My husband and I came into down via Sacramento International Airport a couple of days ago. When we…read morewere down there, the first car that we tried was full of cigarette smoke, being that I have such an asthmatic/allergy to cigarette smoke, I asked to be switched. The gentleman there was kind and gave us a small Subaru( but said it was mid-size) and it was ok. Got us to point A to point B. We could feel every bump in the road and the seats were super hard. But, we were grateful that God gave us a car to help us get from point A to point B. Then this morning, it was raining; so we started to use our windshield wiper blades, and realized that one of them didn't work. Seeing out of the windows while it is raining, would be a definite plus. So we stopped in at this budget here; and a gentleman named Mike, helped us out and got us a RAV4. Switched us out quickly which we were thankful for. Now we had to fill the other tank up, and we did as we promised. So now we have a comfier vehicle, one that sits up higher; and we don't have a vehicle that we can feel every single bump in the road. So next time you are at this Avis/Budget place, ask for Mike. Super nice and awesome gentlemen!!

An upgrade is only an "upgrade" when it has perceived value to the customer…read more I reserved a vehicle to be picked up on 9/09 and returned on 9/15/18 and when I arrived at my scheduled time to pick up said vehicle I was told, "Sorry, we only have this left, take it or leave it." Well I had reserved a full-size car what I got stuck with was a mini-van and I was told it was an upgrade. Nope, sorry, not sorry, I don't need a buttload of seats . . . but got stuck with it b/c I was told, "Take it or leave it!" I figured, crap, I can deal with it for a few days as I was on my way out of town. Well, I returned into town on 9/12/18 and began trying to call the local office around 2 p.m. to trade this sucker in as I had paid for a full-size car thru 9/15/18. No one would answer the phone at the local office and I kept getting forwarded to the national customer service line. I did speak to someone at the national office and was told try calling the local office again. WTF? Okay, still no one answering - and don't even try to do anything at an airport rental location unless you have some sort of plane ticket confirming that you actually traveled - WTF x 2 !!?? So after various unsuccessful tries at contacting someone from local office again that I rented it from I tried on-line chat with Budget national office, and they told me to call the 800# and have them deal with it...UGH!!! Well, still SSDD. Fast forward to Thursday, SOS and didn't even drive the thing, beast, monster gas-guzzler. So now it's Friday morning and was hopeful once again and called the 800# for Budget customer service and was told by Jose, "Sorry but you need to talk to the location in which you rented the vehicle from." I wanted to say, "Listed here Jose, I am unable to contact them as they're not answering the phone." Jose had suggested I drive up to the location and see about exchanging vehicles that way - double UGH!! I don't want to drive all the way up there for bupkiss, zilch, nada b/c this thing gets shit gas mileage. So I'm stuck and it sucks - I've paid for a useless rental until Saturday 9/15/18 but I'll be damned if I return it early out of mere principle. DON'T RENT FROM THEM is my advice - you'll have your car that you reserved early jacked right out from you and may not have anyone to assist you in getting another more acceptable vehicle. What a load of BS! An upgrade is only an upgrade if they're is some benefit for the renter. This is more of a punishment to me than an upgrade period. The gas mileage sucks and oh yeah, it's a fricking minivan. (No offense to the mini-van or those who own one, but if I would have wanted a minivan I would have purchased one or at least reserved a minivan.

I went here to rent a car...obviously, and the gentleman that helped me was professional. The car…read morewas brand new with only 800 miles on it. But the thing that struck me the most about this location is how polite the employee was that worked here.

This is the only Avis agency in Redding (unless you want to pay the facility surcharge at the…read moreairport location), so I have zero other choices. The customer service is always bad, they try to overcharge from your existing reservation, and cars are dirty. They refused to honor upgrades, coupons, or other incentives once for the reservation is made online.

Jovannah.A.Figueroa was the most polite and knowledgeable person that I had ever met in this…read morebusiness. Outstanding customer care She is a awesome asset to your company. Hope she's paid well. If not please consider.

Just an update: go to Hertz or some other rental car company. This place cannot get it together…read more 45+ minute wait. Unreal. It's impossible that a business continues to run this poorly week after week after week. Something has to change. Ill be going to Hertz from now on. I will NOT be coming back here again.

I cannot say enough about this company! We had our kids, their spouses and grandkids on this…read morememory building experience. The limo was in pristine condition. Tom, our driver, was an absolute pleasure and made sure we had an amazing experience with our 2 year old grandsons! If you haven't had the opportunity to book with this company to visit the Christmas lights, you are missing out! Jodi the owner was so kind and made sure our family Christmas experience was over the top!

