My truck broke down and I needed a vehicle to get me back to San Diego…read more I had a confirmed reservation, prechecked in, and paid. I drove 45 minutes to the airport only to be told they didn't have a car for me and the best they could do was get me a car the next day or can el my reservation. Do better Avis!

My daughter had an appointment to pick up a rental car at 8:00 and it was not available until 8:51…read more Companies used to under sell over deliver now they oversell and under deliver what they can provide. Absolutely atrocious management. Places like this deserve to go out of business.

love this place. this team is awesome !!…read more today, david helped us with our rental this time. ensured our vehicle was in great working order and to our liking. i live that they are out there checking the vehicles with you!! making you feel safe and ensured that you'll be in a good vehicle. to top it off they let you know a team from enterprise is awaits to assist if you should need roadside assistance. that said, thank you Angelica and David and the team in Yuma (4th Ave)

Told my husband there would be a car this afternoon. We waited all day. No car. Thanks.read more

Justice the GOAT, incredible customer service at this location and easy pickup/drop offread more

I had a great experience with Enterprise! Justice was my main point of contact and he was motivated…read moreand always willing to help with whatever issues I had. I had a mass order of vehicles and he made the pick up and return process incredibly smooth and easy. Definitely will be using it again in the future!

They gave me the car with 3/4 of a tank of gas, but indicated I should return it full…read more When I asked upon return the said " you only had to return it with 3/4 full. Too bad for you!

Be careful of this office!…read more I was charged a Fuel & Service fee even though I returned the car with slightly more fuel than it had at pickup. I have photos from both pickup and return to support this. I tried calling the Yuma International Airport location multiple times and no one answered. Now I have to resolve this through my AMEX customer service instead of the local office. Make sure to take photos of the gas gauge at pickup and return, because fuel charges here seem to be applied without proper verification.

Very pleasant, helpful folks...great customer service and a painless process…read more Would definitely recommend.

Extremely Disappointing Experience…read more I reserved a cargo van on June 28th for July 14th at 8:00 AM at the Budget Truck Rental location at 3040 S Pacific Ave, Yuma, AZ. I received a confirmation email and printed it out. I also called the local office six times the week before to confirm the reservation, and each time I was told the van would be there. When I arrived at 7:45 AM, the office was closed. It didn't open until 8:15 AM, even though the posted hours said 8:00. When someone finally arrived, they told me they couldn't find my reservation. I showed them my printed confirmation, and only then did they locate it--but they still said they didn't have the van I reserved. This caused major disruption. I had taken time off work, and someone else had done the same to help me move. I called customer service and was told a manager would call me back within 30 minutes. That never happened. I called again and was told to wait two hours. Still no call. After multiple follow-ups over two days, I finally spoke with a manager who told me there was nothing they could do--not even from Phoenix, which I offered to drive to. This was an incredibly frustrating and unprofessional experience. A confirmed reservation should be honored, especially after multiple confirmations. I would not recommend this location to anyone.

My first experience here wasn't that great, but the two times after were excellent…read more They are pretty efficient, the lady working the counter is pleasant, and they are cheaper than U-Haul. The trucks are also in decent shape. In short, I recommend this Budget location.

I want to give a huge shout out to Avis customer service agent Betty she works at the Yuma…read moreInternational Airport although I'm just giving this review today I have been renting cars from Avis for the better part of 15 years and during those years no one has stood out in their professionalism and courteous customer service and Betty Betty is very approachable and she answers all your questions thoroughly if there's ever an issue with a vehicle she makes sure that she gets to the root cause of the issue and gets you safely on your way because of Betty I will continue to be a longtime customer at Avis. Bettys positive demeanor and attitude towards getting the job done is second to none in my book thank you Betty for your exceptional service in the vehicle rental industry

if you replace the V with an N in the name you begin to get an idea of what this place's customer…read moreservice is like. I'll never rent from them again just because this was so bad. I do not think the lady that "helped" even knew how to pick up a phone. Closest she came was having me call "customer service" and handed me a phone number for a closed department. Bottom of the barrel.