Excellent service! Rivertown Collision will always get my business! Friendly staff & quick…read moreturnaround. Highly recommend!

Decent paint and body work. Plastic trim improperly installed on the bumper so I corrected it…read moremyself. Incorrect bug deflector installed on the front edge of the hood leaving large gaps under it allowing trash and debris to become lodged between it and the freshly painted hood. Per their contract, no aftermarket part that causes damage to the vehicle is covered by their warranty. They installed the wrong part. Their collision representative has zero follow-up skills at all and has yet to reach back out to me in over a month after saying he was ordering the correct part. He also mentioned that the part they ordered for the next replacement and the incorrect one that was installed are the same part number but the unit they installed does not line up with the contours of the hood and they removed the dealership installed unit that did, so clearly they are not the same. I'm not surprised because when my wife's Buick went to their shop, the driver's door would not close without clunking a hitting the strike and there was paint overspray on the windshield and driver's door glass. When she went to pick it up after receiving demands to return the rental car, the door was the same way it was the day before and overspray still on the glass. I went ahead and fixed them myself since I'm a technician. Now the tire pressure sensor has failed on the wheel they replaced, so I'll end up dealing with that myself too. I spoke with a number of other people, including relatives and they have all had less than stellar things to say about their experience with Rivertown Collision center, so after quite a number of discussions, we have all decided not to take our vehicles there for any further repairs. I'll personally be going back to Frank's Collision Center where they have always been willing to take care of any issues I had promptly. I'd rather have the hassle of taking it to one place for an estimate, then getting the insurance company approval, then driving or towing it across town to have it done right the first time and not have to call and ask questions about when this repair job that has been awaiting completion for months now will be completed. I am a cancer patient and I work as many hours a week as I can to provide for my family while trying to make it to and through treatments. I don't have time or desire to deal with this.

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

Excellent service!! Went there to have a tire repaired after getting a flat on the interstate…read more Unfortunate for us the tire was done but they had replacements available the next morning and we were back on the road before 10:30am!! Highly recommend!!

H&W Tire replaced my son's engine. They were honest, timely and fair pricing. They were so much…read morehelp!!!

HAPPY ENDING: I came to Columbus from North Carolina to visit my wife's family this April. Mere…read morehours into town, my Hyundai Sonata cut out while driving. Fortunately I was in a parking lot, not on the road, and was able to coast to a stop without a crash! My in-laws recommended Todd's based on their years getting their cars worked on by Todd's Auto Clinic. I was able to get the car towed to Todd's and they had my car back to me in two days (it was the fuel pump). 3 days later there was a glitch (this is the less happy part) and the car started hesitating and not responding to the gas pedal like it should. Back to Todd's, where they installed a new fuel pump gasket (the initial 'new' gasket had failed) then drove the vehicle to us - no charge. They made the work good. Thus the happy ending.

Horrible service. He had my car 11 months because instead of replacing my head gasket that needed…read morereplacing, he wanted to replace the whole engine. He ordered 2 that turned out to from what he said was worse condition then mine. Then we agreed to rebuild it. It is a 95 vehicle but one i wanted to fix. 11 months without a vehicle I get mine back. Had to take it back a few days later because it was shaking, and they did not recharge my AC because they didn't think it worked. They fixed the problem for a day or two then I ended up stranded again. Took it back they fixed it. After $8100 dollars for all repairs, i got my car back in June 2024. It's now December 2024 my car has had the rear main seal leaking, I've had to tighten almost every nut and bolt I could find. And now my head gasket has blown again. Todd asked in other review why I did not bring my car back to him. We'll he apparently is a very busy shop, because 11 month to swap out and engine. I can not go that long without my vehicle again. Receipt pictures on other sites review to prove length of time they had it. Please do not take your vehicle to this shop. When he doesn't like your questions he gets rude and does not communicate with you while he has your vehicle. And the repairs never last. I'm not even sure if he rebuilt my engine or just took it out cleaned it up, and replaced the head gasket. He definitely takes advantage of customers.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

I have not only done business with pro motors for over 8 years, I have also referred everyone I…read moreknow there. I am not sure what changed but I recommend taking your business somewhere else. I had a simple request of asking what an estimate (ball park) would be to replace a rear main seal. The owner's daughter quickly informed me that we don't give estimates without a diagnostic (explanation was very rude). I tried to explain that understanding that there could be something else wrong with the jeep. I attempted to reiterate that I concur, but would still like an estimate of what it would cost to replace a rear main seal. I told her that I am fine with paying the diagnostic fee, if the price to fix the rear main seal was not extravagant. I would like to have a ball park idea of what I am getting into! I told her I understand that if they do the diagnostic and it is something else than the price would be completely different. I have worked on cars for 30 years to include rebuilding engines and that I have a little knowledge. I have clearly seen that the rear main seal is leaking. At this point she became even more hostile but agreed to let me speak with her dad. The owner understood the issue and my stance, but chose to defend his daughter. I believe the associated overhead of getting a new building has caused them to change their business dynamics and possibly attempt to gouge people similar to shady mechanics. The customer service was the worst I have ever seen. Maybe the owner will realize that his daughter is not the best person to put in front of customers. I don't think it is unreasonable to ask if this is the case (rear main seal) what could potentially be the price. Give me an estimate, I determine if it is within my budget, if so I pay for a diagnostic to CONFIRM my suspicions then I pay to fix the issue. It seems to me that they are making a killing with diagnostic tests $150 and don't want to jeopardize it. Avoid at all cost!

Great service everytime we go here. The owners are honest and upfront about repairs and costs and…read moredo all they can to help someone out. This is the only shop we take all of our personal and business vehicles to.

Fred's Tire Discounters…read more If you are a woman beware. I would strongly advise not doing business with Tire Discounters (formally known as Fred's tires). This used to be the only place I would use but always would have my Dad take my vehicle. I called to make an appointment to see why my air conditioner was not working. I called a few days prior and was quoted $280. On the day of my appointment the 4th of April, I had made to have my air conditioner checked due to it not cooling. I arrived on the 4th and the man explained that they would only charge me for the Freon that needed to be added. After they took my truck back. They advised me that my hoses and everything was good and the Freon was good but my compressor had went out. I asked them how much that would be. They told me they would not be able to fix it that day even though the appointment was at 9 AM that morning. They quoted $1300 for the compressor and having to charge the system again. So once I went inside the office, I found how they had charged me for draining my lines and charging a system of $400 prior to checking my compressor. After talking they agreed that was not right and they were going to refund my money. After giving the run around for 3 days and the refund was not returned to my card, I sent my Dad up there to handle it. They told him it would be returned by April 11th and if not to come back up there. On April 13th he went back up there and was told by Kim to give it until April 25th, they were either going to refund back to the card or send a check in the mail by April 25th. When I didn't receive either one my Dad went back up there on April 27th and was told by Kim that they were not going to refund the money. It took them 3 weeks to give me the run around and then refuse to refund my money. I advise you to find somewhere else to do business. Here is a voicemail from Kim saying that I was going to get a refund.

Tire repair. Alex Hammock does a great job at the service desk…read more Learned something new from him today while having my tire fixed today. Value was good