The limo driver, Kim, was amazing! She was so nice and the drive was smooth. Being in the back of a…read morelimo for the first time was amazing and without shasta premier my wedding day wouldn't have been as magical as it was. Thank you so much guys!

Easy service! Friendly staff. Clean car and good choices.read more

I made a reservation for a car and found out that I actually wouldn't need a rental car. I called…read morea half hour after I made the reservation. Cancellation fee is two times what it costs to rent the vehicle. I know I made a mistake here but that's just bad business. Don't expect any business from me in the future!

Debi and I needed to rent a mini-van to move some fragile Antiques and glass. After seeing a Tv ad…read morefor Budget, I immediatly called the 800 reservation number for Buget. No dice. The out of area operator for Budget said they had no idea what ad I saw and would not give us the advertised price "without the CODE". Code? I was supposed to remember a fine print CODE from a 30 second TV ad? Are you kidding? The price offered was almost double the advertised price. After some "google searches" and telephone calls I found JOEY COLOMBO the Redding Airport Rep for Budget. Joey patiently explained all the Budget deals, vehicles and best times to rent. I got EXACTLY what we needed at the price advertised. No more "Who's on first" with an out of area call center rep. Great guy, great van, great deal. Save some grief if you need to rent a car for a day or a week. Call a real LOCAL guy ..Joey.. when need to rent in the north state. Inside the airport terminal, north end.

From the representative that called me in regards to our rental, to your young man who was at the…read morelocation and got us into our rental and on our way, our experience at this Hertz location has been excellent. Both individuals were very nice and polite, both were quick yet thorough. Unlike Budget, there were no hidden surprises when we arrived at the rental location. Here at Hertz, it was exactly as we had been told, and in today's world, sadly, integrity has almost become nonexistent with companies, it was very nice and stress free. It was exactly what we were told they'd be when we arrived at the rental location. We'll certainly be coming here for our car rental needs from now on.

I used to rent here regularly. I don't use credit cards, and never had an issue renting here. So I…read morereserved a car for a quick trip, and because of an experience recently while traveling, I went through the rental agreement online, and it clarified that Hertz rented without credit cards. Got there a couple hours before I was due to leave and SURPRISE! They required a credit card. The staffer pointed to a small print notification taped to the counter, but that information wasn't the same as what was posted on the website. I told her I'd rented here before without a credit card and she said that wasn't true. It wasn't the fact that they don't take cards that turned me off the place. It's the fact that she denied that I'd rented with a debit card in the past. Especially since she's the one who always rented to me. This is the kind of thing that loses business.

Outstanding Customer Service - Redding Airpot in Redding, California Hertz Location…read more I wanted to take a moment to recognize a wonderful young woman at the Hertz location in Redding, California, who went above and beyond for my husband and me on August 27. We had flown into Redding and, unfortunately, had accidentally reserved our rental car for Redmond, Oregon instead of Redding, California. The original rental company was unable to help us and did not have another vehicle available. We were feeling pretty discouraged, so we went next door to Hertz to see if they could help. The young woman who assisted us initially told us that Hertz also did not have any cars available to rent that day. She suggested that we call Enterprise, who told us they could pick us up and take us back to the airport. I had Enterprise on speakerphone, and she overheard the conversation. She recognized that we were not getting the help we needed and felt genuinely sorry for our situation. Then, in an incredibly kind gesture, she offered to let us use a car that was available, even though it was dirty. We honestly didn't care about that at all--we were simply so grateful that she was willing to help us when we were in a difficult situation. Unfortunately, I don't remember her name, and I'm very sorry about that. But I sincerely hope someone at Hertz can identify her and let her know how much her kindness meant to us. She didn't have to go out of her way for us, but she did. Her compassion, resourcefulness, and willingness to help turned what could have been a very stressful day into one we will remember with gratitude. Her customer service was truly exceptional, and she absolutely deserves to be recognized for going above and beyond. Please thank her again on our behalf. We are so grateful for all of her help and support. Hertz is very fortunate to have someone like her representing the company. Thank you so much.

This car rental business in Redding , CA attached to SJ DENHAM REPAIRS is horrible and deceitful…read more The staff are rude and don"t follow California law. Don"t rent from them if you want a good car rental experience!