to check my carry-on bag. I was able to locate my credit card within minutes. When I informed her that I had found it, she responded, "That's great, but I am off shift now so you can go back to the end of the line." I expressed that this was poor customer service, to which she replied, "Well you do not need to rent to us and we do not need to rent to you." I then returned to the back of the line. Shortly afterward, Hannah and another employee left the counter, leaving one young woman alone to manage several waiting customers. Fortunately, a gentleman came to assist her. At that time, I expressed my concern regarding Hannah's disrespectful and unprofessional behavior. By this point, it was after 1:00 a.m. After traveling all day and waiting in line for an extended period, the lack of professionalism and courtesy displayed was extremely disappointing. I travel frequently throughout the United States and have used Alamo several times in the past. This experience does not reflect the level of service I have come to expect and is concerning from a customer service standpoint. I am very concerned about the conduct and professionalism demonstrated during this interaction. Such behavior reflects poorly on your company and is simply not acceptable. Hannah has a lot to learn about life and how to treat people if she is going to work with the public.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    AAMCAR Car Rental - 7-seat Toyota Sienna and Kia Sedonas

    AAMCAR Car Rental

    4.1(70 reviews)
    5.8 miUpper West Side

    Truly, I couldn't be more grateful for AAMCAR. They are professional, honorable, dependable and…read moretruly provide a great service for the rental car business in Manhattan. I had almost lost hope thinking that these smaller rental car companies in Manhattan were total garbage but I am so glad to be wrong with AAMCAR. They deserve your business. They are kind, courteous, and have excellent professionalism is all of their reservations and car rentals. I can't recommend them highly enough! Thank you, AAMCAR!

    aamcar are liars they tell you a bunch of good stuff while your asking about renting a car ..then…read moreyou get the with all kind of good stuff they said and it's way more charges the agreement...and there cars are garbage they sound like trucks they ride hard and they drink alot of gas to be small cars....there rate is a zero No no no you stated to me if I would have brought it back in the morning I wouldn't have been charge for the day...But the day I picked up the car you said bring it back Monday any time before I have till 10pm then your cars do have some issues and you being a smart ass I've been renting with Aamar for a very long time and I never expected a luxury car I have my own just needed a rental for the weekend .... I had to exchange the first I picked up the key wasn't working properly...And not to mention it was all scratched and dented up like really ...Ya had nice cars before smooth riders....

    Photos
    AAMCAR Car Rental - Moving?  Rent a Cargo Van, 10 feet of space, easily fits a full size box and mattress

    Moving? Rent a Cargo Van, 10 feet of space, easily fits a full size box and mattress

    AAMCAR Car Rental - Try these out, more head room for the taller folks

    Try these out, more head room for the taller folks

    AAMCAR Car Rental - We rent these vans to travel as far away as Florida.  Highly durable, seating for 15 people.  Last row of seats can be removed

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    We rent these vans to travel as far away as Florida. Highly durable, seating for 15 people. Last row of seats can be removed

    SIXT Rent - SIXT car rental Jersey City Newport Centre

    SIXT Rent

    2.7(7 reviews)
    0.0 mi

    I returned a Sixt rental where the attendant pointed out one small cosmetic scratch on the side…read morepanel. A few days later, I received a bill for $1,340.53. The damage packet Sixt sent didn't even match the return inspection. It included rear bumper damage and repair charges that were not identified as new at drop-off, plus padded fees like a $200 admin fee and "diminution of value" - all based on a preliminary estimate, not a final repair invoice. I emailed Sixt multiple times asking for clarification and received no response. I ultimately had to file a claim through my credit card's rental insurance, which paid it, but that doesn't make the process acceptable. Without coverage, I would've been stuck paying four figures for a minor cosmetic issue with inconsistent documentation. Renters: take photos and video at pickup and return. I won't rent from Sixt again.

    We reserved a specific car category through Expedia. When we arrived at the rental counter (about…read moreone hour after the scheduled pickup time), we were told the reserved car was no longer available. The agent only offered a more expensive SUV and required us to pay extra. We declined since they could not honor the original reservation. Despite the fact that no vehicle was provided, the rental company refused to issue a refund. Expedia also declined to help, and we are now forced to resolve this through a credit card dispute. Very disappointing experience. A confirmed reservation should be honored, or an equivalent should be provided at no additional cost. I would not recommend this location.

    Photos
    SIXT Rent - SIXT car rental Jersey City Newport Centre

    SIXT car rental Jersey City Newport Centre

    SIXT Rent - SIXT car rental Jersey City Newport Centre

    SIXT car rental Jersey City Newport Centre

    SIXT Rent - SIXT car rental Jersey City Newport Centre

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    SIXT car rental Jersey City Newport Centre

    Avis Rent A Car - carrental - Updated July 2026

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