I need a person 100 loyal to talk to carmart in Prattville stole from me i want my things out of my…read morecar and they denied me access to my car they stole my things

will never go to another car mart.. Got screwed twice should have learned after the first one.. Got…read morea 2017 Chevy Trax from this lot.. Broke down 4 times only had it 6 months! now that I moved out of town my only option is collections!! This is so wrong to treat paying customers.. Told me they would help if I made a car payment!!!

We have bought many cars in our lives but had the best experience at Long-Lewis in Prattville…read more Frank Rutland made it easy as well as all the other people who had a hand in the process. We were able to do all the paperwork online which was efficient and quick. We are impressed with Long-Lewis and will go there again when looking to buy a vehicle. By the way, WE LOVE OUR 2026 Bronco Sport, Badkands, Sasquatch Edition.

The manager called and apologized for this, but... I also feel like "Call me if you need anything"…read moreinstead of offering to remove the vinyl, or send me the vehicle inspection (to see what was checked and oil change timeline) was a way to offer "anything" in hopes the customer would never ask. I would never call someone's cell phone for them to give me things. I am loyal to Long Lewis, but I'll probably just drive to Hoover instead of Prattville. -------- As someone who doesn't buy cars often, I was genuinely excited about this purchase. My husband is a loyal Long Lewis customer, so I felt confident starting the process there. At first, things went great! My salesman was young, new to the job, and seemed to truly enjoy selling cars. On Friday, I decided I wanted a specific vehicle, and my husband paid the $300 hold fee. I came in the next day--Saturday--just to make sure I was confident in my decision. I told my salesman I was ready to move forward, pending inspection. Later that day, he asked me to fill out the online paperwork so he could put a "sale on the board," since it had been a slow day. I didn't mind helping him out, so I sent over a picture of my driver's license. But the paperwork ended up with the wrong address, and I had a confusing exchange with someone in Texas who couldn't explain the error. By Monday, I was eager for updates--mainly about the inspection. But communication had slowed dramatically. It felt like once I was considered a done deal, I was no longer a priority. My son also had questions about trucks and tried reaching out to the salesman multiple times but was completely ghosted. I kept asking about the inspection and whether the leftover vinyl wrap could be removed. Replies took hours, and updates only came if I initiated the conversation. By Monday afternoon, I asked, "So... are we not doing paperwork today?"--and got a "If you want to, I guess you could..." kinda response. That confused me. Eventually, I just showed up. I had already told my salesman that I planned to pay a different way and he didn't tell anyone... I had gotten pre-qualified. When I sat down with the finance person, she seemed confused and asked, "So... are you paying with a check?" I explained the situation again, and only then did the salesman realize he needed to submit the credit check to the company that had pre-approved me. Later I realized, he didn't follow the procedure because, although I was approved at the dealership, I'm still being contacted by the same company I received my pre-approval from. So they were never contacted about that. Looking back, what initially felt like urgency and helpfulness now seems more like he was rushing for his own benefit. Once the sale was secured, everything else felt like a burden. When I finally thought I'd be taking the car home--surprise--it had been locked away for new tires (even though I told him I'd be bringing it back for that), and no one could find the keys, because the employee with the keys took them home. Frustrating, but I tried to be understanding. The salesman informed me the girl was taking the vehicle for new tires the next day, but he had JUST told me they were ordered and going to be installed in the tire shop. What was true? The next day, I didn't hear anything until 11:52 AM--and only after I asked for an update. "They haven't brought the jeep back" was the response. From then, I was ghosted again until I physically showed up around 4 PM, where the vehicle was just sitting in the lot. I even joked with him that he'd left me on read--that he seemed excited at first, then just stopped trying. He gave his usual response: "I had a late lunch." That explanation didn't address the ongoing communication issue. When I brought up the vinyl wrap again, he said the body shop told him it couldn't be removed without damaging the truck. Just to clarify--apparently, they couldn't unscrew Jeep accessories to take off some vinyl without causing damage? That answer didn't make much sense. Then, when we finally picked up the vehicle, we discovered that the salesman had programmed his information as the primary profile in the car--even though we had already set ours up on Saturday, after paying the hold fee. We also noticed that wires were pulled out in various places, which we can only assume was from him experimenting with the extra lights. And under the carpet? Old food. So now we have to pay for a second detail to get it properly cleaned... now, the oil change light came on. Is it time? Did they change the oil and forget to reset? I don't know because I still don't know what was done or checked.

I took my truck in to get a service done. I asked them to change the transmission fluid in my truck…read moreand they did. Everything was fine until the next day. My transmission started slipping and acting up. I took it back. They said everything's fine. We don't see anything wrong with it. I said OK. I took it to a transmission specialist the next week and he said I was 4 1/2 quarts low. I don't know how they are about selling vehicles but I can tell you I have the paperwork to prove that they are not good mechanics save yourself the trouble and don't trust them.

Over the years I've purchased several vehicles from Larry Puckett, and have also sold a car to…read morethem. They are always fair with me and just fantastic folks, some of them have been there almost as long as I've been alive lol. Also locally owned which is rare these days.

When I contacted Stivers, I had never heard the name Stivers or Prattville before in my life. I…read morewanted the best price on a new vehicle and started with my closest dealership and worked my way out until I found 3 dealerships that had what I was looking for. I decided on Stivers but then a local guy talked me into all of that doing business locally in case I need something stuff and I told Stivers I was set and didn't need anything more from them but the salesperson was nice and said something like "We have to beat the price you've been offered. It's what we do...(mentioned some $1000 'beat the deal' program they have, IDK) ..." So I now own a Stivers vehicle! All signed, sealed and finalized virtually and delivered by a congenial driver a few days later. It was amazing and exactly how easy car buying can be and should be in 2026!

Stivers has upgraded their status with me. From a worst review, to having a very positive…read moreinteraction with the company. I called and scheduled an appointment. Appointment was agreed upon well within an acceptable timeframe. I was greeted, and the service person listened and understood what I was saying to them about the issues. The service was performed promptly, and I was called and given the details of the service and what to expect from the vehicle after the service was performed. Overall, I would say this is how service should be done at a dealership. thank you for upgrading your service department.