purchased 5 new vehicles from them--better sales force no pressure sales if they don't have what…read moreyou are looking for they try their best to locate it from another dealer and bring it to opelika ,ala.

If i could give higher than a 5, I would! I usually dread dealing with car dealerships, but…read moreKeinodrick Sims made my purchase so easy. My credit union drug their feet and took several days to finalize my financing, but he helped me navigate the process that they made so convoluted. I would absolutely trust Keinodrick for my next vehicle purchase. You should go see him!

Typical dealer tactics, shows one set of numbers online to lure you in, then the figures change on…read moreyou once you're sitting at the desk. The down payment didn't though (which is a good and bad thing) so that's a plus. I know the "numbers online" is a preapproval, but I called over 5 times to ask the same question "would the numbers change once I got down there because I'd need to know now so that I don't waste time" and each time I was assured that whatever I was sent in text would stay the same in store as long as my supporting documents matched (which they did). Overall it's a decent lot as far as their vehicle selection goes, just make sure to take the preapproval with a grain of salt and THOROUGHLY LOOK OVER YOUR VEHICLE BEFORE DRIVING OFF. Update 1/27/26 **Car dumped oil and the lot first off made it difficult to get my car down to them for service. Once they received it, I waited for over a month for my car and got it back in even worse condition. I called back to see what they'd be willing to do about it but my option was for me to get it towed at my expense as well as be without my car (that I was paying on mind you) for another extended period of time without a loaner/rental. After multiple calls (and arguments which is odd because I'm very passive) they agreed to take the car back with no balance due but ONLY IF it was marked as a repossession and not a breach of their own service contract. 0/10, wouldn't recommend buying from carmart EVEN WITH A SERVICE CONTRACT!!

Worst place to get a car from. I got my first car from them and as soon as I got it paid off it…read moreblew ... Then my second car I got I only had it for 3 months and the cam shaft position sensors went out which cost 200$$ plus paying 420$ bucks a month. Whatever you do....do not get a car from this place....

I had an amazing experience with the service department at King Honda Car World, all thanks to…read moreJessica Dowdy! She went completely above and beyond to help me coordinate and work out the perfect time to bring my vehicle in for a recall. Jessica stayed in constant contact with me throughout the entire process, checking in to make sure I was completely happy and well taken care of. Her communication and dedication to customer service are top-notch. If you need service done, ask for Jessica!"

Brought my Ford escape down for a recall. Made an appointment for 8:45 in the morning and it's now…read moreafter 2 o'clock in the afternoon and it's still not done. I don't know why they would call it a service department. When they're definitely is a lack of service.

I made an appointment online to see two cars. The salesman didn't even show up and I ended up…read moreseeing someone else. I decided to buy one of them and then had no choice as they went into the back and ran my credit 20 some times. This was the first issue/red flag. Then after 3 weeks the car started having major issues and needed an engine replacement that cost more than the value of the car. The dealership was absolutely no help and the salesman that was supposed to help me never did anything acceptable hound me for paperwork that wasn't done correctly at the time of purchase. Absolutely the worst experience I have ever had at a dealership.

Excellent service!! Went there to have a tire repaired after getting a flat on the interstate…read more Unfortunate for us the tire was done but they had replacements available the next morning and we were back on the road before 10:30am!! Highly recommend!!

H&W Tire replaced my son's engine. They were honest, timely and fair pricing. They were so much…read morehelp!!!

I have an older model E350 AMG Mercedes Benz that had developed a ignition problem. performance…read moreservices got me back on the road and happy. I'd recommend this business to anyone, five stars!

I've been taking my BMW to these guys for 10 years. They are smart and professional, and they know…read moreexactly how to fix whatever my car needs. 100% would recommend for European cars.

On October 24, 2025, my son, an Auburn student, told me his 2018 Honda Accord was acting strange…read morewith all the dash warning indicators coming on. He took it to King Honda and was told it needed fuel injectors replaced at a cost of $2200. He was also told he needed a front and rear brake job at another $800. I authorized the injector repairs but told him to wait on the brakes. He was coming home to Louisiana for Thanksgiving, and we would have the brakes checked at our local dealer. Our local dealer said the brakes were nowhere near needing replacement, with 50-60 % life left. I was not feeling great about this dealership, as even though they told us they had to wait for parts on the injector repair, the car was ready a day early, and they kindly took my $2200. I would not trust them again.

Service department is horrible. Daughter took CRV in for A/C compressor replacement, took two full…read moredays, on her way home noticed front lights not working, raised hood, bulbs completely missing along with fender trim washers. Till it back and was fixed. Next day I look under the hood to find the A/C lines missing the compression caps. They gave me attitude when I came in hot due to being back two times. Mgr said he went over and above. I say stay away.

Honestly, I wouldn't dread buying cars so much if every sales associate was like Marques Johnson…read more He made the experience easy, and I would happily buy from him again. He wasn't pushy and helped me find the van I wanted. If this review was for him alone, it would be five stars. However, the finance department is not pleasant. We came with pre-approval from our credit union, because the finance arm of car dealerships are to be avoided at all costs. Since it was the weekend, and our credit union in California couldn't overnight a check until Monday, we left a $1000 deposit so that we could take the vehicle with us. I had guarantees that as soon as I brought them the check, they would release our money back to us. I received the check on Tuesday and immediately drove it over. I was assured by the finance manager that he would release our money back to us. He did not. It took several calls and over a week for our money to be returned to us. It wasn't taken care of until my husband contacted them through social media saying he would put them on blast publicly--we then got our deposit back within the hour.

My car was giving me problems and I had it towed in and service had it taken care of before it…read morecaused any more inconvenience. Also they were honest and had excellent communication.

I got a nice car. But when i bought the NEW car i noticed the rear bumper had a broke clip and was…read moreloose. Still not fixed and its been 2 months. So i am less than impressed on that. And they have called my wife? Not me. And i filled out the paper work and gave Charles my phone number. He has already taken pictures once and now says to drive all the way back out there to take then again. I dont understand what the problem is i bought a new car with a little ding and cant get it fixd in a timely manner.

Service department has had my Jeep for 2 months. Three different times I have had to bring it in…read morefor issues that they don't seem able to fix.