I want to give a big shout out to Bryan Garcia! By the time I pulled in here today with my issue I…read morewas pretty upset at a bad situation.. Bryan completely turned around the whole situation and immediately took care of us. The guy even parked the new car next to the car with trouble, had the air going and everything! What a great guy! Thank you Enterprise! This guy ROCKS!

Came to pick up my rental car and they did not have it and made us wait for a long time telling us…read more"they were bringing the cars". We had our reservation, and they still didn't have the rental car.

Josh and his team Made everything seamless and quick! Really…read moreappreciate the great customer service! Thanks Fellas!

Justice the GOAT, incredible customer service at this location and easy pickup/drop offread more

Words cannot express the gratitude I have for my experience with this place-mainly with Gloria! My…read morepartner and I were stuck off of an interstate an hour away from Yuma one night. We were desperate to get home to San Diego but kept hearing from insurance companies and tow companies that we'd have to sit tight til the morning. My hopes were still high in finding a tow company but we needed to secure a rental to drive back home too. The only rental car company currently open was Hertz in Yuma and when I called, Gloria picked up. I very briefly told her about our situation and she was immediately empathetic and she just insisted she'd be there when I got there no matter what. We finally got a tow and headed to Yuma. When I got to Hertz at 10:20pm, Gloria was there ready with our car just as she promised and as she assured me the whole night that she would. She was so kind, personable and understanding-I swear I could have cried when I hopped into that rental. My heart is still so full and I still believe I witnessed a Christmas miracle then. It was such a stressful night and Gloria was just this bright light in it all. I know we were blessed, I know we got lucky, and I still shake my head thinking about it all and smile. I truly felt the Holiday spirit with Hertz! Thank you so much!

They gave me the car with 3/4 of a tank of gas, but indicated I should return it full…read more When I asked upon return the said " you only had to return it with 3/4 full. Too bad for you!

Very pleasant, helpful folks...great customer service and a painless process…read more Would definitely recommend.

Extremely Disappointing Experience…read more I reserved a cargo van on June 28th for July 14th at 8:00 AM at the Budget Truck Rental location at 3040 S Pacific Ave, Yuma, AZ. I received a confirmation email and printed it out. I also called the local office six times the week before to confirm the reservation, and each time I was told the van would be there. When I arrived at 7:45 AM, the office was closed. It didn't open until 8:15 AM, even though the posted hours said 8:00. When someone finally arrived, they told me they couldn't find my reservation. I showed them my printed confirmation, and only then did they locate it--but they still said they didn't have the van I reserved. This caused major disruption. I had taken time off work, and someone else had done the same to help me move. I called customer service and was told a manager would call me back within 30 minutes. That never happened. I called again and was told to wait two hours. Still no call. After multiple follow-ups over two days, I finally spoke with a manager who told me there was nothing they could do--not even from Phoenix, which I offered to drive to. This was an incredibly frustrating and unprofessional experience. A confirmed reservation should be honored, especially after multiple confirmations. I would not recommend this location to anyone.

My first experience here wasn't that great, but the two times after were excellent…read more They are pretty efficient, the lady working the counter is pleasant, and they are cheaper than U-Haul. The trucks are also in decent shape. In short, I recommend this Budget location.